Windmill Village Hotel, Golf Club & Spa, BW Signature Collection

Very good

Professional services. Staff went above and beyond to help when required

Buffet breakfast was ok

If I could leave a minus rather than a 1 star I would. Atrocious staff - reception and management. Absolutely clueless with knowing how to deliver an efficient service. They subjected me to walking into MY allocated room to find a couple having “playtime”. They falsely advertised half price meals in January 2026 and then charged full price stating it was only valid until 29/01…..! No covenants on the advertising to validate this. ASA and Trading Standards are now investigating. Pool area and changing rooms are inferior and need modernising. Electricity tripped out constantly, rude electrician and lack lustre staff not wanting to take any responsibility. I would never stay in a best western again. I have PTSD about people gaining entry into my room and now have to sleep with a chair or similar against the door to feel protected. Avoid this property at all costs.

Nice hotel and nice family Room set up. Some issues around booking as family Room wasn't available at check in so had to wait for Room Room was dirty around bath and filter area which was disappointing.