The Royal Wells Hotel, Tunbridge Wells - The Coaching Inn Group

Durante minha estadia, percebi uma diferença marcante no atendimento da equipe. Os funcionários homens foram mais atenciosos, prestativos e ágeis. Já as funcionárias demonstraram um atendimento mais ríspido, com impaciência e pouca disposição. As instalações são boas: quarto amplo, confortável e com boa roupa de cama. Porém, há uma falha importante: a cortina não bloqueia a luz, entra muita claridade pela manhã, prejudicando o descanso. O restaurante é bom, mas para estadias longas (fiquei 10 dias), o menu é repetitivo, com poucas opções, inclusive no café da manhã. Minha maior decepção foi o Sunday Roast: carne mal preparada, legumes sem sabor e falha no serviço — pedi purê extra, que foi esquecido e servido depois, sem sentido. O atendimento estava desorganizado, mesmo com o restaurante vazio. Além disso, o hotel estava em reforma, o que impactou muito: houve dias sem água quente, dias sem água e ocasiões em que o restaurante estava fechado sem aviso prévio. Para finalizar, na última noite não havia calefação. Pedi um cobertor extra e recebi uma manta inadequada, passando frio. No geral, boa estrutura, mas falhas importantes em conforto, organização e atendimento.

Hôtel réservé pour un mariage. Service soigneux et qualitatif.

Breakfast was freshly cooked to order

We had a lovely clean room with a great view over the town. All the staff were very polite and helpful. Tea and Nespresso machine in the room all worked well. It is a good walk into town if a bit downhill on the way there and obviously up on the way back (hence the good view. Parking was ample if a bit tight on space, probably best not to arrive during peak bar hours. There was a small problem with our breakfast order but this was remedied when it came to light and the staff were very apologetic. Would deffinitly stay there again.

I stayed at the Royal Tunbridge Wells Hotel for nearly two weeks, which gave me a very complete perspective of the experience. The room was spacious and comfortable, making it pleasant for a longer stay. However, the hotel was undergoing renovations during my visit, which unfortunately impacted the overall experience. There were days without hot water, days without water at all, and even days without heating — which was quite inconvenient. Regarding the restaurant, the food is good and the quality of the ingredients is noticeable. However, for stays longer than four or five days, the menu becomes quite repetitive, as it is relatively limited. The same applies to breakfast — while everything served is tasty and well-prepared, the lack of variety makes it feel monotonous over time. The biggest disappointment was the Sunday roast. Given how much it is promoted, I expected it to be a highlight, but it was quite the opposite. Not only did it not meet the restaurant’s usual weekday standard, but the service that day was also disorganized. The staff seemed inattentive, dishes were brought out without coordination, and we ended up eating cold food. Overall, it was a frustrating experience. In summary, the hotel has its strengths — especially the room comfort and food quality — but the renovation disruptions and inconsistencies in service significantly affected the stay.