The House, An Autograph Collection All-Inclusive Resort - Adults Only

Quarto confortável, instalacoes de alto padrão e areas comuns bem mantidas e agradáveis. O excepcional é o atendimento dos funcionarios, absolutamente personalizado e atencioso

Wow. Just wow. Both the garden view rooms and the beachfront view rooms were beautiful. Sometimes the angles and the photographer are “creative”, lol, but not here. It’s the real deal. If you ask, you can get a beachfront room with direct walk up access to one of the pools, or a direct walk up to a garden. Some on the second and third floors have stunning oceanfront views but not this access. The beach is long with the softest sand, and the water is a clear as you can imagine. You can schedule water sports and coordinate for other activities like any place, but the water sports were included. They had a few different vendors show up on the property, but they weren’t pushy sales folk and don’t “take over” the lobby. They have the kindest and most helpful staff that I’ve experienced in the Caribbean, hands down. Everyone from the cooks to the bartenders to the front office folks are welcoming, gracious, and real - they aren’t putting on a show. We also ate at their sister properties, a major plus to the all-inclusive allure of this place. Again, hands down, The House has the best amenities and by far the best food. My wife and I were celebrating 20 years with another couple doing the same. Between us we’ve been all over the Caribbean and this was one to remember. I have ZERO complaints. Really.

I am incredibly disappointed with my experience at this resort. We were three women traveling together, and from the moment we arrived, the staff made us feel unwelcome. The lack of friendliness was noticeable throughout our stay, particularly from several of the female staff members. It was honestly uncomfortable how we were treated. One of the biggest issues was the dining experience. We were turned away from the restaurant twice because we were told we weren’t dressed appropriately. We were fully covered but wearing nice beachwear, which seems completely reasonable at an all-inclusive beachfront resort. Because we were repeatedly denied dinner, we ended up eating off the property for the rest of our vacation, meaning we couldn’t even take advantage of one of the main benefits we had paid for with the all-inclusive package. Things only got worse when, three days into our stay, the electricity in our room went out. The maintenance team was unable to fix it that evening and told us someone would return first thing the next morning. No one ever did. By the afternoon, I had to go to the front desk myself just to find out what was happening. Only after I asked for an update did they offer to move us to another room. At no point did anyone proactively communicate with us or apologize for the inconvenience. Overall, the level of customer service was some of the worst I’ve ever experienced. The staff came across as rude, unprofessional, and indifferent to guest concerns.

We had a fantastic honeymoon at The House, room was fantastic and service impeccable - can’t wait to come back!

My husband and I stayed here for his birthday. If you’re looking for a VERY quiet stay here is the place to be. If not and you prefer activities & nightly entertainment try somewhere else. For us that was the only downside to this hotel, we’re well travelled and expected “adult only hotel” = entertainment, late nights, music etc. Even the bar that’s usually a lively atmosphere was silent and most guests went to bed early. Nevertheless the property itself and rooms were on point, the beach was footsteps away which we preferred to the pool, its rocky in the beginning but once you get past that there’s sand. They provide a ferry to other sister hotels if you want a change in scenery and also Treasure hotel a few footsteps away you can have dinner at no extra cost, we had his birthday dinner there and had some fun, there was a guy singing guests favorite songs and dancing. The House staff were f’in amazing and knew our name after 2days. The warm welcome from the receptionist can’t remember her name (glasses), Tupac who answered any questions we had or help we needed, Ms Pat the omelet Queen, Agnes who always made sure we were good, Ria, Sophie, Shantelle, Terry, Rawle, Devere the Barman that we hung out at the bar with at night and had great conversations, the Spa girls, housekeepers and the associates who’s names I don’t remember, thank you. You all made our stay enjoyable, we came as guests and left as family. To the Owners/Mgrs you have an amazing team they deserve a raise!!!