We have stayed at this hotel many times over the years and had always enjoyed it, which makes this review especially disappointing to write. The gardens are absolutely beautiful and the spa is quite good, but unfortunately the overall experience this time was terrible. The rooms are extremely outdated and poorly maintained for a hotel at this price point. The bathroom lighting is awful, and the general condition of the rooms feels old, neglected, and far below what you would expect from a property that markets itself as luxury. What completely ruined our stay, however, was the hotel allowing a wedding event with music so loud that at 1:00 AM the windows in our room were literally shaking from the noise. It was impossible to sleep. We ended up having to pack all of our belongings in the middle of the night so they could move us to another room, except the “solution” was sending us to a house outside the hotel grounds where there were even dogs barking through the night. A hotel of this cost and supposed caliber should never allow late-night events until 2:30 AM that so severely impact the guest experience. We left incredibly disappointed and, sadly, after many stays here, we will not be returning.
We have stayed at this hotel many times over the years and had always enjoyed it, which makes this review especially disappointing to write. The gardens are absolutely beautiful and the spa is quite good, but unfortunately the overall experience this time was terrible. The rooms are extremely outdated and poorly maintained for a hotel at this price point. The bathroom lighting is awful, and the general condition of the rooms feels old, neglected, and far below what you would expect from a property that markets itself as luxury. What completely ruined our stay, however, was the hotel allowing a wedding event with music so loud that at 1:00 AM the windows in our room were literally shaking from the noise. It was impossible to sleep. We ended up having to pack all of our belongings in the middle of the night so they could move us to another room, except the “solution” was sending us to a house outside the hotel grounds where there were even dogs barking through the night. A hotel of this cost and supposed caliber should never allow late-night events until 2:30 AM that so severely impact the guest experience. We left incredibly disappointed and, sadly, after many stays here, we will not be returning.
