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Hotel Astoria

422 $US

/nuit

Moyenne pour septembre

Hotel Astoria - Image 1

Hotel Astoria - Image 2

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Prix pour Hotel Astoria

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422 $US

/nuit

Moyenne pour septembre

Prix moyens mensuels

À Hotel Astoria, les prix par nuit s'élèvent en moyenne à 222 $US pendant le mois le moins cher (janvier) et à 433 $US pendant le mois le plus cher (juin), sur la base des 12 derniers mois.

Prix moyen par nuit à Hotel Astoria selon le mois, sur les 12 derniers mois (USD)
Mois	Prix moyen
janvier	222 $US
février	222 $US
mars	228 $US
avril	281 $US
mai	379 $US
juin	433 $US
juillet	408 $US
août	370 $US
septembre	422 $US
octobre	333 $US
novembre	236 $US
décembre	245 $US

Le plus cher : juin (env. 433 $US)

Le moins cher : janvier (env. 222 $US)

À propos de cet établissement

Luxury hotel in Lucerne with a health club, multiple dining options, and a vibrant nightlife scene.

Parking
Restaurant
Chambres non-fumeurs
Nettoyage à sec
Ménage
Salle de banquet

Emplacement

Pilatusstrasse 29, Lucerne, Suisse

Plus d'informations sur l'emplacement

Options de chambre

1

Single Room

Détails de la chambre

1 Lit Simple

161 ft²

Vue sur la cour

Climatisation

Chauffage

Coffre-fort

2

Standard Triple Room

Détails de la chambre

1 Très Grand Lit Double

et

1 Canapé-Lit

Couchages 3

269 ft²

Vue sur la cour

Climatisation

Chauffage

Coffre-fort

2

Deluxe Double Room

Détails de la chambre

1 Très Grand Lit Double

Couchages 2

280 ft²

Climatisation

Chauffage

Coffre-fort

2

Superior Triple Room

Détails de la chambre

2 Lits Simples

et

1 Canapé-Lit

Couchages 3

301 ft²

Climatisation

Chauffage

Coffre-fort

7

Deluxe Corner Twin Room Herzog & De Meuron

Détails de la chambre

2 Lits Simples

Couchages 2

301 ft²

Climatisation

Chauffage

Coffre-fort

2

Standard King Room

Détails de la chambre

1 Grand Lit Double

Couchages 2

248 ft²

Vue sur la cour

Climatisation

Chauffage

Coffre-fort

3

Deluxe Twin Room Herzog & De Meuron

Détails de la chambre

2 Lits Simples

Couchages 2

301 ft²

Climatisation

Chauffage

Coffre-fort

2

Standard Double Room

Détails de la chambre

2 Lits Simples

Couchages 2

248 ft²

Vue sur la cour

Climatisation

Chauffage

Coffre-fort

2

Superior Twin Room

Détails de la chambre

2 Lits Simples

Couchages 2

269 ft²

Climatisation

Chauffage

Coffre-fort

Avis des voyageurs sur Hotel Astoria

7.9

Bien

Basé sur 922 avis vérifiés

Qui séjourne ici ?

Affaires

28%

Couples

37%

Familles

16%

Groupes

13%

Solo

3%

Ce qu'en disent des voyageurs

Résumé généré par l'IA basé sur les avis récents des voyageurs

L'hôtel Astoria reçoit régulièrement des éloges pour son emplacement central et pratique, à proximité de la gare et de la vieille ville, ses chambres généralement propres et son personnel souvent aimable et serviable. Nombre d'invités apprécient le bar animé sur le toit et les restaurants sur place.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Ce qu'en disent des voyageurs

L'hôtel Astoria reçoit régulièrement des éloges pour son emplacement central et pratique, à proximité de la gare et de la vieille ville, ses chambres généralement propres et son personnel souvent aimable et serviable. Nombre d'invités apprécient le bar animé sur le toit et les restaurants sur place.

Cependant, des plaintes récurrentes concernent le bruit tard le soir (en particulier provenant du club sur le toit), les murs fins, les chambres et salles de bain petites ou basiques, les lits durs et les problèmes occasionnels de contrôle de la température. Les commentaires sur le petit-déjeuner varient de très bons à limités ou médiocres, et bien que les lieux de restauration soient populaires, certains les trouvent trop chers ; la salle de sport est fréquemment jugée insuffisante et le parking limité, étroit ou coûteux. Attendez-vous à un point de départ pratique avec une vie nocturne animée à proximité, mais les personnes ayant le sommeil léger devraient s'y préparer.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Le bar sur le toit et les restaurants sur place sont un point fort pour beaucoup, mais le club peut être très bruyant tard dans la nuit. Plusieurs critiques mentionnent une salle de sport décevante et des ascenseurs petits, et le parking est limité, étroit ou coûteux.

Avis de voyageur à ce sujet

8

mohd

25 sept. 2025

·

A séjourné 3 nuits

Clean room and the staff , parking very expensive

Clean room and the staff , parking very expensive

8

Phil

15 sept. 2024

·

A séjourné 4 nuits

Close to all the visitor attractions. Helpful staff members.Parking limited to about 10 cars and its expensive at £50 per might.

Close to all the visitor attractions. Helpful staff members.Parking limited to about 10 cars and its expensive at £50 per might.

6

wilf

29 août 2025

·

A séjourné 2 nuits

Its a nice hotel in a convenient location but its amenities are poor (fitness room is not usable), the breakfast is average, the rooms dated, and the staff, while professional, were a little too serious/dry. For the money I'd say its a pass next time

Its a nice hotel in a convenient location but its amenities are poor (fitness room is not usable), the breakfast is average, the rooms dated, and the staff, while professional, were a little too serious/dry. For the money I'd say its a pass next time

10

Lana

16 nov. 2025

·

A séjourné 4 nuits

Our stay at this hotel was absolutely incredible! The location is truly unbeatable—right in the heart of Lucerne, making it easy to explore the city on foot. The staff was unbelievably sweet and went above and beyond to make sure we had everything we needed, even helping us coordinate public transportation. The cleanliness was exceptional, and the breakfast far exceeded our expectations with a variety of delicious options. One of the highlights was the stunning rooftop bar—breathtaking views and the perfect place to unwind. A special shoutout to Tommy! He was extremely knowledgeable, friendly, and genuinely cared about creating a great experience for us. He went above and beyond in every way. We would definitely stay here again. Highly recommended! 🌟🇨🇭✨

Our stay at this hotel was absolutely incredible! The location is truly unbeatable—right in the heart of Lucerne, making it easy to explore the city on foot. The staff was unbelievably sweet and went above and beyond to make sure we had everything we needed, even helping us coordinate public transportation. The cleanliness was exceptional, and the breakfast far exceeded our expectations with a variety of delicious options. One of the highlights was the stunning rooftop bar—breathtaking views and the perfect place to unwind. A special shoutout to Tommy! He was extremely knowledgeable, friendly, and genuinely cared about creating a great experience for us. He went above and beyond in every way. We would definitely stay here again. Highly recommended! 🌟🇨🇭✨

10

Anna

18 juin 2025

·

A séjourné 2 nuits

5 min away from the old town; clean and a relatively spacious room, great view from the roof top bar. The shower might be difficult to get in or get out of. Small elevators, but I think that is typical in Swiss hotels. Overall, we enjoyed our stay at this hotel.

5 min away from the old town; clean and a relatively spacious room, great view from the roof top bar. The shower might be difficult to get in or get out of. Small elevators, but I think that is typical in Swiss hotels. Overall, we enjoyed our stay at this hotel.

6

John Pierre

20 févr. 2025

·

A séjourné 6 nuits

Starter med det positive. Personalet og rengøringen var helt i top. VI kom søndag formiddag og receptionisten, som fortalte os at hun var ny, var meget imødekommende og serviceminded. Stor ros til hende. Resten af personalet var også meget servicemindet, stor ros til dem alle. Morgenmad var rigtig god. Maden smagte utrolig godt og kunne få bacon og æg, som var helt i top. Har prøvet morgen mad mange gange, grundet rejser med arbejde, så har lidt erfaring her. Værelset var ikke så stort. Vi valge et "normalt" værelse, så tænker dette måske er standard. Sengen var ikke så god, kan dog være at vi er vant til en rigtig god kvalitetsseng hjemmefra. Vinduerne ud til gaden var ikke så gode. Vi kunne høre støj fra gaden og der kom kold luft ind gennem vinduerne. Heldigvis er Lucerne ikke så støjende om aftenen, så vi kunne sove, trods trafikken. Hotellet har Penthouse hvor der bliver festet. Desværre kan det høres tydligt. Vi havde værelse på 2. etage og kunne sidste aften, fredag, ikke sove. Så vi var trætte da vi tjekkede ud og skulle rejse hjem igen.Umuligt at sove på toget, så kunne have været rart med nattesøvn. Nogle aftener var der meget uro på gangene fra andre gæster og dette kunne tydligt høres. Meget skuffet over deres "Gym". Var en af grundende til at hotellet blev valgt. To små rum med lidt maskiner i, så dette blev ikke brugt. Alt i alt en ok oplevelse. Havde nok forventet mere til prisen. Det der trækker op i andmeldelsen er personalets Service og Rengøring.

Starter med det positive. Personalet og rengøringen var helt i top. VI kom søndag formiddag og receptionisten, som fortalte os at hun var ny, var meget imødekommende og serviceminded. Stor ros til hende. Resten af personalet var også meget servicemindet, stor ros til dem alle. Morgenmad var rigtig god. Maden smagte utrolig godt og kunne få bacon og æg, som var helt i top. Har prøvet morgen mad mange gange, grundet rejser med arbejde, så har lidt erfaring her. Værelset var ikke så stort. Vi valge et "normalt" værelse, så tænker dette måske er standard. Sengen var ikke så god, kan dog være at vi er vant til en rigtig god kvalitetsseng hjemmefra. Vinduerne ud til gaden var ikke så gode. Vi kunne høre støj fra gaden og der kom kold luft ind gennem vinduerne. Heldigvis er Lucerne ikke så støjende om aftenen, så vi kunne sove, trods trafikken. Hotellet har Penthouse hvor der bliver festet. Desværre kan det høres tydligt. Vi havde værelse på 2. etage og kunne sidste aften, fredag, ikke sove. Så vi var trætte da vi tjekkede ud og skulle rejse hjem igen.Umuligt at sove på toget, så kunne have været rart med nattesøvn. Nogle aftener var der meget uro på gangene fra andre gæster og dette kunne tydligt høres. Meget skuffet over deres "Gym". Var en af grundende til at hotellet blev valgt. To små rum med lidt maskiner i, så dette blev ikke brugt. Alt i alt en ok oplevelse. Havde nok forventet mere til prisen. Det der trækker op i andmeldelsen er personalets Service og Rengøring.

8

Tatsiana

8 juil. 2025

·

A séjourné 2 nuits

Great location, walkable from train station, and to dream coffee places and dining. Big rooms. Rooftop bar is great!

Great location, walkable from train station, and to dream coffee places and dining. Big rooms. Rooftop bar is great!

10

winston

27 mai 2024

·

A séjourné 2 nuits

AC was important for me and theirs worked, great breakfast buffet that had scrambled eggs, bacon, sausage links, potato pancakes. Also had smoked salmon which was delicious and included fruit (pineapple, watermelon, grapes, cut into small pieces.. as well as banana, apple and plum). Had great Italian restaurant (called cucina, had fantastic moscato, veal with rissotto was great as well... i heard prosciutto pizza and lamb chops were a hit as well..... they had a rooftop bar/lounge ALSO!

AC was important for me and theirs worked, great breakfast buffet that had scrambled eggs, bacon, sausage links, potato pancakes. Also had smoked salmon which was delicious and included fruit (pineapple, watermelon, grapes, cut into small pieces.. as well as banana, apple and plum). Had great Italian restaurant (called cucina, had fantastic moscato, veal with rissotto was great as well... i heard prosciutto pizza and lamb chops were a hit as well..... they had a rooftop bar/lounge ALSO!

2

Fahad

7 août 2025

·

A séjourné 3 nuits

I would never stay here ever again. There is a rooftop bar on the seventh floor of the property, which is actually a full blown night club. They had me on the 6th floor and i could hear everything going on in the club until 4 am on Friday and Saturday night. I got 0 sleep and it completely ruined what plans I had for Saturday and Sunday morning, because of going out early i had to now catch up on sleep. I spoke to the front desk about it and the response was "I'm sorry, they are allowed to do it". Clearly whoever owns the property does not care, because people have been complaining about this issue for a long time. Avoid this hotel like the plague for weekend trips. The parking garage is also tight and can be difficult to maneuver. And the bathroom has a 3-in-one (hair, face, body) wash. Not sure how this hotel has 4 stars. I've stayed at 3 stars that were far more comfortable and at least i could get a good, quiet night of sleep.

I would never stay here ever again. There is a rooftop bar on the seventh floor of the property, which is actually a full blown night club. They had me on the 6th floor and i could hear everything going on in the club until 4 am on Friday and Saturday night. I got 0 sleep and it completely ruined what plans I had for Saturday and Sunday morning, because of going out early i had to now catch up on sleep. I spoke to the front desk about it and the response was "I'm sorry, they are allowed to do it". Clearly whoever owns the property does not care, because people have been complaining about this issue for a long time. Avoid this hotel like the plague for weekend trips. The parking garage is also tight and can be difficult to maneuver. And the bathroom has a 3-in-one (hair, face, body) wash. Not sure how this hotel has 4 stars. I've stayed at 3 stars that were far more comfortable and at least i could get a good, quiet night of sleep.

8

Eleni

22 avr. 2025

·

A séjourné 2 nuits

Great rooftop, amazing food & drinks!! Very walkable to old town and the translation. Great value!!

Great rooftop, amazing food & drinks!! Very walkable to old town and the translation. Great value!!

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

De nombreux clients signalent des chambres propres et des espaces bien entretenus, mais plusieurs notent des problèmes tels que du linge taché, de la vaisselle ou des réfrigérateurs sales et, dans certains cas, de la moisissure dans la salle de bain.

Avis de voyageur à ce sujet

2

Raymond

2 août 2024

·

A séjourné 2 nuits

Hotel breakfast food is terrible. No fresh at all. One of orange we are is rotten and hotel manager won,t accept complain and said it is customer responsibility. Food is limited & space is so small. Hotel room isn,t clean and bath towels are dirty. Hotel counter service is rude.

Hotel breakfast food is terrible. No fresh at all. One of orange we are is rotten and hotel manager won,t accept complain and said it is customer responsibility. Food is limited & space is so small. Hotel room isn,t clean and bath towels are dirty. Hotel counter service is rude.

10

John

26 sept. 2025

·

A séjourné 2 nuits

Verry clean, great breakfast choices great location

Verry clean, great breakfast choices great location

8

Michelle

20 févr. 2026

·

A séjourné 3 nuits

Clean room, great location close to train station.

Clean room, great location close to train station.

8

Amber-Rae

5 juil. 2025

·

A séjourné 3 nuits

The hotel itself was fine; there were a couple of things in the room that weren’t great (a stained rug surrounding the bed, and a stained bedsheet). The shower was excellent, as was the breakfast and the staff. The location was also great - it allowed us to walk around the city as much as we wanted and was very convenient for the train station / dock as well. For the price I was expecting something a bit nicer, but it was fine.

The hotel itself was fine; there were a couple of things in the room that weren’t great (a stained rug surrounding the bed, and a stained bedsheet). The shower was excellent, as was the breakfast and the staff. The location was also great - it allowed us to walk around the city as much as we wanted and was very convenient for the train station / dock as well. For the price I was expecting something a bit nicer, but it was fine.

10

Aura L

24 déc. 2025

·

A séjourné 2 nuits

Limpieza

Limpieza

8

frank

5 oct. 2025

·

A séjourné 3 nuits

Nice clean property close to everything. Would definitely stay there again.

Nice clean property close to everything. Would definitely stay there again.

2

Michal

26 janv. 2026

·

A séjourné 13 nuits

ventilation not working, humid rooms, black mold in the bathroom

ventilation not working, humid rooms, black mold in the bathroom

10

Barry

9 juil. 2025

·

A séjourné 4 nuits

An excellent location with friendly staff and a very clean and welcoming atmosphere. Thank you

An excellent location with friendly staff and a very clean and welcoming atmosphere. Thank you

6

MANPREET

24 oct. 2025

·

A séjourné 3 nuits

Stayed here for 2 nights! There was old food in the fridge, cups were dirty and bed sheets were dirty. Staff was extremely nice and replaced items but

Stayed here for 2 nights! There was old food in the fridge, cups were dirty and bed sheets were dirty. Staff was extremely nice and replaced items but

10

Vandna

8 sept. 2025

·

A séjourné 1 nuit

Very clean and comfortable place to stay! Staff very helpful and professional! The breakfast was excellent! Very convenient location to see the town!

Very clean and comfortable place to stay! Staff very helpful and professional! The breakfast was excellent! Very convenient location to see the town!

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

La taille et le style des chambres varient considérablement : certaines sont spacieuses et modernes, tandis que beaucoup trouvent les chambres et les salles de bain petites, avec des douches exiguës ou un manque d'intimité. Le bruit provenant du club sur le toit, de la rue et du déplacement des chaises, ainsi que les lits durs et les problèmes occasionnels de climatisation ou de température, affectent le sommeil.

Avis de voyageur à ce sujet

6

Brian

17 juin 2024

·

A séjourné 5 nuits

Maybe my expectations were off, but for the very expensive price I paid, the room was small, the amenities were minimal (all-in-one hand-soap, conditioner, shampoo, body wash??), and the noise level on the weekend from the street was loud. (big football matches probably contributed) We also struggled to get our A/C to cool the room at all. Another pet-peeve of mine is only having power/outlet on one of the nightstands next to the bed. Breakfast was good, but having the exact same options all week was a bit of a let down. However, the staff was great, the location was very convenient, and hey, it's Switzerland.

Maybe my expectations were off, but for the very expensive price I paid, the room was small, the amenities were minimal (all-in-one hand-soap, conditioner, shampoo, body wash??), and the noise level on the weekend from the street was loud. (big football matches probably contributed) We also struggled to get our A/C to cool the room at all. Another pet-peeve of mine is only having power/outlet on one of the nightstands next to the bed. Breakfast was good, but having the exact same options all week was a bit of a let down. However, the staff was great, the location was very convenient, and hey, it's Switzerland.

10

Abraham

12 juil. 2025

·

A séjourné 2 nuits

Upscale looking hotel with a/c. Showers are very small like cruise ship

Upscale looking hotel with a/c. Showers are very small like cruise ship

6

Ricardo

7 nov. 2025

·

A séjourné 1 nuit

Restroom was too small. No door for privacy either.

Restroom was too small. No door for privacy either.

6

Reza

14 sept. 2025

·

A séjourné 3 nuits

We recently stayed at the Astoria Lucerne for three nights and found it to be a very busy hotel. While the location is excellent—clean and conveniently close to the station—there were some drawbacks that affected our comfort. Our room faced a bar that was particularly noisy on weekends, making it hard for us to sleep until the early morning. The walls are also quite thin, so we could hear movement from the room above us. On the positive side, the hotel was clean and the breakfast was decent, though nothing exceptional. Overall, the hotel is convenient if you need to be near the station and don’t mind a lively atmosphere, but light sleepers might want to consider other options.

We recently stayed at the Astoria Lucerne for three nights and found it to be a very busy hotel. While the location is excellent—clean and conveniently close to the station—there were some drawbacks that affected our comfort. Our room faced a bar that was particularly noisy on weekends, making it hard for us to sleep until the early morning. The walls are also quite thin, so we could hear movement from the room above us. On the positive side, the hotel was clean and the breakfast was decent, though nothing exceptional. Overall, the hotel is convenient if you need to be near the station and don’t mind a lively atmosphere, but light sleepers might want to consider other options.

6

Claudie

17 oct. 2024

·

A séjourné 4 nuits

The hotel has two towers: one has fully renovated rooms, with good size bathrooms, coffee machine, tea… Our room was unfortunately in the other tower so very small bathroom, low pressure shower with uneven water temperature, no coffee machine nor tea, we had to get out of the hotel to grab a coffee. Some hotel offers complimentary coffee in the lobby if coffee is not provided in the rooms but not this one. The Private Breakfast room at the hotel is in my opinion expensive: 30 CHF per person for a standard hotel breakfast buffet. The staff at the reception were polite, helpful and knowledgeable.

The hotel has two towers: one has fully renovated rooms, with good size bathrooms, coffee machine, tea… Our room was unfortunately in the other tower so very small bathroom, low pressure shower with uneven water temperature, no coffee machine nor tea, we had to get out of the hotel to grab a coffee. Some hotel offers complimentary coffee in the lobby if coffee is not provided in the rooms but not this one. The Private Breakfast room at the hotel is in my opinion expensive: 30 CHF per person for a standard hotel breakfast buffet. The staff at the reception were polite, helpful and knowledgeable.

6

Evelyn

27 août 2025

·

A séjourné 1 nuit

The coffee maker in our room did not work. The bed was hard.

The coffee maker in our room did not work. The bed was hard.

6

Harry

9 déc. 2025

·

A séjourné 4 nuits

Room was clean & hotel was in good location, but. Woken up every single morning around 7/8am onwards by chairs just constantly getting dragged around the floors EVERY single morning and would continue into the early afternoon. The room was constanly warm the first thing we did on arrival was turn heating off and open the window and it just didn't make a difference the room was way too hot.

Room was clean & hotel was in good location, but. Woken up every single morning around 7/8am onwards by chairs just constantly getting dragged around the floors EVERY single morning and would continue into the early afternoon. The room was constanly warm the first thing we did on arrival was turn heating off and open the window and it just didn't make a difference the room was way too hot.

2

Fahad

7 août 2025

·

A séjourné 3 nuits

I would never stay here ever again. There is a rooftop bar on the seventh floor of the property, which is actually a full blown night club. They had me on the 6th floor and i could hear everything going on in the club until 4 am on Friday and Saturday night. I got 0 sleep and it completely ruined what plans I had for Saturday and Sunday morning, because of going out early i had to now catch up on sleep. I spoke to the front desk about it and the response was "I'm sorry, they are allowed to do it". Clearly whoever owns the property does not care, because people have been complaining about this issue for a long time. Avoid this hotel like the plague for weekend trips. The parking garage is also tight and can be difficult to maneuver. And the bathroom has a 3-in-one (hair, face, body) wash. Not sure how this hotel has 4 stars. I've stayed at 3 stars that were far more comfortable and at least i could get a good, quiet night of sleep.

I would never stay here ever again. There is a rooftop bar on the seventh floor of the property, which is actually a full blown night club. They had me on the 6th floor and i could hear everything going on in the club until 4 am on Friday and Saturday night. I got 0 sleep and it completely ruined what plans I had for Saturday and Sunday morning, because of going out early i had to now catch up on sleep. I spoke to the front desk about it and the response was "I'm sorry, they are allowed to do it". Clearly whoever owns the property does not care, because people have been complaining about this issue for a long time. Avoid this hotel like the plague for weekend trips. The parking garage is also tight and can be difficult to maneuver. And the bathroom has a 3-in-one (hair, face, body) wash. Not sure how this hotel has 4 stars. I've stayed at 3 stars that were far more comfortable and at least i could get a good, quiet night of sleep.

6

Delia

4 janv. 2026

·

A séjourné 1 nuit

Es war sehr laut in der Nacht wegen des Clubs nebenan. Wir konnten fast nicht schlafen. Frühstücksbuffet war auch nichts spezielles und das Personal leider unfreundlich und sah die Arbeit nicht die gemacht werden sollte. Für den Preis leider nicht wieder.

Es war sehr laut in der Nacht wegen des Clubs nebenan. Wir konnten fast nicht schlafen. Frühstücksbuffet war auch nichts spezielles und das Personal leider unfreundlich und sah die Arbeit nicht die gemacht werden sollte. Für den Preis leider nicht wieder.

8

HISAKO

10 juin 2025

·

A séjourné 2 nuits

シャワーが狭かった

シャワーが狭かった

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est souvent salué pour son personnel aimable, serviable et professionnel et son enregistrement fluide, mais plusieurs clients signalent des interactions impolies ou peu coopératives à la réception et des erreurs occasionnelles du service de ménage.

Avis de voyageur à ce sujet

10

Sami

13 oct. 2025

·

A séjourné 3 nuits

It's in the center of town everything is within walking distance. Staff very helpful.

It's in the center of town everything is within walking distance. Staff very helpful.

2

Van

21 juil. 2025

·

A séjourné 3 nuits

The hotel areas is nice however the receptionist and her manager are terrible and inflexible to help and make any corrections for the guests.

The hotel areas is nice however the receptionist and her manager are terrible and inflexible to help and make any corrections for the guests.

6

Lucas

24 juil. 2025

·

A séjourné 2 nuits

The reception was very polite and we enjoyed the rooftop bar. However, housekeeping tried to barge into our room at 8:30 the morning of our checkout. They returned at 11:00. We were still packing and running a little late. They insisted they come in now, and when we asked them to please give us a couple more minutes, they got upset, said a few words, and stormed off. The breakfast is quite poor and I do not recommend wasting 30ch on it, as there are many better cafes nearby.

The reception was very polite and we enjoyed the rooftop bar. However, housekeeping tried to barge into our room at 8:30 the morning of our checkout. They returned at 11:00. We were still packing and running a little late. They insisted they come in now, and when we asked them to please give us a couple more minutes, they got upset, said a few words, and stormed off. The breakfast is quite poor and I do not recommend wasting 30ch on it, as there are many better cafes nearby.

10

Seyed

15 sept. 2024

·

A séjourné 3 nuits

I double booked a room in this hotel and the front desk staff Emile Lutz and Corina helped me to cancel one of the reservations. They were extremely helpful and always smiling and ready to help in anyway they could. Emile showed me exactly what to do to cancel one of my reservations and was following up with the agent who was questioning my cancellation. He was always ready to help and could not have asked for a better stay. Our room was very comfortable and quiet. Hotel was very close to train station and the bus stop was in front of the hotel.

I double booked a room in this hotel and the front desk staff Emile Lutz and Corina helped me to cancel one of the reservations. They were extremely helpful and always smiling and ready to help in anyway they could. Emile showed me exactly what to do to cancel one of my reservations and was following up with the agent who was questioning my cancellation. He was always ready to help and could not have asked for a better stay. Our room was very comfortable and quiet. Hotel was very close to train station and the bus stop was in front of the hotel.

2

John

10 févr. 2026

·

A séjourné 3 nuits

Front end hotel staff was extremely rude

Front end hotel staff was extremely rude

10

Doug

1 janv. 2025

·

A séjourné 1 nuit

Close to the train station and restaurants downtown. Roman at the front desk was great in explaining dinner options

Close to the train station and restaurants downtown. Roman at the front desk was great in explaining dinner options

10

Ash

9 sept. 2024

·

A séjourné 3 nuits

The staff were lovely and very helpful. The location was perfect, everything was within walking distance. Rooms were very clean. Would stay again!

The staff were lovely and very helpful. The location was perfect, everything was within walking distance. Rooms were very clean. Would stay again!

8

Roya

13 déc. 2024

·

A séjourné 2 nuits

Front desk staff were the least helpful of anywhere , and that's saying a lot since I have traveled to a lot of remote places in the world.

Front desk staff were the least helpful of anywhere , and that's saying a lot since I have traveled to a lot of remote places in the world.

8

Brendan

4 nov. 2025

·

A séjourné 8 nuits

Hotel staff were fantastic! Nice hotel in a great area. a short walk to the allstadt and great small shops. Breakfast was a great plus.

Hotel staff were fantastic! Nice hotel in a great area. a short walk to the allstadt and great small shops. Breakfast was a great plus.

2

Tram

21 juil. 2025

·

A séjourné 3 nuits

The reservation was clearly made for 1 room with 1 guest, but we were incorrectly charged for 2 guests. When we brought this issue to the attention of your front desk staff, we were surprised to find that there was no effort to correct the charge or accommodate our concern. Your team was not only unhelpful but also unwilling to show any flexibility or care in resolving the matter. This experience was extremely disappointing. We expect transparency and fairness in pricing, and a basic level of customer service—especially when the mistake is on the hotel’s side. Please also provide an explanation of why this issue was ignored despite being raised during the stay. If this matter is not resolved within 7 business days, I will be compelled to leave a formal public review and report this issue to the booking platform and relevant consumer protection services.

The reservation was clearly made for 1 room with 1 guest, but we were incorrectly charged for 2 guests. When we brought this issue to the attention of your front desk staff, we were surprised to find that there was no effort to correct the charge or accommodate our concern. Your team was not only unhelpful but also unwilling to show any flexibility or care in resolving the matter. This experience was extremely disappointing. We expect transparency and fairness in pricing, and a basic level of customer service—especially when the mistake is on the hotel’s side. Please also provide an explanation of why this issue was ignored despite being raised during the stay. If this matter is not resolved within 7 business days, I will be compelled to leave a formal public review and report this issue to the booking platform and relevant consumer protection services.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Constantément central et permettant de se rendre à pied à la gare, à la vieille ville et aux principaux sites touristiques. Certains clients notent le bruit de la rue ou de la vie nocturne en raison de la zone animée.

Avis de voyageur à ce sujet

8

Michelle

20 févr. 2026

·

A séjourné 3 nuits

Clean room, great location close to train station.

Clean room, great location close to train station.

10

Amanda

15 juil. 2025

·

A séjourné 2 nuits

Great location, close to train station and old town

Great location, close to train station and old town

10

John

3 juil. 2024

·

A séjourné 3 nuits

Great hotel and location to visit the area.

Great hotel and location to visit the area.

8

Ron

6 mai 2024

·

A séjourné 4 nuits

Very clean, convenient to train station and old town. Parking in basement. Nice restaurants.

Very clean, convenient to train station and old town. Parking in basement. Nice restaurants.

10

Shelley

20 oct. 2025

·

A séjourné 3 nuits

The hotel was centrally located near the train station and Old Town. There were excellent restaurants located in the hotel. The room was very nice and there was in-room coffee which we appreciated! We were very happy with our stay and highly recommend.

The hotel was centrally located near the train station and Old Town. There were excellent restaurants located in the hotel. The room was very nice and there was in-room coffee which we appreciated! We were very happy with our stay and highly recommend.

2

Pragya

30 juin 2024

·

A séjourné 2 nuits

The hotel is in a very noisy location. People on the street kept talking all night making it hard to sleep. Hotel is very upscale and clean. But windows don’t open at all which made it claustrophobic for me.

The hotel is in a very noisy location. People on the street kept talking all night making it hard to sleep. Hotel is very upscale and clean. But windows don’t open at all which made it claustrophobic for me.

10

Katie

26 juin 2025

·

A séjourné 2 nuits

Wonderful hotel in the perfect location. Would definitely stay there again...could walk everywhere.

Wonderful hotel in the perfect location. Would definitely stay there again...could walk everywhere.

10

Fadi

24 mai 2024

·

A séjourné 2 nuits

Great hotel. 10-15 minute walk from main train station and chapel bridge.

Great hotel. 10-15 minute walk from main train station and chapel bridge.

8

Lidia

1 août 2025

·

A séjourné 3 nuits

Excellent location.

Excellent location.

10

Angela

20 oct. 2025

·

A séjourné 1 nuit

Excelente localização, hotel moderno e ótimos restaurantes no próprio hotel.

Excelente localização, hotel moderno e ótimos restaurantes no próprio hotel.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Les commentaires sur le petit-déjeuner sont mitigés, allant de très bons et variés à limités, moyens ou médiocres. Les restaurants sur place et le bar sur le toit suscitent des éloges, mais plusieurs clients ont trouvé la nourriture décevante ou trop chère.

Avis de voyageur à ce sujet

6

Lucas

24 juil. 2025

·

A séjourné 2 nuits

The reception was very polite and we enjoyed the rooftop bar. However, housekeeping tried to barge into our room at 8:30 the morning of our checkout. They returned at 11:00. We were still packing and running a little late. They insisted they come in now, and when we asked them to please give us a couple more minutes, they got upset, said a few words, and stormed off. The breakfast is quite poor and I do not recommend wasting 30ch on it, as there are many better cafes nearby.

The reception was very polite and we enjoyed the rooftop bar. However, housekeeping tried to barge into our room at 8:30 the morning of our checkout. They returned at 11:00. We were still packing and running a little late. They insisted they come in now, and when we asked them to please give us a couple more minutes, they got upset, said a few words, and stormed off. The breakfast is quite poor and I do not recommend wasting 30ch on it, as there are many better cafes nearby.

10

John

26 sept. 2025

·

A séjourné 2 nuits

Verry clean, great breakfast choices great location

Verry clean, great breakfast choices great location

8

Hussain

20 juil. 2025

·

A séjourné 2 nuits

The breakfast is not that good, the pillows not too comfortable

The breakfast is not that good, the pillows not too comfortable

10

Jennifer

8 oct. 2024

·

A séjourné 2 nuits

We were very impressed with the hotel. The room was clean and comfortable. The staff was very friendly and helpful. The bar was fantastic. We ate at the Italian restaurant, La Cucina, and it was phenomenal. Overall a great stay!

We were very impressed with the hotel. The room was clean and comfortable. The staff was very friendly and helpful. The bar was fantastic. We ate at the Italian restaurant, La Cucina, and it was phenomenal. Overall a great stay!

10

Lana

16 nov. 2025

·

A séjourné 4 nuits

Our stay at this hotel was absolutely incredible! The location is truly unbeatable—right in the heart of Lucerne, making it easy to explore the city on foot. The staff was unbelievably sweet and went above and beyond to make sure we had everything we needed, even helping us coordinate public transportation. The cleanliness was exceptional, and the breakfast far exceeded our expectations with a variety of delicious options. One of the highlights was the stunning rooftop bar—breathtaking views and the perfect place to unwind. A special shoutout to Tommy! He was extremely knowledgeable, friendly, and genuinely cared about creating a great experience for us. He went above and beyond in every way. We would definitely stay here again. Highly recommended! 🌟🇨🇭✨

Our stay at this hotel was absolutely incredible! The location is truly unbeatable—right in the heart of Lucerne, making it easy to explore the city on foot. The staff was unbelievably sweet and went above and beyond to make sure we had everything we needed, even helping us coordinate public transportation. The cleanliness was exceptional, and the breakfast far exceeded our expectations with a variety of delicious options. One of the highlights was the stunning rooftop bar—breathtaking views and the perfect place to unwind. A special shoutout to Tommy! He was extremely knowledgeable, friendly, and genuinely cared about creating a great experience for us. He went above and beyond in every way. We would definitely stay here again. Highly recommended! 🌟🇨🇭✨

10

sudhindra

11 juil. 2024

·

A séjourné 3 nuits

Had a very good stay here. Staff were very friendly and the breakfast was real good. The property is located very close to the train station and lots of dining options . We had food at the Thai restaurant located in the property food was very delicious and the chef catered to our vegetation options . Would love to come back to this place .

Had a very good stay here. Staff were very friendly and the breakfast was real good. The property is located very close to the train station and lots of dining options . We had food at the Thai restaurant located in the property food was very delicious and the chef catered to our vegetation options . Would love to come back to this place .

8

Angela

25 déc. 2025

·

A séjourné 2 nuits

El menú de desayuno es limitado

El menú de desayuno es limitado

10

Shelley

20 oct. 2025

·

A séjourné 3 nuits

The hotel was centrally located near the train station and Old Town. There were excellent restaurants located in the hotel. The room was very nice and there was in-room coffee which we appreciated! We were very happy with our stay and highly recommend.

The hotel was centrally located near the train station and Old Town. There were excellent restaurants located in the hotel. The room was very nice and there was in-room coffee which we appreciated! We were very happy with our stay and highly recommend.

6

Jacob

15 déc. 2024

·

A séjourné 2 nuits

Night clubs are on the roof. Weird place later at night and loud. People clubbing use the elevators and the elevators are trashed. Restaurants associated with hotel are also bland and very over priced. The little Vietnamese place on the backside of the hotel is better then “Mekong”.

Night clubs are on the roof. Weird place later at night and loud. People clubbing use the elevators and the elevators are trashed. Restaurants associated with hotel are also bland and very over priced. The little Vietnamese place on the backside of the hotel is better then “Mekong”.

6

Delia

4 janv. 2026

·

A séjourné 1 nuit

Es war sehr laut in der Nacht wegen des Clubs nebenan. Wir konnten fast nicht schlafen. Frühstücksbuffet war auch nichts spezielles und das Personal leider unfreundlich und sah die Arbeit nicht die gemacht werden sollte. Für den Preis leider nicht wieder.

Es war sehr laut in der Nacht wegen des Clubs nebenan. Wir konnten fast nicht schlafen. Frühstücksbuffet war auch nichts spezielles und das Personal leider unfreundlich und sah die Arbeit nicht die gemacht werden sollte. Für den Preis leider nicht wieder.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

10

jean

7 août 2026

·

A séjourné 3 nuits

tout es ok tres bel hotel idealement situe

tout es ok tres bel hotel idealement situe

10

Asita

1 juil. 2026

·

A séjourné 5 nuits

Très bel hôtel, bien situé, Personnel aimable

Très bel hôtel, bien situé, Personnel aimable

10

Asita

14 oct. 2025

·

A séjourné 3 nuits

Personelle très aimable, Chambre spacieuse, propre, bien situé

Personelle très aimable, Chambre spacieuse, propre, bien situé

10

Neha

il y a 2 semaines

·

A séjourné 2 nuits

The breakfast was a great spread, and well-serviced too. There were multiple locations for breakfast, we tried two, both were nice. There was multiple large groups staying at the hotel at the same time, but the breakfast went smoothly. The only issue was waiting for the single lift to go up and down. The rooms were comfortable. They give a complimentary water bottle every day (if you havent used it up, they wont keep another one). The location was very convenient. The Italian restaurant in the hotel was very nice, we had a great meal there. We were a family of 6 (along with a toddler) and had requested for our 3 rooms to be near each other, which was accepted on the hotels.com messaging service. But we were given rooms on separate floors/ buildings. It wasn't a problem as such, but it would've been more convenient to not keep traveling between the buildings and floors. Alex, from the Front Desk team assured us that next time they will ensure that this won't happen. Alex was also very helpful in arranging for our luggage to be transported to another city via a taxi service.

The breakfast was a great spread, and well-serviced too. There were multiple locations for breakfast, we tried two, both were nice. There was multiple large groups staying at the hotel at the same time, but the breakfast went smoothly. The only issue was waiting for the single lift to go up and down. The rooms were comfortable. They give a complimentary water bottle every day (if you havent used it up, they wont keep another one). The location was very convenient. The Italian restaurant in the hotel was very nice, we had a great meal there. We were a family of 6 (along with a toddler) and had requested for our 3 rooms to be near each other, which was accepted on the hotels.com messaging service. But we were given rooms on separate floors/ buildings. It wasn't a problem as such, but it would've been more convenient to not keep traveling between the buildings and floors. Alex, from the Front Desk team assured us that next time they will ensure that this won't happen. Alex was also very helpful in arranging for our luggage to be transported to another city via a taxi service.

10

Konrad

il y a 2 semaines

·

A séjourné 1 nuit

Clean, comfortable hotel in Lucerne. Within walking distance of the train station and excellent breakfast!!

Clean, comfortable hotel in Lucerne. Within walking distance of the train station and excellent breakfast!!

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septembre 2026

di	lu	ma	me	je	ve	sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $433
20 $482	21 $484	22 $681	23 $407	24 $482	25 $508	26 $453
27	28 $405	29 $412	30 $412

octobre 2026

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