Cambridge Quy Mill Hotel & Spa

Quiet and comfortable stay

Parking is terrible if you stay for more than 1 day, its only possible to pay for 1 day at a time via the ringgo app and its a £60 fine if you forget. Staff just shrug and say its out of their hands. Very poor service, the hotel should provide a better service when no other parking options are available as the site is remote.

Comfortable room, excellent breakfast

We checked in and there was no staff on, the gent didn’t know where our room was so couldn’t point us in the right direction. We wasn’t told about the £50.00 deposit you have to hand over at checking, no advise on the car parking situation. Lucky we was only staying over night as there was 3 massive spiders in the bathroom, I keeper the door shut all the time I was there! Won’t be staying again.

The hotel itself was good. Staff friendly and accommodating. Room was clean and had a comfortable bed and a large shower. Breakfast was cooked to order with plenty of choice. The reason I have rated this 3 stars is down to the gym and spa. On both days of our stay it did not open on time and only because hotel guests and members complained did somebody turn up to open up. From talking to members this seems to be a regular occurrence and something that the management need to look into as a matter of urgency. It has impacted on my rating and I am sure it will either other guests.