Westmead Hotel Bar & Restaurant

Parking good staff good on receipt but need to have some training in the bar area wfi big let down again needs sorting urgent

All in all very good. Staff very friendly, good food. The walls of our room could do with a paint refresh, bit dirty in places ,but didn't affect our stay. A good stay, conveniently placed for were we needed to get to.

I didn't feel that the hotel lived up to its claim to be one of the leading hotels in Birmingham. That might have been true once, but I got the impression it had fallen on leaner times since then. The decor looked dated and in need of a makeover. The dining room was cold and windowless. Dinner was adequate but unremarkable. Staffing appeared to be minimal, as bar and breakfast staff were hard to locate. Twice we had to call out - fruitlessly - for someone to serve us at an apparently deserted bar. There was an over-reliance on plastic flowers. My overall view is that with the right injection of funding, the hotel could do better. On the plus side, my room was clean and comfortable and parking was ample.

Lovely hotel, great staff, nice room

The hotel was clean but there was a single person on staff, meaning that the poor guy was doing every job from reception to cooking. The rooms are tidy but much more tired than the photos reveal. Decent toiletries and a nice canal walk nearby. Don’t eat there because only toasties on offer that night.