Although we called a day ahead of our arrival to secure a shuttle from the train station, none came and we were left in the pouring rain to wait ½ hour for the free city shuttle. We called the hotel and no one answered. When we did arrive at the hotel, there was no one st the desk.The room was clean but there were collections of dirt caught in dust in the corners in the tiny bathroom. We were only offered a small bar of soap in the shower. At our final walk through to check for misplaced belongings, we found a nice pair of shoes behind the curtains near the corner that werent ours! We opted not to pay $20 for the breakfast buffet that was usual fare included at hotels charging half the price per night. The young man at the desk was busy on his phone when we had questions. We stayed at the Edgewater in 2015 and had a much different experience. It may have been near the end of the season, but we felt as though we were overlooked.
Although we called a day ahead of our arrival to secure a shuttle from the train station, none came and we were left in the pouring rain to wait ½ hour for the free city shuttle. We called the hotel and no one answered. When we did arrive at the hotel, there was no one st the desk.The room was clean but there were collections of dirt caught in dust in the corners in the tiny bathroom. We were only offered a small bar of soap in the shower. At our final walk through to check for misplaced belongings, we found a nice pair of shoes behind the curtains near the corner that werent ours! We opted not to pay $20 for the breakfast buffet that was usual fare included at hotels charging half the price per night. The young man at the desk was busy on his phone when we had questions. We stayed at the Edgewater in 2015 and had a much different experience. It may have been near the end of the season, but we felt as though we were overlooked.