Malmaison Birmingham

Excellent hotel with great service and standards.

The location is great, 5 mins from the station and right next tothe bars and restaurants of the mailbox. Good amenities - coffee in the room, toiletries etc. Onsite gym is well equipped and the small bar is lovely.

The hotel itself was nice, and the rooms were comfortable. However, when we arrived around 5 PM, we were told that the spa was already closed and would only reopen at 10 AM the next day. We also found it very odd that, despite staying at the hotel, guests still had to pay £15 for just 2 hours of spa access. Overall, while the hotel looked good, the extra charges and limited spa availability made the experience disappointing. In my opinion, it was not worth the money we paid to stay there.

The hotel is well situation and has very helpful staff. Reception staff give all information and are efficient but there was a long wait to check in as i arrived when others were asking a lot of questions and only 2 people serving. I have a mobility aide so this made it more challenging. Room was comfortable and of a good size with a good TV. Shame the plug sockets are not next to the bed as i find this frustrating when charging my phone at night. Another issue was the bath/shower combo. I think it's a shame modern hotels still do this as i find it hard to step into the bath and have never known anyone to take a bath rather than a shower during a hotel stay, unless travelling with children. The reception staff were OK - they gave all information and went through the motions but the breakfast staff were exceptional. Couldn't do enough for me and constantly offered to help. The breakfast itself was massively overcooked and had been under a lamp too long meaning that it was cold when it arrived and burnt. I sent one back and the second one was better. Same thing happened the next day and my friend had similar issues with her breakfast. The toaster wasn't working so we asked for undercooked toast and it came out burnt, along with burnt bacon and overcooked eggs. Still to end on a good note, the restaurant staff were amazing and very helpful and the hotel was located well with good room sizes and comfortable beds.

Hotels.com offered an upgrade to a suite which I accepted and was confirmed in writing. Upon check-in was told that Hotels.com frequently do this even if the property is fully booked. Very disappointing. Room was ok. Quiet. Awful smell emanating from the toilet though.