Mantra Chatswood

Staff were very professional and courteous

Rooms should be cleaned on daily basis.

Unfortunately our bathroom drain had a horrible smell, and the toilet roll was left empty on the holder? The air-conditioning control panel didn't work so we were unable to adjust the temperature. It was just a bed to sleep in for us, so not a huge deal, however it was a bit disappointing for a Mantra. The check in was excellent, very seamless and kind, welcoming staff. Also, the lift doors shut super quick, which was strange!

perfect for my purpose

The Hotel is in an excellent location. Very close to transport and shops. The hotel staff is helpful and polite. Internet connection was good. Parking for $25/day was a good deal. Unfortunately, the 1 bedroom apartment we stayed in for 5 nights was very neglected and dirty. We complained about it shortly after we arrived and while we were out a housekeeper visited our apartment but failed to fix the problems. The blanket on the bed was thorned, the windows were all dirty, including the frames, with some mold growing on the glass. The shelves of the kitchen cabinets were disgustingly soiled, the pendant lights above the benchtop were very dusty, garments from a previous guest were left in the dryer and one of the frying pans had burnt on food residue. These were the bigger problems. The safe in the room was disengaged, therefore unusable (they are disengaged in all rooms) carpet needed vacuuming. The condition of the apartment was far from 4 stars. It would not pass even at a cheap backpacker hostel.