Hotel Shangri-La Roma by OMNIA hotels

Ho scelto la struttura perché indicava la presenza di un parcheggio e perché aveva un livello (4 stelle adeguato). Sfortunatamente non ha risposto alle mie aspettative. Il parcheggio era pieno e chiaramente inadeguato al numero di ospiti e al fatto che si trova distante da mezzi di trasporto pubblici. Alla mia richiesta di aiuto il personale mi ha congedato rapidamente indicandomi un posto in divieto di sosta all’esterno e con un “faccia un po’ lei”. I servizi si sono dimostrati inadeguati anche per l’attitudine generale del personale. Arrivato insieme alla mia famiglia con 6 valigie abbiamo dovuto far fronte all’assenza di un servizio di’ facchinaggio e nessuno del numeroso personale alla consierge si è offerto di aiutare. Le stanze sono recentemente rinnovate e ben pulite questo devo darne atto, sono tuttavia in prossimità di una ruomorosa via di Roma e con scarsa insonorizzazione.

Colazione confusionaria. Parcheggio non garantito: i posti per gli ospiti sono pochi e non sempre c'è possibilità di parcheggiare. Una delle signore alla reception particolarmente scocciata e con scarsa disponibilità all'assistenza al cliente.

We stayed over the easter bank holiday weekend, The hotel is good for business meetings and conferences etc. Not so much for families and tourists, away from all the tourist attractions and will work out more expensive as one will rely on taxi for everything. Each trip to city centre or tourist attraction will cost you 60 to 90 euros return. The hotel facility are good, not so much varieties at the breakfast, lunch and dinner. You dont even get water bottles from the hotel, you need to fill your own water bottles from the restaurant only when its opened, have wending machine in the corridor but sometimes doesn't work. No swimming pool, we and our kids were very disappointed. We wouldn’t recommend for family stay, you have much better hotles in the cmtown centre with most of tourist attractions and restaurants within the walkable distance and will save lot of money.

My wife and I stayed here three nights while traveling to various locations by car around Rome. The location was convenient to the airport and destinations to the South of Rome, and into Rome. The parking was by the front door and guarded. The room was fine, the air conditioning worked well, the breakfast was fine, and one dinner we ate there also. The staff were hospitable and the place created a friendly and positive experience.

We booked the hotel because we were under the impression that there is a pool and a nice terrace with trees. However upon arrival we discovered that everything is under construction. Nobody from the hotel informed us about that prior to arrival. There is a minibar but no water available. The hotel‘s location is not bad and everything is modern and clean thats why we give 2 stars. But the personnel is not very welcoming and friendly. When we checked out we were not even asked how the stay was. It was a cold bye. We ate at the restaurant one time. Pasta was great in flavour but then we ordered dessert and that was a big flop. Tiramisu in Italy which is frozen and industrial. That was a big disappointment. We ate better Tiramisu in other countries than in the home of it. Over all our expectations were not met at all.

Not so friendly staff. Check in was slow. Hotel is very noisy, ventilation is loud, you can hear water running in the pipes from other rooms. Positive was the gym which was very nice.

The place advertised a pool. It had pictures of the pool in its advertising. The WiFi did not work in my room. It only worked in the lobby. There was no way to get just a cup of coffee in the morning. Only available if you purchased the breakfast buffet. I would not recommend this hotel.

Mooi en schoon hotel Je mist alleen nog een zwembad Wel weinig parkeer

A great hotel outside the city center but has free parking which is valuable if you have a car you need to park! A metro is close by and the rooms are very spacious! The breakfast is great as well but the scrambled eggs are a bit watery, the one thing the hotel can work on is how to make better scrambled eggs but other than that it is amazing!!!

We stayed because of it's proximity to the Palazzo Dello Sport (easy walking distance), for a concert. It was very near a busy road and it took us a couple of days to work out that walking maps avoided these main roads. We were about 11k from central Rome but once we realised, the distance to the Metro station was only about 10-15mins away, along the main road and there was a regular bus. Travel was reasonable. The hotel itself was reasonable for what we used it for. Staff were friendly and the room clean & beds comfortable. Well stocked with toiletries & complimentary products, including slippers. Price very good for 4 of us. We were allowed to keep the room for longer due to a late flight at short notice and for a reasonable price. Breakfast was ok, continental style with a lot of sweet breads/pastries/cakes. There is currently building working to increase the number of rooms and to provide a swimming pool. The gym was quite good for the size of the hotel. Oddities for us were the tiny paper cups for hot drinks in the room. No milk (we were charged 3 Euros for a glass of milk). The patio door in the room only had a handle on the inside so it the door slammed you could get stuck on the balcony! It was also incredibly hot in the room (although to be fair, we could have asked for help with this). The day before we left we also discovered a huge shopping mall (about 5 mins walk away), Euroma 2 :) Would have been ideal to have written information in the room to help navigate.

房間明亮，乾淨！

Beautiful entrance lobby. Breakfast was slightly lacking. But is included in price, so is to be expected. Hotel was very clean, well presented and was very very quiet at all hours

Personale gentile e ottima posizione, vicina Palazzo dello sport. Camere belle e accoglienti, anche se un po' polveroso. Soggiorno comunque piacevole.

Nice & clean hotel. Very clean & modern rooms. Stayed 4 nights. 15 min Taxi ride to most tourist attractions. Good breakfast. Staff were friendly & helpful.

This is NOT an actual Shangri-La. They are just using the name. There was a huge bug in our room and an ant in the bathroom. Staff was not super friendly or helpful. The location is terrible to do anything other than a short drive to the airport.

The staff was helpful, hotel was clean.

It has lot of mosquitoes and bugs. Breakfast is terrible. No water in room. Room service is bad. Location is far from tourist places and airport. Only good thing was air conditioning

I’ve been to Rome and stayed in Eur 10 times. Several times at the Shangri-La. Unfortunately, this most recent stay will be my last at the Shangri-La. When I entered my room, there was a hand towel folded on the sink vanity with what appeared to be vomit on it. See photo. I then opened the “cleaned” toilet (they took the time to put a piece of paper on it to show it has been cleaned) with poop marks on it. I went to the front desk since I was headed to dinner and told them about this. The gentleman at the front desk seemed to take it seriously and said he would send someone right away. When I returned from dinner, someone had been in my room because the vomit towel was refolded into its spot and the toilet seat closed - but neither were cleaned. I called the front desk and said at this point it was late and to please move me to a new room. They said there was not a single available room at the property but they would send someone. A porter - not housekeeping - showed up to my door 10 minutes later. He had no idea what was going on. I explained the situation. He offered to bring new towels. I said someone had to clean the toilet as well. He returned with some spray, sprayed the toilet, and left. Any decent hotel would have checked to confirm the issue was actually fixed. No one checked before I returned to the room after dinner. No one asked when I checked out the next morning. No one seemed to care. Goodbye Shangri-La.

Staff friendly & professional. Hotel was well maintained and clean, breakfast buffet was good and plentiful. Had a great 3 night stay.

Lo Shang Ri La è un hotel 4 stelle situato nella zona EUR di Roma. È molto ben arredato, luminoso e composto da più edifici con una sorta di piazzale interno. Nel complesso è stata una buona esperienza, tuttavia qualche piccolo accorgimento in più avrebbe aumentato il livello della struttura anche nel concreto e non solo nell’apparenza… Al check-in ci sono state date pochissime informazioni, ovvero solo info sul pagamento della prenotazione e condizioni per eventuali servizi extra/cibo sempre a pagamento. Non ci è stato presentato l’hotel per come è composto, non sapevamo dove fosse la sala colazioni, non ci è stato detto quale fosse il numero da chiamare per parlare con la reception. Le indicazioni su come raggiungere la camera sono state brevi ed essenziali, infatti non l’abbiamo trovata subito perché non sono state esplicative. La cosa che meno ci ha fatto sorridere è stato trovare il mini bar della camera completamente vuoto: all’interno vi erano solo 2 bicchieri di plastica preincartati. È vero che nei corridoi che portano alle stanze ci sono dei distributori di cibo e bevande, ma da un hotel 4 stelle all’EUR di Roma ci si aspetta ben altro, un mini bar vuoto in camera non ha senso di esistere. Nota dolente e deludente, la pulizia del termoarredo. Vi era un centimetro di polvere tra i listelli del termoarredo, luogo in cui vengono posizionati gli asciugamani. Per chi è allergico alla polvere non è d’aiuto. Prima di ampliarvi, curate i dettagli!

Camera spaziosa e pulita, un po’ lontana dalla reception

The room is huge and clean. No coffe maker obviously no Coffe in the room. No luggage stand. We literally have to place our luggage’s on the floor. Elevator not working most of the time. Some staff are accommodating. In our day of our check out it was raining heavily. female person in the front desk she was on her cell phone made me wait. I ask for service umbrella since it was pouring rain she did not even look up to reply with a Big NO!!!

Love this hotel - simple and does the basics right! Great service, strong Wi-Fi and amazing staff

Hotel is quite good however our room (2004) was noisy at night because the wall at our bedhead was adjacent to the stairwell, and so we could hear residents arriving after midnight; this kept us awake. Nice bathroom, comfortable bed. No tea/coffee facilities in room.

Greit hotell for en natt. Skal du spise utover frokost, er det langt å gå. Frokost kunne vært bedre, lite utvalg. Mye støy rundt hotellet fra vei. Det er også mye støy fra dører inne på hotellet. Sengen var ekstremt hard. Ventilasjon var slått av, da det ikke var sommer. Årstid burde ikke avgjøre dette. Når det er 25 grader på rommet, og eneste måte å få denne ned er å ha dør til terrasse åpen.

They Turn off Ac and don’t turn ON in month of March, April. We had no fan, this was so bad I room that we stayed out in Rome most to the time .

Not so friendly staff. Check in was slow. Hotel is very noisy, ventilation is loud, you can hear water running in the pipes from other rooms. Positive was the gym which was very nice.

The place advertised a pool. It had pictures of the pool in its advertising. The WiFi did not work in my room. It only worked in the lobby. There was no way to get just a cup of coffee in the morning. Only available if you purchased the breakfast buffet. I would not recommend this hotel.

Sound proof was not that perfect. Clean. The breakfast was normal but it would be better if you could consider some kind of rice next time. Geographically the supermarket is near from the hotel less than 5 min. by walk. Generally was good.

The room, although not overly spacious, was quite pleasant. It comfortably accommodates two people and appears to have been recently renovated. Additionally, the hotel's proximity to the mall makes it very convenient. I definitely plan on returning in the future.

Ho scelto la struttura perché indicava la presenza di un parcheggio e perché aveva un livello (4 stelle adeguato). Sfortunatamente non ha risposto alle mie aspettative. Il parcheggio era pieno e chiaramente inadeguato al numero di ospiti e al fatto che si trova distante da mezzi di trasporto pubblici. Alla mia richiesta di aiuto il personale mi ha congedato rapidamente indicandomi un posto in divieto di sosta all’esterno e con un “faccia un po’ lei”. I servizi si sono dimostrati inadeguati anche per l’attitudine generale del personale. Arrivato insieme alla mia famiglia con 6 valigie abbiamo dovuto far fronte all’assenza di un servizio di’ facchinaggio e nessuno del numeroso personale alla consierge si è offerto di aiutare. Le stanze sono recentemente rinnovate e ben pulite questo devo darne atto, sono tuttavia in prossimità di una ruomorosa via di Roma e con scarsa insonorizzazione.

The room is huge and clean. No coffe maker obviously no Coffe in the room. No luggage stand. We literally have to place our luggage’s on the floor. Elevator not working most of the time. Some staff are accommodating. In our day of our check out it was raining heavily. female person in the front desk she was on her cell phone made me wait. I ask for service umbrella since it was pouring rain she did not even look up to reply with a Big NO!!!

The front desk personnel was amazing. Very friendly and accommodating.

Good staff

My wife and I stayed here three nights while traveling to various locations by car around Rome. The location was convenient to the airport and destinations to the South of Rome, and into Rome. The parking was by the front door and guarded. The room was fine, the air conditioning worked well, the breakfast was fine, and one dinner we ate there also. The staff were hospitable and the place created a friendly and positive experience.

Not so friendly staff. Check in was slow. Hotel is very noisy, ventilation is loud, you can hear water running in the pipes from other rooms. Positive was the gym which was very nice.

Rude staff. Zero attention towards customer. A big zero in hospitality. They didn’t clean our room even after reminding them severely time. The room didn’t even have glasses for water. They cut down the cooling every morning. I woke up in sweat.

The staff was helpful, hotel was clean.

Staff friendly & professional. Hotel was well maintained and clean, breakfast buffet was good and plentiful. Had a great 3 night stay.

Service is good. Front desk is very helpful

In the heart of EUR area, close to shopping center and surrounded by green areas. Recently renovated, great value for money!

Personale gentile e ottima posizione, vicina Palazzo dello sport. Camere belle e accoglienti, anche se un po' polveroso. Soggiorno comunque piacevole.

Great Location in Eur District!

Just a short train ride out from centre of Rome, station is close by. Nice to stay out of the hussle and bussle. Shopping centre across from hotel. Great location. comfortable clean rooms.

My wife and I stayed here three nights while traveling to various locations by car around Rome. The location was convenient to the airport and destinations to the South of Rome, and into Rome. The parking was by the front door and guarded. The room was fine, the air conditioning worked well, the breakfast was fine, and one dinner we ate there also. The staff were hospitable and the place created a friendly and positive experience.

A shopping mall with food court and supermarket nearby.

Hotel vicino al Palasport, la metro un po' distante

Cet établissement est loin du centre-ville mais à 800 m du Palazzo dello sport. Il est également à 2 pas d'un grand centre commercial Euroma 2. Le métro est quand même à 20mn de marche mais tout dépend du but du séjour à Rome. Question chambre et propreté, c'est du haut de gamme.

We stayed because of it's proximity to the Palazzo Dello Sport (easy walking distance), for a concert. It was very near a busy road and it took us a couple of days to work out that walking maps avoided these main roads. We were about 11k from central Rome but once we realised, the distance to the Metro station was only about 10-15mins away, along the main road and there was a regular bus. Travel was reasonable. The hotel itself was reasonable for what we used it for. Staff were friendly and the room clean & beds comfortable. Well stocked with toiletries & complimentary products, including slippers. Price very good for 4 of us. We were allowed to keep the room for longer due to a late flight at short notice and for a reasonable price. Breakfast was ok, continental style with a lot of sweet breads/pastries/cakes. There is currently building working to increase the number of rooms and to provide a swimming pool. The gym was quite good for the size of the hotel. Oddities for us were the tiny paper cups for hot drinks in the room. No milk (we were charged 3 Euros for a glass of milk). The patio door in the room only had a handle on the inside so it the door slammed you could get stuck on the balcony! It was also incredibly hot in the room (although to be fair, we could have asked for help with this). The day before we left we also discovered a huge shopping mall (about 5 mins walk away), Euroma 2 :) Would have been ideal to have written information in the room to help navigate.

Excellent hôtel où nous séjournons régulièrement. Proche du Palazzo dello Sport où nous assistons à des concerts.

Nice hotel. Restaurant was not very good.

Very clean, very inviting reception area. Friendly staff, most of them. Rooms are spacious, maid service everyday. Points to mention rooms very warm. Good choice for breakfast although eggs and bacon not warm when kept in the warmers. Toaster not very good had to put bread through toaster 3/4 times. Only one restaurant close to hotel which you have to book as busy, but plenty in area if you are keen to walk or have a car for people who have children. Metro 10 mins down the road to hotel, easy to use and tickets are cheap, bus links from hotel are good as well. Great place to stay if you are running the Ostia half marathon everything is on the doorstep of hotel. We had a lovely stay

Beautiful entrance lobby. Breakfast was slightly lacking. But is included in price, so is to be expected. Hotel was very clean, well presented and was very very quiet at all hours

My wife and I stayed here three nights while traveling to various locations by car around Rome. The location was convenient to the airport and destinations to the South of Rome, and into Rome. The parking was by the front door and guarded. The room was fine, the air conditioning worked well, the breakfast was fine, and one dinner we ate there also. The staff were hospitable and the place created a friendly and positive experience.

We booked the hotel because we were under the impression that there is a pool and a nice terrace with trees. However upon arrival we discovered that everything is under construction. Nobody from the hotel informed us about that prior to arrival. There is a minibar but no water available. The hotel‘s location is not bad and everything is modern and clean thats why we give 2 stars. But the personnel is not very welcoming and friendly. When we checked out we were not even asked how the stay was. It was a cold bye. We ate at the restaurant one time. Pasta was great in flavour but then we ordered dessert and that was a big flop. Tiramisu in Italy which is frozen and industrial. That was a big disappointment. We ate better Tiramisu in other countries than in the home of it. Over all our expectations were not met at all.

The restaurant in general wasn’t good (breakfast and dinner).

It has lot of mosquitoes and bugs. Breakfast is terrible. No water in room. Room service is bad. Location is far from tourist places and airport. Only good thing was air conditioning

Esperienza positiva, camera pulita, colazione oottima. Unico problema con la temperatura della stanza, non si regolava in maniera ottimale.

Très belle hôtel avec choix au petit déjeuner

Amazing breakfast