Impiana Beachfront Resort Patong, Phuket

Awesome location, sit by the pool and the beach is a step away with stunning views across Patong bay. Walk out the front door and you’re straight into the fun and life of Patong. If you’re bothered by loud music then certain rooms won’t be good for you as the club next door is loud. We were in those rooms but didn’t mind it at all :-)

The property has excellent location on the beach and in the middle of the Patong market, best of both worlds, the room allocated was excellent. However I feel the front desk staff need to be more hospitable in nature and behavior towards the guest. Every request like early chek in, request for room cleaning etc is met with some if's and but's by the front desk staff rather than a "certainly will get it done" attitude. They feel more like bureaucrats sitting on desks when one approaches with some request. An example I requested room cleaning the staff said "it will be in a queue as they are cleaning other rooms" There is a way to convey the same message in a different way to the guest. HOSPITALITY !!!

It's really by far the best place to stay for the price. Ran on the beach. I need to touch up their bathrooms a little bit, the bathtub of some bleach. Other than that, very zin place

Impiana is a nice hotel, it is not chrome, marble and glass it is a more traditional Thai decor. No high rise here just single floor blocks. I can only comment on our room which was 406 an Impiana Suite, basically 2 standard rooms combined so with a lounge are and two bathrooms, it was nicely decorated but a little worn at the edges. We did have a plumbing issue but this was soon sorted. Be aware that photos and video shown on hotels website are old and whilst the resort still looks like those images it is not quite as crisp as it used to be. The hotel is one of only 3 directly on the beach and near to the heart of the resort so walkable to Bangla Rd, but the rooms near the beach do not hear traffic noise. However there is a large noisy beach club right next door and the rooms to the right of the pool area really hear the music, other rooms just get the base best. So glad we didn’t book the Royal Villa as noise there would be a nightmare. The main asset for the hotel is the staff , friendly and efficient, special mention to Kae and Mee on reception, Polly at breakfast, Yot at the pool bar, and Ohlea the pool attendant who really looked after our needs. Pool Loungers are limited, luckily with our suite we got a private Pati with loungers. Impiana is a great hotel for its price bracket and we would stay again. Thanks to the team, we miss you already

Impiana Suite - best in the house. No chair reservation play; usually some available. No chair and parasol on the beach. Ocean is actually warmer than the pool!