Charterhouse Causeway Bay

We booked a room for 4, it has an outside door, which required a room key to open, then 2 separate doors within. It felt like they were 2 separate rooms which was nice because of the generous size. However, they put us on the 1st floor and the gym was on the 3rd, kind of weird. We heard the water pipe running all night and there was a bright 'Exit' sign above the 1st door which we could not turn off, the rooms were not dark even though all the lights were turned off, very annoying. Oh, there was no check-in counter, they had a table against one of the walls with a laptop to check customers in. Overall it was not too bad other than running water noise throughout the night (the ceiling was open and pipes were exposed) and a very bright 'Exit' sign in the room.

La chambre familiale est vraiment petite, sale et vieillotte, pas de place pour ouvrir les valises, état de la douche vraiment vétuste. Nous avons préféré changer de chambre et payer un extra pour une suite au premier étage qui n’avait rien à voir, rénovée sûrement récemment.

Régulier à cet hôtel, après plus de 3 ans sans aller sur HK, l’un des concierge se rappelle de moi en me lançant un “long Time no see”… et c’est ce type de remarques qui me faisait réserver à cet hôtel. Bravo aux employés de cet hôtel qui vous donnent envie de revenir en se rappelant de vous. Le check in se fait à l étage, c est pas forcément idéal… surtout après un long voyage et avec des bagages… l hôtel est vieillissant mais reste confortable, il est encore dans son jus, et qqes rénovations ont été faits dans le lobby. Le sports bar en bas est devenu un restaurant et aussi le lieu des petits déjeuners… les chambres sont leur jus, mais restes de bonne taille pour le centre de Hk, et accès raisonnablement confortable (un peu éloigné du métro au quotidien mais beaucoup de chose a moins de 10min à pied)

Older property that definitely needs better cleaning staff. I could tell the floor was not vacuumed because we found hair from prior tenants and nail clippings. Brown material on the bathroom floor I am hoping wasn’t feces. Mold in all of the shower grout lines. Positives close to MTR, although anywhere in HK is close to a MTR, and low price. Also the gym is ok.

Location is good, they have remodeled the lobby to be more useful and setup front desk for check in/out on 2nd floor. However, WiFi is so outdated that practically non-useful. I booked a business room, but can't use my laptop nor smartphone because WiFi is soooo slooow!!! They should ask hotel staff to use guest room WiFi to experience the reality!!!

香港空港から香港島に行く時に必ず通る香港駅からタクシーで10分ほどで、非常に便利がよかったです。 室内のデザインも良く、木目が多めで落ち着いた空間でした。 ホテル内のジムも良い意味で人があまり使う雰囲気がないので気軽に使えました。器具は簡素ですが、最低限…はありました笑

overall is okay. The hotel is dates.

Comfortable hotel close to many restaurants and walking distance to MTR. Has amazing mattress, but other facilities are worn out. Despite being in Wan Chai, the hotel is quiet. Baby cot is quiet small, only suitable for baby or toddler under 2.

Hotel is a bit old, located on a slope. I need to up hill climb if not by car. If you look for a Hong Kong Island mid rated hotel, this is a good choice. Metro, restaurants, 7-11s, fruit stands are all in a walking distant.

The day after arriving the 3 guest lifts where out of order. After walking down 17 floors to the entrance which was closed due to water pouring from the ceiling. A hotwater system burst in the gym on the 3rd floor, flooding the floors below and causing damageto the 3 elevators. this left one small service elevator for all guests and staff. To make matters worse Reception is on the 2nd floor 6 people & luggage elevator is full. used by the staff servicing the rooms it stops every floor. in the morning' with Guest usage day or evening it was slow between ground floor visits 15min wait common. Informed after asking staff about time for repair they said 2-3 weeks and its Otis Lift Company. The unsafe aspect is due to wifi It appeared each floor /.room had its\\s onwn router with seperate SSID for each room 18F rm 1809 SSID: CC1809 I had dropout issues unbable to login, very slow connection. I went to the staff on 2nd floor and asked to have technical staff check i was told by the reception staff there is only one WiFi SSID CC_router The cc_room no WiFi is a straight forward cyber attack I checked inthe room again, nothing about WiFi how to connect or the fake ones, Not having any wifi instructiors- or a notice wanring the possiblethreat

Pictures dont match reality. Rooms very old, wall papers tearing apart, extremely old rugged flooring, even if they do clean i can still see pile of dusts and hairs, aweful for the price i paid.

洗手間冲涼水龍頭水很弱，清潔不乾淨！

There were some issues with the room when I arrived (it hadn’t been cleaned since the previous guest) and the key with the new room, which I appreciate is not really a big deal but overall it just seemed that the rooms were not clean. The cleaners also, on different days, hoovered the hallway early morning and asked to clean my room at 8.30am - which is odd considering there were hairs and dirt everywhere. Although the location is good and easy to get everywhere, the lack of cleanliness was an issue

Older property that definitely needs better cleaning staff. I could tell the floor was not vacuumed because we found hair from prior tenants and nail clippings. Brown material on the bathroom floor I am hoping wasn’t feces. Mold in all of the shower grout lines. Positives close to MTR, although anywhere in HK is close to a MTR, and low price. Also the gym is ok.

Room is very old and dirty.

The carpet is very dirty

La chambre est vieillotte. La moquette salle.La salle de bain moisie. La cunette des wc marron. 1 seule serviette. Le tres mini frigo ne fonctionne pas. Le premier soir panne totale d'électricité apres un court circuit électrique Et le wifi est tres faible voir inexistant. La femme de ménage etait la seule personne souriante de l'hôtel.

房間太老.廁所老舊.廁所內金屬生鏽腐蝕. 房間內小蟑螂很多

Room is small which didn’t match with the site pictures, carpet was dirty, no proper cleaning or organizing everyday. There was a used toothbrush left in the bathroom on the first day when we arrived.

Hotel room ceilling is mouldy making it unfit for dwelling. No toilet amenities only soap and tissue paper. Toilet is dirty with mildew at bath tub areas. No daily replenishment of water. Room fixtures and furnitures are broken, dusty unusable. Room floor carpet is soiled and dusty. No front desk reception at lobby only a make shift table for check in at level 2. TV is the ONLY thing that works. Worst hotel stay experience ever.

The refrigerator is not cold. Aircon can't adjust. Not cool enough

Fairly ok hotel based on the price. Quite outdated. Extremely bad wifi in the room though

The location is very convenient. The area is lively and safe. It's super close to tram station and walking distance to Time Square and MTR stations. There are may food options nearly from street food to nice restaurants. Staff was courtesy and the check-in, check-out processes are very fast and smooth. You can leave your luggage there after check-out until you're ready for your flight. My room was much older than what's shown in the picture on the booking site. Shower water was a bit slow and not very warm.

Do not recommend this hotel if you're not staying on their "Signature" level (second floor) and highly advise you Google why only the second floor has been renovated. Stayed on the 9th floor for 3 nights, and the room was right in front of the elevators. Their walls and doors are very thin, so you can hear people talking and coming in and out of the lifts. Had random people try to enter my room twice, and there wasn't any deadbolts or secondary locks. Room was very old and dim, with peeling wallpaper and dusty headboards.

Die Zimmer sind etwas hellhörig, leere Minibar, zweites Handtuch auf Nachfrage, Wasserkocher und Fön vorhanden allerdings kein Kaffee oder Tee wahrscheinlich nur auf Nachfrage, nur zum Schlafen, mehr als ausreichend

Location is good, they have remodeled the lobby to be more useful and setup front desk for check in/out on 2nd floor. However, WiFi is so outdated that practically non-useful. I booked a business room, but can't use my laptop nor smartphone because WiFi is soooo slooow!!! They should ask hotel staff to use guest room WiFi to experience the reality!!!

A good property at a good price but a few things that don’t take a lot to fix came up short: It was quite cool at night and on requesting an extra blanket they appear to have none… in an established HK hotel? The aircon didn’t heat and was loud. The room was near to the elevators and a constant humming could be heard. Otherwise the property was fine.

房間嚴重不隔音

初香港で2泊しました。 MTR湾仔駅と銅鑼湾駅のちょうど中間にあり、どちらからも徒歩10分前後です。 ホテル目の前にバス停があるため帰国時は香港駅最寄りまでバスを利用しました。 トラムもすぐ近くから乗れます。 建物や設備は年季を感じますが綺麗にメンテナンスされており特に不具合もなし。 ただ部屋のポータブル冷蔵庫は容量が小さい上ほとんど冷えません。 バスタオルと使い捨てのボディタオルがあり、他のアメニティはホテル内自販機で販売されているとの案内が書いてありました(未確認) フロントスタッフはとても丁寧でチェックイン／アウト共にスムーズでした。 快適な滞在をありがとうございました。

方便, 房間寬敞,隔音較差

Hotel location is the reason I chose this Hotel. Centrally located in Wanchai road, if you walk out the htl , to your right, you can easily walk to causeway bay and Happy Valley. Tram station can easily take you there if you prefer local transport. To your left from htl, you can go to other part of wanchai or admiralty .you can easily find subway. and you can find subway. Hotel itself is rundown. When I booked the htl, I thought I have a same room that I booked. Not at all. Chkin is on 2nd floor. Staff have no customer service training. One girl particularly (forgot to get her name the one sitting in front of monitor.) she is cold,no facial expression and ruth sometimes. Housekeeping and bellhops are very helpful. I will recommend for location and within my budget only, otherwise, just keep looking elsewhere. Happy hotel hunting!

Absolutely fabulous. So wonderful. I loved everything about staying here. Treated like royalty. Will definitely return

1 Clean and nice 2 Good services

Régulier à cet hôtel, après plus de 3 ans sans aller sur HK, l’un des concierge se rappelle de moi en me lançant un “long Time no see”… et c’est ce type de remarques qui me faisait réserver à cet hôtel. Bravo aux employés de cet hôtel qui vous donnent envie de revenir en se rappelant de vous. Le check in se fait à l étage, c est pas forcément idéal… surtout après un long voyage et avec des bagages… l hôtel est vieillissant mais reste confortable, il est encore dans son jus, et qqes rénovations ont été faits dans le lobby. Le sports bar en bas est devenu un restaurant et aussi le lieu des petits déjeuners… les chambres sont leur jus, mais restes de bonne taille pour le centre de Hk, et accès raisonnablement confortable (un peu éloigné du métro au quotidien mais beaucoup de chose a moins de 10min à pied)

Hotel staff were polite and helpful. The building is old.

Very efficient, great location, stress free. Would definitely stay here again.

Staff in front desk are really help and nice.

初香港で2泊しました。 MTR湾仔駅と銅鑼湾駅のちょうど中間にあり、どちらからも徒歩10分前後です。 ホテル目の前にバス停があるため帰国時は香港駅最寄りまでバスを利用しました。 トラムもすぐ近くから乗れます。 建物や設備は年季を感じますが綺麗にメンテナンスされており特に不具合もなし。 ただ部屋のポータブル冷蔵庫は容量が小さい上ほとんど冷えません。 バスタオルと使い捨てのボディタオルがあり、他のアメニティはホテル内自販機で販売されているとの案内が書いてありました(未確認) フロントスタッフはとても丁寧でチェックイン／アウト共にスムーズでした。 快適な滞在をありがとうございました。

Great location but staff need to be more welcoming and friendly

Very convenient and friendly staff!

The location is a bit of a walk from the MTR, but just one block away from the Tram. The area around is very nice, there's always food.

Hotel location is the reason I chose this Hotel. Centrally located in Wanchai road, if you walk out the htl , to your right, you can easily walk to causeway bay and Happy Valley. Tram station can easily take you there if you prefer local transport. To your left from htl, you can go to other part of wanchai or admiralty .you can easily find subway. and you can find subway. Hotel itself is rundown. When I booked the htl, I thought I have a same room that I booked. Not at all. Chkin is on 2nd floor. Staff have no customer service training. One girl particularly (forgot to get her name the one sitting in front of monitor.) she is cold,no facial expression and ruth sometimes. Housekeeping and bellhops are very helpful. I will recommend for location and within my budget only, otherwise, just keep looking elsewhere. Happy hotel hunting!

バス停が目の前にあり便利でした。 また周辺に多数の店があり困りません。

Price performance is great. Booked without expectation due to low price. It is at a very convenient location.

Clean, quiet and convenient. great for business travel.

While the hotel is generally dated, very good size room (relative for Hong Kong) and comfortable queen size bed and clean for us. We had a good rate due to early booking. The location is great between the Waichai and Causeway bay MTR. Many dining options nearby from local eateries to great coffee plan and south asian fast food. Lots of other transport options such as tram, buses. The staff is very friendly especially those cleaning our floor. We appreciate the small fridge available for our 2-week stay. However, WIFI access has not been stable as there had been period of time where we were unable to get access to WIFI provided by hotel (likely due to high volume of users trying to access) and should be improve.

地下鉄からは少し歩きますがバスやトラムからは近いです。近くには飲食店、コンビニ、スーパーもあり便利です。 お水があると良いので、ウォーターサーバーでもあると嬉しいです。

Zentral gelegen, ideal auch für Solo traveller

初香港で2泊しました。 MTR湾仔駅と銅鑼湾駅のちょうど中間にあり、どちらからも徒歩10分前後です。 ホテル目の前にバス停があるため帰国時は香港駅最寄りまでバスを利用しました。 トラムもすぐ近くから乗れます。 建物や設備は年季を感じますが綺麗にメンテナンスされており特に不具合もなし。 ただ部屋のポータブル冷蔵庫は容量が小さい上ほとんど冷えません。 バスタオルと使い捨てのボディタオルがあり、他のアメニティはホテル内自販機で販売されているとの案内が書いてありました(未確認) フロントスタッフはとても丁寧でチェックイン／アウト共にスムーズでした。 快適な滞在をありがとうございました。

Good location in Causeway Bay. Fast check in, good WIFI. Room as per HK-stile small. But all needs available

If you plan to take the Airport bus, you need at least 10 to 20 min walk depending on the amount of luggage you have. No matter if you take the airport bus to the hotel or back, there are some ways to take. I didn't see any options on Expedia to book a shuttle bus to and from the airport though. We had a booking for a family room on the 12th, our plane arrived 23:50 so when arrived it was almost 2 am on the 13th. We had a booking for the bunk bed for the 13th to 16th. I ask if can upgrade free of charge, they gave me the upgrade. We didn't have to check out and check back in. I give them give stars for this. I didn't eat in the hotel but they do have a buffet though. If they offer a free buffet for one day, it would of been great. This is my second time staying in Charterhouse. The last night I didn't put the sign outside to clean the room unfortunately some body flip the sign to say don't disturb. Did leave a note since we are in travel mode so didn't come back early. This is why gave them 4 stars. If staying at bunk bed room, make sure when taking shower your back should not be facing the door or the water will leak out. It seems they didn't seal it tightly. Overall experience was good. Don't take the airport MTR as you will be changing lines. Take the airport bus is the best way to go.

酒店雖然舊但大致整潔 酒店位於市中心交通都方便 如商務住一星期都可以的 找食店附近有很多 但佢酒店本身有餐廳都好認真 地道香港菜 他們都做到！ 房間服務都很快有禮貌

hotel is in good location and convenient to assess to other transports, their basement restaurant provide good food too.

Régulier à cet hôtel, après plus de 3 ans sans aller sur HK, l’un des concierge se rappelle de moi en me lançant un “long Time no see”… et c’est ce type de remarques qui me faisait réserver à cet hôtel. Bravo aux employés de cet hôtel qui vous donnent envie de revenir en se rappelant de vous. Le check in se fait à l étage, c est pas forcément idéal… surtout après un long voyage et avec des bagages… l hôtel est vieillissant mais reste confortable, il est encore dans son jus, et qqes rénovations ont été faits dans le lobby. Le sports bar en bas est devenu un restaurant et aussi le lieu des petits déjeuners… les chambres sont leur jus, mais restes de bonne taille pour le centre de Hk, et accès raisonnablement confortable (un peu éloigné du métro au quotidien mais beaucoup de chose a moins de 10min à pied)

Classic hotel, comfortable room, bed and bedding, desk and lighting excellent. Good breakfast downstairs. Terrific concierge helped me locate COVID testing site and printed out results for me. Morning check out made easy with help obtaining taxi to airport. Major drawback is very slow wifi made it difficult to open and load up files.

Room is dated, upgrade to family room from single room. Seem it add an extra bed to double bed room. So there is not much space left. Staff are kind and friendly. I've paid for buffet breakfast at $88. Enough choices are offered. However, it reflects what I actually paid

朝ご飯は広々として空いていて良かった。周辺のレストランの価格帯と比較して、朝ご飯はホテルで食べた方がお得だと思う。設備は古いけどよく手入れされており、立地が良い割に安い。