Krystal Cancun
118 USD
/natt
Gj.snitt. for september
Velg datoer for å se priser og tilgjengelighet
118 USD
/natt
Gj.snitt. for september
Månedlige gjennomsnittspriser
På Krystal Cancun er prisen per natt i gjennomsnitt 118 USD i den billigste måneden (september) og 174 USD i den dyreste måneden (mars), basert på de siste 12 månedene.
| Måned | Gjennomsnittspris |
|---|---|
| januar | 162 USD |
| februar | 148 USD |
| mars | 174 USD |
| april | 141 USD |
| mai | 129 USD |
| juni | 120 USD |
| juli | 129 USD |
| august | 120 USD |
| september | 118 USD |
| oktober | 120 USD |
| november | 124 USD |
| desember | 159 USD |
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sep · 118 USD
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Dyreste: mars (ca. 174 USD)
Billigste: september (ca. 118 USD)
Om denne eiendommen
Slapp av på stedets spa, hvor du kan nyte massasjer og ansiktsbehandlinger. Liker du fritidsaktiviteter, har du her blant annet tilgang til et utendørsbasseng, et boblebad og et treningssenter. Dette hotellet har i tillegg wi-fi (inkludert)...
Fasiliteter
Slapp av på stedets spa, hvor du kan nyte massasjer og ansiktsbehandlinger. Liker du fritidsaktiviteter, har du her blant annet tilgang til et utendørsbasseng, et boblebad og et treningssenter. Dette hotellet har i tillegg wi-fi (inkludert), concierge-tjenester og gavebutikk/kiosk.
Fasiliteter for forretningsreisende
Gjester har tilgang til blant annet renseri-/vaskeritjenester, en døgnåpen resepsjon og et flerspråklig personale. Dette hotellet tilbyr 5 møtelokaler for ulike typer møter og eventer. Gjestene tilbys betjent parkering inkludert på stedet.
Servering
Smak på lokale og internasjonale retter på Aquamarina, en av dette hotellets 5 restauranter, eller bli på rommet og benytt deg av romservice (døgnet rundt). Stedet har en bassengbar samt 3 barer/lounger hvor du kan koble av med noe godt å drikke.
Rom
Føl deg som hjemme i et av de 502 aircondition-avkjølte gjesterommene som også har LED-TV. Du kan holde deg oppdatert med wi-fi (inkludert) på rommet, og underholdningen er sikret med kabel-TV. Rommene har privat bad med dusj, toalettartikler (inkludert) og hårføner. Rommet har telefon, samt safe med plass til bærbar PC og kaffetrakter/tekoker.
Beliggenhet
Krystal Cancun All Inclusive, som ligger i Cancun (Zona Hotelera), ligger rett ved både Gaviota Azul-stranden og Hotellsone strender. Dette hotellet med alt inkludert ligger 0,3 mi (0,6 km) unna Cancun konferansesenter og 0,4 mi (0,6 km) unna Forum strand.
Hva finnes i nærheten
Gaviota Azul-stranden(0.1 miles)
UltraMar fergeterminal(0.3 miles)
Cancun konferansesenter(0.3 miles)
Forum By The Sea kjøpesenter(0.4 miles)
Forum strand(0.4 miles)
Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc nasjonalpark(0.4 miles)
Plaza Caracol kjøpesenter(0.4 miles)
Caracol-stranden(0.4 miles)
Nichupté-lagunen(0.4 miles)
Chac Mool-stranden(0.7 miles)
Playa Ancha(0.9 miles)
Cancun golfbane ved Pok Ta Pok(1.4 miles)
La Isla kjøpesenter(2.3 miles)
Tortuga-stranden(2.3 miles)
El Sol de Cancun(2.3 miles)
Den foretrukne flyplassen for Krystal Cancun All Inclusive er Cancun, Quintana Roo (CUN-Cancun internasjonale flyplass)(14.8 miles)
Parkering
Restaurant
Svømmebasseng
Romservice
Betjent parkering
Turistinformasjon
Beliggenhet
Paseo Kukulcan Km 9 lotes 9 y 9 A, Punta Cancun, Avenida Kukulkan, Cancún, Benito Juárez, Delstaten Quintana Roo, Mexico
Gaviota Azul-stranden (0.1 miles)
UltraMar fergeterminal (0.3 miles)
Cancun konferansesenter (0.3 miles)
Forum By The Sea kjøpesenter (0.4 miles)
Forum strand (0.4 miles)
Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc nasjonalpark (0.4 miles)
Romalternativer
9
Rom – club, 2 dobbeltsenger, balkong, havutsikt (Krystal Club)
Romdetaljer
2 Dobbeltsenger
Sover 3
366 ft²
BalkongBalkong eller terrasseKlimaanleggWi-Fi (gratis)Ekstrasenger eller sammenleggbare senger (gratis)
7
Rom – standard, 1 kingsize-seng, byutsikt
Romdetaljer
1 Ekstra Stor Dobbeltseng
Sover 2
344 ft²
KlimaanleggWi-Fi (gratis)Ekstrasenger eller sammenleggbare senger (gratis)
8
Romantisk rom, 1 kingsize-seng, balkong, ved havkanten
Romdetaljer
1 Ekstra Stor Dobbeltseng
Sover 2
344 ft²
BalkongBalkong eller terrasseKlimaanleggWi-Fi (gratis)Ekstrasenger eller sammenleggbare senger (gratis)
7
Luksus-dobbeltrom, 2 dobbeltsenger, balkong, havutsikt
Romdetaljer
2 Dobbeltsenger
Sover 3
344 ft²
BalkongBalkong eller terrasseKlimaanleggWi-Fi (gratis)Ekstrasenger eller sammenleggbare senger (gratis)
7
Luksus-dobbeltrom, 1 kingsize-seng, havutsikt
Romdetaljer
1 Ekstra Stor Dobbeltseng
Sover 2
344 ft²
BalkongKlimaanleggWi-Fi (gratis)Ekstrasenger eller sammenleggbare senger (gratis)
8
Rom – club, 1 kingsize-seng, balkong, havutsikt (Krystal Club)
Romdetaljer
1 Ekstra Stor Dobbeltseng
Sover 2
366 ft²
BalkongBalkong eller terrasseKlimaanleggWi-Fi (gratis)Ekstrasenger eller sammenleggbare senger (gratis)
6
Dobbeltrom – standard, 2 dobbeltsenger, byutsikt
Romdetaljer
2 Dobbeltsenger
Sover 3
344 ft²
KlimaanleggWi-Fi (gratis)Ekstrasenger eller sammenleggbare senger (gratis)
6
Familiestudio, 1 kingsize-seng med sovesofa, sjøutsikt
Romdetaljer
1 Ekstra Stor Dobbeltseng
og 1 Sovesofa
Sover 2
431 ft²
BalkongKlimaanleggWi-Fi (gratis)Ekstrasenger eller sammenleggbare senger (gratis)
Gjesteomtaler
7.3
God
basert på 2 402 verifiserte omtaler
Hvem bor her?
Business
4%
Par
41%
Familie
31%
Grupper
19%
Alene
2%
Hva gjestene synes
KI-generert oppsummering basert på nylige gjesteomtaler
På Krystal Cancun roser reisende den uslåelige beliggenheten ved stranden og det vennlige personalet, men påpeker at rommene er utdaterte, vedlikeholdet er ujevnt og at det er støy fra nattelivet. Mat og drikke er blandet, og noen opphold blir frustrerte av restriktive regler for all-inclusive og tidlige stengninger av baren.
Les merVar dette til hjelp?
Hva gjestene synes
På Krystal Cancun roser reisende den uslåelige beliggenheten ved stranden og det vennlige personalet, men påpeker at rommene er utdaterte, vedlikeholdet er ujevnt og at det er støy fra nattelivet. Mat og drikke er blandet, og noen opphold blir frustrerte av restriktive regler for all-inclusive og tidlige stengninger av baren.
Hyppige høydepunkter er den vakre stranden, bassengene og utsikten over havet. Vanlige ulemper inkluderer upålitelige heiser, sporadiske problemer med vann eller klimaanlegg, harde senger, høy musikk fra nærliggende klubber, middelmådige buffeter, utvannet drikke og middagsreservasjoner som blir raskt fullbooket. Forvent en førsteklasses beliggenhet og god service, men ha realistiske forventninger til rommene og all-inclusive-tilbudet.
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Fasiliteter
Flott område ved stranden og bassenger (inkludert boblebad og swim-up bar), men fasilitetene føles begrensede om natten med stenging av barer rundt kl. 22:45–23:00 og lite underholdning. Solsenger/skygge kan være mangelvare, og heisene er ofte upålitelige.
Relaterte gjesteomtaler
6
Andres R.
2. aug. 2025
·
Overnattet 3 netter
Terrible el funcionamiento de los ascensores, de los 4 solo funcionaba bien 1. Para los adultos mayores bajar y subir por escaleras es fatal.
Terrible el funcionamiento de los ascensores, de los 4 solo funcionaba bien 1. Para los adultos mayores bajar y subir por escaleras es fatal.
10
Shamshil
27. juni 2025
·
Overnattet 4 netter
It was good overall. Great view and beautiful beach without any rocks. Just make sure to travel during the non sea weed season. Close to supermarkets, clubs and ferry terminals. The only issue we faced was both elevators on our tower
It was good overall. Great view and beautiful beach without any rocks. Just make sure to travel during the non sea weed season. Close to supermarkets, clubs and ferry terminals. The only issue we faced was both elevators on our tower
6
Kerry
22. mai 2025
·
Overnattet 7 netter
Great location, the buffet was not very good, a lot of the food is cold, and breakfast is not great, but the beach bar was great. We loved the asian restaurant and Mexican restaurant. Struggled to find shade anywhere as only a handful of umbrellas. We had no issue getting a sunbed in the sun. Beach is beautiful. The pool was only waist deep everywhere so our knees were Dore by end of trip crouching down. We wished the beach bar stayed open longer, the only place upu can get a drink after 6.30 is the lobby bar and it does feel like you are sat in a lobby, so we went out every night. We probably would stay again as the location was amazing, rooms were comfortable, we did not hear any noise at all from the nightclubs in our room.
Great location, the buffet was not very good, a lot of the food is cold, and breakfast is not great, but the beach bar was great. We loved the asian restaurant and Mexican restaurant. Struggled to find shade anywhere as only a handful of umbrellas. We had no issue getting a sunbed in the sun. Beach is beautiful. The pool was only waist deep everywhere so our knees were Dore by end of trip crouching down. We wished the beach bar stayed open longer, the only place upu can get a drink after 6.30 is the lobby bar and it does feel like you are sat in a lobby, so we went out every night. We probably would stay again as the location was amazing, rooms were comfortable, we did not hear any noise at all from the nightclubs in our room.
10
Esthela T
18. nov. 2025
·
Overnattet 4 netter
Room super clean. The Staff súper courteous as always. However, was only one elevator working our entire stay (5 days) and were times that we had to take the stairs instead (our room was at the 7 floor) our last day was several people checking out and using that one elevator that out of the sudden it stop working and had to take the stairs. Fortunately, one of the staff members let us take the service elevator while he was taking care of the non working elevator.
Room super clean. The Staff súper courteous as always. However, was only one elevator working our entire stay (5 days) and were times that we had to take the stairs instead (our room was at the 7 floor) our last day was several people checking out and using that one elevator that out of the sudden it stop working and had to take the stairs. Fortunately, one of the staff members let us take the service elevator while he was taking care of the non working elevator.
8
Liam
24. feb. 2025
·
Overnattet 7 netter
Not enough bar options, both in terms of hours of operation and amount on the property
Not enough bar options, both in terms of hours of operation and amount on the property
6
DEB
26. mars 2025
·
Overnattet 5 netter
Beautiful beach & pool. Friendly staff. Rooms needed updating. Elevators only worked half the time. Limited places to eat. No cafe on the beach. Nightclub next door very loud until early morning.
Beautiful beach & pool. Friendly staff. Rooms needed updating. Elevators only worked half the time. Limited places to eat. No cafe on the beach. Nightclub next door very loud until early morning.
10
Ulanbek
4. juni 2025
·
Overnattet 3 netter
We stayed in the corner unit, where we could open the windows from front that is facing to the ocean and the side, which is facing to half ocean and half city. It also had a balcony facing to ocean, overall, it was a beautiful room. We loved it. And it was all inclusive. Restaurants were amazing. We loved all the food and service. I would definitely recommend this place to my friends and family. Only thing we didn’t like was elevator It was slow, but we were staying on the fourth floor and we were having so much fun that we didn’t really care about the elevator, on the second day we got used to using the stairs 😁
We stayed in the corner unit, where we could open the windows from front that is facing to the ocean and the side, which is facing to half ocean and half city. It also had a balcony facing to ocean, overall, it was a beautiful room. We loved it. And it was all inclusive. Restaurants were amazing. We loved all the food and service. I would definitely recommend this place to my friends and family. Only thing we didn’t like was elevator It was slow, but we were staying on the fourth floor and we were having so much fun that we didn’t really care about the elevator, on the second day we got used to using the stairs 😁
4
Gaston Gerard
6. nov. 2025
·
Overnattet 7 netter
The good: the view anf the ocean! As all hotels on the zone have great beach and views. The food was good, not great not terrible. The resort itself is clean, and staff are friendly (like most hotels), great wifi.. The bad: no dining, food or drink options past 10:45! All bars close at 6pm and the lobby bar closes at 10:45. We have been to many resorts and have never ever experienced this. The mini fridge is not stocked with alcohol either. They say the reason for the 10:45 closure and no stocking of alcohol is because they are a "family resort"!?? Every resort ive been to is a family resort?? They say to order room service ,but its 5$US everytime, and its maximum 2 beers at a time! They also have zero entertainment on site. No shows, no music ,no live entertainment. So if you want a very boring resort, this would be it. To top it off, they want eveyone in bed by 10:45, but their next door neighbors (mandalay beach resort and coco bongo) blasts music on the beach until 5am. So for them to want everyone in bed early and not be able to actually go to bed cause the music is so loud, makes it very confusing . If you do book here ,do yourself a favour and book the tower farthest from the coco bongo
The good: the view anf the ocean! As all hotels on the zone have great beach and views. The food was good, not great not terrible. The resort itself is clean, and staff are friendly (like most hotels), great wifi.. The bad: no dining, food or drink options past 10:45! All bars close at 6pm and the lobby bar closes at 10:45. We have been to many resorts and have never ever experienced this. The mini fridge is not stocked with alcohol either. They say the reason for the 10:45 closure and no stocking of alcohol is because they are a "family resort"!?? Every resort ive been to is a family resort?? They say to order room service ,but its 5$US everytime, and its maximum 2 beers at a time! They also have zero entertainment on site. No shows, no music ,no live entertainment. So if you want a very boring resort, this would be it. To top it off, they want eveyone in bed by 10:45, but their next door neighbors (mandalay beach resort and coco bongo) blasts music on the beach until 5am. So for them to want everyone in bed early and not be able to actually go to bed cause the music is so loud, makes it very confusing . If you do book here ,do yourself a favour and book the tower farthest from the coco bongo
10
demetrio
15. feb. 2026
·
Overnattet 4 netter
A localização do hotel é excelente e as áreas comuns como a piscina e a praia são nota 10
A localização do hotel é excelente e as áreas comuns como a piscina e a praia são nota 10
10
Carla
26. juni 2025
·
Overnattet 1 natt
Loved our stay! Only thing we would change would be the bar hours! We wanted all inclusive so we could drink unlimited but it was limited due to bars closing at 10:45 and opening at noon.
Loved our stay! Only thing we would change would be the bar hours! We wanted all inclusive so we could drink unlimited but it was limited due to bars closing at 10:45 and opening at noon.
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Renhold
Husorden blir ofte rost, men andre rapporterer om muggen eller fuktig lukt, sporadiske skadedyr, skitne eller fuktige håndklær og ujevnt renhold ved bassenget/stranden, med sporadiske problemer med varmtvann.
Relaterte gjesteomtaler
4
Ruby Adilene
18. juli 2025
·
Overnattet 3 netter
Pool was so dirty, the beach sand in front of the hotel had trash, more than normal.water in sink smelled funky. Drinks were not good
Pool was so dirty, the beach sand in front of the hotel had trash, more than normal.water in sink smelled funky. Drinks were not good
6
Roel
18. juli 2025
·
Overnattet 2 netter
The entire building looks very old. Even the white towels looked disgusting. The furniture and doors were dated. There was no wall decoration on the halllways. We found a disgusting spot in the bedding. It was NEVER CHANGED AT ALL. No extra pillows. The extra mattress never was delivered as we requested.
The entire building looks very old. Even the white towels looked disgusting. The furniture and doors were dated. There was no wall decoration on the halllways. We found a disgusting spot in the bedding. It was NEVER CHANGED AT ALL. No extra pillows. The extra mattress never was delivered as we requested.
8
Anna
14. juli 2025
·
Overnattet 2 netter
The first room we were in was a balcony room but it was moldy and toxic. We stayed in this room 5 nights but I was coughing and the smell was very apparent. I wish we would have moved sooner. The room across the hall was not moldy and was clean, but no balcony. The rooms on the Oceanside are likely very damp and moldy. The building needs to be renovated and resolved of mold. I would not have bought into their vacation package specifically due to this issue. The staff were wonderful, the food options were great and if you tipped the staff, the drinks kept coming without asking. The amenities were great - the kids had a blast in the pool, we enjoyed our spa massages, singing karaoke at night was a highlight, and the swim up bar was quite convenient. The boys enjoyed the activities particularly the pool party with bubbles! It was convenient to be able to access the ocean with lots of loungers with shade. We also purchased several excursions through the property and it was very convenient with transportation provided right at the lobby. All in all an enjoyable stay and other than the moldy balcony room, it was very enjoyable!!!
The first room we were in was a balcony room but it was moldy and toxic. We stayed in this room 5 nights but I was coughing and the smell was very apparent. I wish we would have moved sooner. The room across the hall was not moldy and was clean, but no balcony. The rooms on the Oceanside are likely very damp and moldy. The building needs to be renovated and resolved of mold. I would not have bought into their vacation package specifically due to this issue. The staff were wonderful, the food options were great and if you tipped the staff, the drinks kept coming without asking. The amenities were great - the kids had a blast in the pool, we enjoyed our spa massages, singing karaoke at night was a highlight, and the swim up bar was quite convenient. The boys enjoyed the activities particularly the pool party with bubbles! It was convenient to be able to access the ocean with lots of loungers with shade. We also purchased several excursions through the property and it was very convenient with transportation provided right at the lobby. All in all an enjoyable stay and other than the moldy balcony room, it was very enjoyable!!!
8
Victor
24. juni 2025
·
Overnattet 5 netter
Hotel was clean, staff was friendly, food was amazing food all day from 6:30am to 11:00pm everything was good as well as the location only down fall was the bed was hard to sleep on the mattress was hard.
Hotel was clean, staff was friendly, food was amazing food all day from 6:30am to 11:00pm everything was good as well as the location only down fall was the bed was hard to sleep on the mattress was hard.
4
Randall
27. mars 2025
·
Overnattet 4 netter
The room was bad the toilet didn’t stop running. The shower water was stopped up and over floor the sheets were dirty and it was lady hair in the room like the room was not cleaned also the glasses in the dining hall was dirty
The room was bad the toilet didn’t stop running. The shower water was stopped up and over floor the sheets were dirty and it was lady hair in the room like the room was not cleaned also the glasses in the dining hall was dirty
2
Danis LDT
8. jan. 2025
·
Overnattet 8 netter
Totalt utslitt hotel med bra beliggenhet og hyggelige ansatte. Steinharde senger, flere vannlekkasjer på bad, dårlig mat og middelmådig service. Senge dyr gir kløe
Totalt utslitt hotel med bra beliggenhet og hyggelige ansatte. Steinharde senger, flere vannlekkasjer på bad, dårlig mat og middelmådig service. Senge dyr gir kløe
8
Frances
16. okt. 2025
·
Overnattet 6 netter
The housekeeping did a great job we stayed in room number 1531. Our room was always clean. Kudos to the housekeeping. The dining staff are very kind and the barista’s were really good. Our only problem was the noise the banging music from mandala beach club it was so loud and couldn’t sleep. It was terrible. That’s the only problem we encountered.
The housekeeping did a great job we stayed in room number 1531. Our room was always clean. Kudos to the housekeeping. The dining staff are very kind and the barista’s were really good. Our only problem was the noise the banging music from mandala beach club it was so loud and couldn’t sleep. It was terrible. That’s the only problem we encountered.
6
Luis
17. aug. 2025
·
Overnattet 6 netter
las habitaciones necesitan remodelación al igual que las piscina estaban falta de liqudos de limpiezas tenian mucho moo a incluso en mi habitación hoy no había agua caliente tuve que regresarme sin bañarme
las habitaciones necesitan remodelación al igual que las piscina estaban falta de liqudos de limpiezas tenian mucho moo a incluso en mi habitación hoy no había agua caliente tuve que regresarme sin bañarme
6
Rachelina
15. aug. 2025
·
Overnattet 4 netter
It was nice being right by the beach which was relaxing. They have a nice pool but we were at the beach mostly. The Bali beds at the beach you have to buy a bottle and spend a certain amount of money for you to be able to rent it for the day. The food or desserts weren’t the best in the buffet not the restaurants. The buffet should have more options for breakfast. Not worth all inclusive for drinks as you’re mostly drinking mixer not really any alcohol in the drinks. We found a roach in our room our first morning. I was given VIP status but was never informed about it nor any of the perks until the last day when they left a card on our table. Someone woke us up early to go down to get a gift they had. Once I spoke to them, the gift was only if we go to a meeting and have them talk to us about the perks on becoming a rewards members and a tour but only in the mornings for a couple hours. Reminded me of what they do to get you to do a timeshare. The beds are very hard in the rooms and not comfortable at all. On our first 2 days after housekeeping came we had to call for towels because they weren’t replaced. Needless to say I wouldn’t stay here again. Location was convenient but not worth returning.
It was nice being right by the beach which was relaxing. They have a nice pool but we were at the beach mostly. The Bali beds at the beach you have to buy a bottle and spend a certain amount of money for you to be able to rent it for the day. The food or desserts weren’t the best in the buffet not the restaurants. The buffet should have more options for breakfast. Not worth all inclusive for drinks as you’re mostly drinking mixer not really any alcohol in the drinks. We found a roach in our room our first morning. I was given VIP status but was never informed about it nor any of the perks until the last day when they left a card on our table. Someone woke us up early to go down to get a gift they had. Once I spoke to them, the gift was only if we go to a meeting and have them talk to us about the perks on becoming a rewards members and a tour but only in the mornings for a couple hours. Reminded me of what they do to get you to do a timeshare. The beds are very hard in the rooms and not comfortable at all. On our first 2 days after housekeeping came we had to call for towels because they weren’t replaced. Needless to say I wouldn’t stay here again. Location was convenient but not worth returning.
10
Wilma
4. okt. 2025
·
Overnattet 4 netter
Clean room excellent housekeeping very polite all over the staff’s of kyrstal cancun are very polite and helpful for each and every guest’s. The best hotel staff we ever incounter. Highly recommend to all our family’s and friends in Vancouver Canada. differently looking forward on coming back to Krystal Cancun Mexico
Clean room excellent housekeeping very polite all over the staff’s of kyrstal cancun are very polite and helpful for each and every guest’s. The best hotel staff we ever incounter. Highly recommend to all our family’s and friends in Vancouver Canada. differently looking forward on coming back to Krystal Cancun Mexico
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Rom
Utsikten over havet og balkongene er et høydepunkt, men mange rom føles utdaterte med harde madrasser, muggen lukt og slitasje. Støy fra nærliggende klubber påvirker noen rom, og det er meldinger om problemer med klimaanlegg eller varmtvann.
Relaterte gjesteomtaler
4
Jose
3. feb. 2026
·
Overnattet 3 netter
The room was out of date and the bed was not comfortable at all the ocean view not what it show on the picture The staff was OK I’ve been in Cancun in other places a lot better this place I will never go back and I don’t recommend it to people
The room was out of date and the bed was not comfortable at all the ocean view not what it show on the picture The staff was OK I’ve been in Cancun in other places a lot better this place I will never go back and I don’t recommend it to people
10
xavier
13. okt. 2025
·
Overnattet 1 natt
It has the best beach in Cancun. The rooms and furniture are very old but go with price.
It has the best beach in Cancun. The rooms and furniture are very old but go with price.
8
israel
17. feb. 2025
·
Overnattet 4 netter
The rooms need a lot or repairs and improvements. Hotel is one the first building so need updates. Location and staff excellent
The rooms need a lot or repairs and improvements. Hotel is one the first building so need updates. Location and staff excellent
6
Daniel
12. jan. 2025
·
Overnattet 2 netter
They had roaches and we booked luxury suit wasn’t nothing luxury about it
They had roaches and we booked luxury suit wasn’t nothing luxury about it
10
Francisco
3. mai 2025
·
Overnattet 3 netter
La Torre A del complejo no es tan moderna, tiene detalles en las habitaciones qué hay que actualizar, pero esto no interfiere en la comodidad ni en la experiencia de viaje. Las vistas del mar caribe son increíbles desde la prepiedad
La Torre A del complejo no es tan moderna, tiene detalles en las habitaciones qué hay que actualizar, pero esto no interfiere en la comodidad ni en la experiencia de viaje. Las vistas del mar caribe son increíbles desde la prepiedad
8
Anna
14. juli 2025
·
Overnattet 2 netter
The first room we were in was a balcony room but it was moldy and toxic. We stayed in this room 5 nights but I was coughing and the smell was very apparent. I wish we would have moved sooner. The room across the hall was not moldy and was clean, but no balcony. The rooms on the Oceanside are likely very damp and moldy. The building needs to be renovated and resolved of mold. I would not have bought into their vacation package specifically due to this issue. The staff were wonderful, the food options were great and if you tipped the staff, the drinks kept coming without asking. The amenities were great - the kids had a blast in the pool, we enjoyed our spa massages, singing karaoke at night was a highlight, and the swim up bar was quite convenient. The boys enjoyed the activities particularly the pool party with bubbles! It was convenient to be able to access the ocean with lots of loungers with shade. We also purchased several excursions through the property and it was very convenient with transportation provided right at the lobby. All in all an enjoyable stay and other than the moldy balcony room, it was very enjoyable!!!
The first room we were in was a balcony room but it was moldy and toxic. We stayed in this room 5 nights but I was coughing and the smell was very apparent. I wish we would have moved sooner. The room across the hall was not moldy and was clean, but no balcony. The rooms on the Oceanside are likely very damp and moldy. The building needs to be renovated and resolved of mold. I would not have bought into their vacation package specifically due to this issue. The staff were wonderful, the food options were great and if you tipped the staff, the drinks kept coming without asking. The amenities were great - the kids had a blast in the pool, we enjoyed our spa massages, singing karaoke at night was a highlight, and the swim up bar was quite convenient. The boys enjoyed the activities particularly the pool party with bubbles! It was convenient to be able to access the ocean with lots of loungers with shade. We also purchased several excursions through the property and it was very convenient with transportation provided right at the lobby. All in all an enjoyable stay and other than the moldy balcony room, it was very enjoyable!!!
6
David
15. juni 2025
·
Overnattet 2 netter
I had two days of zero sleep. The music coming from the bars/nightclubs around the hotel were so loud, you could barley hear the TV when it was turned up to its loudest level, and sleep, forget about sleep, the bass and music was so loud, you would think it’s in your room. If you do not take my word for it, ask for room 875. You have been warned.
I had two days of zero sleep. The music coming from the bars/nightclubs around the hotel were so loud, you could barley hear the TV when it was turned up to its loudest level, and sleep, forget about sleep, the bass and music was so loud, you would think it’s in your room. If you do not take my word for it, ask for room 875. You have been warned.
6
Lisa
11. mars 2025
·
Overnattet 5 netter
The room look nothing like the picture. Some of the outlets in the room. The water in the shower had a strong bad smell. The furniture in the room was out dated and falling apart. The best part of the room was the view it’s breathtaking. The pools was amazing and the property was beautiful and it’s near a lot of places.
The room look nothing like the picture. Some of the outlets in the room. The water in the shower had a strong bad smell. The furniture in the room was out dated and falling apart. The best part of the room was the view it’s breathtaking. The pools was amazing and the property was beautiful and it’s near a lot of places.
6
sergio
4. feb. 2025
·
Overnattet 3 netter
There are clubs that are close to the resort and they seem to be trying to be the loudest, as a result you hear that loud music at night. Property is pretty old. Make sure if you are showering no one flushes the toilet or you will burn. Buffet was alright. Staff was great and willing to help.
There are clubs that are close to the resort and they seem to be trying to be the loudest, as a result you hear that loud music at night. Property is pretty old. Make sure if you are showering no one flushes the toilet or you will burn. Buffet was alright. Staff was great and willing to help.
6
Miguel
28. aug. 2025
·
Overnattet 3 netter
The property is in an excellent location, but the hotel needs some updates. The beds are not very comfortable, and the rooms look outdated.
The property is in an excellent location, but the hotel needs some updates. The beds are not very comfortable, and the rooms look outdated.
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Service
Personalet beskrives bredt som vennlig, oppmerksomt og hardtarbeidende. Men innsjekkingen kan være treg eller forvirrende, noen salgspitcher føles påtrengende, og oppfølging av forespørsler er inkonsekvent.
Relaterte gjesteomtaler
10
Veronica
27. feb. 2026
·
Overnattet 1 natt
Amable y atento, el personal y excelente servicio
Amable y atento, el personal y excelente servicio
10
Pablo
2. juli 2025
·
Overnattet 5 netter
Excellent Service, our special Concierge for Expedia customers was incredibly helpful and kind.
Excellent Service, our special Concierge for Expedia customers was incredibly helpful and kind.
8
fernando
10. nov. 2025
·
Overnattet 4 netter
The room was big enough and always clean. Staff was courteous except when trying to make us have this vip breakfast which we know is a hook to make you invest in something. They are too insisting.
The room was big enough and always clean. Staff was courteous except when trying to make us have this vip breakfast which we know is a hook to make you invest in something. They are too insisting.
4
Carlos
30. juli 2025
·
Overnattet 1 natt
Staff ignored us at check in, without saying anything, just talking between them. July 29th no electricity at hotel for at least 7 hours... Couldn't charge my laptop and obviously no AC anywhere no explanation from the staff or any advice.. check out was horrible... Waited 45 mins. In line to checkout. Staff is extremely slow. Waiters at the buffet aren't enough or just don't show up, it's extremely hard to get a drink. Good remarks: location, clean hotel, sandy beach, food is good., pools are above average.
Staff ignored us at check in, without saying anything, just talking between them. July 29th no electricity at hotel for at least 7 hours... Couldn't charge my laptop and obviously no AC anywhere no explanation from the staff or any advice.. check out was horrible... Waited 45 mins. In line to checkout. Staff is extremely slow. Waiters at the buffet aren't enough or just don't show up, it's extremely hard to get a drink. Good remarks: location, clean hotel, sandy beach, food is good., pools are above average.
6
Juliana
15. feb. 2025
·
Overnattet 1 natt
La atención a el cliente es muy buena meseros y en la barra en especial muy atentos amables y muy serviciales a excepción de front desk, no me brindaron la información necesaria acerca de mis beneficios a el momento de recervar con Expedia y a la hora de recervar para los restaurantes, si preguntabas algo acerca de tu hospedaje te respondían con una cara de disgusto. Siempre la primera impresión de un buen hotel es importante.
La atención a el cliente es muy buena meseros y en la barra en especial muy atentos amables y muy serviciales a excepción de front desk, no me brindaron la información necesaria acerca de mis beneficios a el momento de recervar con Expedia y a la hora de recervar para los restaurantes, si preguntabas algo acerca de tu hospedaje te respondían con una cara de disgusto. Siempre la primera impresión de un buen hotel es importante.
10
Travis
15. apr. 2025
·
Overnattet 10 netter
The service here is amazing the wait staff are amazing! Sergio is spectacular and was always so kind and hard working—- he made our visit so special! We tried drinks we never even heard of and he constantly made every visit to buffet so memorable. He is the best waiter we’ve ever had in our life. Lulu, our room cleaner left us amazing towel animals and really made the room amazingly special. This is our second time here and the experience was so special this time because of the staff. I will visit again just because of Sergio and Lulu. Thank you guys from the bottom of our hearts!
The service here is amazing the wait staff are amazing! Sergio is spectacular and was always so kind and hard working—- he made our visit so special! We tried drinks we never even heard of and he constantly made every visit to buffet so memorable. He is the best waiter we’ve ever had in our life. Lulu, our room cleaner left us amazing towel animals and really made the room amazingly special. This is our second time here and the experience was so special this time because of the staff. I will visit again just because of Sergio and Lulu. Thank you guys from the bottom of our hearts!
10
Ulyka
12. juni 2025
·
Overnattet 7 netter
The staff was attentive, friendly and accommodating. The food was delicious especially in their El Moreto restaurant! Overall great place to vacation with the entire family!
The staff was attentive, friendly and accommodating. The food was delicious especially in their El Moreto restaurant! Overall great place to vacation with the entire family!
10
Veronica
10. feb. 2026
·
Overnattet 3 netter
¡El personal fue muy amable, gracias Felipe, Aurora, meseros, valet, todos hicieron una estancia muy agradable con detalles muy lindos, gracias!
¡El personal fue muy amable, gracias Felipe, Aurora, meseros, valet, todos hicieron una estancia muy agradable con detalles muy lindos, gracias!
4
Maria De Jesus
23. juli 2025
·
Overnattet 4 netter
Arriving here after a long day of traveling checking in was extremely disappointed. They only had 2 ppl at the front desk. Took 45min to check in. After that someone walked up to us right away to try and get us to come to a time share presentation (didn’t even give us time to breath) The All inclusive package is not worth it. The food was terrible. Restaurants require a reservation and they make it nearly impossible to get one. By the time you get to the counter to try and get a reservation at any of the restaurants, they tell you it’s all booked out. If you complain a little they magically have an early reservation. They claim that they are fully booked at the restaurants but when you pass by the restaurants are empty. Plenty of empty chairs. They try to save money by making ppl eat the at buffet and the buffet is terrible. We ate at the Asian and Mexican restaurant and stayed there for a couple hours. The entire time there was empty table around. Getting a reservation at the all inclusive restaurants shouldn’t be that difficult. The bar is only open from 11am to 11pm. The rooms have very thin walls. Housekeepers pass by really early slamming doors. Unfortunately we had some young college kids staying next to us on our last time. Sounded like they had a DJ inside there room lol I called to complaint but no one ever came by and we had to be up very early the next day. Needless to say I will NEVER stay here again.
Arriving here after a long day of traveling checking in was extremely disappointed. They only had 2 ppl at the front desk. Took 45min to check in. After that someone walked up to us right away to try and get us to come to a time share presentation (didn’t even give us time to breath) The All inclusive package is not worth it. The food was terrible. Restaurants require a reservation and they make it nearly impossible to get one. By the time you get to the counter to try and get a reservation at any of the restaurants, they tell you it’s all booked out. If you complain a little they magically have an early reservation. They claim that they are fully booked at the restaurants but when you pass by the restaurants are empty. Plenty of empty chairs. They try to save money by making ppl eat the at buffet and the buffet is terrible. We ate at the Asian and Mexican restaurant and stayed there for a couple hours. The entire time there was empty table around. Getting a reservation at the all inclusive restaurants shouldn’t be that difficult. The bar is only open from 11am to 11pm. The rooms have very thin walls. Housekeepers pass by really early slamming doors. Unfortunately we had some young college kids staying next to us on our last time. Sounded like they had a DJ inside there room lol I called to complaint but no one ever came by and we had to be up very early the next day. Needless to say I will NEVER stay here again.
6
Kenneth
23. nov. 2025
·
Overnattet 1 natt
Excelente ubicación. La atención es regular, algunos andan como del mal humor. El proceso para el check in es horrible, demoramos 1 hora en el proceso.
Excelente ubicación. La atención es regular, algunos andan como del mal humor. El proceso para el check in es horrible, demoramos 1 hora en el proceso.
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Beliggenhet
Utmerket beliggenhet ved stranden i Hotel Zone, innen gangavstand til Coco Bongo, butikker og transport. Ulempen er støy fra nattelivet i enkelte områder eller rom.
Relaterte gjesteomtaler
8
Todd
5. apr. 2025
·
Overnattet 5 netter
Location could not be better for sand, sun and safe surf! Clean and well kept despite being older. Elevator in tower B could use a little oil!! Drinks were plentiful, food was satisfying and staff was helpful and courteous. Would highly recommend a stay here!
Location could not be better for sand, sun and safe surf! Clean and well kept despite being older. Elevator in tower B could use a little oil!! Drinks were plentiful, food was satisfying and staff was helpful and courteous. Would highly recommend a stay here!
8
Filipina de Villa
23. juli 2025
·
Overnattet 4 netter
Near the sea
Near the sea
8
israel
17. feb. 2025
·
Overnattet 4 netter
The rooms need a lot or repairs and improvements. Hotel is one the first building so need updates. Location and staff excellent
The rooms need a lot or repairs and improvements. Hotel is one the first building so need updates. Location and staff excellent
10
Andrew
25. mars 2025
·
Overnattet 4 netter
Excellent stay at Krystal during spring break! Long dining hours. Solid food options for all-inclusive. All inclusive package allows you to make reservations at 3 of their restaurants and they are all really good. Polite staff. Very close to bars and clubs in Zona Hotelera. Excellent views, nice pool setup. Easy beach access. Clean rooms. Beautiful property. The all inclusive drinks are pretty weak though. You can have multiple without feeling drunk. We will be coming back!
Excellent stay at Krystal during spring break! Long dining hours. Solid food options for all-inclusive. All inclusive package allows you to make reservations at 3 of their restaurants and they are all really good. Polite staff. Very close to bars and clubs in Zona Hotelera. Excellent views, nice pool setup. Easy beach access. Clean rooms. Beautiful property. The all inclusive drinks are pretty weak though. You can have multiple without feeling drunk. We will be coming back!
6
David
15. juni 2025
·
Overnattet 2 netter
I had two days of zero sleep. The music coming from the bars/nightclubs around the hotel were so loud, you could barley hear the TV when it was turned up to its loudest level, and sleep, forget about sleep, the bass and music was so loud, you would think it’s in your room. If you do not take my word for it, ask for room 875. You have been warned.
I had two days of zero sleep. The music coming from the bars/nightclubs around the hotel were so loud, you could barley hear the TV when it was turned up to its loudest level, and sleep, forget about sleep, the bass and music was so loud, you would think it’s in your room. If you do not take my word for it, ask for room 875. You have been warned.
10
Felix
5. mars 2025
·
Overnattet 4 netter
The location it's amazing. You can walk to the party zone and is super close to Coco-Bongo Beach Party and Coco-Bongo Disco/Show. I recommend this resort.
The location it's amazing. You can walk to the party zone and is super close to Coco-Bongo Beach Party and Coco-Bongo Disco/Show. I recommend this resort.
10
Ana Maria
17. sep. 2025
·
Overnattet 4 netter
Close to every attraction in Zona hotelera.
Close to every attraction in Zona hotelera.
8
Ronan
20. apr. 2025
·
Overnattet 1 natt
The hotel’s location is truly excellent—it’s the best I’ve stayed at in Cancun. It’s close to all the nightlife attractions, near supermarkets, and the color of the sea is beautiful. Overall, the hotel is good, the food is good, but the rooms definitely need an update. The restaurant facilities are nice, but the rooms are in urgent need of renovation. They’re very old—old beds, old bathrooms, old furniture. The staff is generally okay. Half of them are very friendly, while the other half just seem like they don’t want to be there and treat you carelessly.
The hotel’s location is truly excellent—it’s the best I’ve stayed at in Cancun. It’s close to all the nightlife attractions, near supermarkets, and the color of the sea is beautiful. Overall, the hotel is good, the food is good, but the rooms definitely need an update. The restaurant facilities are nice, but the rooms are in urgent need of renovation. They’re very old—old beds, old bathrooms, old furniture. The staff is generally okay. Half of them are very friendly, while the other half just seem like they don’t want to be there and treat you carelessly.
10
demetrio
15. feb. 2026
·
Overnattet 4 netter
A localização do hotel é excelente e as áreas comuns como a piscina e a praia são nota 10
A localização do hotel é excelente e as áreas comuns como a piscina e a praia são nota 10
8
Angela Marie
15. mai 2025
·
Overnattet 5 netter
Excellent location
Excellent location
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Servering
Mat og drikke er blandet: buffeene kan være middelmådige, drikken er noen ganger svak og middagsreservasjoner vanskelige å få. Mange bemerker begrensninger i all-inclusive, hvor premiumvarer eller brennevin koster ekstra og barene stenger tidlig.
Relaterte gjesteomtaler
4
John
24. juni 2025
·
Overnattet 3 netter
Lobby barc was understaffed, Pool Closes Way too Early, its an inconvenience to have to do reservations at the restaurants, room service was difficult to order
Lobby barc was understaffed, Pool Closes Way too Early, its an inconvenience to have to do reservations at the restaurants, room service was difficult to order
6
Ron
15. jan. 2025
·
Overnattet 6 netter
The location was great, the condition was OK, the bedding was good, the staff was very helpful and friendly. The buffets were horrible. You could tell that they were economizing on everything. Wow Every place I’ve ever stayed in Cancun has had the offering of individual yogurt servings. Their bread was dry and unedible There was no breakfast meat no bacon no ham nothing like that what they had was turkey hotdogs sliced up into grease balls that were served cold. You could tell that they were not spending any money on the buffet. It was all cheap. Five entrées offered three of them were potatoes, orange juice that’s watered down sour cream that’s watered down dressings for salad that’s water down. They thin everything out and they think we don’t notice The fact that they don’t have bacon or sausage or anything on their breakfast buffet starts your day out knowing that everything is going to be really cheap we spent $1800 and some change for six nights and the food was horrible unless you were able to book into one of the Restaurants. Every bit of food was substandard high fat not much effort put into cooking it. You can disguise cheap cuts of meat and food if it’s prepared, nice but three choices of potatoes for breakfast, highly disappointed and feel cheated.
The location was great, the condition was OK, the bedding was good, the staff was very helpful and friendly. The buffets were horrible. You could tell that they were economizing on everything. Wow Every place I’ve ever stayed in Cancun has had the offering of individual yogurt servings. Their bread was dry and unedible There was no breakfast meat no bacon no ham nothing like that what they had was turkey hotdogs sliced up into grease balls that were served cold. You could tell that they were not spending any money on the buffet. It was all cheap. Five entrées offered three of them were potatoes, orange juice that’s watered down sour cream that’s watered down dressings for salad that’s water down. They thin everything out and they think we don’t notice The fact that they don’t have bacon or sausage or anything on their breakfast buffet starts your day out knowing that everything is going to be really cheap we spent $1800 and some change for six nights and the food was horrible unless you were able to book into one of the Restaurants. Every bit of food was substandard high fat not much effort put into cooking it. You can disguise cheap cuts of meat and food if it’s prepared, nice but three choices of potatoes for breakfast, highly disappointed and feel cheated.
2
CITLALI FIGUEROA
18. sep. 2025
·
Overnattet 5 netter
El servicio all inclusive es muy limitado. Los alimentos no son adecuados en sabor ni en el modo de preparación. Las bebidas incluidas muy limitadas, respeto al alcohol comentan que en ron srrvice es hasta las 11 pm pero después de esa hora puedes pedirlas con cargo extra, es decir puro negocio. No tiene la calidad de un resort de 5 estrellas. El personal para room service es lento. Está bien ubicado para el centro de convenciones y la playa. Si tienen oportunidad busquen otro hotel cercano y si es necesario en Krystal no paguen el all inclusive, es una verdadera mentira.
El servicio all inclusive es muy limitado. Los alimentos no son adecuados en sabor ni en el modo de preparación. Las bebidas incluidas muy limitadas, respeto al alcohol comentan que en ron srrvice es hasta las 11 pm pero después de esa hora puedes pedirlas con cargo extra, es decir puro negocio. No tiene la calidad de un resort de 5 estrellas. El personal para room service es lento. Está bien ubicado para el centro de convenciones y la playa. Si tienen oportunidad busquen otro hotel cercano y si es necesario en Krystal no paguen el all inclusive, es una verdadera mentira.
6
David
25. nov. 2025
·
Overnattet 3 netter
The al inclusive food service it’s very restricted. A la carte Mexican restaurant its very limited for all inclusive package. you have to pay for almost all the food in the menu.
The al inclusive food service it’s very restricted. A la carte Mexican restaurant its very limited for all inclusive package. you have to pay for almost all the food in the menu.
10
Andrew
25. mars 2025
·
Overnattet 4 netter
Excellent stay at Krystal during spring break! Long dining hours. Solid food options for all-inclusive. All inclusive package allows you to make reservations at 3 of their restaurants and they are all really good. Polite staff. Very close to bars and clubs in Zona Hotelera. Excellent views, nice pool setup. Easy beach access. Clean rooms. Beautiful property. The all inclusive drinks are pretty weak though. You can have multiple without feeling drunk. We will be coming back!
Excellent stay at Krystal during spring break! Long dining hours. Solid food options for all-inclusive. All inclusive package allows you to make reservations at 3 of their restaurants and they are all really good. Polite staff. Very close to bars and clubs in Zona Hotelera. Excellent views, nice pool setup. Easy beach access. Clean rooms. Beautiful property. The all inclusive drinks are pretty weak though. You can have multiple without feeling drunk. We will be coming back!
6
Ellen
20. mars 2025
·
Overnattet 4 netter
The hotel accommodations and amenities was good. The buffet restaurant food was horrible , dinner was the worse and the other 3 restaurants didn’t have many reservations available while I was there. So I paid for all inclusive and I had to go out to have dinner. The bar was also very crowded, not many servers and the drinks tasted like was water down.
The hotel accommodations and amenities was good. The buffet restaurant food was horrible , dinner was the worse and the other 3 restaurants didn’t have many reservations available while I was there. So I paid for all inclusive and I had to go out to have dinner. The bar was also very crowded, not many servers and the drinks tasted like was water down.
4
Gaston Gerard
6. nov. 2025
·
Overnattet 7 netter
The good: the view anf the ocean! As all hotels on the zone have great beach and views. The food was good, not great not terrible. The resort itself is clean, and staff are friendly (like most hotels), great wifi.. The bad: no dining, food or drink options past 10:45! All bars close at 6pm and the lobby bar closes at 10:45. We have been to many resorts and have never ever experienced this. The mini fridge is not stocked with alcohol either. They say the reason for the 10:45 closure and no stocking of alcohol is because they are a "family resort"!?? Every resort ive been to is a family resort?? They say to order room service ,but its 5$US everytime, and its maximum 2 beers at a time! They also have zero entertainment on site. No shows, no music ,no live entertainment. So if you want a very boring resort, this would be it. To top it off, they want eveyone in bed by 10:45, but their next door neighbors (mandalay beach resort and coco bongo) blasts music on the beach until 5am. So for them to want everyone in bed early and not be able to actually go to bed cause the music is so loud, makes it very confusing . If you do book here ,do yourself a favour and book the tower farthest from the coco bongo
The good: the view anf the ocean! As all hotels on the zone have great beach and views. The food was good, not great not terrible. The resort itself is clean, and staff are friendly (like most hotels), great wifi.. The bad: no dining, food or drink options past 10:45! All bars close at 6pm and the lobby bar closes at 10:45. We have been to many resorts and have never ever experienced this. The mini fridge is not stocked with alcohol either. They say the reason for the 10:45 closure and no stocking of alcohol is because they are a "family resort"!?? Every resort ive been to is a family resort?? They say to order room service ,but its 5$US everytime, and its maximum 2 beers at a time! They also have zero entertainment on site. No shows, no music ,no live entertainment. So if you want a very boring resort, this would be it. To top it off, they want eveyone in bed by 10:45, but their next door neighbors (mandalay beach resort and coco bongo) blasts music on the beach until 5am. So for them to want everyone in bed early and not be able to actually go to bed cause the music is so loud, makes it very confusing . If you do book here ,do yourself a favour and book the tower farthest from the coco bongo
6
Amar
7. juli 2025
·
Overnattet 5 netter
The all inclusive is not really all.inclusive. it hits you when you sit down and the menu is presented. There are.premium meals that is not part of the all inclusive. The hotel should make this transparent at their booking website. Also, the alcoholic dirnks have a charge for single malt JW Black etc. Which are considered premium. This also needs to be disclosed.
The all inclusive is not really all.inclusive. it hits you when you sit down and the menu is presented. There are.premium meals that is not part of the all inclusive. The hotel should make this transparent at their booking website. Also, the alcoholic dirnks have a charge for single malt JW Black etc. Which are considered premium. This also needs to be disclosed.
4
Maria De Jesus
23. juli 2025
·
Overnattet 4 netter
Arriving here after a long day of traveling checking in was extremely disappointed. They only had 2 ppl at the front desk. Took 45min to check in. After that someone walked up to us right away to try and get us to come to a time share presentation (didn’t even give us time to breath) The All inclusive package is not worth it. The food was terrible. Restaurants require a reservation and they make it nearly impossible to get one. By the time you get to the counter to try and get a reservation at any of the restaurants, they tell you it’s all booked out. If you complain a little they magically have an early reservation. They claim that they are fully booked at the restaurants but when you pass by the restaurants are empty. Plenty of empty chairs. They try to save money by making ppl eat the at buffet and the buffet is terrible. We ate at the Asian and Mexican restaurant and stayed there for a couple hours. The entire time there was empty table around. Getting a reservation at the all inclusive restaurants shouldn’t be that difficult. The bar is only open from 11am to 11pm. The rooms have very thin walls. Housekeepers pass by really early slamming doors. Unfortunately we had some young college kids staying next to us on our last time. Sounded like they had a DJ inside there room lol I called to complaint but no one ever came by and we had to be up very early the next day. Needless to say I will NEVER stay here again.
Arriving here after a long day of traveling checking in was extremely disappointed. They only had 2 ppl at the front desk. Took 45min to check in. After that someone walked up to us right away to try and get us to come to a time share presentation (didn’t even give us time to breath) The All inclusive package is not worth it. The food was terrible. Restaurants require a reservation and they make it nearly impossible to get one. By the time you get to the counter to try and get a reservation at any of the restaurants, they tell you it’s all booked out. If you complain a little they magically have an early reservation. They claim that they are fully booked at the restaurants but when you pass by the restaurants are empty. Plenty of empty chairs. They try to save money by making ppl eat the at buffet and the buffet is terrible. We ate at the Asian and Mexican restaurant and stayed there for a couple hours. The entire time there was empty table around. Getting a reservation at the all inclusive restaurants shouldn’t be that difficult. The bar is only open from 11am to 11pm. The rooms have very thin walls. Housekeepers pass by really early slamming doors. Unfortunately we had some young college kids staying next to us on our last time. Sounded like they had a DJ inside there room lol I called to complaint but no one ever came by and we had to be up very early the next day. Needless to say I will NEVER stay here again.
8
LAURA
6. feb. 2025
·
Overnattet 4 netter
The beach is excellent! The location is great! The best beach view from balcony. The alcoholic was not great, I had the all inclusive and if you wanted the good liquor you were charged extra for it. At times, it was difficult to get reservations for the extra restaurants on property.
The beach is excellent! The location is great! The best beach view from balcony. The alcoholic was not great, I had the all inclusive and if you wanted the good liquor you were charged extra for it. At times, it was difficult to get reservations for the extra restaurants on property.
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10
Mario
for 3 uker siden
·
Overnattet 3 netter
Todo estuvo genial , en lo personal me gustaria una mesa de billar Pero de carambola
Todo estuvo genial , en lo personal me gustaria una mesa de billar Pero de carambola
10
marco
for 3 uker siden
·
Overnattet 3 netter
Muy amables todo el personal drl hotel
Muy amables todo el personal drl hotel
10
Luis
for 4 uker siden
·
Overnattet 2 netter
Personal amable. Habitación limpia
Personal amable. Habitación limpia
8
Ulises
12. aug. 2026
·
Overnattet 4 netter
Un poco descuidado el hotel por dentro y las personas que venden tours dentro del hotel cerca de los elevadores del 1 piso empresa MTS Prometen cosas que no cumplen mejor reserven los Tours por fuera o directamente en Xcaret.com
Un poco descuidado el hotel por dentro y las personas que venden tours dentro del hotel cerca de los elevadores del 1 piso empresa MTS Prometen cosas que no cumplen mejor reserven los Tours por fuera o directamente en Xcaret.com
10
ARNULFO
1. aug. 2026
·
Overnattet 3 netter
Karla,aurora,Sandra,btodo el.equipo d3 kristal excelente trato
Karla,aurora,Sandra,btodo el.equipo d3 kristal excelente trato
Eiendommens policyer
Innsjekking
Utsjekking
Fra 15:00 til 00:00
Før 12:00
Har du spørsmål?
Umiddelbare KI-svar er basert på hotellinformasjonen
Priser for kommende datoer
september 2026
sø. | ma. | ti. | on. | to. | fr. | lø. |
|---|---|---|---|---|---|---|
oktober 2026
sø. | ma. | ti. | on. | to. | fr. | lø. |
|---|---|---|---|---|---|---|
Rimeligere
Dyrere
Gjennomsnittspris per natt på tvers av tilbud, inkludert avgifter og gebyrer.
Priser i USD for 2 gjester oppdateres daglig.
- 2026-09-15: 137.62843432633971USD
- 2026-09-16: 110.08764733551025USD
- 2026-09-17: 110.08764733551025USD
- 2026-09-18: 110.16084760823058USD
- 2026-09-19: 109.21897902565001USD
- 2026-09-20: 109.21905774502564USD
- 2026-09-21: 105.90340639091491USD
- 2026-09-22: 109.21897902565001USD
- 2026-09-23: 109.21897902565001USD
- 2026-09-24: 117.16434427093506USD
- 2026-09-25: 117.16005843826294USD
- 2026-09-26: 117.16434427093506USD
- 2026-09-27: 108.787588100708USD
- 2026-09-28: 109.21897902565001USD
- 2026-09-29: 109.21897902565001USD
- 2026-09-30: 109.21897902565001USD
- 2026-10-01: 123.12336601824951USD
- 2026-10-02: 121.84352891638183USD
- 2026-10-03: 121.84352891638183USD
- 2026-10-04: 114.18483339727783USD
- 2026-10-05: 114.18483339727783USD
- 2026-10-06: 114.18483339727783USD
- 2026-10-07: 114.18483339727783USD
- 2026-10-08: 114.18483339727783USD
- 2026-10-09: 114.18483339727783USD
- 2026-10-10: 114.18483339727783USD
- 2026-10-11: 114.18483339727783USD
- 2026-10-12: 123.12336601824951USD
- 2026-10-13: 123.12336601824951USD
- 2026-10-14: 127.09605301419067USD
- 2026-10-15: 127.09165347575377USD
- 2026-10-16: 114.18483339727783USD
- 2026-10-17: 118.16605707217407USD
- 2026-10-18: 114.18483339727783USD
- 2026-10-19: 123.11759326403808USD
- 2026-10-20: 123.11759326403808USD
- 2026-10-21: 123.12336601824951USD
- 2026-10-22: 132.06190738581847USD
- 2026-10-23: 130.33797929974364USD
- 2026-10-24: 128.0892203898773USD
- 2026-10-25: 123.11759326403808USD
- 2026-10-26: 123.12336601824951USD
- 2026-10-27: 123.12336601824951USD
- 2026-10-28: 133.05507476150513USD
- 2026-10-29: 134.95417095150756USD
- 2026-10-30: 134.95417095150756USD
- 2026-10-31: 123.12336601824951USD
- 2026-11-01: 127.199289102005USD
- 2026-11-02: 132.06190738581847USD
- 2026-11-03: 134.99175508006286USD
- 2026-11-04: 133.05507476150513USD
- 2026-11-05: 159.8687833594055USD
- 2026-11-06: 158.87751399533082USD
- 2026-11-07: 144.9713864298706USD
- 2026-11-08: 137.02776175744629USD
- 2026-11-09: 139.0853725301361USD
- 2026-11-10: 137.02776175744629USD
- 2026-11-11: 137.02325725984193USD
- 2026-11-12: 132.06190738581847USD
- 2026-11-13: 137.02325725984193USD
- 2026-11-14: 137.02776175744629USD
- 2026-11-15: 134.04824213719178USD
En resepsjonist vil ta imot gjestene ved ankomst. Informasjon fra overnattingsstedet kan bli oversatt ved hjelp av automatiserte oversettelsesverktøy.
Innsjekkingen må foretas av en person som er minst 18 år gammel.
Du må betale følgende refunderbart innskudd.
Breakage deposit: MXN 3000 per stay
- Det kan pålegges avgifter for ekstra personer, og denne avgiften kan variere avhengig av overnattingsstedets egne regler
- Legitimasjon med bilde utstedt av offentlig myndighet samt kredittkort eller depositum i kontanter kan være påkrevd ved innsjekking, i tilfelle det skulle oppstå uforutsette utgifter
- Spesielle forespørsler avhenger av tilgjengelighet ved innsjekking og kan koste ekstra. Spesielle forespørsler kan ikke garanteres oppfylt
- Dette overnattingsstedet godtar debetkort og kontanter
- Kontantløse transaksjoner er mulig
- Overnattingsstedet har følgende sikkerhetstiltak: brannslukningsapparat, røykvarsler og sikkerhetssystem
- Dette overnattingsstedet har utendørsområder, som balkonger, verandaer og terrasser, som kanskje ikke passer for barn. Hvis du har bekymringer, anbefaler vi at du kontakter overnattingsstedet før ankomst for å bekrefte at de har et tilgjengelig rom som passer for deg
- Massasjetjenester og spabehandlinger må forhåndsbestilles. Bestilling kan foretas ved å kontakte dette hotellet før ankomst ved hjelp av kontaktopplysningene i bestillingsbekreftelsen.
- Opptil 2 barn som er 4 år eller yngre, kan bo uten ekstra kostnader på rommet til sine foreldre/foresatte (uten ekstraseng), men det kan ikke garanteres at frokost er inkludert.
- Kun registrerte gjester kan oppholde seg på gjesterommene.
- Overnattingsstedet har rom som ligger vegg i vegg. Disse er imidlertid avhengige av tilgjengelighet. Du kan be om tilstøtende rom ved å kontakte overnattingsstedet på telefonnummeret som du finner i bestillingsbekreftelsen.
- Det er mulig å betale uten kontanter.
- Kontaktfri innsjekking og kontaktfri utsjekking er tilgjengelig.
- Sen utsjekking er mulig mot et gebyr (med forbehold om tilgjengelighet)
Listen ovenfor er ikke fullstendig. Det kan hende at gebyrer og depositum ikke inkluderer skatter og avgifter, og det tas forbehold om endringer.
Populære fasiliteter
Parkering
Restaurant
Svømmebasseng
Romservice
Betjent parkering
Turistinformasjon
Generelt
Romservice
Restaurant
Rom for ikke-røykere
Badstue
Badestamp/Jacuzzi
Massasje
Solarium
Spa- og velværesenter
Barberer -og skjønnhetssalong
Ansiktsbehandlinger
Barneklubb
Bar ved bassenget
Rasteplass
Frokost servert på rommet
Familierom
Beach Sun Loungers
Snack Bar/Deli
Tjenester
Turistinformasjon
Renseri
Barnepass
Bankettfasiliteter
Bankboks
Minibank
Bagasjeoppbevaring
Separat røykeområde
Selvbetjent vaskeri
24-Hour Front Desk
Concierge Services
Aktiviteter
Svømmebasseng
Hage
Golfbane (i nærheten)
Strand
Dykking
Karaoke
Fiske
Lekeplass
Barnebasseng
Utendørs svømmebasseng
Levende musikk
Pool (Infinity)
Utemøbler
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Water Park
Parkering
Parkering
Betjent parkering
Gratis parkering
Parking Onsite
Internett
Gratis wi-fi