Hotel Laterum

Tråkiga gamla rum

Decent rooms and decent breakfast

It was an easy process. We felt safe and the breakfast was delicious.

I had to change the room because no hot water for the shower, and in the new room, the air conditioner is not working, so sleep with a lot of high temperature. Afternoon check-in staff, ask us to fill out the forms for all guests, including children, so I had to fill out for all of us. I complained why you do not copy the passport and fill the form for the only adult guest. He said 'No'. Police required. Evening staff is very helpful, but he can not do anything because it is a facility problem and he cannot repair the problems.

Hotel staff were courteous but will benefit from additional customer service training such as smiling and show some excitement about the work.