Hotel Miami

Das Essen ist ein Alptraum. Wenn ganze Geschichte nicht wäre dann wäre ROM einfach nur ein Getto. mal gesehen OK. Mehr auch nett. In der Türkei ist das Essen Top. Hotel TOP ....Türkei werde ich wieder mehr bereisen

gute Lage

Unfortunately, I had a stressful and disappointing experience related to my stay at Hotel Miami in Rome. The main issue started because the photos and information on Hotels.com gave me a different impression than what I experienced when I arrived. The room did not match the expectations I had when booking, which caused confusion and disappointment. After the stay, I also experienced a lot of back and forth regarding compensation/refund for one night. This was mainly through Hotels.com customer service, where I received different information from different agents. At first, I got the impression that the issue would be resolved, but later I was told that I would need to make a new hotel booking first before any compensation could be given. This made the whole process unnecessarily stressful, especially as I was travelling alone. The hotel location is convenient, close to Via Nazionale and not far from Roma Termini. The hotel staff were friendly and tried to help, especially with breakfast, but there were very limited vegan options. Overall, because of the misleading booking information, the confusion, and the poor communication afterwards, I was left with a bad impression. Unfortunately, I would not choose this hotel again.

Os funcionários são muito receptivos e muito atenciosos.

Boa localização, funcionários simpáticos e café bom