Bundaberg International

Room was outdated and the Pool and spa was murky and look unclean. Key must be collected from reception to use the pool unable to open the gate from outside. Disappointed on a hot summer day.

Property is older, but the rooms are clean and tidy and roomy with parking outside the room

Not very clean, pool filthy and closed, hairs in bed sheets. Shower was good.

When we arrived there were more than 20 cigarette butts next to our front door.... they were still there 4 days later. The pool is green, slimy and filthy. The gardens are atrocious as is the general appearance of the whole building. The staff forgot to clean our room one day! We won't be staying there again.

The place is a little ran down but ok for an overnight stay. Spa had no water and pool Was dirty

Big room, comfy bed, great bathroom. Motel is on One level and parking at front door. We stayed one night. Recommend

Property in disrepair not like advertised in booking. Pool closed

The staff were accommodating and helpful. Great location with excellent undercover parking. Walking distance to takeaway food. We booked this venue because it had a pool. The pool was dirty and there was dog poo inside the fenced area. The spa had been emptied and was obviously not inuse. Was told later the electrics were faulty! The new managers that have taken over will need to get their attention to detail in order quickly.

Room was clean enough, air conditioner needed cleaning was very dusty. Grounds needed attention and swimming pool had green water so not useable. The front office was very untidy inside.

This was one of the worst motels I have stayed at. The sheets were dirty and the towels were still wet. The grounds were very unkepr and the pool was not inviting. Water was cloudy and dirty. With the spa cover on bird poo with a puddle of water in the bottom. Very very overpriced for what you get. The photos of the motel are very misleading, with the rooms very worn and outdated.

The property smelt like smoke from other guests smoking outside of their rooms and the smell just lingered to the other rooms. The included breakfast was a joke! 2 bits of bread and cereal in littles jars! How long have the jars been there? How do we know that no one had touched/sneezed over what was inside? The rooms were very outdated! The hot water was inconstant and you had to run the hand basin before you could have a shower! One step in the shower and you basically nearly fall over! The pool looked like it was green and you couldn’t even access the pool cause the gate was locked. The rooms were dusty and not overly clean. It’s a cheap stay but would not stay again.

The bathroom drains where discusting the spa was dirty.all the glasses plates and cups where filthy when I went to ask for clean ones she wasn't very impressed.couldnt contact house keeping hd to walk to the office.the grounds where also very unkept even the carpark out the front of the unit was dirty and cigarey butts everywhere.when I told reception about my issues with cleanliness she screwd her nose up at me and had no comment besides putting her hand out and said keys then putting the eftpost machine on counter said pin and then basically turned her nose up at me and turned away.wgile waiting for my taxi to arrive she ran into the room like I had stolen or done something to the room.. And one more thing the airconditioning/heater in the living area made a huge noise like it was going to blow up..it was my birthday gift to stay Thier and I was very disappointed and would like a refund

The carpet needs replacing, it’s old and stained. The bed and linen was good. There seems to be people that permanently live in some rooms at the property so having them sit outside smoking etc a lot of the night wasn’t so great and is offputting.

Stayed for 10 days Shower floors never got cleaned ,could see water marks from shower on tiles and dust on floor Sky light in bathroom over sink needs replacing it's so old and falling apart,I walked into the bathroom and dust and grit was on the sink from falling out of skylight. Very dark rooms need light on in corner room at end near office Rubbish bin was left full with roaches and flies paying visits ,outside around the corner from my room for 2 days ,finally partner had to go ask for it to be removed ,that took 24 hrs ! Carpets in one room had stains,my fridge light didn't work, found a dead fly on a newly left hand towel in my room one afternoon. Sheets were changed on day 4. Towels were replaced daily which was good. Not very friendly, left to our own devices never many people staying in the 10 days we were there. Wouldn't stay again. HJ and good food places were almost next door and walkable . Bed mattress protector was too small, think it was a double size on a Queen bed and didn't reach the edges by about 4 or 5 inches Old AC that had to be cranked up to feel anything on the hottest days. Reception light switch was very grey and dirty and so was the tap on the water cooler. No AC on in reception when we arrived .I had to mention how hot it was ,I was dropping sweat. So she reluctantly turned it on but it didn't matter by that point. Took 15 min to check in . Asking why I have 2 rooms booked ,explained 3 times I was paying for both rooms,printer wouldn't work.

Not very clean, pool filthy and closed, hairs in bed sheets. Shower was good.

Cochcroach and gecko on the floor in the room.

Room needed a good clean and there was a large lizard running around inside the room.

It is comfortable. and big area with spa. However It need to floor clean as It had dead cockroach and insects. and hairy bathroom. Even kichen has dots dirt in the cup and spoon. Also missing bar snack but the lady try to charge that snacks price. so check the bar snack if you have missing one, directly talk to her. Otherwise she gonna try to charge to you. I wouldn't go again.

The Entry door knob was extremely loose. The floor and furniture was covered in black road grime. The stench which came from the pipes in the bathroom was almost unbearable. Management needs to take responsibility and not just pass the blame on to their staff.

This property has seen better days and good luck seeing the room numbers at night. The daily room cleaning could only be described as bizarre (bed not made, wet towel across the bed lined. Hotel has a ridiculous instruction that requires guest to clean and dry any plates or cutlery (health & safety risk with that rule. But rooms are well appointed and TV's are huge.

Property is older, but the rooms are clean and tidy and roomy with parking outside the room

Handy location, to close to main road.

The "king bed" was 2 singles pushed together, with a thin mattress. Could not sleep in the middle of the bed and the mattress edges sagged downwards. There were little black hairs on the bedsheet that I had to wipe off before lying down. Bugs were in the kitchen sink (midges/ sandflies). Old air cooler in room - not an air conditioner. The toilet seat cover was not properly attached and kept moving when I used it. The brick walls made the whole interior seem dark and very dated. For the price, and label "king executive suite", I expected something more recent. The kitchenette sink was a good addition and the tv was large, although only free-to-air channels were available, no Freeview options or Foxtel. There was no traffic noise, which was a definite positive.

Bed was lumpy and needs replacement. Shower water flow was poor so nozzle and hose needs replacement. No room service so this needed. Gardens were overgrown and untidy.

It had a large tv which was great

I've stayed at alot of Hotels and normally at The Oaks and I think that this bed and linen and pillows was the comfiest yet!! Nice big size smart tv, renovated rooms,quiet,safe great value and the breakfast they provide you in you're room is pretty damn good!

Great value in a renovated room. Welcoming staff

The room features are old but functional. A very rattling and noisy aircon. Comfortable bed. Spacious for the price

The air conditioning needs attention the portable unit is not efficient or effective. It's noisy and doesn’t cool the room. The inclusive continental breakfast is not what i would call continental, the choice of 3 museli in jars, 2 snack fruit cups, and 2 slices of white bread is disappointing, and that was for two people. Otherwise location was great, parking a plus and the welcome was fantastic.

There was no wifi, no foxtel either. We weren’t told had to find out ourselves.

Managers were very friendly and helpful, staff in the restaurant were great. Freezer in the little fridge didn't work properly.

Excellent motel, very friendly courtliest staff easy check in, very clean and comfortable rooms. Love this motel one of the best that I’ve stayed at. Would highly recommend and stay there again and again

Staff was very helpfull and yes room clean comfortable

‘Rose’ checked us in. Very polite and helpful. Thank you.

Customer service was disgusting. I gave a courtesy call to inform that we would be arriving at 8.00pm Told by Claudia that even though I had paid in full for the room, as I had not filled in their check-in form, Reception would not be open and no key would be left out for me. NO check in form was EVER sent to me. Her attitude was uncaring and as a paid customer I had to fit into her schedule . I am appalled that the attitude of Claudia was all about herself rather than the traveler. Although the room was very good, I would never recommend nor stay at this facility again based on the uncaring and lack of professionalism within their customer service mannerism. Just disgraceful Claudia!!!.

This was the perfect place to stop after being on the road for a week, the staff amazing, friendly, helpful. The room was perfect, the bed was super comfortable and the spa was just what we needed.

Excellent service, wonderful staff from check in to the Restaurant. Excellent meals.

A clean and comfortable, no fuss stay in a regional town. Friendly and welcoming staff at check-in. A quick one-night stay for business. Good location close to the airport and highways to get where you need to go.

The Manager walked out, took keys as we drove in with several other guests in theur cars at 2pm check in. Told to wait till 3:20pm; all returned,,told no manager no keys to office. Chef took over, used his initiatives to get door open and let us all in. Very nice and good accommodation. Liked it. Despite the management the room was nicely made ready. Dye to all that happened there were no face towels, no bath mats. The second bedroom had loud noise from aircon so switched off but one in big bedroom was good enough for the whole accommodation. Will return to the international motel inn. Hope they sort the Management out before then. Excellent location. Wonderful kitchen staff who took over and helped the guulests into the accommodation!

Great people, fantastic service, couldn’t help more.

Convenient to stay.

Handy location, to close to main road.

Not far to shops

Affordable and convenient

Good location

A clean and comfortable, no fuss stay in a regional town. Friendly and welcoming staff at check-in. A quick one-night stay for business. Good location close to the airport and highways to get where you need to go.

Nice quiet area, quick and easy check in.

Great location and generally rooms are fine... carpets need some work .. in some rooms but updates are underway.. good value gor money.

The staff were accommodating and helpful. Great location with excellent undercover parking. Walking distance to takeaway food. We booked this venue because it had a pool. The pool was dirty and there was dog poo inside the fenced area. The spa had been emptied and was obviously not inuse. Was told later the electrics were faulty! The new managers that have taken over will need to get their attention to detail in order quickly.

Quiet and safe

This was a very good experience. The hosts were very friendly and the restaurant food was awesome. We will stay there again.

The meal was so good I would give it 10/10. I just didn't like the fact that there were no windows I could open.

Excellent service, wonderful staff from check in to the Restaurant. Excellent meals.

The restaurant food was excellent

This property is advertised as a full dinner’s ( NOT SO ) they DONOT even have coffee not even a coffee machine.!! Front desk gave a very poor excuse why not. I will never be back here.!!! Place is run down , not a good example for Expedia to advertise. If further info required I have pictures.

The air conditioning needs attention the portable unit is not efficient or effective. It's noisy and doesn’t cool the room. The inclusive continental breakfast is not what i would call continental, the choice of 3 museli in jars, 2 snack fruit cups, and 2 slices of white bread is disappointing, and that was for two people. Otherwise location was great, parking a plus and the welcome was fantastic.

We where disappointed to find the restaurant closed.that was one of the reasons we booked it

Should not advertise a free breakfast. On arrival I was given 2 slices of bread with the comment “ this is your breakfast - there is cereal coffee in the room”. The cereal consisted of 3 jars of various stuff decanted from cereal boxes. 2 containers of diced peaches in the fridge. Our decision to stay there was partially based on there being a free breakfast. It was pathetic!

Had to remind them all the time to refill continental breakfast and sheets were 2 days overdue on getting changed the internet kept dropping out and one night no hot water

Loved the room - staff were lovely - quiet area and food was excellent