Name: Holiday Inn London-Shepperton by IHG
Address: Felix Lane, Shepperton, Surrey (condado), GB
Price range: 80 US$–278 US$ per night
Rating: 8.1

Opiniones de los huéspedes

En Holiday Inn London-Shepperton by IHG, los viajeros elogian con frecuencia al personal amable, las habitaciones limpias y confortables y la popular piscina, spa y gimnasio, junto con un entorno tranquilo y verde, conveniente para Thorpe Park pero algo alejado de tiendas y transporte.

El desayuno recibe comentarios muy positivos, pero la calidad de la comida y los tiempos de espera en el restaurante varían. Algunos huéspedes mencionan problemas de mantenimiento y comodidad, como controles de temperatura, puertas o fontanería ruidosas, fallos en la televisión/Wi-Fi y restablecimientos de tarjetas de acceso. Hay aparcamiento disponible, pero de pago, y su control ha causado confusiones ocasionales. Espere una estancia cómoda y familiar, con algunas consideraciones a tener en cuenta.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Instalaciones

Las instalaciones de ocio son un punto destacado, con una piscina bien valorada, sauna/sala de vapor y un pequeño gimnasio, además de un agradable bar/salón. El aparcamiento es de pago y ha provocado confusiones con las multas en algunas ocasiones; algunos informan de problemas de mantenimiento de la piscina/jacuzzi o restricciones de acceso debido a clases o horarios infantiles.

Reseñas de huéspedes relacionadas

10

pan pan

3 ene 2026

·

Se alojó 1 noche

Holiday Inn London–Shepperton by IHG has always been our family’s most favourite hotel in the UK. Whenever my son’s school term break or a long holiday begins, this is the first place we want to come to refresh ourselves and truly enjoy some chill family time. During this Christmas and New Year season, we enjoyed two unforgettable and amazing stays here (22nd–23rd December 2025 & 2nd–3rd January 2025), and once again, the hotel exceeded our expectations. Our wonderful experience began at reception. When we discovered that something in our room was not working properly, the amiable and professional receptionist Ms. Tea approached our room immediately. She showed us the utmost care and concern and helped us exchange for a much more comfortable and convenient room, especially suitable for my only son. As the kids’ swimming time was set until 7:00 p.m., Tea kindly suggested that we go swimming first and return to reception later to collect the new room keys. Thanks to her thoughtful arrangement, we had more than enough time to fully enjoy the excellent swimming pool, Jacuzzi, dry sauna, and wet steam room. It truly helped both adults and kids to relax and chill completely. After our swimming session, we were very hungry. At that moment, Restaurant Manager Mr. Nadeem approached us and brought my son some board games and painting sheets. My son was extremely excited, especially because Nadeem remembered him. His warm and thoughtful gesture made us feel very close and cheerful.

10

Stephanie

20 jul 2025

·

Se alojó 1 noche

Clean and comfortable. Efficiency booked into hotel. We used the pool, which was a little grunby around the rim. Only slight niggle would be paying to park for the night £8. Hotel is in a pleasant area with a marina and parkland around it.

10

Peter

10 may 2025

·

Se alojó 2 noches

Good out of the way hotel which caters for the athletic types with a gym and swimming pool. Has a large car park good as you have to have transport to get to it.

10

Brett

18 ago 2025

·

Se alojó 1 noche

Great hotel. Very clean and has a great small gym, pool area, sauna and steam room

6

Jonathan

15 ago 2025

·

Se alojó 1 noche

Helpful staff , despite some IT issues. The lobby and restaurant were spotlessly clean. The hall way to our room could do with somw TLC, and the door to pur bathroom was the same. Gym was small with not mich kit there but the pool looked nice- no kids after 7pm.

10

Eleanor

20 abr 2024

·

Se alojó 1 noche

Great pool and spa facilities, lots of parking, reception very helpful, meal at the restaurant was nice although a little overpriced. Amazing breakfast!

10

Brett

24 jul 2025

·

Se alojó 1 noche

Good gym, pool

10

Fathima Nafla

7 ago 2025

·

Se alojó 2 noches

The service was really good overall, but there are two matters that need to be addressed On the second day of our stay, we went to the pool after signing in at reception.around 11am However, after about 10–15 minutes, we were asked to leave due to a regular class taking place. This was disappointing as we were not informed about it in advance, and the kids were really upset.

10

Katie

2 ago 2024

·

Se alojó 2 noches

Everything is well-maintained. The spa and pool were a huge bonus. The bar area is great - spacious and comfortable, serving tasty pizza til 11pm. There's a beautiful outdoor area by the river. Breakfast is high quality. We wish we had booked another night!

8

CHRISTOPHER

20 may 2024

·

Se alojó 1 noche

Have stayed at the hotel a few times now and like it very much. The only fly in the ointment with our most recent stay was that we received a parking ticket for parking in the hotel car park. Even though we checked in and booked the car in on the screen at reception, this did not prevent us being threatened with the fine, which was swiftly dealt with by the hotel staff and revoked. We understand these things happen, and it would not stop us from rebooking with the hotel.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

Muchos huéspedes encontraron las habitaciones y las zonas comunes muy limpias o impecables. Algunos señalaron fallos como habitaciones polvorientas, cabello en los baños, olores persistentes, bandejas sin recoger en los pasillos y servicio de limpieza ocasionalmente omitido.

Reseñas de huéspedes relacionadas

10

Stephanie

20 jul 2025

·

Se alojó 1 noche

Clean and comfortable. Efficiency booked into hotel. We used the pool, which was a little grunby around the rim. Only slight niggle would be paying to park for the night £8. Hotel is in a pleasant area with a marina and parkland around it.

8

Gillian

7 oct 2025

·

Se alojó 2 noches

Enjoyed our stay, the room was spotlessly clean , the bed was comfortable, the under floor heating in the bathroom was amazing. We had a minor problem that was sorted when we spoke to the reception staff.

6

David

12 jul 2025

·

Se alojó 1 noche

Safe wasn’t working and wasn’t fixed after being reported / checked. Lots of hairs in bathroom. Fridge was warm.

8

Neil

8 dic 2025

·

Se alojó 1 noche

Very friendly helpful staff. Room was spotless and spacious. Loved the heated floor in the bathroom. Lovely breakfast and good choice of foods. Very nice stay thank you.

4

G S

5 nov 2024

·

Se alojó 1 noche

Room not clean, very noisy doors just outside the room and breakfast was terrible.

10

Steve

6 oct 2025

·

Se alojó 1 noche

Clean and well run

10

Dawn

25 jul 2023

·

Se alojó 4 noches

Had a lovely relaxing stay. Staff incrediably helpful & friendly. Room was comfortable, my only comment would be the net curtains in our room could have been cleaner-black marks. Everywhere else very clean.

8

Stuart

21 jun 2023

·

Se alojó 5 noches

The staff at Shepperton were all amazingly friendly. The hotel itself was very very clean, our room was spotless and made up every day of our 5 night stay. The breakfast buffet was also top notch with a selection of and cold food to suite every taste. The air-con in the room was perfect, which was good as it was in the late 20,s outside. The car park is large and £3 per day, you really need a car as the hotel is out of the way. We used Shepperton train station to get into London, it is about a 25 minute walk there, the train takes about 55 minutes to Waterloo. The hotels fitness centre was a popular place, always somebody using it and the pool. The only problem we had was that the internet was hit and miss which meant that the tv apps didn't work, I ended up using my mobile as a hot spot for my laptop.

6

Kirk

3 ago 2023

·

Se alojó 3 noches

Hotel was very busy - coiridors littered with trays and old dishes not cleared. The first / second day of a 3 day stopover- room not serviced despite reguests

4

LAURA

16 may 2025

·

Se alojó 1 noche

The room was dusty and not cleaned very well, hair in the bathroom for one. The room although refurbished is badly maintained with paint peeling off the wall in the bathroom and all walls and skirting boards scratched and dusty. You can also hear people in the rooms next door showering and flushing the toilet. Would never stay again.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Habitaciones

Las habitaciones son generalmente cómodas, con algunas distribuciones espaciosas y detalles apreciados, como suelos con calefacción en los baños. Los inconvenientes señalados incluyen problemas de control de temperatura, ruido de puertas o fontanería, sofás cama pequeños o incómodos, habitaciones oscuras o anticuadas y fallos ocasionales en la televisión/Wi-Fi.

Reseñas de huéspedes relacionadas

2

abdulalem

18 may 2023

·

Se alojó 3 noches

The room to small for 2 people and no refrigerator in room .

10

karen

11 jul 2025

·

Se alojó 1 noche

This is a very nice hotel in a good location with a nice restaurant & bar. Only negative for us was the location of the room as our room was next to the fire doors which are closed at night so every time someone went through them the door would bang.

8

Gillian

7 oct 2025

·

Se alojó 2 noches

Enjoyed our stay, the room was spotlessly clean , the bed was comfortable, the under floor heating in the bathroom was amazing. We had a minor problem that was sorted when we spoke to the reception staff.

6

helen

21 jul 2024

·

Se alojó 1 noche

Lovely staff lovely room But very noisy was woken up several times but an event and people shouting and arguing. No air conditioning so windows open as hot room.

8

Keith

23 dic 2025

·

Se alojó 1 noche

Very noisy toilet system sounds like drilling so they moved us to another room but should not havevhappend and was an inconvenience

4

Imran

16 ago 2024

·

Se alojó 2 noches

Arrived at the hotel from a long journey booked a family room what I can I say didn’t full fit the family . Sofa bed was small and terrible no way could of fitted 2 children onit wasn’t happy ask the receptionist can we change room the answer was we don’t have any bigger size room but rudley just offered a refund back there and then no sorry or anything I would have took the refund but as I was travelling 5 hours drive lasthing I wana be doing is looking for hotels. Didn’t like the receptionist she was rude horrible and not welcoming.i would have had at-least like some sort of compensation for not full filling are family room for us . Would I stay there again NO.

6

Lee

9 jun 2025

·

Se alojó 1 noche

Arrived and booked through Hotels.com, was greeted by reception warmly, was allocated room on the first floor, sadly no view whatsoever as it was blocked by Roofing, therefore made the room feel very dark. Room could do with a lick of paint and the air-conditioning unit seem to come in and wake you up on its own accord. Room generally film tired, but okay for a night stay. Parking is chargeable at eight or £9 per night, website states only £3 for residence, this is not the case. It was raining when I checked in, and the newly refurbished tiles on the entrance to the hotel are a death trap, so slippy.

4

Tracey

11 jul 2024

·

Se alojó 1 noche

The paint work in the room was really dirty and stained. The worst part was the air con. I spoke to Simon who tried to fix it, but the room was stuck at freezing. He was unable to fix it, so the room felt damp as it was so cold …. It was horrendous getting out the shower

8

Stuart

21 jun 2023

·

Se alojó 5 noches

The staff at Shepperton were all amazingly friendly. The hotel itself was very very clean, our room was spotless and made up every day of our 5 night stay. The breakfast buffet was also top notch with a selection of and cold food to suite every taste. The air-con in the room was perfect, which was good as it was in the late 20,s outside. The car park is large and £3 per day, you really need a car as the hotel is out of the way. We used Shepperton train station to get into London, it is about a 25 minute walk there, the train takes about 55 minutes to Waterloo. The hotels fitness centre was a popular place, always somebody using it and the pool. The only problem we had was that the internet was hit and miss which meant that the tv apps didn't work, I ended up using my mobile as a hot spot for my laptop.

8

richard

9 oct 2024

·

Se alojó 1 noche

Room TV kept going back to standby mode, so moved to another room. had dinner in bar area, had to wait a long time for meal. also was auto charged 10% gratuity on top of meal ! not happy with this.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

El servicio recibe elogios frecuentes por ser cálido, acogedor y servicial en todos los equipos. Entre los problemas ocasionales se incluyen el registro lento o con poco personal, información o respuestas inconsistentes a los problemas, problemas con las tarjetas de acceso y algunas interacciones bruscas.

Reseñas de huéspedes relacionadas

10

Peter

18 sept 2025

·

Se alojó 2 noches

Very good service as usual we always feel welcome when we stay here. We would like to point out your receptionist Tea was very helpful.

2

Jonathan

9 nov 2025

·

Se alojó 1 noche

Loud banging of doors, people talking loudly in the corridors, running in the corridors. This went on all night long. We called the reception but nothing was done. Hardly any sleep all night.

10

Ryan

9 nov 2025

·

Se alojó 1 noche

Excellent stay in Shepperton, for a work trip. Celine was great during check in and check out, making us feel very welcome and showing our kids the play area in the lobby. A great selection and quality at breakfast, where Julie was a great server.

4

Mark

27 oct 2024

·

Se alojó 1 noche

I was ahead of the queue so did not have to wait long but 1 person on check in peak time and a lot of people at the back of me. Got to the room no sofa bed made up for our some no bedding rang house keeping and reception twice no answer . After an hour I went down to see them yes I will sort said the beleaguered receptionist , he did not an hour later after multiple calls house keeping answered . “Are you in a hurry because we have only one team member on and a lot of will to do hotels full. .” No it’s ok we will go eat and you can access the room” An hour later not done , approaching 9.30 it was done all fine. Meal was better than last year same event , breakfast was great usual holiday inn style.

10

Trevor

7 jul 2023

·

Se alojó 2 noches

Excellent location for our trip and a 2 night stay. Hotel looks good, spacious car park. Room good size, bed VERY comfortable and aircon good. On arrival, male Receptionist quite brusque, almost offhand. No info re breakfast timings, for example, plus directions to our room were vague. Other Receptionist much more welcoming and helpful. Food….two breakfasts excellent choice and tasty. Two evening meals as per breakfast, very enjoyable. On the second night, all guests key cards were not working so trip to Reception to sort. Overall, would be happy to recommend this hotel.

6

Jun Pui Jerry

30 oct 2023

·

Se alojó 1 noche

We received poor service from the front desk lady named Nina. She was very pushy making us to confirm we have booked our room using a master card ending xxxx, with a very unfriendly attitude. We answer in an unsure tone trying to explain we booked through expedia and we would not have used a master card to book. She was very unhappy with the response and said "that's fine this is your key", without even letting us to finish our sentence. Ended up we were correct, most likely the master card is an expedia account, but we do not want to have another conversation with Nina. The gentleman helping us the next morning for checkout was nice and friendly, I hope the check-in with Nina was a one off experience.

10

Phil

13 dic 2025

·

Se alojó 1 noche

Superb check in, extras and a refurbishments to the hotel resulted in an excellent stay that I would highly recommend to anyone staying in the area or looking to commute into London

4

Mark

28 oct 2025

·

Se alojó 1 noche

Understaffed , inexperienced staff

8

CHRISTOPHER

20 may 2024

·

Se alojó 1 noche

Have stayed at the hotel a few times now and like it very much. The only fly in the ointment with our most recent stay was that we received a parking ticket for parking in the hotel car park. Even though we checked in and booked the car in on the screen at reception, this did not prevent us being threatened with the fine, which was swiftly dealt with by the hotel staff and revoked. We understand these things happen, and it would not stop us from rebooking with the hotel.

8

John

14 nov 2025

·

Se alojó 1 noche

Very slow check in. Maid told me to check out was 10am not 11am which was frustrating

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Ubicación

Situado en una zona tranquila y pintoresca cerca del río/puerto deportivo y cerca de Thorpe Park, pero alejado de tiendas y transporte. La mayoría de los huéspedes encuentran más fácil el acceso en coche; los trenes requieren un paseo hasta la estación de Shepperton.

Reseñas de huéspedes relacionadas

10

Yenly

19 sept 2023

·

Se alojó 1 noche

We stay only one night and it was great, you can walk into town with lots of pubs- restaurants etc. easy access to the train station

6

Vinod

21 may 2025

·

Se alojó 2 noches

Property generally OK. However, it is quite remote and not much else around.

10

Stuart

29 may 2025

·

Se alojó 2 noches

Reasonable hotel, with a mix of clients, business and tourist. Clean, modern with all you could want. Why they need to charge for parking is unwarranted. The hotel is fairly isolated.

8

Brian

8 nov 2023

·

Se alojó 1 noche

Located in a quiet wooded area, the hotel could use some updating (like new carpet in the hallways) - Breakfast and room service are very good

10

Mustafa

13 abr 2025

·

Se alojó 2 noches

Second time here with family. The atomsphere and facility is of 4 star hotel. Friendly and helpful staff. The hotel is locates in a beautiful area and has great facilities. There is indoor swimming pool and a gym. It is close to many important landmarks including Thrope park. Also there are nice walking paths in the area

8

Brian

16 oct 2023

·

Se alojó 2 noches

This is an older property that has been updated in recent years - It is off the beaten path - Not close to very much - Room was comfortable and the team were very nice and professional

10

Louise

18 jun 2023

·

Se alojó 1 noche

Brilliant location in a nice quiet area by the river. Clean and friendly hotel.

8

Stuart

21 jun 2023

·

Se alojó 5 noches

The staff at Shepperton were all amazingly friendly. The hotel itself was very very clean, our room was spotless and made up every day of our 5 night stay. The breakfast buffet was also top notch with a selection of and cold food to suite every taste. The air-con in the room was perfect, which was good as it was in the late 20,s outside. The car park is large and £3 per day, you really need a car as the hotel is out of the way. We used Shepperton train station to get into London, it is about a 25 minute walk there, the train takes about 55 minutes to Waterloo. The hotels fitness centre was a popular place, always somebody using it and the pool. The only problem we had was that the internet was hit and miss which meant that the tv apps didn't work, I ended up using my mobile as a hot spot for my laptop.

8

Torkil

1 ago 2025

·

Se alojó 7 noches

Good Hotel,good breakfast but location not good.Far away from everything

8

jack

30 oct 2024

·

Se alojó 2 noches

It was quiet and a pretty scenic location just a bit inaccessible without a car

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

El desayuno se valora comúnmente como muy bueno y con mucha variedad. La comida y el servicio del restaurante/bar son variados, con informes de largas esperas, artículos ocasionales fríos o servicio caótico, un cargo por servicio que se añade automáticamente y precios que a veces se consideran elevados; se ofrece comida gratis para niños, pero no siempre se comunica.

Reseñas de huéspedes relacionadas

8

Ashfaq

27 jun 2025

·

Se alojó 2 noches

I always stay here when I am on business for the last few years All very good including all the staff But the breakfast options in the morning have gone down hill Please bring back small boxes of cereal and yogurt cartons plus juice cartons as well

10

Eleanor

20 abr 2024

·

Se alojó 1 noche

Great pool and spa facilities, lots of parking, reception very helpful, meal at the restaurant was nice although a little overpriced. Amazing breakfast!

8

Jonna Mae

31 dic 2025

·

Se alojó 1 noche

Breakfast was great

8

Rosa

10 ago 2025

·

Se alojó 1 noche

Excellent facilities, clean and spacious rooms. Friendly staff. Food ok, breakfast - a good variety but taste was a little disappointing- I've had better, but would stay again.

2

JOHN

14 jul 2024

·

Se alojó 1 noche

My wife fell over on arrival and hurt her knee and elbow just before checking in due to rug not being properly set, flat on the floor. Staff were helpful and offered assistance. Breakfast was chaotic! To say the least. We informed reception manager of the breakfast problems, he said they were being looked into. Have photos to proof the mess at breakfast. Absolutely terrible!

10

Luke

21 sept 2025

·

Se alojó 1 noche

I have stayed at the property a number of times and it is clean and quiet with excellent facilities. I did eat in the restaurant again this year, but the standard of food appears to have dropped considerably. This may have been a one off, chef not in etc, but we were disappointed with the food which we did inform the bar.

8

Mark

4 oct 2025

·

Se alojó 1 noche

Room great.Bar ok but expensive with some drinks not available.Breakfast buffet not to usual standard, had a 7:30 breakfast and most items were cold

6

simon

21 sept 2025

·

Se alojó 2 noches

Food in the restaurant not very good. A few meals in our party were burn But a good breakfast

10

Teresia

18 nov 2025

·

Se alojó 2 noches

Really good variety of breakfast.

8

richard

9 oct 2024

·

Se alojó 1 noche

Room TV kept going back to standby mode, so moved to another room. had dinner in bar area, had to wait a long time for meal. also was auto charged 10% gratuity on top of meal ! not happy with this.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Mes	Precio medio
enero	98 US$
febrero	109 US$
marzo	120 US$
abril	112 US$
mayo	119 US$
junio	150 US$
julio	161 US$
agosto	118 US$
septiembre	136 US$
octubre	125 US$
noviembre	116 US$
diciembre	114 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $239	21 $246	22 $118	23 $100	24 $278
25 $85	26 $117	27 $171	28 $104	29 $92	30 $106	31 $101

DO	LU	MA	MI	JU	VI	SA
1 $80	2 $104	3 $141	4 $90	5 $88	6 $80	7 $95
8 $82	9 $119	10 $204	11 $126	12 $97	13 $91	14 $128
15 $81	16 $127	17 $204	18 $163	19 $99	20 $82	21 $120
22 $107	23 $141	24 $174	25 $166	26 $114	27 $118	28 $161
29 $84	30 $99

Holiday Inn London-Shepperton by IHG

Precios para Holiday Inn London-Shepperton by IHG

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Habitación Premium, 1 cama doble

Habitación Premium, 1 cama doble con sofá cama

Habitación estándar

Habitación Premium

Habitación estándar, 1 cama doble, accesible para personas con discapacidad

Suite, 1 cama de matrimonio grande

Habitación estándar, 2 camas individuales

Habitación estándar, 1 cama doble

Reseñas de los huéspedes sobre Holiday Inn London-Shepperton by IHG

¿Quién se queda aquí?

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Interesante

Extras opcionales

¿Estás considerando este hotel para tu viaje a Shepperton?

Precios para las próximas fechas