Overall the staff was fine & we were given a welcome bottle of sparkling wine. The hotel is located very close to restaurants, pubs, stores, the Harbour & public transportation in The Rocks historic area. We loved the large terrace with our 1 bedroom suite on the 6th floor; it had a lovely view of the Opera House & the Bridge (or a cruise ship docked at Circular Quay). The unfortunate incident that sort of created a less than fully positive stay was finding a huge cockroach at the closet door as I was going to bed at 10:30 pm on our last night. Totally freaked me out! My husband was trying to take care it then spotted another one under the bed. I immediately called the front desk & the night manager quickly moved us to another room. I was very grateful for her quick response & resolution because there was no way I could sleep in that bed. Overall a good experience with just that very unfortunate incident
Overall the staff was fine & we were given a welcome bottle of sparkling wine. The hotel is located very close to restaurants, pubs, stores, the Harbour & public transportation in The Rocks historic area. We loved the large terrace with our 1 bedroom suite on the 6th floor; it had a lovely view of the Opera House & the Bridge (or a cruise ship docked at Circular Quay). The unfortunate incident that sort of created a less than fully positive stay was finding a huge cockroach at the closet door as I was going to bed at 10:30 pm on our last night. Totally freaked me out! My husband was trying to take care it then spotted another one under the bed. I immediately called the front desk & the night manager quickly moved us to another room. I was very grateful for her quick response & resolution because there was no way I could sleep in that bed. Overall a good experience with just that very unfortunate incident