Hotel Accademia

Room with 4 beds, clean linens, good breakfast food, good customer check-in ~ draw back 2 flights of stairs no elevators, front door steps out to very busy, noisy high traffic out side restaurant/cafe. Bath room 36 inches wide and 9 feet deep, very narrow and challenging to turn, bend and dry off upon shower, very, very tight.

Staff were very friendly and hotel only 10 mins from Train Station. Lots of Restaurants, sights etc all within walking distance. Hotel does not have lifts so if you have heavy luggage you will have to carry to your rooms

Hotel central, duas quadras da estação de trens de Firenze, quarto ótimo e lindo. Rua muito movimentada com diversos restaurantes. Quarto muito silencioso. Ducha ótima. Lençóis novos e cama muito confortável. O Hotel é lindo, mas tem uma escada bem grande na entrada. Pessoal super amigável! Voltarei!

Great quiet location within easy walking distance from the train station and to all the major tourist locations within Florence. Friendly staff and nice breakfast with a wide variety of food options. We took advantage of the laundry service and they did a nice job on the clothes; returning them clean and folded. You do need to climb three flights of shallow stairs to reach the front desk, but what are a few more stairs in Italy? Would stay here again.

NO ELEVATOR. so if u've got a big luggage, forget about it. However, unless u r staying at a 5star hotel, this place just might do. Great value, walkable everywhere, in safer area, busy streets, felt like I was thrown in the middle of Firenze back in the time while A/C was working great. VERY CLEAN bathroom was a plus.

Ótimo atendimento no checkin, rápido e simples. O hotel está bem no centro e a uns 10min a pé da estação de trem. O quarto que ficamos era gigante, banheiro um pouco pequeno, chuveiro com boa presão. Café da manhã simples, porém bom, o croissant deles é o melhor que já comi, muito boa mesmo. Não tem elevador, apenas escada, se tiver com mala pesada, dá um trabalho, porém eles são muito atenciosos.

hotel molto bello e pulito situato al centro di Firenze in zona S.M.Novella. Personale professionale e gentile. Garage Giglio (a pagamento) a 50 metri dall'hotel.

We could not park anywhere close to the hotel! This makes absolutely no sense to visitors from another country, There was no heads up at all about this! The gentleman at the front desk stopped everything he was doing to help us and he was great! He went above and beyond for us. It’s too bad he has to deal with this nonsense.

No elevator due to location in historic buildings.

Great location A lot of stairs to The lobby

Poor check in with little to no interaction. Shower had someone else’s hair in it and stepped on a foreign toenail in the room. We went out for drinks at the wine bar located two feet from the front door of the hotel and got locked out by the hotel staff on our first night. As this hotel is old and only uses metal keys, we could not get back in. The desk is supposed to be monitored 24 hrs but we spent 30 minutes calling the desk, ringing the doorbell, and all three of us pounded on the door extensively. We were finally let in by a disgruntled employee who talked in circles and suddenly pretended not to understand us when we asked why the doors were locked and we were not informed of when this would occur or how we could get in. When we asked why no one answered our calls, he claimed the phone was broken. However, when we called the number while standing at the desk, the phone rang loud and clear. Since we could not receive any answer from the staff about why this happened and whether or not it would happen again we decided to move hotels. When telling the morning staff about the incident, they were not sympathetic and tried to place the blame on us. Even the staff told us that when working at night they get worried about the people who wandered the street and feel unsafe. As three young women locked out at night, we REALLY felt unsafe. After a very long conversation we were able to leave our reservation early, but not without being forced to pay for a night we did not stay.

Everyone was courteous, kind, and helpful. This hotel is extremely clean. I would definitely stay here again. It was beautiful.

We loved our stay. Great location. Very clean room. Breakfast was great. The staff were very helpful in recommending places to go and in giving directions. This is a perfect place to stay for a weekend in Florence.

We had a wonderful experience at Hotel Accademia. Friendly staff. Clean rooms. Lovely breakfast.

Variety of options for breakfast. Room was clean and cool.

The room was spotless, the staff was so accommodating would totally recommend.

Nice stuff and very clean

The hotel's location was convenient. We had an interior room which was quieter. The second night of our stay, we did not have hot water and the water pressure was low. I told the front desk about it. They fixed the issue and the following day, the water pressure was back to normal and the hot water returned. Also, on the second night, we had a lot of mosquitos in our room. The front door to the hotel is kept open at all times so it's not surprising that mosquitos get into the hotel. However, I did not expect to have mosquitos in the room. After killing four big mosquitos in the room, I went to the front desk to tell them about it. The gentleman at the front desk said he would tell the owner. Meanwhile that night, I slept with a blanket covering me from head to toe to not get bit by mosquitos. The next morning, when I walked past the front desk, the gentleman was still there and the owner also was there. He mentioned to the owner the issue with the mosquitos in the room. The owner said that she places items that plug into the outlets to keep mosquitos away and that they would place it in my room but they never did. And the next night, there were still a bunch of mosquitos in the room. In the past, I was bitten by a mosquito while on vacation that transmitted Dengue which I told them about but they did not understand the seriousness of the mosquito-borne illness since they did nothing to mitigate the mosquitos in the room. I will not stay again.

Good location. Close to train station and within walking distance to main attractions. Breakfast was good. However, room was a disappointment. Actual room was big but washroom was tiny (couldn't even sit down on the toilet probably). There was also mold in the washroom ceiling and you can smell it in the entire room too as there is no ventilation.

We were supposed to stay 2 nights but ended up only staying 1. They do not advertise that there are several flights of stairs to get to your room. Our bedding and bathroom were clean but the rest of the room was dusty and dated. The air conditioning did not work well and we were very hot at night. The worst part was that they locked the front door at night and it took the concierge a while to come open it for us — we called and rang the bell and a gentleman from the bar next door drunkenly tried to help us but it took some time to get access to our hotel. I said something to the concierge and he was rude and said he was in the bathroom. I believe he was out smoking cigarettes and did not expect anyone to come late night. This is when we decided we would check out the next day and find a better hotel. We ended up at Globus around the corner which I highly recommend. To the staff here — tell your guests about the stairs in the listing, dust the rooms, and let guests know if the front door will be locked (especially if it will take you 20 mins to answer it!). The gentleman that checked us in and out was very kind.

I booked a single room and it was just off reception and next to the common area. I could hear the conversations and people walking to and from their rooms which I didn’t like - as there was no carpet it was more like staying in a hospital - I was glad I was on my own as I’m not sure how private it would have been to have conversations in the room. Noise from staff started as early as 430am. The aircon was on a timer so woke to blast of cold air at around 2 or 3 am. I worked out how to turn off. Fan on bathroom on sensor and very noisy and took long time to turn off. Basic breakfast included with lots of pastry options. Reasonable coffee. Great location.

The room was quite spacious and very clean.

Værelset var rent og pænt. Personalet med søde og hjælpsomme. Hotellets beliggenhed i byen er perfekt og i gå afstand til mange attraktioner Vores værelse lå ud til vej og der var tydelig støj fra restauranter og café bl.a. to caféer der lå lige nedenunder med musik fra udendørs højtaler frem til midnat. Der er isolerede vindue, men kunne ikke holde støjen ude. Vindue måtte stå åben pga mangelfuld ventilation i såvel soverum som badeværelse, hvilket var de eneste rum. Værelse 101 og 102 ligger begge ud mod gaden. Vi boede der 6 nætter og 3 dage var vi uden varmt vand i bruser. Vi troede først at det var fordi vi stod sent op (kl.8), - men en dag stod vi op få kl. 6 og da der ikke var varmt varmt kontaktede vi receptionen om morgenen og der kom varmt samme dag.

The room was beautiful and the bed was so comfortable! This was an easy walk from the train station. There is a restaurant right below that had good food, which was a welcome sight after walking all day!

Hard bed, AC not working properly, the shower and door knobs falling apart, the room needs maintenance, mildew in shower

Staff was nice and professional. Room was dark. A bit too expensive

La habitación era bastante comoda, a pesar de no ser grande. El cuarto de baño era un poco pequeño.

This is a beautiful, small hotel. The room was a good size. It was very quiet.

Great location good eateries close by. Only issue was no aircon so had to open windows to outside bar restaurants noise.

The room was small but comfortable with nice bed and bedding. It's an old hotel built in an old tower, so there are many steps to get upstairs to the lobby and more to the rooms and breakfast area . It is very quiet for sleeping, the breakfast was very good and the facilities and amenities are all newer. It is a lovely older hotel.

Poor check in with little to no interaction. Shower had someone else’s hair in it and stepped on a foreign toenail in the room. We went out for drinks at the wine bar located two feet from the front door of the hotel and got locked out by the hotel staff on our first night. As this hotel is old and only uses metal keys, we could not get back in. The desk is supposed to be monitored 24 hrs but we spent 30 minutes calling the desk, ringing the doorbell, and all three of us pounded on the door extensively. We were finally let in by a disgruntled employee who talked in circles and suddenly pretended not to understand us when we asked why the doors were locked and we were not informed of when this would occur or how we could get in. When we asked why no one answered our calls, he claimed the phone was broken. However, when we called the number while standing at the desk, the phone rang loud and clear. Since we could not receive any answer from the staff about why this happened and whether or not it would happen again we decided to move hotels. When telling the morning staff about the incident, they were not sympathetic and tried to place the blame on us. Even the staff told us that when working at night they get worried about the people who wandered the street and feel unsafe. As three young women locked out at night, we REALLY felt unsafe. After a very long conversation we were able to leave our reservation early, but not without being forced to pay for a night we did not stay.

Great hotel. Amazing staff, they were so friendly and helpful! Great location.

Great location. Friendly, helpful staff.

The hotel was amazing. We would definitely stay here again. The hotel staff was so friendly especially Allesandro at the front desk. He was so helpful. The lady that does the breakfast was amazing also. She always was on top of everything. Thank you for an amazing stay.

Son muy amables y atentas. Olvidé un suéter la primera vez que me hospede, lo guardaron y me lo entregaron cuando regrese en una segunda ocasión.

Outstanding location, lovely hotel, and friendly, knowledgeable staff. We would stay here again!

Best hotel staff.

Loved our stay here! Alessandro was so friendly and helpful! Breakfast was excellent, rooms were spotless, comfy beds and location couldn’t be better. Will stay here again.

Great hotel in the heart of the city. Literally dozens of restaurants out the front door. Market & Mercato Centrale around the corner. Walkable from train station. The rooms are large and well kept for an old building. The staff is wonderful & friendly. Nice selection for breakfast, which is included. It's not a big chain hotel breakfast, but something for most. The woman who sets up and cleans the tables is very hard working. Always running around and making sure things are clean and you have everything you need. A pleasant find by accident.

Caring, kind, supremely professional staff.

Location of the hotel is good. Just what we needed. Easy to walk to the centre. Many places nearby to eat. The hotel offered only breakfast, which was ok. Many alternatives to eat around the hotel. The hotel is very clean. An ‘old’ house converted very well in a lodging. The personnel can communicate in English. Very helpful.

Ideal location in the heart of Florence, walkable to all attractions. Excellent restaurants in the area.

Great hotel with very clean and comfortable room. The location could not be better for dining, sight seeing, and shopping. Super easy to walk to the train station

Very good location easy to get to from airport- a safe good city hotel

The location is simply unbeatable - easy walk to everywhere and so many restaurants right near by! We really enjoyed our Qualdruple room, which is perfect for our family.

Walking distance from the main train station and Duomo, and all of the major tourist destinations. We were able to walk everywhere with ease. Good breakfast and friendly staff.

Great location good eateries close by. Only issue was no aircon so had to open windows to outside bar restaurants noise.

Location! Location! Location! Convenient to everything! Good breakfast!

Great location, very close to the central train station in Florence.

The room was very clean, simple and nice. I enjoyed the location and the breakfast. Finally, the staff were absolutely wonderful; all of them!!

We loved our stay. Great location. Very clean room. Breakfast was great. The staff were very helpful in recommending places to go and in giving directions. This is a perfect place to stay for a weekend in Florence.

Breakfast was very good with many options. Busy street with many dining options close by but it’s also quiet inside. Hotel location is good as it’s close to many major attractions. Staff are very friendly and helpful.

Very good hotel in a great location. 5 minute walk to the train station that allowed us to explore other parts of the country. Tram stop to/from airport is also 5 minute walk. Main tourist sites all within 15 minutes walk. Plenty of dining options. Room was very clean and in good condition. Staff were very friendly and helpful. Breakfast was very good. They do ask that you reserve a time for breakfast (between 07:30 and 10:00) because dining area is small but they didn’t mind taking food to go when we were on a tight schedule which we appreciated. Would certainly stay here again.

Breakfast was great. There were a lot of options to choose from. I love their coffee and freshly squeezed juice. Staff were all nice. Conveniently located to everything. They make up the room everyday. Would stay here again,

Very kind and friendly staff, really good breakfast. It is very centric to walk to every interesting site.

Ok but very basic . Breakfast not brilliant as not much choice. Most reception staff ok . Was given a kettle and tea & coffee when requested. Good area as near train and tourist attractions in

Not a fully modern property, Hotel Accademia‘s strength is its excellent staff. For our long stay, we enjoyed every interaction with staff members. In Florence, I would stay there again if they fixed the breakfast up a bit. Lacking any warm items like scrambled eggs or complements, the breakfast is largely bread and cake with side items like yogurt and fruit or nuts. Because the coffee machine did not include decaf coffee, I enjoyed hot tea. To get warm milk you had to ask for it, which the employees always delivered with a smile. The location is perfect.

This hotel was fine. The people at the front desk were friendly, though one afternoon the roof above our rooms was being worked on, making being in the room miserable, and they were not able to move us to a different room nor did they offer a discount for the room that day. The employees did not even know the maintenance was happening, and no solution was presented. There were not any hot breakfast options, which would have made the breakfast better.

Hot showers ! Clean facilities, great breakfast included. Close to major sites

Breakfast was amazing! Staff were friendly and it was open late for us to get checked in around midnight after a late flight which was super convenient. 6 minute walk in the morning to see Il Duomo. Be prepared for stairs, which we were, as there are quite a few of them - wouldn't be easy for people with mobility issues but we were fine and knew they were coming :) Room was very quiet, bed comfy, shower hot and everything clean. Was perfect for our one night stay in Florence!