Le Royal Méridien Shanghai

Clean hotel. We happened to be upgrade to a room with a fantastic view. I believe it was another hotel they have taken over. Rooms are clean and nice but seem a little dated if you looked closer. Service is great. Some staff speak English well however all had translator devices if needed. Elevators took a long time as you need to transfer from ground to Lobby and then to your floor. Same goes with gym and pool access. There is a lot of waiting unfortunately. I would stay again. Location is super close to a lot of great food options.

Great property and perfect location. The gym needs a little updating but is still functional. Would definitely stay again.

We stayed in the hotel for 2 nights. Overall experience is nice. Room is spacious with decent interior design. Fitness center and swimming pool is up to 5 star hotel standard. Great location. The only thing bothered us is slow check in.

部屋はきれいで素敵な感じです。部屋にずっと滞在する分にはゆっくりできるホテルだと思います。外灘にも近いので旅行者にはよいホテルです。残念だったのはジムとスイミング・プール。カウンターの人はけっこうな冷たさで、かつ、あんまり導線もよくないし、きれいでもなかったです。そこにいかなければその他のスタッフは皆さん親切で素敵なホテルでした。

房間於61樓晚上被65樓的酒吧音響聲音影響睡眠質素

Overall experience is nice. Room is spacious with decent interior design. Fitness center and swimming pool is up to 5 star hotel standard. Great location. The only thing bothered us is slow check in.

One of the best hotels in East Asia, providing a luxurious experience, the only downside I would say is the elevators can be confusing because there are so many. All the amenities are beyond great comparing with other Hilton and Marriot hotels I stayed in East Asia.

The hotel is in a great location. A short walk down Nanjing Road to the Bund. Lots to see in the area and nothing is really far away by taxi/Didi. The food choices for breakfast and dinner were extensive. Great gym, steam room, and pool. The staff were really helpful. If you don’t speak Mandarin then just take your time explaining what you need. My room was compact but the view was amazing, and the bed was comfortable and spacious.

We stayed in the hotel for 2 nights. Overall experience is nice. Room is spacious with decent interior design. Fitness center and swimming pool is up to 5 star hotel standard. Great location. The only compliant is slow check in.

Despite being a five-star hotel, the spa experience was far from it. I booked the 250-minute package for $550, expecting top-tier service—but it was a complete disappointment. The massage was poorly done, and the masseuse kept interrupting every few minutes to push for extra services. What was supposed to be a relaxing experience turned into a stressful one. To make matters worse, they charged me $700 instead of the agreed $550. The quality of the massage was subpar, and the service overall was terrible. Definitely not worth the price or the

Clean hotel. We happened to be upgrade to a room with a fantastic view. I believe it was another hotel they have taken over. Rooms are clean and nice but seem a little dated if you looked closer. Service is great. Some staff speak English well however all had translator devices if needed. Elevators took a long time as you need to transfer from ground to Lobby and then to your floor. Same goes with gym and pool access. There is a lot of waiting unfortunately. I would stay again. Location is super close to a lot of great food options.

Very clean location is amazing staff very friendly

冷氣不冷 房間有嚴重黴味

備え付けの冷蔵庫が全く冷えないので、見てもらいました、スタッフは中を開けて温かい空気に「あっ、、、」という顔つきをしたのですが、これは冷蔵機能はありません、という驚きの回答でした。中には有料のビールやジュースも入っているので冷蔵庫だと思います。出かけるため急いでいたので、もうそれ以上質問もしませんでしたが、真夏で冷たい飲み物が用意しておけない事は非常に不満で、対応も不愉快でした。毎日交換してくれるバスタオルも使い古したようにくたっとしていて、臭かったり穴が空いている時もあり、これがコンラッドなのか？と本当にがっかりしました。

There was a small happening when I checked in, but I was able to start my trip happily and safely with the quick response of the high people. There is Nanjing Road behind the hotel, so it was convenient to shop. Breakfast was not bad, and the hotel was generally not bad. However, it was different from the room we booked, and I talked to the hotel in advance and wanted a high floor, but it was a low floor on the 21st floor. Also, I was a little surprised that there was mold in the bathroom. When I travel, I use Conrad Hotel often In this trip, there was a deposit part that was a little embarrassing. When I looked up other reviews, I found that there were more deposit problems than I thought. I hope you all check it out in advance and go. Still, thank you all for your kindness. I don't know if I will go there again on my next trip to Shanghai, but if I do, I want to leave it as a better memory.

The hotel location is excellent, right next to the bust Nanjing Road for shopping and dining, and sightseeing. The room we had had a fantastic view and was large and clean. I like the Japanese style toilets. The breakfast buffet was delicious and had lots of options. Special thanks to Ivy, Yebby, and Diana for their fantastic service.

It would be the perfect stay if not for these issues, even though the rooms are non-smoking, we smell cigarette smell in the bathroom and the whole room. I suspected it was through the ventilation because when we off the toilet ventilation, the cigarette smell stop. The mini fridge is not cold and 1 of the towel is dirty and have stain on it .

The location is very good. Near the subway and the shops of Nanjing road. To get there via subway use the People's Square stop and take exit 19, you will have to cross Jiujiang road and walk one block on Nanjing road, and then turn right, to find the road with the main entrance. Concierge and front desk staff were extremely helpful. The room views from the 50th floor were breathtaking. The the room was modern, updated and very clean.

The location of Conrad Shanghai is excellent—very convenient with shops nearby. However, the overall experience was disappointing. Check-in was delayed with poor communication, and I was wrongly told I hadn't paid. Despite advance notice, my back-to-back bookings were mishandled, and my daughter’s name was misspelled. The room wasn’t very clean, with mold in the bathroom and no place to hang clothes. Service and cleanliness fell short of what I expect from a Conrad property. I hope management takes this feedback seriously.

Love the location - about 7 mins walk away from People’s Square exit 14, and just beside Nanjing Shopping Street which is about 20 min walk to The Bund. Hotel is clean and well maintained throughout our 1 week stay. Will recommend to others!

I have stayed twice in this hotel already, 1st time was a business trip, and the second time with my family. Room is spacious perfect for us traveling with kids. The location is excellent so fair warning, prepare your wallet since there are a lot of shops and restaurants around the area. I also recommend availing of the breakfast. It's really good with a variety of food options.

Excellent location, poor room design (i.e. the room is meant for guest to stay not just for fancy design). Its toilet downgrades conrad's standard as a premium hotel brand.

房間於61樓晚上被65樓的酒吧音響聲音影響睡眠質素

The rooms were very small in comparison to other Conrad hotels I stay in, quite deceving to say the least when you see the photos on the website. Had to call for towels everyday, location is greag but i dont think I'd stay there again..

The room temperature is set at 25 and very uncomfortable. They came and not able to fix it. Very unpleasant.

Best location, so accessible not just to the bund but basically to any other areas worth visiting in Shanghai. Everything was within a 5-stop radius by metro. Hotel was about 200m from a key metro station too. Room was so well sound-proofed and amenities were great. Only thing that could be better was the water pressure for the shower but nothing too terrible anyway. Wonderful stay and would highly recommend this!

The hotel is in a great location. A short walk down Nanjing Road to the Bund. Lots to see in the area and nothing is really far away by taxi/Didi. The food choices for breakfast and dinner were extensive. Great gym, steam room, and pool. The staff were really helpful. If you don’t speak Mandarin then just take your time explaining what you need. My room was compact but the view was amazing, and the bed was comfortable and spacious.

The location is very good. However, the room design is like a white elephant, i.e. beautiful but useless: small and inconvenient toilet and shower room, plus big and useless walking hallway. It has not reached the top tier standard of a conrad (probably because it was taken over from Le Meridien).

Excellent location to be based at if doing a short Shanghai trip. It is linked directly to a small mall with retail and food. MRT station is just across the street. And the location is right at the west entrance of East Nanjing pedestrian street , so you get the convenience of all the shops and food that comes with it. The room we got was super impressive and by far this was the best quality room we got on our Shanghai trip. Voice activated curtains, lights and music (though you'd need to speak mandarin to make it work), also buttons available. Toilet and bath was very good and there was an electrical bidet! We got the west view with our high-floor room. Try to get the east view of Bund view if possible.

The location is very good. Near the subway and the shops of Nanjing road. To get there via subway use the People's Square stop and take exit 19, you will have to cross Jiujiang road and walk one block on Nanjing road, and then turn right, to find the road with the main entrance. Concierge and front desk staff were extremely helpful. The room views from the 50th floor were breathtaking. The the room was modern, updated and very clean.

The staff (Evelyn KY Lie) in check in desk was extemely friendly and helpful.

Really nice hotel, well decorated and well situated. Staff friendly at reception and concierge desk. I stayed for 6 nights in two different stays and got upgraded to an executive room on my second stay, which was a very nice gesture. The downside was the set check in time at 3pm which generates long queues especially on Saturday. I’m sure there must be a better system to avoid such issue that they admitted was a recurring one.

While we experienced a few disappointments with our rooms at check-in, Molly, the Guest Service Manager, was truly exceptional in the way she handled the situation. She listened attentively to our concerns, responded promptly to our needs, and treated us with genuine kindness throughout. Her professionalism and generosity, including upgrading our stay to make up for the discomfort, turned what began as a frustrating experience into a much more positive one. We greatly appreciated her attentive care and commitment to guest satisfaction.

The staff in the executive lounge was exceptional and they would go the extra mile to assist.

Had a great time staying at Conrad during my trip in Shanghai! Front desk staff Cara who helped me with check-in was so friendly, enthusiastic, and helpful. Cara also upgraded my parents room and my room from king deluxe to king executive room on a high floor with amazing view! Awesome staff with amazing service!! Also Conrad Shanghai for sure has the most convenient location! Its so easy to get around and it's close to all the popular tourist spots! Rooms were spacious and clean. Food at breakfast buffet was excellent with so many options from different cuisines. Would definitely book Conrad again next time I come to Shanghai!!

To begin with the positives, the location of this hotel is excellent, being a short walk from People’s Square Station and Nanjing Pedestrian Street. The layout and overall comfort of the room is adequate. However, the negatives of our experience far outweigh the positives. First, the front desk staff is a combination of poorly trained and inexperienced, struggling with most questions - especially in English. Responding to simple requests such as “may I have another room key” throws them for a loop. This is presumably why the check-in takes painfully long. Next, the room itself was in very poor condition. Between significant mould in the bathroom to worn out and unusable outlets/switches, a serious renovation was needed over a year ago. When I spoke to the front desk about this issue they showed me another room with identical issues, and then even another one which they were certain did not have the issue (it did). Finally, I booked what Expedia and the Hilton website refer to as a “High Floor” Deluxe Suite. We were then placed on the 34th floor, which I later learned was on the bottom third of the building. When I asked the front desk about it they simply shrugged it off as being the name of the room, and to sort of get over it. Overall, my experience at this hotel was very poor. While management did make efforts to accommodate my party, they all fell short. Given the amount of properties in this price range and similar location, I won’t be recommending it.

Really poor service especially room service and food quality not great either. No one answers the phone for room service so had to go down to reception and wait as staff numbers are not enough, just to order some food. In room ordering did not work either. Really not good enough standard for this hotel

The location of Conrad Shanghai is excellent—very convenient with shops nearby. However, the overall experience was disappointing. Check-in was delayed with poor communication, and I was wrongly told I hadn't paid. Despite advance notice, my back-to-back bookings were mishandled, and my daughter’s name was misspelled. The room wasn’t very clean, with mold in the bathroom and no place to hang clothes. Service and cleanliness fell short of what I expect from a Conrad property. I hope management takes this feedback seriously.

We had a wonderful stay at Conrad, very nice staff and excellent service! Barry in the reception was amazing!

夏休みという時期が悪いかもしれませんが 期待していたコンラッドでの宿泊にはがっかりしました。 チェックインの列にげんなりしながら1時間近く並ぶ ロビーで元気なお子様たちが走り回る 翌日の朝食も長蛇の列 9時すぎころから、 人気順に食べ物がなくなっていく 今度はビュッフェの前で長蛇の列が、、、 以前、大阪コンラッドでの滞在がよかった分 上海コンラッドは同じブランドと思えないくらいのマイナスでした。

Very good hotel in a very good place! The address on this listing wasn’t correct (at least not when I used my Apple Maps), so finding the hotel the first time was a bit of a challenge. As I was walking around Shanghai I was looking for directions on the listing but couldn’t find them. There’s multiple entrances for this hotel, too, which made it more challenging!

This location is very convenient but it is kind of crowded . The taxi drivers alway miss it.

This hotel in located Nan Jing walking street, it easy for shopping and dining. But the conditions of in and out of the hotel is not convenient and confusing because the hotel service is not in the first floor and mixed with merchants shop. As a 5 star hotel. it poorly constructed.

I have stayed twice in this hotel already, 1st time was a business trip, and the second time with my family. Room is spacious perfect for us traveling with kids. The location is excellent so fair warning, prepare your wallet since there are a lot of shops and restaurants around the area. I also recommend availing of the breakfast. It's really good with a variety of food options.

Best location, so accessible not just to the bund but basically to any other areas worth visiting in Shanghai. Everything was within a 5-stop radius by metro. Hotel was about 200m from a key metro station too. Room was so well sound-proofed and amenities were great. Only thing that could be better was the water pressure for the shower but nothing too terrible anyway. Wonderful stay and would highly recommend this!

The proximity to the Bund view and Nanjing Road was excellent. However, there were several downsides: the surrounding roads were often heavily congested, the lobby service didn’t feel like 5-star quality, most of the room outlets didn’t work properly, making it difficult to find a functioning one, and the hairdryer was very poor. If your goal isn’t the view or Nanjing Road, another hotel might be a better choice.

The hotel is in a great location. A short walk down Nanjing Road to the Bund. Lots to see in the area and nothing is really far away by taxi/Didi. The food choices for breakfast and dinner were extensive. Great gym, steam room, and pool. The staff were really helpful. If you don’t speak Mandarin then just take your time explaining what you need. My room was compact but the view was amazing, and the bed was comfortable and spacious.

Excellent location to be based at if doing a short Shanghai trip. It is linked directly to a small mall with retail and food. MRT station is just across the street. And the location is right at the west entrance of East Nanjing pedestrian street , so you get the convenience of all the shops and food that comes with it. The room we got was super impressive and by far this was the best quality room we got on our Shanghai trip. Voice activated curtains, lights and music (though you'd need to speak mandarin to make it work), also buttons available. Toilet and bath was very good and there was an electrical bidet! We got the west view with our high-floor room. Try to get the east view of Bund view if possible.

Lovely hotel, the location is fantastic for exploring Shanghai. I had a fabulous room overlooking the Bund and Pudong. All the staff were really helpful and friendly

Love the location - about 7 mins walk away from People’s Square exit 14, and just beside Nanjing Shopping Street which is about 20 min walk to The Bund. Hotel is clean and well maintained throughout our 1 week stay. Will recommend to others!

Excelente localização , café da manhã muito bom , quarto super confortável , roupas de cama excelente, atendimento perfeito

The hotel location is excellent, right next to the bust Nanjing Road for shopping and dining, and sightseeing. The room we had had a fantastic view and was large and clean. I like the Japanese style toilets. The breakfast buffet was delicious and had lots of options. Special thanks to Ivy, Yebby, and Diana for their fantastic service.

food is below average, not impressive.

I have stayed twice in this hotel already, 1st time was a business trip, and the second time with my family. Room is spacious perfect for us traveling with kids. The location is excellent so fair warning, prepare your wallet since there are a lot of shops and restaurants around the area. I also recommend availing of the breakfast. It's really good with a variety of food options.

bad cutomer service, got the food poisoning at their buffet

The hotel is in a great location. A short walk down Nanjing Road to the Bund. Lots to see in the area and nothing is really far away by taxi/Didi. The food choices for breakfast and dinner were extensive. Great gym, steam room, and pool. The staff were really helpful. If you don’t speak Mandarin then just take your time explaining what you need. My room was compact but the view was amazing, and the bed was comfortable and spacious.

Brilliant location, views and breakfasts

Really poor service especially room service and food quality not great either. No one answers the phone for room service so had to go down to reception and wait as staff numbers are not enough, just to order some food. In room ordering did not work either. Really not good enough standard for this hotel

ON SUNDAY BROUGHT MY FRIENDS AND FAMILY FOR THEIR LEVEL 11 FOOD BUFFETT, GOT FOOD POISONING. INCLUDING MY 5 YEARS OLD.

夏休みという時期が悪いかもしれませんが 期待していたコンラッドでの宿泊にはがっかりしました。 チェックインの列にげんなりしながら1時間近く並ぶ ロビーで元気なお子様たちが走り回る 翌日の朝食も長蛇の列 9時すぎころから、 人気順に食べ物がなくなっていく 今度はビュッフェの前で長蛇の列が、、、 以前、大阪コンラッドでの滞在がよかった分 上海コンラッドは同じブランドと思えないくらいのマイナスでした。