What happened to Sheraton since being managed by Marriott? Unfortunately, this was far from the Sheraton experience I expected during my stay in Ottawa this weekend. The experience started with a one-hour wait just to park the car, as there was only one valet attendant available. Check-in was slow and inefficient, and breakfast service was extremely disappointing — we waited over an hour to be served cold food. The hotel itself feels tired and run-down, and I was surprised by the lack of security, as anyone appeared able to access guest floors without a key card requirement in the elevators. Overall, this stay did not meet the standards I associate with the Sheraton brand. Considering the price, I would not recommend staying here. Don't waste your money.
What happened to Sheraton since being managed by Marriott? Unfortunately, this was far from the Sheraton experience I expected during my stay in Ottawa this weekend. The experience started with a one-hour wait just to park the car, as there was only one valet attendant available. Check-in was slow and inefficient, and breakfast service was extremely disappointing — we waited over an hour to be served cold food. The hotel itself feels tired and run-down, and I was surprised by the lack of security, as anyone appeared able to access guest floors without a key card requirement in the elevators. Overall, this stay did not meet the standards I associate with the Sheraton brand. Considering the price, I would not recommend staying here. Don't waste your money.