Best Western Atlantic Hotel

Nice staff in bar area good job

Currently under refurbishment, the outside is at the moment very underwhelming. But the staff were very nice. The room was fine too, bed was comfy enough.

Very friendly, welcoming and helpful staff on reception and serving breakfast and a very comfortable bed. We had the executive room with a kind bed which was more super king in size. Room was very warm and was surprised there was no A/C, the windows open wide but with the festival happening it was noisy until 10pmish but ok for rest night. There was a smell of urine on the top floor corridor around room 362 The breakfast while service was great, the full English wasn’t too good, cold beans, hash browns, quite disappointing. We were in rush so didn’t ask for it to be re-heated. Overall an ok experience which was made by the staff and comfy bed.

The hotel room was fine clean and everything worked. Hotel undergoing refurbishment so no breakfast or evening meals available, should have been made aware of this at point of booking

This hotel is terrible. It shouldn't be able to open based of the state of the grounds and the lack of amenities. When we booked it there was no mention of any of the this. When we arrived we were shocked to find the grounds were like a dumping ground. Old suitcases, beer bottles, general rubbish scattered around the parking area. 3 spaces were full of skips, leaving very little parking for customers, as the car park has about 10 spaces. So first impressions were worrying. At check in I asked about the restaurant and bar, to be told they were shut. great. They still had breakfast but after the state of the place we declined. The receptionist told us half the hotel was shut as undergoing refurb, but we were getting a newly renovated room. Walking down the dark hallways to the room we were faced with dark and dingy scruffy old doors, dark paint and many pictures of Muhammad Ali pop art. Strange. Then we get into the room, yes new carpet and paint, with old and cruddy furniture. No air con, there was a fan in the wardrobe. Then opening the curtains we had a room with a view, a view of a building site, loads of rubbish and the car park. I stay in hotels regularly and have been in some not so desirable ones but this was the pits. This is Best Western not some scruffy motel. The shower tray was flimsy and felt like it hadn't been levelled up properly. It moved underneath. Only good thing about it was the complimentary water, and a couple of biscuits in the room. £150