Fortuna Hotel Hanoi

This is one of the best hotels I’ve ever stayed in all of Asia! Staff is outstanding and rooms are modern and spacious. The food is also very good. Spend a few extra dollars for an executive room, the lounge you get access to is well worth the price difference.

화장실만 수리했으면 좋겠습니다.

施設の老朽化は否めない

水回りが古い。

チェックイン・チェックアウトのフロントスタッフの対応も早く良いです。 ジムの機材も充実していて満足しています。 食事も美味しくてまた宿泊したいと思うホテルです。

B1階のBOSSで久しぶりに飲みましてが値段がかなり高くなってるのが残念

古いが可もなく不可もなく。エレベーターも古くて少し怖い

The hotel is old and aircon is not cold

スタッフや軽食🍙サービス、屋上のお風呂

Hotel didn't offer an option for airport drop off.

Overall good stay & clean room.

4回目の宿泊でした、フルクラブプレミアルームに3連泊したが、部屋の広さは十分すぎるぐらい広くて良かった。また5階での食事や夕方のビール、ワインもフリーでいただけるのも良かった。残念なのは、バスルームの古い設備とぬるい湯でジャグジーも台無しでした。タオル類もボロく清潔感がない。

環境整潔,就是大聽聽得到唱歌的噪音

깨끗하고 넓어서 좋음

깨끗하고 친절함

房間很乾淨，暖色調的燈光氛圍感覺也很問馨

The check in is fast. This is the 2nd stay since 2006. The surrounding is getting more restaurants compare to last time. There is a western restaurant just beside the hotel. However I find that the food at Tiffin is better. Room is average, cleanliness can be improved. Air conditioner work well. The shower is strong enough for a good bath. Didn’t take the breakfast as there are a lot of Chinese crowd. Travel to old quarter is easy, just call a grab. Will definitely come back to stay.

Clean, good food, not fat from Hoan Kiem by grab

Air con not clean, wifi not available

객실도 깨끗하고 좋아요

This is one of the best hotels I’ve ever stayed in all of Asia! Staff is outstanding and rooms are modern and spacious. The food is also very good. Spend a few extra dollars for an executive room, the lounge you get access to is well worth the price difference.

The wall is too thin, you can hear people from the next door.

The room was clean and comfortable.

窓が少ない

깨끗하고 넓어서 좋음

Overall a full service hotel except that the room I stayed , the bath room do not have standing shower.instead , I have to stand on the bath tub to shower.

Air con not clean, wifi not available

The hotel is old and aircon is not cold

バスタブが欲しかった

1. No bottled water. Instead, the hotel provides you with a jar of water with a lid that is not sealed. So you don't know how old the water is and what kind of water it is. I have never stayed in any hotel that does it. When are asked for a bottled water, they asked you to purchase the bottled water with a price tag. 2. Window view was messy roofs of many lower buildings and they wouldn't change it for you. 3. They refused to let you cancel your stay or give you refund. I booked for 4 nights and had to stick with it. 4. Inconsiderate and low efficient front desk. I arrived at the hotel about 3a.m ish and really wanted a bed asap but the front desk could not find my booking first and then said I could not check in until 3 pm that day. I told him I had no problem paying for that morning but just wanted the process to be faster. It took him about 10 minutes to finally get a room key for me and then I had to wait for another 10 mins to get my luggage delivered. 5. Staff don't speak English well and it was hard to communicate with them. It was very frustrated to have to talk to a few staff on the same problem, because they don't speak good English. 6. When I got a pear from the breakfast, I was told I could only eat it in the cafeteria and it was not allowed to take it away. The hotel charges like $100 per night, but is too frugal to provide free 2 bottled water a day or a pear! I will never stay at Fortuna Hanoi Hotel again. Very negative experience.

Front desk attentive to request.

The staff was very kind and gentle and made me feel at ease.

친절함

깨끗하고 친절함

以前よりサービスが低下

The nicest staff and very helpful! They were nothing but amazing.

The hotel originally had issue retrieving my booking but they remain patience and assisted me in my check-in. Special thanks to Mr Gener Pangan, the hotel's OM, whom have taken the extra mile in assisting me and also listening to my requests. Not my first time staying at this hotel, and things have pretty much been unchanged since pre-COVID - clean and comfortable hotel.

チェックインが深夜のせいか分からないが 部屋までの案内もなくキャリーケースも 自分で運んだ。

설 연휴로 인하여 서비스가 전반적으로 부족 함

1. No bottled water. Instead, the hotel provides you with a jar of water with a lid that is not sealed. So you don't know how old the water is and what kind of water it is. I have never stayed in any hotel that does it. When are asked for a bottled water, they asked you to purchase the bottled water with a price tag. 2. Window view was messy roofs of many lower buildings and they wouldn't change it for you. 3. They refused to let you cancel your stay or give you refund. I booked for 4 nights and had to stick with it. 4. Inconsiderate and low efficient front desk. I arrived at the hotel about 3a.m ish and really wanted a bed asap but the front desk could not find my booking first and then said I could not check in until 3 pm that day. I told him I had no problem paying for that morning but just wanted the process to be faster. It took him about 10 minutes to finally get a room key for me and then I had to wait for another 10 mins to get my luggage delivered. 5. Staff don't speak English well and it was hard to communicate with them. It was very frustrated to have to talk to a few staff on the same problem, because they don't speak good English. 6. When I got a pear from the breakfast, I was told I could only eat it in the cafeteria and it was not allowed to take it away. The hotel charges like $100 per night, but is too frugal to provide free 2 bottled water a day or a pear! I will never stay at Fortuna Hanoi Hotel again. Very negative experience.

Morning (7:00 -9:00a.m.) street traffic control. Difficulty pick up a taxi from the hotel. If hotel can provide most traffic taxi, it can solve the problem.

Good location

Good location.

Property was ideally located and easy to access 24hrs.

地點方便

Clean, good food, not fat from Hoan Kiem by grab

場所はあまり良くないけど、クオリティは高い

ホテル近くのバインミーのお店が美味しい

近くにコンビニがない。ホテル前道路が反対車線からUターンしなければならないがとても走りにくく時間がかかる。

街中ですが静で良かったです。

This is one of the best hotels I’ve ever stayed in all of Asia! Staff is outstanding and rooms are modern and spacious. The food is also very good. Spend a few extra dollars for an executive room, the lounge you get access to is well worth the price difference.

有名なホテルだけあって全てにおいて満足しました。スタッフの対応も良い。朝食も満足しました。次回も利用したいです。

清潔感のある良いホテルです。朝食も美味しく、種類も豊富です。部屋に髭剃りが無かったのでフロントまで貰いに行きましたが、ホテル内では英語かベトナム語を話せないと苦労します。

The check in is fast. This is the 2nd stay since 2006. The surrounding is getting more restaurants compare to last time. There is a western restaurant just beside the hotel. However I find that the food at Tiffin is better. Room is average, cleanliness can be improved. Air conditioner work well. The shower is strong enough for a good bath. Didn’t take the breakfast as there are a lot of Chinese crowd. Travel to old quarter is easy, just call a grab. Will definitely come back to stay.

Location good for me. Breakfast spread can be better

チェックイン・チェックアウトのフロントスタッフの対応も早く良いです。 ジムの機材も充実していて満足しています。 食事も美味しくてまた宿泊したいと思うホテルです。

B1階のBOSSで久しぶりに飲みましてが値段がかなり高くなってるのが残念

朝食はあまり良くなかった

good to stay. but, I don’t recommend their breakfast service.

1. No bottled water. Instead, the hotel provides you with a jar of water with a lid that is not sealed. So you don't know how old the water is and what kind of water it is. I have never stayed in any hotel that does it. When are asked for a bottled water, they asked you to purchase the bottled water with a price tag. 2. Window view was messy roofs of many lower buildings and they wouldn't change it for you. 3. They refused to let you cancel your stay or give you refund. I booked for 4 nights and had to stick with it. 4. Inconsiderate and low efficient front desk. I arrived at the hotel about 3a.m ish and really wanted a bed asap but the front desk could not find my booking first and then said I could not check in until 3 pm that day. I told him I had no problem paying for that morning but just wanted the process to be faster. It took him about 10 minutes to finally get a room key for me and then I had to wait for another 10 mins to get my luggage delivered. 5. Staff don't speak English well and it was hard to communicate with them. It was very frustrated to have to talk to a few staff on the same problem, because they don't speak good English. 6. When I got a pear from the breakfast, I was told I could only eat it in the cafeteria and it was not allowed to take it away. The hotel charges like $100 per night, but is too frugal to provide free 2 bottled water a day or a pear! I will never stay at Fortuna Hanoi Hotel again. Very negative experience.