Holiday Inn Express Trussville by IHG

Property needs updating.

Nice hotel for solid value. The pool wasnt very clean and left my son's white swim shirt green. Other than that, it was decent.

Me and the family had a great time. The only thing we didn't like was that the pool was unavailable during our stay due to maintenance. Other than that we were satisfied

Pool was dirty

The hotel was not super clean. There was an odor of gas in the stairwells, and the pool was out of service. Hotels.com did not make me aware of the issue with the hotel prior to the visit.

No hot water for 2 days

It was a nice place to stay, the breakfast was awesome. The only issue I had was that when someone showed up at the room next door and they kept letting their door slam, I was asleep and it woke me up, it happened about 3 times, kind of scared me at first, I didn't know what was going on. Oh and another issue was we only had one roll of toilet paper, luckily we didn't need another one, and the kleenex was low also, I use a lot after I shower. thanks,

The property needs to be updated and the room has a lingering smell of smoke and dust.

Great one night stay. Hotel was a little close to the interstate for my preference, but was surprised how the noise wasn't a nuisance. Staff and breakfast and spacious clean room plus the neat layout of the hotel with the interior dining courtyard was a nice treat. Would def stay here again.

It was very convenient, clean, and mostly quiet although we did hear some highway noise at night. A curious thing happened. In the evening we left our room to go to dinner. When we returned our room door was slightly open. We entered carefully, but nothing was amiss or disturbed. We checked the door and discovered that it does not close completely when exiting as most modern hotels do. We realized that for the remainder of our stay to give the knob a tug as we leave.

Excellent stay! Staff were friendly and room was very clean. I felt safe being by myself. I thoroughly enjoyed my stay!!!

I don’t know who was rating this property an 8.6 which is what I saw when I booked. But it is NOT an 8.6. We walked into our room and it smelled like someone had just pooped in the toilet and just left. There was hair in the sink, a random Taco Bell cup left in the bathtub and a white Kleenex beside the bed on the ground. No bar of soak and no extra toilet paper either. There were no other rooms to move us to so we had to tough it out. I haven’t been forced to stay at a disgusting hotel since my college days. This hotel topped the cake in disgusting hotels. If it were me, I would keep on looking. Do NOT book this hotel.

Clean room and bathroom, comfortable beds, decent breakfast. We will stay here again.

Roaches in the room

The hotel was very clean, the staff were very helpful, polite, and patient, would highly recommend 10/10

Room was not clean. After first night bed was only partially made. Ice bucket bag was left in the sink. Towels were not high quality. Lots of crumbs under the couch cushions, didn't feel comfortable using golf out bed.

Ever been to a hibachi restaurant that has been around for ages and when you walk on the floor in flip flops you gotta curl your toes or the shoes will stick from the grease? Kinda like a drag strip at the start line. This is what the carpet in our room was like. Just nasty and sticky. But bed was great. Some traffic noise. Staff was super nice. Ill pick a different place next time.

It was ckean & quiet

We stayed here on an upper floor in March and our stay was great. This time, we had more of the kids with us and we had two rooms on the ground floor. The kids’ room (two are legal adults) kept smelling like a cannabis vape, and our room clearly had mold issues. The a/c unit and the ceiling had visible mold; the room absolutely reeked of mold. It gave us headaches, and just knowing it was there made us sleep poorly. We sprayed our natural, coconut and lemon scented hand sani into the a/c vents and it helped for awhile, so we kept doing that but they were three long nights. We would possibly stay here again, but definitely not on the ground floor.

Stay here every time I'm in Birmingham. Always super clean! The staff has always been real nice. Good breakfast. Good location with plenty of restaurants.

Property needs updating.

The bed was soft and comfortable

Close to what I needed quick access to. Nice large room with nice amenities.

The only issue was the bathroom sink drained very slowly.

Clean room and bathroom, comfortable beds, decent breakfast. We will stay here again.

The door to our hotel room would not lock on a consistent basis. The lock would not engage. Overall the room was good.

The only issue I saw was the bathroom. The sink stopped was broken and kept the sink fully shut where the water could not drain. Then when I tried to shower the next morning the shower head was so covered in calcium and limescale deposits that several of the holes were clogged and did not work or sprayed in every direction but the way it should. This cased the floor to be soaked and the floor to be slippery. Please change out the clogged shower head so the guests can enjoy a nice shower. Your walls and doors are a little thin I could hear people in the lobby or dining area at all hours of the night. Otherwise, all of the other accommodations were nice. Room 116

It was a nice place to stay, the breakfast was awesome. The only issue I had was that when someone showed up at the room next door and they kept letting their door slam, I was asleep and it woke me up, it happened about 3 times, kind of scared me at first, I didn't know what was going on. Oh and another issue was we only had one roll of toilet paper, luckily we didn't need another one, and the kleenex was low also, I use a lot after I shower. thanks,

Beds were terrible, everything was noisy. Upsairs neighbors were basically stomping all night and continued after the front desk called to complain. Breakfast was sub par.

Good breakfast but an older hotel and everything is very small. Room had no space. I booked a 2 queen suite and got a room with 2 queens and no separate suite bedroom.

My stay was great. I was there for a work training in the area. Checkin was fast and easy. The room was clean and I felt safe in the location. Thanks.

The hotel was clean and comfortable. My only complaint is with check-in. After arriving a little early, I went to my business meeting and my husband tried to check in. He was rudely told to come back at 4:00. Otherwise, the breakfast was better than expected, and the rest of the stay was fine.

The Southern hospitality I was expecting, plus an automatic pancake maker! Room was clean, breakfast was delicious, and the check in/out process was very simple. I'd stay here again if I found myself in back in Trussville, for sure!

Great stay except for 2 things…the shower had crappy water pressure (but it was doable) and the gentleman at the front desk was super agitated/frustrated about having to do his job. Lots of huffing and rudeness. I felt bad for the couple he was checking in because they didn’t have reservations. Clean hotel and the breakfast was good. Very convenient location to everything. Abs not very far from downtown Bham. The lady when we checked in was super nice and very helpful. Overall, I would definitely stay here again.

Friendly, professional staff, safe and convenient location, very clean, quiet, lobby beautifully decorated, lots of restaurants nearby to choose from. Front desk lady who check us in was very friendly and welcoming. Would definitely stay here again if in the area.

The hotel was very clean, the staff were very helpful, polite, and patient, would highly recommend 10/10

Where to start? I arrived at 2:40 to check in, which was about twenty minutes early. The front desk clerk asked for my name and when I gave it he gave out and exhaustive, “Oh no” and then informed me that house cleaning had not even started cleaning my room that I had booked and prepaid for. I was finally able to get a smaller room, but was charged for the larger since I had prepaid online. That evening when I spoke with a manager she was dismissive of my situation and refused any refund even though I was in a smaller room and told me check in was not until 4:00. I showed her the check in time on my phone was 3:00 and she moved a lamp that the shade covered a small plaque which had a paper 4 pasted over the check in time. The next morning at 8:30 housekeeping was banging on the door to clean the room and check out was not until 11:00. At 8:45 my wife and I went to eat breakfast and all the food was pulled. When another guest told them breakfast was advertised to be served until 9:30 she just smiled and said, “Sorry” and walked away. I informed the front desk clerk and they had them bring the food back out, but it took until 9:15 and by then there were several women and children waiting to eat so I let them eat first. The food was not good. I typically look to stay at a Holiday Inn Express when I travel because of the convenience and included breakfast, but I will NEVER stay at the one in Trussville, Alabama again. The worst part was I was staying there to attend a funeral.

Very friendly helpful staff

Excellent service. Very friendly ladies at the front desk.

Front desk agent was very rude and condescending. TV didn't work. Very noisy. Woken up by housekeeping. Rust in the bathroom on the walls. Never going there again. Front desk agent has a mental problem.

Clean, nice location, felt safe. Perfect for a one night stay while visiting UAB hospitals. Very conveniently located near the hospital, 25 minutes which was great for us. Breakfast was good, our son enjoyed the cinnamon rolls, which were a nice surprise. Overall we would stay again in the future.

Clean rooms. Friendly staff. This was a single night stay midway through a 2 day drive. So, we didn't stay long, but everything was nice and the surrounding area was safe.

The room and check in was great. The issue is that when leaving the property to enter the road you have to turn right, but the interstate is to the left. So you have to go right then find a place to turn around. At high traffic times this difficult.

Friendly, professional staff, safe and convenient location, very clean, quiet, lobby beautifully decorated, lots of restaurants nearby to choose from. Front desk lady who check us in was very friendly and welcoming. Would definitely stay here again if in the area.

Nice stay at a convenient location with lots of restaurants nearby. Good breakfast and nice beds with a large room.

Stay here every time I'm in Birmingham. Always super clean! The staff has always been real nice. Good breakfast. Good location with plenty of restaurants.

Great experience all the way around- staff, cleanliness, convenience of location, multiple dining and shopping options, yet 10-15 mins from downtown B’ham (BJCC, etc)

The staff were fantastic - polite, very helpful, professional, etc - perfect. The hotel is located in a very busy area, but it seems safe. The room was clean, but there were some details that could have made it better - hence a four star clean rather than a five star clean.

It was very convenient, clean, and mostly quiet although we did hear some highway noise at night. A curious thing happened. In the evening we left our room to go to dinner. When we returned our room door was slightly open. We entered carefully, but nothing was amiss or disturbed. We checked the door and discovered that it does not close completely when exiting as most modern hotels do. We realized that for the remainder of our stay to give the knob a tug as we leave.

Nice quiet and clean room. good breakfast. convenient location

Clean, nice location, felt safe. Perfect for a one night stay while visiting UAB hospitals. Very conveniently located near the hospital, 25 minutes which was great for us. Breakfast was good, our son enjoyed the cinnamon rolls, which were a nice surprise. Overall we would stay again in the future.

Hotel was as-expected; breakfast was decent as well.

The Southern hospitality I was expecting, plus an automatic pancake maker! Room was clean, breakfast was delicious, and the check in/out process was very simple. I'd stay here again if I found myself in back in Trussville, for sure!

Great experience! Kudos to the staff; very clean. The breakfast was outstanding!

Where to start? I arrived at 2:40 to check in, which was about twenty minutes early. The front desk clerk asked for my name and when I gave it he gave out and exhaustive, “Oh no” and then informed me that house cleaning had not even started cleaning my room that I had booked and prepaid for. I was finally able to get a smaller room, but was charged for the larger since I had prepaid online. That evening when I spoke with a manager she was dismissive of my situation and refused any refund even though I was in a smaller room and told me check in was not until 4:00. I showed her the check in time on my phone was 3:00 and she moved a lamp that the shade covered a small plaque which had a paper 4 pasted over the check in time. The next morning at 8:30 housekeeping was banging on the door to clean the room and check out was not until 11:00. At 8:45 my wife and I went to eat breakfast and all the food was pulled. When another guest told them breakfast was advertised to be served until 9:30 she just smiled and said, “Sorry” and walked away. I informed the front desk clerk and they had them bring the food back out, but it took until 9:15 and by then there were several women and children waiting to eat so I let them eat first. The food was not good. I typically look to stay at a Holiday Inn Express when I travel because of the convenience and included breakfast, but I will NEVER stay at the one in Trussville, Alabama again. The worst part was I was staying there to attend a funeral.

The handicapped shower was not accessible for someone who is unable to stand. It was simply a tub with a whole lot of bars installed on the walls and a shower head that was monal. The sink hight was way too high for anyone in a wheelchair to reach as was the soap dispensers on the wall. The breakfasts were marginal and not to the standard of Holiday Inns unless you want biscuits and gravy. Also the trays of food weren't being kept full and some standard options weren't alway available. Lots of TV channels but most were sales. It would have been nice to know what number the major channels were. It was kept very clean and the staff friendly when spoken to.

Beds were terrible, everything was noisy. Upsairs neighbors were basically stomping all night and continued after the front desk called to complain. Breakfast was sub par.

On business. Met all of our needs. Very clean, safe, friendly staff and a very good breakfast.

The breakfast was not good at all. Our group had to leave to go find breakfast.

Great staff and their breakfast was amazing!