The woman who created us upon arrival was amazing. Fresh chocolate chip cookies for the kids, friendly and helpful. It all went downhill from there. Our room had cigarette burns on the blankets, the pillows were tiny and flat - and there were no spare pillows, the blankets were thin. Its supposed to be a no -smoking hotel, but one look in the "closet" exposed us to a previous guests smoking jacket that made the rook stink and the "closet" un-usable (I say "closet" as it was plywood screwed together), the bathroom was filthy, rust covered the light fitting and black mold in the bath. The pool was open until midnight which was a plus, so after a LONG day my partner, kids and I went to relax. When it was about time to leave, my kid came to talk to me (in was in the hot tub) and accidently dropped a toy init. I caught it with my leg, and accidently pressed against the intake - which had no cover on it - it hurt so badly I perked my leg away and the toy (size of a large goose egg) was sucked in. We reported it right away, and told it would be fixed bright and early. I went this morning and no one knew of the issue, they refused to give us back our deposit. When we pressed the issue the owner became hostile and immature. Called me a cry baby and that he was sick of me waisting his time ($100 deposit) and told us we would be billed for repairs. Also, it was "our fault" as the pool closed at 10, despite signs and staff saying otherwise.
The woman who created us upon arrival was amazing. Fresh chocolate chip cookies for the kids, friendly and helpful. It all went downhill from there. Our room had cigarette burns on the blankets, the pillows were tiny and flat - and there were no spare pillows, the blankets were thin. Its supposed to be a no -smoking hotel, but one look in the "closet" exposed us to a previous guests smoking jacket that made the rook stink and the "closet" un-usable (I say "closet" as it was plywood screwed together), the bathroom was filthy, rust covered the light fitting and black mold in the bath. The pool was open until midnight which was a plus, so after a LONG day my partner, kids and I went to relax. When it was about time to leave, my kid came to talk to me (in was in the hot tub) and accidently dropped a toy init. I caught it with my leg, and accidently pressed against the intake - which had no cover on it - it hurt so badly I perked my leg away and the toy (size of a large goose egg) was sucked in. We reported it right away, and told it would be fixed bright and early. I went this morning and no one knew of the issue, they refused to give us back our deposit. When we pressed the issue the owner became hostile and immature. Called me a cry baby and that he was sick of me waisting his time ($100 deposit) and told us we would be billed for repairs. Also, it was "our fault" as the pool closed at 10, despite signs and staff saying otherwise.
