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Hotel Astoria

US$ 236

/noite

Média para novembro

Hotel Astoria - Image 1

Hotel Astoria - Image 2

Hotel Astoria - Image 3

Hotel Astoria - Image 4

Hotel Astoria - Image 5

Preços para Hotel Astoria

Selecione datas para ver preços e disponibilidade

US$ 236

/noite

Média para novembro

Preços médios mensais

Em Hotel Astoria, o preço por noite é, em média, US$ 222 no mês mais barato (janeiro) e US$ 461 no mês mais caro (setembro), com base nos últimos 12 meses.

Preço médio por noite em Hotel Astoria por mês, últimos 12 meses (USD)
Mês	Preço médio
janeiro	US$ 222
fevereiro	US$ 222
março	US$ 228
abril	US$ 281
maio	US$ 379
junho	US$ 433
julho	US$ 408
agosto	US$ 400
setembro	US$ 461
outubro	US$ 333
novembro	US$ 236
dezembro	US$ 245

Mais caro: setembro (aprox. US$ 461)

Mais barato: janeiro (aprox. US$ 222)

Sobre este alojamento

Luxury hotel in Lucerne with a health club, multiple dining options, and a vibrant nightlife scene.

Estacionamento
Restaurante
Quartos de não fumadores
Serviços de limpeza
Instalações para banquetes
Cofre

Localização

Pilatusstrasse 29, Lucerna, Suíça

Mais informações sobre a localização

Opções de quartos

1

Single Room

Detalhes do quarto

1 Cama Individual

161 ft²

Vista para o pátio

Ar condicionado

Aquecimento

Cofre de segurança

2

Triple Room - Standard

Detalhes do quarto

1 Cama De Casal Extragrande

e

1 Sofá-Cama

Dormidas 3

269 ft²

Vista para o pátio

Ar condicionado

Aquecimento

Cofre de segurança

2

Deluxe Double Room

Detalhes do quarto

1 Cama De Casal Extragrande

Dormidas 2

280 ft²

Ar condicionado

Aquecimento

Cofre de segurança

2

Quarto triplo superior

Detalhes do quarto

2 Camas Individuais

e

1 Sofá-Cama

Dormidas 3

301 ft²

Ar condicionado

Aquecimento

Cofre de segurança

2

Deluxe Twin Room (Corner Room)

Detalhes do quarto

2 Camas Individuais

Dormidas 2

301 ft²

Ar condicionado

Aquecimento

Cofre de segurança

2

Standard Room

Detalhes do quarto

1 Cama De Casal Grande

Dormidas 2

248 ft²

Vista para o pátio

Ar condicionado

Aquecimento

Cofre de segurança

3

Deluxe Twin Room Herzog & De Meuron

Detalhes do quarto

2 Camas Individuais

Dormidas 2

301 ft²

Ar condicionado

Aquecimento

Cofre de segurança

2

Standard Double Room

Detalhes do quarto

2 Camas Individuais

Dormidas 2

248 ft²

Vista para o pátio

Ar condicionado

Aquecimento

Cofre de segurança

2

Quarto duplo superior

Detalhes do quarto

2 Camas Individuais

Dormidas 2

269 ft²

Ar condicionado

Aquecimento

Cofre de segurança

Avaliações dos hóspedes sobre Hotel Astoria

8

Bom

Com base em 938 avaliações verificadas

Quem se hospeda aqui?

Negócios

28%

Casal

37%

Família

16%

Grupos

13%

Individual

3%

O que pensam os hóspedes

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

O Hotel Astoria recebe consistentemente elogios pela sua localização central e acessível a pé, perto da estação de trem e da Cidade Velha, quartos geralmente limpos e funcionários frequentemente simpáticos e prestativos, com muitos hóspedes apreciando o animado bar na cobertura e os restaurantes no local.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

Isto foi útil?

O que pensam os hóspedes

O Hotel Astoria recebe consistentemente elogios pela sua localização central e acessível a pé, perto da estação de trem e da Cidade Velha, quartos geralmente limpos e funcionários frequentemente simpáticos e prestativos, com muitos hóspedes apreciando o animado bar na cobertura e os restaurantes no local.

No entanto, reclamações recorrentes mencionam barulho durante a noite (especialmente vindo do clube na cobertura), paredes finas, quartos e casas de banho pequenos ou básicos, camas duras e problemas ocasionais com o controle de temperatura. O feedback sobre o café da manhã varia de excelente a limitado ou ruim, e embora os locais de refeição sejam populares, alguns os acham caros; a academia é repetidamente descrita como inadequada e o estacionamento é limitado, apertado ou caro. Espere uma base conveniente com vida noturna animada por perto, mas quem tem sono leve deve se preparar.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Instalações

O bar na cobertura e os restaurantes no local são um destaque para muitos, mas o clube pode ser muito barulhento até tarde da noite. Várias avaliações mencionam uma academia decepcionante e elevadores pequenos, e o estacionamento é limitado, apertado ou caro.

Avaliações dos hóspedes relacionadas

8

mohd

25 de set. de 2025

·

A estadia foi de 3 noites

Clean room and the staff , parking very expensive

Clean room and the staff , parking very expensive

8

Phil

15 de set. de 2024

·

A estadia foi de 4 noites

Close to all the visitor attractions. Helpful staff members.Parking limited to about 10 cars and its expensive at £50 per might.

Close to all the visitor attractions. Helpful staff members.Parking limited to about 10 cars and its expensive at £50 per might.

6

wilf

29 de ago. de 2025

·

A estadia foi de 2 noites

Its a nice hotel in a convenient location but its amenities are poor (fitness room is not usable), the breakfast is average, the rooms dated, and the staff, while professional, were a little too serious/dry. For the money I'd say its a pass next time

Its a nice hotel in a convenient location but its amenities are poor (fitness room is not usable), the breakfast is average, the rooms dated, and the staff, while professional, were a little too serious/dry. For the money I'd say its a pass next time

10

Lana

16 de nov. de 2025

·

A estadia foi de 4 noites

Our stay at this hotel was absolutely incredible! The location is truly unbeatable—right in the heart of Lucerne, making it easy to explore the city on foot. The staff was unbelievably sweet and went above and beyond to make sure we had everything we needed, even helping us coordinate public transportation. The cleanliness was exceptional, and the breakfast far exceeded our expectations with a variety of delicious options. One of the highlights was the stunning rooftop bar—breathtaking views and the perfect place to unwind. A special shoutout to Tommy! He was extremely knowledgeable, friendly, and genuinely cared about creating a great experience for us. He went above and beyond in every way. We would definitely stay here again. Highly recommended! 🌟🇨🇭✨

Our stay at this hotel was absolutely incredible! The location is truly unbeatable—right in the heart of Lucerne, making it easy to explore the city on foot. The staff was unbelievably sweet and went above and beyond to make sure we had everything we needed, even helping us coordinate public transportation. The cleanliness was exceptional, and the breakfast far exceeded our expectations with a variety of delicious options. One of the highlights was the stunning rooftop bar—breathtaking views and the perfect place to unwind. A special shoutout to Tommy! He was extremely knowledgeable, friendly, and genuinely cared about creating a great experience for us. He went above and beyond in every way. We would definitely stay here again. Highly recommended! 🌟🇨🇭✨

10

Anna

18 de jun. de 2025

·

A estadia foi de 2 noites

5 min away from the old town; clean and a relatively spacious room, great view from the roof top bar. The shower might be difficult to get in or get out of. Small elevators, but I think that is typical in Swiss hotels. Overall, we enjoyed our stay at this hotel.

5 min away from the old town; clean and a relatively spacious room, great view from the roof top bar. The shower might be difficult to get in or get out of. Small elevators, but I think that is typical in Swiss hotels. Overall, we enjoyed our stay at this hotel.

6

John Pierre

20 de fev. de 2025

·

A estadia foi de 6 noites

Starter med det positive. Personalet og rengøringen var helt i top. VI kom søndag formiddag og receptionisten, som fortalte os at hun var ny, var meget imødekommende og serviceminded. Stor ros til hende. Resten af personalet var også meget servicemindet, stor ros til dem alle. Morgenmad var rigtig god. Maden smagte utrolig godt og kunne få bacon og æg, som var helt i top. Har prøvet morgen mad mange gange, grundet rejser med arbejde, så har lidt erfaring her. Værelset var ikke så stort. Vi valge et "normalt" værelse, så tænker dette måske er standard. Sengen var ikke så god, kan dog være at vi er vant til en rigtig god kvalitetsseng hjemmefra. Vinduerne ud til gaden var ikke så gode. Vi kunne høre støj fra gaden og der kom kold luft ind gennem vinduerne. Heldigvis er Lucerne ikke så støjende om aftenen, så vi kunne sove, trods trafikken. Hotellet har Penthouse hvor der bliver festet. Desværre kan det høres tydligt. Vi havde værelse på 2. etage og kunne sidste aften, fredag, ikke sove. Så vi var trætte da vi tjekkede ud og skulle rejse hjem igen.Umuligt at sove på toget, så kunne have været rart med nattesøvn. Nogle aftener var der meget uro på gangene fra andre gæster og dette kunne tydligt høres. Meget skuffet over deres "Gym". Var en af grundende til at hotellet blev valgt. To små rum med lidt maskiner i, så dette blev ikke brugt. Alt i alt en ok oplevelse. Havde nok forventet mere til prisen. Det der trækker op i andmeldelsen er personalets Service og Rengøring.

Starter med det positive. Personalet og rengøringen var helt i top. VI kom søndag formiddag og receptionisten, som fortalte os at hun var ny, var meget imødekommende og serviceminded. Stor ros til hende. Resten af personalet var også meget servicemindet, stor ros til dem alle. Morgenmad var rigtig god. Maden smagte utrolig godt og kunne få bacon og æg, som var helt i top. Har prøvet morgen mad mange gange, grundet rejser med arbejde, så har lidt erfaring her. Værelset var ikke så stort. Vi valge et "normalt" værelse, så tænker dette måske er standard. Sengen var ikke så god, kan dog være at vi er vant til en rigtig god kvalitetsseng hjemmefra. Vinduerne ud til gaden var ikke så gode. Vi kunne høre støj fra gaden og der kom kold luft ind gennem vinduerne. Heldigvis er Lucerne ikke så støjende om aftenen, så vi kunne sove, trods trafikken. Hotellet har Penthouse hvor der bliver festet. Desværre kan det høres tydligt. Vi havde værelse på 2. etage og kunne sidste aften, fredag, ikke sove. Så vi var trætte da vi tjekkede ud og skulle rejse hjem igen.Umuligt at sove på toget, så kunne have været rart med nattesøvn. Nogle aftener var der meget uro på gangene fra andre gæster og dette kunne tydligt høres. Meget skuffet over deres "Gym". Var en af grundende til at hotellet blev valgt. To små rum med lidt maskiner i, så dette blev ikke brugt. Alt i alt en ok oplevelse. Havde nok forventet mere til prisen. Det der trækker op i andmeldelsen er personalets Service og Rengøring.

8

Tatsiana

8 de jul. de 2025

·

A estadia foi de 2 noites

Great location, walkable from train station, and to dream coffee places and dining. Big rooms. Rooftop bar is great!

Great location, walkable from train station, and to dream coffee places and dining. Big rooms. Rooftop bar is great!

10

winston

27 de mai. de 2024

·

A estadia foi de 2 noites

AC was important for me and theirs worked, great breakfast buffet that had scrambled eggs, bacon, sausage links, potato pancakes. Also had smoked salmon which was delicious and included fruit (pineapple, watermelon, grapes, cut into small pieces.. as well as banana, apple and plum). Had great Italian restaurant (called cucina, had fantastic moscato, veal with rissotto was great as well... i heard prosciutto pizza and lamb chops were a hit as well..... they had a rooftop bar/lounge ALSO!

AC was important for me and theirs worked, great breakfast buffet that had scrambled eggs, bacon, sausage links, potato pancakes. Also had smoked salmon which was delicious and included fruit (pineapple, watermelon, grapes, cut into small pieces.. as well as banana, apple and plum). Had great Italian restaurant (called cucina, had fantastic moscato, veal with rissotto was great as well... i heard prosciutto pizza and lamb chops were a hit as well..... they had a rooftop bar/lounge ALSO!

2

Fahad

7 de ago. de 2025

·

A estadia foi de 3 noites

I would never stay here ever again. There is a rooftop bar on the seventh floor of the property, which is actually a full blown night club. They had me on the 6th floor and i could hear everything going on in the club until 4 am on Friday and Saturday night. I got 0 sleep and it completely ruined what plans I had for Saturday and Sunday morning, because of going out early i had to now catch up on sleep. I spoke to the front desk about it and the response was "I'm sorry, they are allowed to do it". Clearly whoever owns the property does not care, because people have been complaining about this issue for a long time. Avoid this hotel like the plague for weekend trips. The parking garage is also tight and can be difficult to maneuver. And the bathroom has a 3-in-one (hair, face, body) wash. Not sure how this hotel has 4 stars. I've stayed at 3 stars that were far more comfortable and at least i could get a good, quiet night of sleep.

I would never stay here ever again. There is a rooftop bar on the seventh floor of the property, which is actually a full blown night club. They had me on the 6th floor and i could hear everything going on in the club until 4 am on Friday and Saturday night. I got 0 sleep and it completely ruined what plans I had for Saturday and Sunday morning, because of going out early i had to now catch up on sleep. I spoke to the front desk about it and the response was "I'm sorry, they are allowed to do it". Clearly whoever owns the property does not care, because people have been complaining about this issue for a long time. Avoid this hotel like the plague for weekend trips. The parking garage is also tight and can be difficult to maneuver. And the bathroom has a 3-in-one (hair, face, body) wash. Not sure how this hotel has 4 stars. I've stayed at 3 stars that were far more comfortable and at least i could get a good, quiet night of sleep.

8

Eleni

22 de abr. de 2025

·

A estadia foi de 2 noites

Great rooftop, amazing food & drinks!! Very walkable to old town and the translation. Great value!!

Great rooftop, amazing food & drinks!! Very walkable to old town and the translation. Great value!!

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Limpeza

Muitos hóspedes relatam quartos limpos e espaços bem cuidados, mas vários observam problemas como roupa de cama manchada, louça ou geladeiras sujas e, em alguns casos, mofo no banheiro.

Avaliações dos hóspedes relacionadas

2

Raymond

2 de ago. de 2024

·

A estadia foi de 2 noites

Hotel breakfast food is terrible. No fresh at all. One of orange we are is rotten and hotel manager won,t accept complain and said it is customer responsibility. Food is limited & space is so small. Hotel room isn,t clean and bath towels are dirty. Hotel counter service is rude.

Hotel breakfast food is terrible. No fresh at all. One of orange we are is rotten and hotel manager won,t accept complain and said it is customer responsibility. Food is limited & space is so small. Hotel room isn,t clean and bath towels are dirty. Hotel counter service is rude.

10

John

26 de set. de 2025

·

A estadia foi de 2 noites

Verry clean, great breakfast choices great location

Verry clean, great breakfast choices great location

8

Michelle

20 de fev. de 2026

·

A estadia foi de 3 noites

Clean room, great location close to train station.

Clean room, great location close to train station.

8

Amber-Rae

5 de jul. de 2025

·

A estadia foi de 3 noites

The hotel itself was fine; there were a couple of things in the room that weren’t great (a stained rug surrounding the bed, and a stained bedsheet). The shower was excellent, as was the breakfast and the staff. The location was also great - it allowed us to walk around the city as much as we wanted and was very convenient for the train station / dock as well. For the price I was expecting something a bit nicer, but it was fine.

The hotel itself was fine; there were a couple of things in the room that weren’t great (a stained rug surrounding the bed, and a stained bedsheet). The shower was excellent, as was the breakfast and the staff. The location was also great - it allowed us to walk around the city as much as we wanted and was very convenient for the train station / dock as well. For the price I was expecting something a bit nicer, but it was fine.

10

Aura L

24 de dez. de 2025

·

A estadia foi de 2 noites

Limpieza

Limpieza

8

frank

5 de out. de 2025

·

A estadia foi de 3 noites

Nice clean property close to everything. Would definitely stay there again.

Nice clean property close to everything. Would definitely stay there again.

2

Michal

26 de jan. de 2026

·

A estadia foi de 13 noites

ventilation not working, humid rooms, black mold in the bathroom

ventilation not working, humid rooms, black mold in the bathroom

10

Barry

9 de jul. de 2025

·

A estadia foi de 4 noites

An excellent location with friendly staff and a very clean and welcoming atmosphere. Thank you

An excellent location with friendly staff and a very clean and welcoming atmosphere. Thank you

6

MANPREET

24 de out. de 2025

·

A estadia foi de 3 noites

Stayed here for 2 nights! There was old food in the fridge, cups were dirty and bed sheets were dirty. Staff was extremely nice and replaced items but

Stayed here for 2 nights! There was old food in the fridge, cups were dirty and bed sheets were dirty. Staff was extremely nice and replaced items but

10

Vandna

8 de set. de 2025

·

A estadia foi de 1 noite

Very clean and comfortable place to stay! Staff very helpful and professional! The breakfast was excellent! Very convenient location to see the town!

Very clean and comfortable place to stay! Staff very helpful and professional! The breakfast was excellent! Very convenient location to see the town!

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Quartos

O tamanho e o estilo dos quartos variam muito: alguns são espaçosos e modernos, enquanto muitos acham os quartos e banheiros pequenos, com chuveiros apertados ou privacidade limitada. Ruído do clube na cobertura, da rua e do arrastar de cadeiras, além de camas duras e problemas ocasionais com o ar condicionado ou temperatura afetam o sono.

Avaliações dos hóspedes relacionadas

6

Brian

17 de jun. de 2024

·

A estadia foi de 5 noites

Maybe my expectations were off, but for the very expensive price I paid, the room was small, the amenities were minimal (all-in-one hand-soap, conditioner, shampoo, body wash??), and the noise level on the weekend from the street was loud. (big football matches probably contributed) We also struggled to get our A/C to cool the room at all. Another pet-peeve of mine is only having power/outlet on one of the nightstands next to the bed. Breakfast was good, but having the exact same options all week was a bit of a let down. However, the staff was great, the location was very convenient, and hey, it's Switzerland.

Maybe my expectations were off, but for the very expensive price I paid, the room was small, the amenities were minimal (all-in-one hand-soap, conditioner, shampoo, body wash??), and the noise level on the weekend from the street was loud. (big football matches probably contributed) We also struggled to get our A/C to cool the room at all. Another pet-peeve of mine is only having power/outlet on one of the nightstands next to the bed. Breakfast was good, but having the exact same options all week was a bit of a let down. However, the staff was great, the location was very convenient, and hey, it's Switzerland.

10

Abraham

12 de jul. de 2025

·

A estadia foi de 2 noites

Upscale looking hotel with a/c. Showers are very small like cruise ship

Upscale looking hotel with a/c. Showers are very small like cruise ship

6

Ricardo

7 de nov. de 2025

·

A estadia foi de 1 noite

Restroom was too small. No door for privacy either.

Restroom was too small. No door for privacy either.

6

Reza

14 de set. de 2025

·

A estadia foi de 3 noites

We recently stayed at the Astoria Lucerne for three nights and found it to be a very busy hotel. While the location is excellent—clean and conveniently close to the station—there were some drawbacks that affected our comfort. Our room faced a bar that was particularly noisy on weekends, making it hard for us to sleep until the early morning. The walls are also quite thin, so we could hear movement from the room above us. On the positive side, the hotel was clean and the breakfast was decent, though nothing exceptional. Overall, the hotel is convenient if you need to be near the station and don’t mind a lively atmosphere, but light sleepers might want to consider other options.

We recently stayed at the Astoria Lucerne for three nights and found it to be a very busy hotel. While the location is excellent—clean and conveniently close to the station—there were some drawbacks that affected our comfort. Our room faced a bar that was particularly noisy on weekends, making it hard for us to sleep until the early morning. The walls are also quite thin, so we could hear movement from the room above us. On the positive side, the hotel was clean and the breakfast was decent, though nothing exceptional. Overall, the hotel is convenient if you need to be near the station and don’t mind a lively atmosphere, but light sleepers might want to consider other options.

6

Claudie

17 de out. de 2024

·

A estadia foi de 4 noites

The hotel has two towers: one has fully renovated rooms, with good size bathrooms, coffee machine, tea… Our room was unfortunately in the other tower so very small bathroom, low pressure shower with uneven water temperature, no coffee machine nor tea, we had to get out of the hotel to grab a coffee. Some hotel offers complimentary coffee in the lobby if coffee is not provided in the rooms but not this one. The Private Breakfast room at the hotel is in my opinion expensive: 30 CHF per person for a standard hotel breakfast buffet. The staff at the reception were polite, helpful and knowledgeable.

The hotel has two towers: one has fully renovated rooms, with good size bathrooms, coffee machine, tea… Our room was unfortunately in the other tower so very small bathroom, low pressure shower with uneven water temperature, no coffee machine nor tea, we had to get out of the hotel to grab a coffee. Some hotel offers complimentary coffee in the lobby if coffee is not provided in the rooms but not this one. The Private Breakfast room at the hotel is in my opinion expensive: 30 CHF per person for a standard hotel breakfast buffet. The staff at the reception were polite, helpful and knowledgeable.

6

Evelyn

27 de ago. de 2025

·

A estadia foi de 1 noite

The coffee maker in our room did not work. The bed was hard.

The coffee maker in our room did not work. The bed was hard.

6

Harry

9 de dez. de 2025

·

A estadia foi de 4 noites

Room was clean & hotel was in good location, but. Woken up every single morning around 7/8am onwards by chairs just constantly getting dragged around the floors EVERY single morning and would continue into the early afternoon. The room was constanly warm the first thing we did on arrival was turn heating off and open the window and it just didn't make a difference the room was way too hot.

Room was clean & hotel was in good location, but. Woken up every single morning around 7/8am onwards by chairs just constantly getting dragged around the floors EVERY single morning and would continue into the early afternoon. The room was constanly warm the first thing we did on arrival was turn heating off and open the window and it just didn't make a difference the room was way too hot.

2

Fahad

7 de ago. de 2025

·

A estadia foi de 3 noites

I would never stay here ever again. There is a rooftop bar on the seventh floor of the property, which is actually a full blown night club. They had me on the 6th floor and i could hear everything going on in the club until 4 am on Friday and Saturday night. I got 0 sleep and it completely ruined what plans I had for Saturday and Sunday morning, because of going out early i had to now catch up on sleep. I spoke to the front desk about it and the response was "I'm sorry, they are allowed to do it". Clearly whoever owns the property does not care, because people have been complaining about this issue for a long time. Avoid this hotel like the plague for weekend trips. The parking garage is also tight and can be difficult to maneuver. And the bathroom has a 3-in-one (hair, face, body) wash. Not sure how this hotel has 4 stars. I've stayed at 3 stars that were far more comfortable and at least i could get a good, quiet night of sleep.

I would never stay here ever again. There is a rooftop bar on the seventh floor of the property, which is actually a full blown night club. They had me on the 6th floor and i could hear everything going on in the club until 4 am on Friday and Saturday night. I got 0 sleep and it completely ruined what plans I had for Saturday and Sunday morning, because of going out early i had to now catch up on sleep. I spoke to the front desk about it and the response was "I'm sorry, they are allowed to do it". Clearly whoever owns the property does not care, because people have been complaining about this issue for a long time. Avoid this hotel like the plague for weekend trips. The parking garage is also tight and can be difficult to maneuver. And the bathroom has a 3-in-one (hair, face, body) wash. Not sure how this hotel has 4 stars. I've stayed at 3 stars that were far more comfortable and at least i could get a good, quiet night of sleep.

6

Delia

4 de jan. de 2026

·

A estadia foi de 1 noite

Es war sehr laut in der Nacht wegen des Clubs nebenan. Wir konnten fast nicht schlafen. Frühstücksbuffet war auch nichts spezielles und das Personal leider unfreundlich und sah die Arbeit nicht die gemacht werden sollte. Für den Preis leider nicht wieder.

Es war sehr laut in der Nacht wegen des Clubs nebenan. Wir konnten fast nicht schlafen. Frühstücksbuffet war auch nichts spezielles und das Personal leider unfreundlich und sah die Arbeit nicht die gemacht werden sollte. Für den Preis leider nicht wieder.

8

HISAKO

10 de jun. de 2025

·

A estadia foi de 2 noites

シャワーが狭かった

シャワーが狭かった

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Serviço

O atendimento geralmente recebe elogios pela equipe simpática, prestativa e profissional e pelo check-in tranquilo, mas vários hóspedes relatam interações rudes ou pouco colaborativas na recepção e deslizes ocasionais na arrumação.

Avaliações dos hóspedes relacionadas

10

Sami

13 de out. de 2025

·

A estadia foi de 3 noites

It's in the center of town everything is within walking distance. Staff very helpful.

It's in the center of town everything is within walking distance. Staff very helpful.

2

Van

21 de jul. de 2025

·

A estadia foi de 3 noites

The hotel areas is nice however the receptionist and her manager are terrible and inflexible to help and make any corrections for the guests.

The hotel areas is nice however the receptionist and her manager are terrible and inflexible to help and make any corrections for the guests.

6

Lucas

24 de jul. de 2025

·

A estadia foi de 2 noites

The reception was very polite and we enjoyed the rooftop bar. However, housekeeping tried to barge into our room at 8:30 the morning of our checkout. They returned at 11:00. We were still packing and running a little late. They insisted they come in now, and when we asked them to please give us a couple more minutes, they got upset, said a few words, and stormed off. The breakfast is quite poor and I do not recommend wasting 30ch on it, as there are many better cafes nearby.

The reception was very polite and we enjoyed the rooftop bar. However, housekeeping tried to barge into our room at 8:30 the morning of our checkout. They returned at 11:00. We were still packing and running a little late. They insisted they come in now, and when we asked them to please give us a couple more minutes, they got upset, said a few words, and stormed off. The breakfast is quite poor and I do not recommend wasting 30ch on it, as there are many better cafes nearby.

10

Seyed

15 de set. de 2024

·

A estadia foi de 3 noites

I double booked a room in this hotel and the front desk staff Emile Lutz and Corina helped me to cancel one of the reservations. They were extremely helpful and always smiling and ready to help in anyway they could. Emile showed me exactly what to do to cancel one of my reservations and was following up with the agent who was questioning my cancellation. He was always ready to help and could not have asked for a better stay. Our room was very comfortable and quiet. Hotel was very close to train station and the bus stop was in front of the hotel.

I double booked a room in this hotel and the front desk staff Emile Lutz and Corina helped me to cancel one of the reservations. They were extremely helpful and always smiling and ready to help in anyway they could. Emile showed me exactly what to do to cancel one of my reservations and was following up with the agent who was questioning my cancellation. He was always ready to help and could not have asked for a better stay. Our room was very comfortable and quiet. Hotel was very close to train station and the bus stop was in front of the hotel.

2

John

10 de fev. de 2026

·

A estadia foi de 3 noites

Front end hotel staff was extremely rude

Front end hotel staff was extremely rude

10

Doug

1 de jan. de 2025

·

A estadia foi de 1 noite

Close to the train station and restaurants downtown. Roman at the front desk was great in explaining dinner options

Close to the train station and restaurants downtown. Roman at the front desk was great in explaining dinner options

10

Ash

9 de set. de 2024

·

A estadia foi de 3 noites

The staff were lovely and very helpful. The location was perfect, everything was within walking distance. Rooms were very clean. Would stay again!

The staff were lovely and very helpful. The location was perfect, everything was within walking distance. Rooms were very clean. Would stay again!

8

Roya

13 de dez. de 2024

·

A estadia foi de 2 noites

Front desk staff were the least helpful of anywhere , and that's saying a lot since I have traveled to a lot of remote places in the world.

Front desk staff were the least helpful of anywhere , and that's saying a lot since I have traveled to a lot of remote places in the world.

8

Brendan

4 de nov. de 2025

·

A estadia foi de 8 noites

Hotel staff were fantastic! Nice hotel in a great area. a short walk to the allstadt and great small shops. Breakfast was a great plus.

Hotel staff were fantastic! Nice hotel in a great area. a short walk to the allstadt and great small shops. Breakfast was a great plus.

2

Tram

21 de jul. de 2025

·

A estadia foi de 3 noites

The reservation was clearly made for 1 room with 1 guest, but we were incorrectly charged for 2 guests. When we brought this issue to the attention of your front desk staff, we were surprised to find that there was no effort to correct the charge or accommodate our concern. Your team was not only unhelpful but also unwilling to show any flexibility or care in resolving the matter. This experience was extremely disappointing. We expect transparency and fairness in pricing, and a basic level of customer service—especially when the mistake is on the hotel’s side. Please also provide an explanation of why this issue was ignored despite being raised during the stay. If this matter is not resolved within 7 business days, I will be compelled to leave a formal public review and report this issue to the booking platform and relevant consumer protection services.

The reservation was clearly made for 1 room with 1 guest, but we were incorrectly charged for 2 guests. When we brought this issue to the attention of your front desk staff, we were surprised to find that there was no effort to correct the charge or accommodate our concern. Your team was not only unhelpful but also unwilling to show any flexibility or care in resolving the matter. This experience was extremely disappointing. We expect transparency and fairness in pricing, and a basic level of customer service—especially when the mistake is on the hotel’s side. Please also provide an explanation of why this issue was ignored despite being raised during the stay. If this matter is not resolved within 7 business days, I will be compelled to leave a formal public review and report this issue to the booking platform and relevant consumer protection services.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Localização

Consistentemente central e acessível a pé à estação de trem, Cidade Velha e pontos turísticos importantes. Alguns hóspedes notam barulho da rua ou da vida noturna devido à área movimentada.

Avaliações dos hóspedes relacionadas

8

Michelle

20 de fev. de 2026

·

A estadia foi de 3 noites

Clean room, great location close to train station.

Clean room, great location close to train station.

10

Amanda

15 de jul. de 2025

·

A estadia foi de 2 noites

Great location, close to train station and old town

Great location, close to train station and old town

10

John

3 de jul. de 2024

·

A estadia foi de 3 noites

Great hotel and location to visit the area.

Great hotel and location to visit the area.

8

Ron

6 de mai. de 2024

·

A estadia foi de 4 noites

Very clean, convenient to train station and old town. Parking in basement. Nice restaurants.

Very clean, convenient to train station and old town. Parking in basement. Nice restaurants.

10

Shelley

20 de out. de 2025

·

A estadia foi de 3 noites

The hotel was centrally located near the train station and Old Town. There were excellent restaurants located in the hotel. The room was very nice and there was in-room coffee which we appreciated! We were very happy with our stay and highly recommend.

The hotel was centrally located near the train station and Old Town. There were excellent restaurants located in the hotel. The room was very nice and there was in-room coffee which we appreciated! We were very happy with our stay and highly recommend.

2

Pragya

30 de jun. de 2024

·

A estadia foi de 2 noites

The hotel is in a very noisy location. People on the street kept talking all night making it hard to sleep. Hotel is very upscale and clean. But windows don’t open at all which made it claustrophobic for me.

The hotel is in a very noisy location. People on the street kept talking all night making it hard to sleep. Hotel is very upscale and clean. But windows don’t open at all which made it claustrophobic for me.

10

Katie

26 de jun. de 2025

·

A estadia foi de 2 noites

Wonderful hotel in the perfect location. Would definitely stay there again...could walk everywhere.

Wonderful hotel in the perfect location. Would definitely stay there again...could walk everywhere.

10

Fadi

24 de mai. de 2024

·

A estadia foi de 2 noites

Great hotel. 10-15 minute walk from main train station and chapel bridge.

Great hotel. 10-15 minute walk from main train station and chapel bridge.

8

Lidia

1 de ago. de 2025

·

A estadia foi de 3 noites

Excellent location.

Excellent location.

10

Angela

20 de out. de 2025

·

A estadia foi de 1 noite

Excelente localização, hotel moderno e ótimos restaurantes no próprio hotel.

Excelente localização, hotel moderno e ótimos restaurantes no próprio hotel.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Restaurante

O feedback sobre o café da manhã é misto, variando de excelente e variado a limitado, medíocre ou ruim. Os restaurantes no local e o bar na cobertura atraem elogios, mas vários hóspedes acharam a comida decepcionante ou cara.

Avaliações dos hóspedes relacionadas

6

Lucas

24 de jul. de 2025

·

A estadia foi de 2 noites

The reception was very polite and we enjoyed the rooftop bar. However, housekeeping tried to barge into our room at 8:30 the morning of our checkout. They returned at 11:00. We were still packing and running a little late. They insisted they come in now, and when we asked them to please give us a couple more minutes, they got upset, said a few words, and stormed off. The breakfast is quite poor and I do not recommend wasting 30ch on it, as there are many better cafes nearby.

The reception was very polite and we enjoyed the rooftop bar. However, housekeeping tried to barge into our room at 8:30 the morning of our checkout. They returned at 11:00. We were still packing and running a little late. They insisted they come in now, and when we asked them to please give us a couple more minutes, they got upset, said a few words, and stormed off. The breakfast is quite poor and I do not recommend wasting 30ch on it, as there are many better cafes nearby.

10

John

26 de set. de 2025

·

A estadia foi de 2 noites

Verry clean, great breakfast choices great location

Verry clean, great breakfast choices great location

8

Hussain

20 de jul. de 2025

·

A estadia foi de 2 noites

The breakfast is not that good, the pillows not too comfortable

The breakfast is not that good, the pillows not too comfortable

10

Jennifer

8 de out. de 2024

·

A estadia foi de 2 noites

We were very impressed with the hotel. The room was clean and comfortable. The staff was very friendly and helpful. The bar was fantastic. We ate at the Italian restaurant, La Cucina, and it was phenomenal. Overall a great stay!

We were very impressed with the hotel. The room was clean and comfortable. The staff was very friendly and helpful. The bar was fantastic. We ate at the Italian restaurant, La Cucina, and it was phenomenal. Overall a great stay!

10

Lana

16 de nov. de 2025

·

A estadia foi de 4 noites

Our stay at this hotel was absolutely incredible! The location is truly unbeatable—right in the heart of Lucerne, making it easy to explore the city on foot. The staff was unbelievably sweet and went above and beyond to make sure we had everything we needed, even helping us coordinate public transportation. The cleanliness was exceptional, and the breakfast far exceeded our expectations with a variety of delicious options. One of the highlights was the stunning rooftop bar—breathtaking views and the perfect place to unwind. A special shoutout to Tommy! He was extremely knowledgeable, friendly, and genuinely cared about creating a great experience for us. He went above and beyond in every way. We would definitely stay here again. Highly recommended! 🌟🇨🇭✨

Our stay at this hotel was absolutely incredible! The location is truly unbeatable—right in the heart of Lucerne, making it easy to explore the city on foot. The staff was unbelievably sweet and went above and beyond to make sure we had everything we needed, even helping us coordinate public transportation. The cleanliness was exceptional, and the breakfast far exceeded our expectations with a variety of delicious options. One of the highlights was the stunning rooftop bar—breathtaking views and the perfect place to unwind. A special shoutout to Tommy! He was extremely knowledgeable, friendly, and genuinely cared about creating a great experience for us. He went above and beyond in every way. We would definitely stay here again. Highly recommended! 🌟🇨🇭✨

10

sudhindra

11 de jul. de 2024

·

A estadia foi de 3 noites

Had a very good stay here. Staff were very friendly and the breakfast was real good. The property is located very close to the train station and lots of dining options . We had food at the Thai restaurant located in the property food was very delicious and the chef catered to our vegetation options . Would love to come back to this place .

Had a very good stay here. Staff were very friendly and the breakfast was real good. The property is located very close to the train station and lots of dining options . We had food at the Thai restaurant located in the property food was very delicious and the chef catered to our vegetation options . Would love to come back to this place .

8

Angela

25 de dez. de 2025

·

A estadia foi de 2 noites

El menú de desayuno es limitado

El menú de desayuno es limitado

10

Shelley

20 de out. de 2025

·

A estadia foi de 3 noites

The hotel was centrally located near the train station and Old Town. There were excellent restaurants located in the hotel. The room was very nice and there was in-room coffee which we appreciated! We were very happy with our stay and highly recommend.

The hotel was centrally located near the train station and Old Town. There were excellent restaurants located in the hotel. The room was very nice and there was in-room coffee which we appreciated! We were very happy with our stay and highly recommend.

6

Jacob

15 de dez. de 2024

·

A estadia foi de 2 noites

Night clubs are on the roof. Weird place later at night and loud. People clubbing use the elevators and the elevators are trashed. Restaurants associated with hotel are also bland and very over priced. The little Vietnamese place on the backside of the hotel is better then “Mekong”.

Night clubs are on the roof. Weird place later at night and loud. People clubbing use the elevators and the elevators are trashed. Restaurants associated with hotel are also bland and very over priced. The little Vietnamese place on the backside of the hotel is better then “Mekong”.

6

Delia

4 de jan. de 2026

·

A estadia foi de 1 noite

Es war sehr laut in der Nacht wegen des Clubs nebenan. Wir konnten fast nicht schlafen. Frühstücksbuffet war auch nichts spezielles und das Personal leider unfreundlich und sah die Arbeit nicht die gemacht werden sollte. Für den Preis leider nicht wieder.

Es war sehr laut in der Nacht wegen des Clubs nebenan. Wir konnten fast nicht schlafen. Frühstücksbuffet war auch nichts spezielles und das Personal leider unfreundlich und sah die Arbeit nicht die gemacht werden sollte. Für den Preis leider nicht wieder.

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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

10

Helane

há 4 semanas

·

A estadia foi de 4 noites

Quarto e banheiros extremamente limpos. Café da manhã excelente, Wi-Fi funcionava muito bem. Localização boa, a pouca distância da estação principal de trem e com vários restaurantes perto. Único desconforto era o barulho das pessoas na madrugada, saindo de festas no fim de semana, pois nosso quarto era virado para a Pilatusstrasse e não tinha isolamento acústico.

Quarto e banheiros extremamente limpos. Café da manhã excelente, Wi-Fi funcionava muito bem. Localização boa, a pouca distância da estação principal de trem e com vários restaurantes perto. Único desconforto era o barulho das pessoas na madrugada, saindo de festas no fim de semana, pois nosso quarto era virado para a Pilatusstrasse e não tinha isolamento acústico.

10

Guilherme

18 de set. de 2026

·

A estadia foi de 4 noites

Localização excelente. Quarto limpo, equipe educada e prestativa.

Localização excelente. Quarto limpo, equipe educada e prestativa.

10

Gilvania

3 de set. de 2026

·

A estadia foi de 3 noites

Quarto pequeno no entanto novo e acolhedor. Banheiro excelente. Nada do que reclamar. Exceto a equipe de funcionários.

Quarto pequeno no entanto novo e acolhedor. Banheiro excelente. Nada do que reclamar. Exceto a equipe de funcionários.

2

MARTHA P DA

23 de mai. de 2026

·

A estadia foi de 6 noites

Ótima localização. Quarto limpo. Café da manhã bom.

Ótima localização. Quarto limpo. Café da manhã bom.

10

Valeria

23 de mai. de 2026

·

A estadia foi de 6 noites

café da manhã muito bom!

café da manhã muito bom!

Políticas da propriedade

Instruções de check-in

Tudo o que precisa de saber para um check-in tranquilo.

Check-in

Check-out

Check-in a partir das 15:00

Antes das 11:00

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Políticas adicionais e informações sobre esta propriedade.

Alguma questão?

As respostas instantâneas da IA são baseadas nas informações do hotel

Preços para as próximas datas

novembro 2026

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
1	2	3 $211	4 $188	5 $267	6 $189	7 $189
8 $189	9 $189	10 $167	11 $189	12 $189	13 $215	14 $204
15 $188	16 $189	17 $189	18 $189	19 $313	20 $189	21 $189
22 $189	23 $189	24 $189	25 $189	26 $189	27 $189	28 $189
29 $189	30 $189

dezembro 2026

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Preço médio por noite em todas as ofertas, impostos e taxas incluídos.

Preços em USD para 2 hóspedes atualizados diariamente.