Malmaison Birmingham

Clean room with a high bath in the shower, which looked like a previous re-fit of old hotel's bathrooms. Some space around the double comfort bed & usual Malmaison dark themes and quirky touches. Some reception staff were rude and remote, as their area is near the shopping centre entrance and the coffee shop next door, & not near the rooms. We were able to park with a voucher discount in a space below the hotel, which needed to be booked in advance. Breakfast was chargeable and for £19 a continental brekkie although £23 for hot food which was the non-advance price.

great place to stay, didn’t have time for the restaurant at dinner

Lovely room in a good location

Breakfast was very good, with a good choice on offer. There was also hot food available and although we didn't partake, the food looked very appetising. The room was large with a number of nice touches such as coffee maker ( pods)! Good quality toiletries and the room was very clean. Staffordshire were attentive and polite. Very enjoyable stay.

The stay was very pleasant, however the breakfast arrangements need to be overhauled. The very personal ordering service is excellent, but the wait( in our case 38mins) for the hot food to arrived is unnecessary. Thankfully we were in no rush so the wait wasn’t too much of a problem. However, on previous occasions when on a business trip I’ve had to leave before the food arrived so I could attend a morning meeting on time. Please look at changing the breakfast arrangements as many of my colleagues refuse to stay at this hotel for this very reason.