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Hotel Fenix Gran Meliá - The Leading Hotels of the World

514 US$

/ noche

Promedio para noviembre

Hotel Fenix Gran Meliá - The Leading Hotels of the World - Image 1

Hotel Fenix Gran Meliá - The Leading Hotels of the World - Habitación

Hotel Fenix Gran Meliá - The Leading Hotels of the World - Habitación

Hotel Fenix Gran Meliá - The Leading Hotels of the World - Restaurante

Hotel Fenix Gran Meliá - The Leading Hotels of the World - Baño

Precios para Hotel Fenix Gran Meliá - The Leading Hotels of the World

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514 US$

/ noche

Promedio para noviembre

Precios medios mensuales

En Hotel Fenix Gran Meliá - The Leading Hotels of the World , los precios por noche son de 335 US$ de media en el mes más barato (agosto) y de 675 US$ en el mes más caro (septiembre), según los últimos 12 meses.

Precio medio por noche en Hotel Fenix Gran Meliá - The Leading Hotels of the World por mes, últimos 12 meses (USD)
Mes	Precio medio
enero	475 US$
febrero	357 US$
marzo	454 US$
abril	519 US$
mayo	559 US$
junio	557 US$
julio	433 US$
agosto	335 US$
septiembre	675 US$
octubre	610 US$
noviembre	514 US$
diciembre	461 US$

Más caro: septiembre (aprox. 675 US$)

Más barato: agosto (aprox. 335 US$)

Acerca de esta propiedad

Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. Encontrarás además conexión a Internet wifi gratis, servicios de conserjería y servicio de cuidado infantil (de pago)...

Servicios

Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. Encontrarás además conexión a Internet wifi gratis, servicios de conserjería y servicio de cuidado infantil (de pago). El servicio de transporte (de pago) te llevará a varios puntos imprescindibles de la zona.

Servicios empresariales

Tendrás un centro de negocios abierto las 24 horas, check-in exprés y check-out exprés a tu disposición. ¿Estás organizando un evento en Madrid? En este hotel tienes a tu disposición 600 metros cuadrados de espacio con zona para conferencias y 6 salas de reuniones. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) disponible 24 horas y aparcamiento sin asistencia (de pago).

Comida

Tienes un restaurante y una cafetería a tu disposición para comer algo, pero si lo prefieres, puedes llamar al servicio de habitaciones las 24 horas de este hotel. Qué mejor forma de acabar el día que con una bebida en el bar o lounge. Se ofrece un desayuno bufé todos los días de 07:00 a 11:00 con un coste adicional.

Habitaciones

Te sentirás como en tu propia casa en cualquiera de las 184 habitaciones con minibar y televisión de plasma. Descansa como nunca en una cama con edredón de plumas y ropa de cama de alta calidad. Para los momentos de ocio, tendrás un televisor con canales por satélite y reproductor de DVD. Además, podrás mantenerte al día gracias a la conexión wifi gratis. El baño privado está provisto de artículos de higiene personal de diseño y bidés.

Ubicación

Si decides alojarte en Hotel Fenix Gran Meliá - The Leading Hotels of the World , te encontrarás en una fantástica zona de Madrid (Salamanca), apenas te separarán 15 minutos a pie de Parque de El Retiro y Embajada de los Estados Unidos. Además, este hotel de lujo se encuentra a 1,3 km de Gran Vía y a 1,7 km de Museo Nacional del Prado.

Qué hay cerca

Paseo de la Castellana(0.1 millas)
Plaza de Colón(0.1 millas)
El Corte Inglés(0.2 millas)
Museo Arqueológico Nacional(0.3 millas)
Centro comercial ABC Serrano(0.4 millas)
Puerta de Alcalá(0.5 millas)
Paseo del Prado(0.6 millas)
Parque de El Retiro(0.6 millas)
Calle de Alcalá(0.6 millas)
Plaza de Cibeles(0.6 millas)
Embajada de los Estados Unidos(0.7 millas)
Plaza de Chueca(0.7 millas)
Gran Vía(0.8 millas)
Centro cultural Círculo de Bellas Artes(0.8 millas)
Museo Thyssen-Bornemisza(0.8 millas)
El aeropuerto más práctico para llegar a Hotel Fenix Gran Meliá - The Leading Hotels of the World se encuentra en Aeropuerto de Adolfo Suárez Madrid-Barajas (MAD)(8.4 millas)

Ubicación

Hermosilla, 2, Recoletos, Madrid, España

Paseo de la Castellana (0.1 millas)

Plaza de Colón (0.1 millas)

El Corte Inglés (0.2 millas)

Museo Arqueológico Nacional (0.3 millas)

Centro comercial ABC Serrano (0.4 millas)

Puerta de Alcalá (0.5 millas)

Más información sobre la ubicación

Reseñas de los huéspedes sobre Hotel Fenix Gran Meliá - The Leading Hotels of the World

9.1

Genial

Basado en 1002 comentarios verificados

¿Quién se queda aquí?

Trabajo

19%

Pareja

48%

Familia

18%

Grupo

9%

Solo/a

4%

Opiniones de los huéspedes

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Según las reseñas más recientes, el Hotel Fenix Gran Meliá - The Leading Hotels of the World es elogiado por su ubicación de lujo en Salamanca, su personal atento y su ambiente clásico, aunque a menudo se señalan las habitaciones pequeñas y los problemas ocasionales con el aire acondicionado.

Más información

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Opiniones de los huéspedes

Según las reseñas más recientes, el Hotel Fenix Gran Meliá - The Leading Hotels of the World es elogiado por su ubicación de lujo en Salamanca, su personal atento y su ambiente clásico, aunque a menudo se señalan las habitaciones pequeñas y los problemas ocasionales con el aire acondicionado.

Muchos huéspedes destacan los excelentes desayunos, un bar agradable y la ventaja del salón Red Level. Algunos viajeros mencionan ascensores lentos o pequeños, ruido de la calle cuando las ventanas están abiertas, elementos anticuados y experiencias inconsistentes con el conserje o la facturación. Si ajusta sus expectativas sobre el tamaño y las características de las habitaciones, probablemente disfrutará de una estancia refinada.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Instalaciones

Las áreas comunes clásicas, el popular salón Red Level y un bar muy apreciado son los puntos fuertes. Algunas reseñas mencionan ascensores pequeños o lentos, problemas ocasionales con el aire acondicionado, elementos anticuados y extras como el coche del hotel o el servicio de valet parking mencionados por algunos.

Reseñas de huéspedes relacionadas

10

Zourik

14 jul 2025

·

Se alojó 4 noches

One of the best experiences we've had in Madrid. The staff was very nice (particularly Yana, who went out of her way to make sure our family was comfortable). Nice size rooms if you get a 1 bedroom, with plenty of space and amenities. Food was excellent at the Red Level lounge. Would definitely go back again.

One of the best experiences we've had in Madrid. The staff was very nice (particularly Yana, who went out of her way to make sure our family was comfortable). Nice size rooms if you get a 1 bedroom, with plenty of space and amenities. Food was excellent at the Red Level lounge. Would definitely go back again.

8

Marcelo A

12 abr 2025

·

Se alojó 3 noches

Fue una buena estancia pero el hotel está viejo y aunque renovado no es moderno. Elevadores lentos y pequeños

Fue una buena estancia pero el hotel está viejo y aunque renovado no es moderno. Elevadores lentos y pequeños

2

Raja

18 ago 2022

·

Se alojó 3 noches

I was very disappointed. AC wasn’t working and no cofee or star in room

I was very disappointed. AC wasn’t working and no cofee or star in room

8

Lawrence

5 abr 2025

·

Se alojó 4 noches

The hotel, a Leading Hotels of the World member, is well located, next to Margaret Thatcher Plaza. We booked a Red Level Deluxe room which included Club Room access and separate check-in on the 7th floor. Room had an entry hallway and bath with door separating the bedroom; it seemed small and cramped. The bed was very comfortable. The RedLevel Club Room offered complimentary buffet or a la carte breakfast till 10 AM and snack buffet starting at 13:30 every day, with standard Spanish style offerings. Premium spirits are freely poured, including Moët Chandon champagne; service is excellent. The Club Room is unexceptional, joining space with Aduana, a limited-menu restaurant; there is access to two uninspiring outdoor terraces, one for smokers. Hotel lobby, adjoining bar (Balmoral) and terrace offer old-world luxury. The other restaurant in the hotel, Zuma, offers Japanese gastronomic fare. Restaurant prices are astronomic, and we avoided them. Note: only some rooms of this category have walk-in showers, in the event a shower-over-tub doesn’t suit, you must specify.

The hotel, a Leading Hotels of the World member, is well located, next to Margaret Thatcher Plaza. We booked a Red Level Deluxe room which included Club Room access and separate check-in on the 7th floor. Room had an entry hallway and bath with door separating the bedroom; it seemed small and cramped. The bed was very comfortable. The RedLevel Club Room offered complimentary buffet or a la carte breakfast till 10 AM and snack buffet starting at 13:30 every day, with standard Spanish style offerings. Premium spirits are freely poured, including Moët Chandon champagne; service is excellent. The Club Room is unexceptional, joining space with Aduana, a limited-menu restaurant; there is access to two uninspiring outdoor terraces, one for smokers. Hotel lobby, adjoining bar (Balmoral) and terrace offer old-world luxury. The other restaurant in the hotel, Zuma, offers Japanese gastronomic fare. Restaurant prices are astronomic, and we avoided them. Note: only some rooms of this category have walk-in showers, in the event a shower-over-tub doesn’t suit, you must specify.

10

Maria

3 ago 2025

·

Se alojó 1 noche

Excelente hotel, clásico y super bien ubicado! Muy elegante y con un magnífico bar!

Excelente hotel, clásico y super bien ubicado! Muy elegante y con un magnífico bar!

10

Kerry

7 sept 2025

·

Se alojó 2 noches

The hotel staff were fantastic, incredibly attentive and friendly. Red level was worth the extra and the breakfast was wonderful. Lovely room and amenities.

The hotel staff were fantastic, incredibly attentive and friendly. Red level was worth the extra and the breakfast was wonderful. Lovely room and amenities.

10

Ana

28 ago 2023

·

Se alojó 3 noches

Hotel is great - rooms are ample, bathrooms a little strange but functional, great location in Madrid. We had a 2 bedroom suite (red level) which suited our family of four perfectly. Red level lounge is really nice, however it lacks in environment (but plenty of drinks and food). Personnel at red level lounge is super sweet. The breakfast however is very lacking for a 5 star hotel, very simple offerings. They could do much better comparing to other hotels we stayed in our vacation in Spain. Lots of courtesy food sent to our room daily, it was a very appreciated, sweet gesture that shows how hospitable this hotel is.

Hotel is great - rooms are ample, bathrooms a little strange but functional, great location in Madrid. We had a 2 bedroom suite (red level) which suited our family of four perfectly. Red level lounge is really nice, however it lacks in environment (but plenty of drinks and food). Personnel at red level lounge is super sweet. The breakfast however is very lacking for a 5 star hotel, very simple offerings. They could do much better comparing to other hotels we stayed in our vacation in Spain. Lots of courtesy food sent to our room daily, it was a very appreciated, sweet gesture that shows how hospitable this hotel is.

10

Mary

21 ago 2024

·

Se alojó 1 noche

We just have the most amazing experience at the Felix Gran Meliá, the instant we arrived were greeted very friendly and caring. We had an overnight flight and went to the hotel to leave the luggage, instead had the lovely surprise that the rooms were ready and could leave our stuff and get settle for the day-something we really appreciated! The buffet breakfast had a great selection, the space is gorgeous, comfortable and the service it’s EXCELLENT. Every single staff person were extremely helpful and welcoming, suggestions for activities, places to visit, timing, they offered help with reservations. A nice token is that the hotel has a car for guest services, it was available that night and it gave us a ride to the restaurant we made reservations that evening. Location is unbeatable!, in a very safe location, 7 minutes walking distance to Alcalá door, terrazas for dinner, 10 minutes from the Prado museum and 15-20 puerta del sol. Definitely a place to stay!!! And we are really hoping to come back very soon!

We just have the most amazing experience at the Felix Gran Meliá, the instant we arrived were greeted very friendly and caring. We had an overnight flight and went to the hotel to leave the luggage, instead had the lovely surprise that the rooms were ready and could leave our stuff and get settle for the day-something we really appreciated! The buffet breakfast had a great selection, the space is gorgeous, comfortable and the service it’s EXCELLENT. Every single staff person were extremely helpful and welcoming, suggestions for activities, places to visit, timing, they offered help with reservations. A nice token is that the hotel has a car for guest services, it was available that night and it gave us a ride to the restaurant we made reservations that evening. Location is unbeatable!, in a very safe location, 7 minutes walking distance to Alcalá door, terrazas for dinner, 10 minutes from the Prado museum and 15-20 puerta del sol. Definitely a place to stay!!! And we are really hoping to come back very soon!

8

javier

31 ago 2022

·

Se alojó 1 noche

Location was perfect, Conditions perfect But it was late August and the temperature was in the low 90. There is no air conditioning!!! So you need to sleep with the windows open. The noise from the street stops at 5:45am. Then it starts at 8:30am. If you are a youngster book it you don’t need to rest!!! If you need 5-7 hours of sleep every night don’t book it. We booked it for three nights. The first night we couldn’t sleep because of the noise on the streets. Second night we slept better because we went to bed at 5:00am. Third night we gave up and went to bed 10:00pm. It was a rough noisy night. The place is perfect if you do not need your night sleep!! I guess in the colder season you can close the windows and there would be no street noise. It would be the perfect place if the windows are closed!!

Location was perfect, Conditions perfect But it was late August and the temperature was in the low 90. There is no air conditioning!!! So you need to sleep with the windows open. The noise from the street stops at 5:45am. Then it starts at 8:30am. If you are a youngster book it you don’t need to rest!!! If you need 5-7 hours of sleep every night don’t book it. We booked it for three nights. The first night we couldn’t sleep because of the noise on the streets. Second night we slept better because we went to bed at 5:00am. Third night we gave up and went to bed 10:00pm. It was a rough noisy night. The place is perfect if you do not need your night sleep!! I guess in the colder season you can close the windows and there would be no street noise. It would be the perfect place if the windows are closed!!

10

Jennifer

4 mar 2023

·

Se alojó 1 noche

Very attentive staff. Valet parking! Friendly check in. Beautiful property. Nice bar area. Close walking to many things. No coffee in room. Only option for breakfast was buffet.

Very attentive staff. Valet parking! Friendly check in. Beautiful property. Nice bar area. Close walking to many things. No coffee in room. Only option for breakfast was buffet.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

Se describe con frecuencia como muy limpio y bien mantenido. Algunos comentarios señalan áreas anticuadas o necesidades de mantenimiento en algunas habitaciones.

Reseñas de huéspedes relacionadas

10

Cesar

26 jul 2023

·

Se alojó 4 noches

The rooms are very comfortable. Enjoyed the old look, yet clean and neat. Completely recommend it.

The rooms are very comfortable. Enjoyed the old look, yet clean and neat. Completely recommend it.

8

Perla

16 mar 2025

·

Se alojó 1 noche

El hotel estaba muy limpio y te dejan bastantes toallas ,los empleados todos eran muy amables

El hotel estaba muy limpio y te dejan bastantes toallas ,los empleados todos eran muy amables

10

RICARDO

31 jul 2023

·

Se alojó 1 noche

Excellent , friendly and very helpful staff in a very beautiful , elegant and clean hotel ..

Excellent , friendly and very helpful staff in a very beautiful , elegant and clean hotel ..

8

Marcelo A

12 abr 2025

·

Se alojó 3 noches

Fue una buena estancia pero el hotel está viejo y aunque renovado no es moderno. Elevadores lentos y pequeños

Fue una buena estancia pero el hotel está viejo y aunque renovado no es moderno. Elevadores lentos y pequeños

10

Moises

28 feb 2024

·

Se alojó 2 noches

Clean and nice

Clean and nice

10

daniele

28 ago 2025

·

Se alojó 3 noches

Hotel maravilhoso! Tudo impecavel!

Hotel maravilhoso! Tudo impecavel!

10

Valeria

26 oct 2025

·

Se alojó 2 noches

My husband and I stayed at Hotel Fénix this October and honestly it was amazing. From the moment we arrived they treated us wonderfully and we felt super comfortable. I have to especially mention Santiago, Antonio and Jean Paul because they were incredible. Always attentive, super friendly and willing to help us with anything. They truly made a difference in our stay. The hotel is great, the rooms very comfortable and clean. The location is perfect for getting around Madrid and exploring the city. Breakfast was also very good. In summary, if you’re looking for a good hotel in Madrid with excellent service, Hotel Fénix is a great option. We were delighted and will definitely return. Totally recommended.

My husband and I stayed at Hotel Fénix this October and honestly it was amazing. From the moment we arrived they treated us wonderfully and we felt super comfortable. I have to especially mention Santiago, Antonio and Jean Paul because they were incredible. Always attentive, super friendly and willing to help us with anything. They truly made a difference in our stay. The hotel is great, the rooms very comfortable and clean. The location is perfect for getting around Madrid and exploring the city. Breakfast was also very good. In summary, if you’re looking for a good hotel in Madrid with excellent service, Hotel Fénix is a great option. We were delighted and will definitely return. Totally recommended.

10

Ed

18 oct 2024

·

Se alojó 3 noches

beautifully kept, very well located, will definitely stay again. Breakfast really good.

beautifully kept, very well located, will definitely stay again. Breakfast really good.

6

Farouk

20 oct 2024

·

Se alojó 1 noche

The room was very small, the conditions of the room and the hotel needed total renovation.

The room was very small, the conditions of the room and the hotel needed total renovation.

10

Alonso

13 oct 2025

·

Se alojó 1 noche

El desayuno excelente el personal, muy atento de la limpieza, excelente y los servicios también

El desayuno excelente el personal, muy atento de la limpieza, excelente y los servicios también

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Habitaciones

Las habitaciones presentan una decoración clásica y camas cómodas, pero muchas son pequeñas con baños compactos; algunas categorías superiores y suites ofrecen más espacio. Varios huéspedes mencionan elementos anticuados o peculiaridades en la distribución, ruido de la calle ocasional con las ventanas abiertas y duchas limitadas.

Reseñas de huéspedes relacionadas

10

Branavan

17 sept 2024

·

Se alojó 1 noche

Beautiful property spacious

Beautiful property spacious

10

David

21 oct 2025

·

Se alojó 1 noche

El piso del cuarto rechina cada que pisa alguien, es muy viejo el edificio, el cuarto está pequeño y la cama es matrimonial

El piso del cuarto rechina cada que pisa alguien, es muy viejo el edificio, el cuarto está pequeño y la cama es matrimonial

10

Beatriz Eugenia

24 abr 2023

·

Se alojó 4 noches

Muy cómodo con ventanas dobles lo cual te aísla del sonido del exterior. El desayuno muy completo. La gente amable y servicio Excelente. Aparte la ubicación inmejorable Los chocolates que te ponen en la noche buenisisimos. Lo único k le faltaría para la perfección es el tamaño de la regadera que me parecio un poco angosta y por ser tina pues incómodo

Muy cómodo con ventanas dobles lo cual te aísla del sonido del exterior. El desayuno muy completo. La gente amable y servicio Excelente. Aparte la ubicación inmejorable Los chocolates que te ponen en la noche buenisisimos. Lo único k le faltaría para la perfección es el tamaño de la regadera que me parecio un poco angosta y por ser tina pues incómodo

2

ibrahim

8 may 2023

·

Se alojó 3 noches

I paid for a 322sq ft premium room but was given a closet sized tiny tiny room. The second day when I complained I was moved to a larger room which should have been allocated at check-in. There was no apology and the change was arranged after a lenghty argument.

I paid for a 322sq ft premium room but was given a closet sized tiny tiny room. The second day when I complained I was moved to a larger room which should have been allocated at check-in. There was no apology and the change was arranged after a lenghty argument.

8

Clara

21 ago 2024

·

Se alojó 1 noche

Servicio excelente, hotel reformado pero la habitación superior la encontré pequeña para dos personas. El baño minúsculo no cabían dos personas , la cama en esta categoría de hotel y habitación podría haber sido extra grande. El desayuno excelente. En general salvando el tamaño de la habitación , el hotel está muy bien.

Servicio excelente, hotel reformado pero la habitación superior la encontré pequeña para dos personas. El baño minúsculo no cabían dos personas , la cama en esta categoría de hotel y habitación podría haber sido extra grande. El desayuno excelente. En general salvando el tamaño de la habitación , el hotel está muy bien.

8

virginia

25 ene 2026

·

Se alojó 5 noches

Room was small ,

Room was small ,

10

Leanna

3 may 2024

·

Se alojó 3 noches

Convenient, friendly staff, rooms are nice size

Convenient, friendly staff, rooms are nice size

10

Bjørn

18 sept 2024

·

Se alojó 3 noches

Meget høy standard på service og restauranter. Vi hadde et rom med terasse meget egen jacuzzi. Rommet var meget lite og trangt. Har tidligere bodd der på jr. Suite og foretrekker nok det selv uten egen jakuzzi.

Meget høy standard på service og restauranter. Vi hadde et rom med terasse meget egen jacuzzi. Rommet var meget lite og trangt. Har tidligere bodd der på jr. Suite og foretrekker nok det selv uten egen jakuzzi.

8

Gianni

4 oct 2023

·

Se alojó 1 noche

A very nice old hotel with a lot of charm, but missing some of the modern conveniences. (stand alone shower, USB ports, etc.) Perfect location for shopping and dining in one of Madrid nicest neighborhood. Generous size and elegant room, but with a small bathroom.

A very nice old hotel with a lot of charm, but missing some of the modern conveniences. (stand alone shower, USB ports, etc.) Perfect location for shopping and dining in one of Madrid nicest neighborhood. Generous size and elegant room, but with a small bathroom.

8

Shayne

7 oct 2025

·

Se alojó 4 noches

Rooms a little cramped

Rooms a little cramped

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

El servicio es ampliamente elogiado como cálido, atento y proactivo en todos los departamentos, con muchos empleados destacados en el conserje y Red Level. Algunos huéspedes informaron de problemas como respuestas poco útiles a las solicitudes de registro temprano, recargos en las reservas o recomendaciones inconsistentes del conserje.

Reseñas de huéspedes relacionadas

10

paola

26 may 2025

·

Se alojó 2 noches

It’s certainly a favorite, from all the toiletry options to the buffet breakfast, but the best part are its people! Friendly and willing to go the xtra mile.

It’s certainly a favorite, from all the toiletry options to the buffet breakfast, but the best part are its people! Friendly and willing to go the xtra mile.

10

Omar

18 nov 2025

·

Se alojó 5 noches

I love this hotel. Have stayed here several times. The service and staff are amazing.

I love this hotel. Have stayed here several times. The service and staff are amazing.

10

FIKRA

24 abr 2023

·

Se alojó 3 noches

Wonderful stay and wonderful staff! Malena was the best from the team,Thank you!

Wonderful stay and wonderful staff! Malena was the best from the team,Thank you!

10

Tonantzin

9 jun 2023

·

Se alojó 8 noches

Amazing hotel! We had a family trip and reunion with extended family and not only it is very family friendly but the attention to detail was superb. We were spoiled by the staff on a daily basis. Cannot say enough good things about this hotel, would certainly be back!

Amazing hotel! We had a family trip and reunion with extended family and not only it is very family friendly but the attention to detail was superb. We were spoiled by the staff on a daily basis. Cannot say enough good things about this hotel, would certainly be back!

10

Stuart

7 nov 2024

·

Se alojó 3 noches

Perfect place to stay in Salamamca. Concierge was excellent

Perfect place to stay in Salamamca. Concierge was excellent

2

james

18 jun 2025

·

Se alojó 7 noches

Doormen were wonderful but the praises stop there, from the moment we arrived we were bombarded with up charges and to book tours, only later to find out that when we did ask them to book a train ticket we were charged double the price, when we confronted the front desk, they said they were obligated to use travel agency, but the unforgivable sin to me was when a bartender added 5 euro extra tip to a one cocktail bill after I signed the check.

Doormen were wonderful but the praises stop there, from the moment we arrived we were bombarded with up charges and to book tours, only later to find out that when we did ask them to book a train ticket we were charged double the price, when we confronted the front desk, they said they were obligated to use travel agency, but the unforgivable sin to me was when a bartender added 5 euro extra tip to a one cocktail bill after I signed the check.

10

Avi

26 mar 2025

·

Se alojó 5 noches

Amazing facility, service and ambience. We'll be always happy to return to Fénix Gran Melia. Special thanks to the frontal desk which excelled in tourist support and kindness. Kudos to Antonio, Jean Paul and Santiago at the front door for their assistance and care.

Amazing facility, service and ambience. We'll be always happy to return to Fénix Gran Melia. Special thanks to the frontal desk which excelled in tourist support and kindness. Kudos to Antonio, Jean Paul and Santiago at the front door for their assistance and care.

10

Odalys

3 ene 2023

·

Se alojó 19.359 noches

I stayed for 9 nights. There was not a day where I was not impressed by the staff amazing customer service. Very nice staff, very friendly. The doorman, the bellman, receptionists, waitress and waiters, housekeepers..... the food is great!! Cocktails are delicious, refreshing, the whole stay was an extraordinary experience!!!!

I stayed for 9 nights. There was not a day where I was not impressed by the staff amazing customer service. Very nice staff, very friendly. The doorman, the bellman, receptionists, waitress and waiters, housekeepers..... the food is great!! Cocktails are delicious, refreshing, the whole stay was an extraordinary experience!!!!

10

Armando Mora

17 nov 2025

·

Se alojó 4 noches

I love it everything was top notch the staff great every suggestion was excellent Andrea in front desk was excellent with her choices and help I suggest everyone to try the Melia experience top of the line see for your self if you are in Madrid I know I will be back

I love it everything was top notch the staff great every suggestion was excellent Andrea in front desk was excellent with her choices and help I suggest everyone to try the Melia experience top of the line see for your self if you are in Madrid I know I will be back

10

Manuel

7 jul 2025

·

Se alojó 1 noche

Great location Service was excellent Staff very accommodating

Great location Service was excellent Staff very accommodating

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Ubicación

Se elogia constantemente su ubicación céntrica y lujosa en Salamanca, cerca de tiendas, museos y el metro, pero generalmente tranquila. Es fácil llegar a pie a los principales lugares de interés.

Reseñas de huéspedes relacionadas

10

Sivaramakrishnan

30 nov 2024

·

Se alojó 3 noches

Very close to all shopping in Serrano..Malena and team were very helpfuland gracious..will come back here

Very close to all shopping in Serrano..Malena and team were very helpfuland gracious..will come back here

10

paola

15 feb 2025

·

Se alojó 3 noches

A great option if you want to be right smack in the middle of everything

A great option if you want to be right smack in the middle of everything

10

JAYME

23 feb 2026

·

Se alojó 3 noches

Ótima localização e pessoal prestativo

Ótima localização e pessoal prestativo

8

Valeria

12 sept 2025

·

Se alojó 4 noches

Excelente ubicación

Excelente ubicación

10

Pablo

27 oct 2025

·

Se alojó 3 noches

Great location

Great location

10

Carlos

20 dic 2024

·

Se alojó 1 noche

Great location.

Great location.

10

Maritza

18 nov 2024

·

Staff is very friendly. Location is excellent.

Staff is very friendly. Location is excellent.

10

Ryun

31 jul 2024

·

Se alojó 2 noches

Great property. Great location in Madrid. Old world hospitality, modern amenities. I would recommend for a few days in Madrid.

Great property. Great location in Madrid. Old world hospitality, modern amenities. I would recommend for a few days in Madrid.

10

Mary

21 ago 2024

·

Se alojó 1 noche

We just have the most amazing experience at the Felix Gran Meliá, the instant we arrived were greeted very friendly and caring. We had an overnight flight and went to the hotel to leave the luggage, instead had the lovely surprise that the rooms were ready and could leave our stuff and get settle for the day-something we really appreciated! The buffet breakfast had a great selection, the space is gorgeous, comfortable and the service it’s EXCELLENT. Every single staff person were extremely helpful and welcoming, suggestions for activities, places to visit, timing, they offered help with reservations. A nice token is that the hotel has a car for guest services, it was available that night and it gave us a ride to the restaurant we made reservations that evening. Location is unbeatable!, in a very safe location, 7 minutes walking distance to Alcalá door, terrazas for dinner, 10 minutes from the Prado museum and 15-20 puerta del sol. Definitely a place to stay!!! And we are really hoping to come back very soon!

We just have the most amazing experience at the Felix Gran Meliá, the instant we arrived were greeted very friendly and caring. We had an overnight flight and went to the hotel to leave the luggage, instead had the lovely surprise that the rooms were ready and could leave our stuff and get settle for the day-something we really appreciated! The buffet breakfast had a great selection, the space is gorgeous, comfortable and the service it’s EXCELLENT. Every single staff person were extremely helpful and welcoming, suggestions for activities, places to visit, timing, they offered help with reservations. A nice token is that the hotel has a car for guest services, it was available that night and it gave us a ride to the restaurant we made reservations that evening. Location is unbeatable!, in a very safe location, 7 minutes walking distance to Alcalá door, terrazas for dinner, 10 minutes from the Prado museum and 15-20 puerta del sol. Definitely a place to stay!!! And we are really hoping to come back very soon!

10

Simon Farid

22 oct 2025

·

Se alojó 6 noches

Close to the Prado and other museums. Close to metro. Upscale area, quiet

Close to the Prado and other museums. Close to metro. Upscale area, quiet

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

El desayuno es ampliamente elogiado por su calidad y variedad, y el bar, los cócteles y Zuma se mencionan positivamente. Algunos huéspedes consideraron que el desayuno era básico o caro, y uno señaló el cierre de un salón.

Reseñas de huéspedes relacionadas

4

gisele

10 ene 2026

·

Se alojó 1 noche

Achei a acomodação ruim, e café da manhã bem fraco para o nível do hotel

Achei a acomodação ruim, e café da manhã bem fraco para o nível do hotel

10

AYSAR

22 jun 2024

·

Se alojó 2 noches

The hotel is nicely situated in the Salamanca district, , shopping is just around the corner, there are nice restaurants close by,very elegant area to walk around,well recommended to stay in this hotel. Breakfast is not excepitional and pricy for what they serve.

The hotel is nicely situated in the Salamanca district, , shopping is just around the corner, there are nice restaurants close by,very elegant area to walk around,well recommended to stay in this hotel. Breakfast is not excepitional and pricy for what they serve.

8

Lawrence

5 abr 2025

·

Se alojó 4 noches

The hotel, a Leading Hotels of the World member, is well located, next to Margaret Thatcher Plaza. We booked a Red Level Deluxe room which included Club Room access and separate check-in on the 7th floor. Room had an entry hallway and bath with door separating the bedroom; it seemed small and cramped. The bed was very comfortable. The RedLevel Club Room offered complimentary buffet or a la carte breakfast till 10 AM and snack buffet starting at 13:30 every day, with standard Spanish style offerings. Premium spirits are freely poured, including Moët Chandon champagne; service is excellent. The Club Room is unexceptional, joining space with Aduana, a limited-menu restaurant; there is access to two uninspiring outdoor terraces, one for smokers. Hotel lobby, adjoining bar (Balmoral) and terrace offer old-world luxury. The other restaurant in the hotel, Zuma, offers Japanese gastronomic fare. Restaurant prices are astronomic, and we avoided them. Note: only some rooms of this category have walk-in showers, in the event a shower-over-tub doesn’t suit, you must specify.

The hotel, a Leading Hotels of the World member, is well located, next to Margaret Thatcher Plaza. We booked a Red Level Deluxe room which included Club Room access and separate check-in on the 7th floor. Room had an entry hallway and bath with door separating the bedroom; it seemed small and cramped. The bed was very comfortable. The RedLevel Club Room offered complimentary buffet or a la carte breakfast till 10 AM and snack buffet starting at 13:30 every day, with standard Spanish style offerings. Premium spirits are freely poured, including Moët Chandon champagne; service is excellent. The Club Room is unexceptional, joining space with Aduana, a limited-menu restaurant; there is access to two uninspiring outdoor terraces, one for smokers. Hotel lobby, adjoining bar (Balmoral) and terrace offer old-world luxury. The other restaurant in the hotel, Zuma, offers Japanese gastronomic fare. Restaurant prices are astronomic, and we avoided them. Note: only some rooms of this category have walk-in showers, in the event a shower-over-tub doesn’t suit, you must specify.

8

Diego

24 nov 2025

·

Se alojó 1 noche

Excelente desayuno!

Excelente desayuno!

10

Valeria

26 oct 2025

·

Se alojó 2 noches

My husband and I stayed at Hotel Fénix this October and honestly it was amazing. From the moment we arrived they treated us wonderfully and we felt super comfortable. I have to especially mention Santiago, Antonio and Jean Paul because they were incredible. Always attentive, super friendly and willing to help us with anything. They truly made a difference in our stay. The hotel is great, the rooms very comfortable and clean. The location is perfect for getting around Madrid and exploring the city. Breakfast was also very good. In summary, if you’re looking for a good hotel in Madrid with excellent service, Hotel Fénix is a great option. We were delighted and will definitely return. Totally recommended.

My husband and I stayed at Hotel Fénix this October and honestly it was amazing. From the moment we arrived they treated us wonderfully and we felt super comfortable. I have to especially mention Santiago, Antonio and Jean Paul because they were incredible. Always attentive, super friendly and willing to help us with anything. They truly made a difference in our stay. The hotel is great, the rooms very comfortable and clean. The location is perfect for getting around Madrid and exploring the city. Breakfast was also very good. In summary, if you’re looking for a good hotel in Madrid with excellent service, Hotel Fénix is a great option. We were delighted and will definitely return. Totally recommended.

10

Odalys

3 ene 2023

·

Se alojó 19.359 noches

I stayed for 9 nights. There was not a day where I was not impressed by the staff amazing customer service. Very nice staff, very friendly. The doorman, the bellman, receptionists, waitress and waiters, housekeepers..... the food is great!! Cocktails are delicious, refreshing, the whole stay was an extraordinary experience!!!!

I stayed for 9 nights. There was not a day where I was not impressed by the staff amazing customer service. Very nice staff, very friendly. The doorman, the bellman, receptionists, waitress and waiters, housekeepers..... the food is great!! Cocktails are delicious, refreshing, the whole stay was an extraordinary experience!!!!

10

Kerry

7 sept 2025

·

Se alojó 2 noches

The hotel staff were fantastic, incredibly attentive and friendly. Red level was worth the extra and the breakfast was wonderful. Lovely room and amenities.

The hotel staff were fantastic, incredibly attentive and friendly. Red level was worth the extra and the breakfast was wonderful. Lovely room and amenities.

10

Valeria

4 jun 2024

·

Se alojó 1 noche

Já fiquei nesse hotel a uns 8 anos atrás. Tinha gostado, mas não amado. Mas dessa vez tive uma ótima surpresa. Estava remodelado e o café da manhã, está espetacular. O que antes era o hard rock café agora é o Zuma, ótimo restaurante oriental! A localização é perfeita!!! O atendimento impecável!! Parabéns, é um prazer um hotel assim

Já fiquei nesse hotel a uns 8 anos atrás. Tinha gostado, mas não amado. Mas dessa vez tive uma ótima surpresa. Estava remodelado e o café da manhã, está espetacular. O que antes era o hard rock café agora é o Zuma, ótimo restaurante oriental! A localização é perfeita!!! O atendimento impecável!! Parabéns, é um prazer um hotel assim

10

Ana

28 ago 2023

·

Se alojó 3 noches

Hotel is great - rooms are ample, bathrooms a little strange but functional, great location in Madrid. We had a 2 bedroom suite (red level) which suited our family of four perfectly. Red level lounge is really nice, however it lacks in environment (but plenty of drinks and food). Personnel at red level lounge is super sweet. The breakfast however is very lacking for a 5 star hotel, very simple offerings. They could do much better comparing to other hotels we stayed in our vacation in Spain. Lots of courtesy food sent to our room daily, it was a very appreciated, sweet gesture that shows how hospitable this hotel is.

Hotel is great - rooms are ample, bathrooms a little strange but functional, great location in Madrid. We had a 2 bedroom suite (red level) which suited our family of four perfectly. Red level lounge is really nice, however it lacks in environment (but plenty of drinks and food). Personnel at red level lounge is super sweet. The breakfast however is very lacking for a 5 star hotel, very simple offerings. They could do much better comparing to other hotels we stayed in our vacation in Spain. Lots of courtesy food sent to our room daily, it was a very appreciated, sweet gesture that shows how hospitable this hotel is.

10

katrina bowling

13 sept 2023

·

Se alojó 5 noches

My trip was with my Mother and our accommodations were perfect for our vacation. The concierge was a tremendous help in purchasing tickets and cabs for our excursions. Breakfast was buffet style with scrambled eggs, fried eggs and boiled. A good selection of cheese , meats , fruits , cereals, yogurt and breads. Wonderful cappuccino and black coffee. Juices and champagne! I would choose this location for a future trip due to closeness to metro, bus and cabs. Excellent shopping all around the area .

My trip was with my Mother and our accommodations were perfect for our vacation. The concierge was a tremendous help in purchasing tickets and cabs for our excursions. Breakfast was buffet style with scrambled eggs, fried eggs and boiled. A good selection of cheese , meats , fruits , cereals, yogurt and breads. Wonderful cappuccino and black coffee. Juices and champagne! I would choose this location for a future trip due to closeness to metro, bus and cabs. Excellent shopping all around the area .

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

6

andré

hace 3 semanas

·

Se alojó 1 noche

Pésimo el A/C tuve que dormir con la ventana abierta y el ruido de la castellana

Pésimo el A/C tuve que dormir con la ventana abierta y el ruido de la castellana

10

jose francisco

hace 4 semanas

·

Se alojó 6 noches

Excelente hotel, hermoso y muy buena ubicación

Excelente hotel, hermoso y muy buena ubicación

8

FELIX

29 ago 2026

·

Se alojó 1 noche

El aire acondicionado no tenía control en la pieza y nos congelamos

El aire acondicionado no tenía control en la pieza y nos congelamos

10

María Laura

26 jul 2026

·

Se alojó 3 noches

En general, fue una experiencia muy positiva. Sin duda recomendaría este hotel por su excelente ubicación en una de las zonas más bonitas de Madrid y por la calidez y cordialidad de su servicio.

En general, fue una experiencia muy positiva. Sin duda recomendaría este hotel por su excelente ubicación en una de las zonas más bonitas de Madrid y por la calidez y cordialidad de su servicio.

10

Gladys Ileana

26 jul 2026

·

Se alojó 2 noches

El staff es excelente y muy atentos!! Siempre pendientes de ayudar y complacer a los huéspedes. La habitación muy limpia y la localización del hotel es perfecta.

El staff es excelente y muy atentos!! Siempre pendientes de ayudar y complacer a los huéspedes. La habitación muy limpia y la localización del hotel es perfecta.

Política del establecimiento

Instrucciones para la entrada

Todo lo que necesitas saber para hacer el check-in sin problemas.

Entrada

Salida

De 15:00 a 00:00

Antes de la(s) 12:00

Interesante

Políticas e información adicionales sobre esta propiedad.

Extras opcionales

Servicios adicionales de pago que puedes solicitar.

¿Tienes una pregunta?

Las respuestas instantáneas de IA se basan en la información del hotel.

Precios para las próximas fechas

noviembre 2026

DO	LU	MA	MI	JU	VI	SA
1	2	3	4	5 $729	6 $729	7 $926
8 $719	9 $553	10 $531	11 $546	12 $604	13 $545	14 $530
15 $499	16 $543	17 $542	18 $500	19 $513	20 $541	21 $580
22 $486	23 $515	24 $576	25 $582	26 $544	27 $656	28 $610
29 $512	30 $488

diciembre 2026

Más barato

Más caro

Precio medio por noche de las ofertas, con impuestos y tarifas.

Precios en USD para 2 huéspedes, actualizados a diario.

El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. Durante el registro de entrada, el titular deberá presentar la tarjeta usada para reservar y un documento de identidad oficial con fotografía a su nombre. Cualquier otra gestión habrá de coordinarse con el alojamiento antes de la llegada. Si tienes dudas, ponte en contacto con el alojamiento a través los datos que aparecen en la confirmación de la reserva. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática. Este alojamiento ofrece el uso de un vehículo eléctrico Audi e-tron durante 1 día por estancia. Los huéspedes deben ponerse en contacto con el alojamiento antes de la llegada para reservar el uso del vehículo (sujeto a disponibilidad). Este establecimiento no permite los cambios de nombre en las reservas. El nombre de la reserva debe coincidir con el nombre del huésped que se registra y se hospeda en el alojamiento. Se requiere un documento de identidad con foto.

Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Pueden aplicarse políticas de cancelación especiales o cargos adicionales a las reservas en grupo (más de 8 habitaciones en el mismo alojamiento y para las mismas fechas).
Este alojamiento acepta tarjetas de crédito. No se aceptan pagos en efectivo.
El alojamiento cuenta con extintor.
Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
El alojamiento afirma que sigue las medidas de limpieza y desinfección de Stay Safe with Meliá (Meliá).
Las normas culturales y las políticas para huéspedes pueden variar según el país y el alojamiento, que es el que dicta las políticas que aquí se muestran.

De acuerdo con la normativa nacional, este alojamiento no acepta pagos en efectivo que superen los 1000 EUR. Para más información, ponte en contacto con el alojamiento a través de los datos que figuran en la confirmación de la reserva.
Hay habitaciones comunicadas o contiguas, sujetas a disponibilidad. Es posible solicitarlas directamente al alojamiento, a través de los datos de contacto que figuran en la confirmación de reserva.
Este alojamiento acepta huéspedes de cualquier orientación sexual e identidad de género (LGTBQ+ friendly).

Desayuno tipo bufé: 45 EUR por persona (precio aproximado)
Transporte al aeropuerto: 105 EUR por vehículo solo ida
Aparcamiento: 45.00 EUR por día
Mascotas: 80 EUR por mascota, por estancia
No se cobran tasas por los animales de servicio

La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.