Hampton Inn Pell City

What I am upset about with the Facilities is the Pool. I honestly rented based off the first pic that pops up for this property of the pool. I wanted to swim the morning of check out but the pool is drained and closed. That is a misrepresentation of the deal that I purchased. Not once was I notified about the pool.

Bathroom night light didn’t work. Carpet dirty. Tv remote didn’t work. Could not get online, password didn’t work. Grounds in terrible condition, nothing but weeds. Bathroom toilet stained. Very disappointed for a Hampton.

Very disappointed. It's the middle of July. The hotel advertised pictures of a beautiful, clean, outdoor pool with no statement or note stating that the pool was out of order for maintenance. My 4 year old was very disappointed. Advertising one thing and then driving 4.5 hours to the reality being something different is very frustrating and misleading. The air-conditioning in our room didn't work very good. It took forever to cool the room down. We stayed on the 4th floor where the ice machine was also out of order. Had to go to the first floor to get ice. Would not stay again.

Air conditioning unit in room was very noisy, toilet didn’t flush properly,ice machine broken, outside pool not working

I wish i had been informed at time of booking that swimming pool was under maintenance.the pool was one of the reasons i booked hotel. Staff was helpful and professional.

We were very disappointed with our stay. They advertise a pool and the first thing out of the mouth of the front desk is,"The pool is out of order". From the looks of it the pool has been out of order for a long time. It is half drained and the undrained half is green. The first thing I noticed was the hall carpet was stained. The room smelled bad. The floor was stained. The shower curtain was mildewed and the shower was clogged. Breakfast was good and staff was kind.

Nothing special. Active construction which was inconvenient. Fitness center was closed. Breakfast was not impressive.

Hotel under construction. I was charged double the price they normally charge. Our toilet leaked. Blinds would not close properly. Carpet was sticky. Our room card had to be reset every day sometimes multiple times a day. I will not choose this hotel again. For a Hilton owned hotel this was probably the worst one we’ve ever stayed at.

Confirmed with the location for calling on arrival date early check in. Day of check in hotel refused early time and informed pool out of service. Cancelled reservation and moved to neighbor competitor with friendly staff, immediate check in and lovely pool. I will not be using Hampton Inn afain

Everything was good except the pool being out of service and no one letting you know until you get there. Online it says nothing about pool being out

Our room didn\'t receive the quality of cleaning that I would have expected. I cleaned the bathroom when we arrived and wiped down all of the common surfaces (door handles, lamp switches, remote control, headboard area, etc.) with Clorox wipes that I brought from home. My "complimentary" toiletries were almost empty so it was advantageous that I do not use them anyways. The floor did not appear to have been vacuumed as I found old cereal and copious amounts of hair. Other than that, the staff was courteous and the bed was comfortable.

Friendly staff. Bathroom was dirty. Found hair in the shower. Cracked sink.

The bathroom shower & floor needed to be cleaned in all the corners & needs to be updated

The night manager was excellent. When we checked in and got to our room it was not clean, went back to the front desk and spoke with the manager, she took care of it with grace and care. She got us moved to another room even though the hotel was booked. She was very helpful and pleasant. She turned a horrible experience into the best night stay ever. I didn't get her name but she was very helpful and gave the best service.

Traveled with my dog. Not a great area for potty breaks and walks. Lots of trash thrown on the side of the road and worst of all chicken bones that my pup happened to find! Be careful. Rooms need an upgrade, carpets are filthy and bathtub had mold around it. I was also bitten 3 times in the bed. The air conditioning unit was also extremely loud when it kicked on.

The room and bathroom were not clean - hair in the shower and bad stains on the carpet the elevator and hslkways were dirty as well

I've stayed here before and it was perfectly fine. This past stay was not as great as the first one in terms of cleanliness. Area is fine, feels fairly safe, and close to the highway and a few restaurants. My room had a 2 liter jug of water on the floor left by either the cleaning staff prior inhabitant. There was some blood stains on one of the pillow cases. My travel partner had to change rooms as there was a lot of hair in his shower. I'm never one to complain but this was less than acceptable in term of cleanliness. I hope it was just an isolated event

We were very disappointed with our stay. They advertise a pool and the first thing out of the mouth of the front desk is,"The pool is out of order". From the looks of it the pool has been out of order for a long time. It is half drained and the undrained half is green. The first thing I noticed was the hall carpet was stained. The room smelled bad. The floor was stained. The shower curtain was mildewed and the shower was clogged. Breakfast was good and staff was kind.

I arrived late and I felt like I was put in a room that is normally kept out of order. Hair was on bed sheets & bath mat ( could have been transfer from laundry attendant maybe) went to front desk to get new ones. Hair was in tub & sink. The plunger for tub was not attached and laying on side of tub. Full length closet door mirror didn't stay shut. coffee maker spit water everywhere, TV remote had a button or two that didn't work tried new batteries that did not help. The towels were not stocked as usual. Had 1 bath, 2 hand, & 2 washclothes. Mattress felt like I slept where everyone sleeps and like springs are starting to come thru. Shower curtain had spots on it, mold maybe? Lighting was very low as if they didn't want you to see things. Stain on carpet. Some kind of black dots on bathroom floor that wouldn't come up. No Do not disturb sign even after asking for one. Microwave didn't work. Breakfast was good and well stocked. Once when I called I was on hold for 20+ min. Next time I got a very sweet person. One night person (male) was just meh. Not overly friendly, not rude. Fire alarm went off during stay had to stand in the cold for 20+ min while they figured out it was a false alarm. That was fun! Sadly I was pretty disappointed. I've worked at a Hampton for 7yrs this is NOT our standard & to me was unacceptable. I've also stayed here multiple times no issues. Oh, housekeeper had family there (husband, daughter, & son helping her) but all were very nice & helpful!

Room not cleaned

The shower head was not attached correctly. So we had no shower. It was 60 degrees in the room when we arrived. We corrected that, but the fan wouldn't turn off. I'm not a fan of white noise, so we didn't get much sleep. Other than that< i guess it was alright. We were told at the front desk that they had no maintenance staff.

Broken alarm clocks and USB ports did not function. Otherwise great place

Bathroom night light didn’t work. Carpet dirty. Tv remote didn’t work. Could not get online, password didn’t work. Grounds in terrible condition, nothing but weeds. Bathroom toilet stained. Very disappointed for a Hampton.

Stayed for one night to attend a family wedding. It's in walking distance to Wal-Mart and other shopping/restaurants. Check In was sketchy, because were given someone elses room. But, the clerk apologized and fixed it immediately. I was overall impressed with the room. It was clean and cozy. Although, one of the beds made a weird squeaky noise while sitting on it. The bathroom had 4 sets of linen. I loved that because I'm never given enough. The breakfast smelled and looked good, but we didnt eat it. My only suggestions would be an upgraded elevator, it was loud and stopped roughly. Also more lighting by the elevator on the 2nd floor.

The room was nice and spacious, the bed was very comfortable, and the breakfast was very delicious. Definitely will come back again

Traveled with my dog. Not a great area for potty breaks and walks. Lots of trash thrown on the side of the road and worst of all chicken bones that my pup happened to find! Be careful. Rooms need an upgrade, carpets are filthy and bathtub had mold around it. I was also bitten 3 times in the bed. The air conditioning unit was also extremely loud when it kicked on.

Tv didn’t work and couldn’t g

Didnt eat breakfast TV remotes didnt work (super annoying), hotel phones did not work either (couldn't get help with remote)

Clean. Comfortable. Great bed. TV had no signal. Office said to unplug the back and re plug. Still no signal. Coffee maker and coffee but no cups? Of any kind.. plastic or paper.

Bed was not comfortable at all. Unable to get hardly any sleep. No clock in room. Expected more. Check in receptionist was fantastic.

The front desk lady was a gem. The food attendant was very helpful a very nice.

Great check-in with Keri, very personable and helpful! She checked me in quickly and made sure everything was perfect. The room was clean, very comfortable, and quiet. Rosita, the dining room attendant was very sweet, and made us feel very special. She accommodated and greeted everyone coming for breakfast, which was amazing, and offering a big variety of breakfast items. Upon check-out, Wendy helped me, and was very professional and helpful. I will definitely stay here again when in the area!

Just a quick overnight stay on a long road trip…perfect for what we needed. Staff was friendly and efficient. Breakfast was OUTSTANDING, and the attendant was super sweet and attentive!

Hotel was overbooked when we arrived. They did a good job to get us a room at another hotel, but this ought not happen.

Arrived at the property and was told they did not have a room for me. They said computers were down and there was nothing that could be done. The front desk clerk was unprofessional and just said he was doing what he was told.

Got there at 3:30pm...check in starts at 3:00pm. Told me my room was not ready....I should leave and call back in an hour. I did no want to drive any longer so stayed in parking lot; when I called an hour later nobody answered. Went inside & was told that they did not have the room type that I asked for. I can not climb over a tub for a shower. They said that they had no other rooms...when booked thru a third party...you get what you get. Tho other Hampton Inns that I have stayed at have been perfect. The room looked like it had not been cleaned tub was dirty, bathroom floor was dirty & had trash on it. Food was left in refridgerator. So I paid $400 and could not take a shower for 3 days....

The staff was very accommodating. Special Kudos to the kitchen staff, namely, Rosita for serving up great service and a friendly smile! We will be sure to use this location in the future. Thanks again! Bert

The night manager was excellent. When we checked in and got to our room it was not clean, went back to the front desk and spoke with the manager, she took care of it with grace and care. She got us moved to another room even though the hotel was booked. She was very helpful and pleasant. She turned a horrible experience into the best night stay ever. I didn't get her name but she was very helpful and gave the best service.

Front desk staff is absolutely wonderful!!

Confirmed with the location for calling on arrival date early check in. Day of check in hotel refused early time and informed pool out of service. Cancelled reservation and moved to neighbor competitor with friendly staff, immediate check in and lovely pool. I will not be using Hampton Inn afain

Easy access to I-20. Nice room

Excellent location!

Stayed for one night to attend a family wedding. It's in walking distance to Wal-Mart and other shopping/restaurants. Check In was sketchy, because were given someone elses room. But, the clerk apologized and fixed it immediately. I was overall impressed with the room. It was clean and cozy. Although, one of the beds made a weird squeaky noise while sitting on it. The bathroom had 4 sets of linen. I loved that because I'm never given enough. The breakfast smelled and looked good, but we didnt eat it. My only suggestions would be an upgraded elevator, it was loud and stopped roughly. Also more lighting by the elevator on the 2nd floor.

Great room and service. Perfect location for eating and shopping.

Traveled with my dog. Not a great area for potty breaks and walks. Lots of trash thrown on the side of the road and worst of all chicken bones that my pup happened to find! Be careful. Rooms need an upgrade, carpets are filthy and bathtub had mold around it. I was also bitten 3 times in the bed. The air conditioning unit was also extremely loud when it kicked on.

I've stayed here before and it was perfectly fine. This past stay was not as great as the first one in terms of cleanliness. Area is fine, feels fairly safe, and close to the highway and a few restaurants. My room had a 2 liter jug of water on the floor left by either the cleaning staff prior inhabitant. There was some blood stains on one of the pillow cases. My travel partner had to change rooms as there was a lot of hair in his shower. I'm never one to complain but this was less than acceptable in term of cleanliness. I hope it was just an isolated event

I had a great stay and was close to multiple stores as well.

Nice Hotel, clean with friendly service,good location off I20

Lots of trash around the property and surrounding areas. Busy and noisy area, lots of traffic.

Great service, great location, clean & price was so reasonable! Great find!

This Hampton Inn is in need of a thorough cleaning and updating. We often stay at Hampton Inns because they are reliable, but this one was a disappointment. The buffet breakfast was not up to par either.

Great check-in with Keri, very personable and helpful! She checked me in quickly and made sure everything was perfect. The room was clean, very comfortable, and quiet. Rosita, the dining room attendant was very sweet, and made us feel very special. She accommodated and greeted everyone coming for breakfast, which was amazing, and offering a big variety of breakfast items. Upon check-out, Wendy helped me, and was very professional and helpful. I will definitely stay here again when in the area!

Just a quick overnight stay on a long road trip…perfect for what we needed. Staff was friendly and efficient. Breakfast was OUTSTANDING, and the attendant was super sweet and attentive!

The breakfast attendant was awesome. I can’t remember her name…maybe

Front Desk and breakfast staff were friendly and went above and beyond.

The room was nice and spacious, the bed was very comfortable, and the breakfast was very delicious. Definitely will come back again

Nothing special. Active construction which was inconvenient. Fitness center was closed. Breakfast was not impressive.

Good location near shopping. Breakfast was better than most other hotel offerings.

Great breakfast. Comfy bed and pillows. Good roll in shower with hand held spray shower head. Will probably be back next year.

For every good point there was 1 or 2 bad. The best part was check-in with Destiny, who honored my request for a room downstairs. Also the lady in charge of Breakfast prep, really worked diligently to have everything setup, hot and ready to go. Sadly, some guests ate so much that items were simply out of stock by 9 a.m.