Buckatree Hall Hotel

Upon arrival there was a sign on the reception advising that there is no food being served at the hotel. This includes breakfast. Anyone wishing to eat in the evening will need to either drive somewhere (not really walking distance from anything) or use a delivery service. It would be helpful to have this clearly detailed on the booking page as it is a general assumption that the hotel will at the very least include a breakfast service. The building, grounds and surrounding areas are all very nice, however, upon entering the hotel, its as if you have gone back in time to the 1980's. The whole decor is very dated, with narrow halls and stairs and the rooms themselves haven't been renovated for what seems like 3 decades. I imagine that the hotel was once a very nice place, with the restaurant and grounds, and would have been a fantastic wedding venue, however, it seems that years of neglect and lack of investment have lead to it becoming rather run down and and in need of extensive upgrades.

Excellent location and nice clean room with a scenic view of the pond and nature.

Think Faulty Towers and you won’t be disappointed. The reception staff run the bar and everything- absolutely lovely. However, keys given to other guests ( walking in whilst a guest was in bed- totally unacceptable) No working radiators, yet showers scolding hot, freezing cold rooms - used towels for extra warmth, rooms offered to our elderly party down the metal fire escape stairwell - we refused, no working lift. For the price we paid - it’s reflected in facilities. Spotless rooms and lovely staff that tried hard.

Not really

Unfortunately in this case you get what you pay for. Whilst this hotel was the cheapest around, it certainly felt like it once you stepped inside. We were told 24 hours before our stay that there would be no food available at the hotel, which didn’t leave us anytime to cancel and book a different one somewhere else. Annoyingly it looks like this has been the case for a while. The pictures had shown the hotel overlooking a lake/large pond but what was there was just a remnant of the pond which was now dirty and full of rubbish. Our room had a window at the end of our bed which was looking directly into another 4 rooms, so we had to keep the curtains closed. Our bathroom had mould on the walls, and despite having an ironing board, there was no iron. The beds have spring mattresses which feel like they have seen better days and the heating came on around 5pm so the room was very cold before that. I will say the shower had great pressure as did the toilet, but the walls were so thin we could hear the neighbours doing everything in their bathroom. Staff were polite but felt very uninterested in our presence. I feel the charm this hotel once had is long gone. On the plus side it is walking distance from The Wrekin trail and the ercall trail with free parking, so ideal if you just want somewhere to sleep inbetween treks.