Holiday Inn Express & Suites Batesville by IHG

I have been booking hotels on here for almost a decade but have to say this is the FIRST time I have EVER received a room based on the fact that I booked a room on here. When I checked on they actually refused to use the card I booked the room with (a FIRST, since I have ALWAYS had to present the card I used to book the room). They told me it was a “virtual” card despite me holding it in my hand? It was my dedicated travel account. So I had to scramble to dig out a card I hoped had money on it since I purposely make sure my travel acct has my travel funds on it. It was a physical card. I have never had a hotel do that, including no other Holiday Inn. Then, they put us downstairs next to the kitchen and noise and smells. Woke up to the smells of the kitchen, had someone trying to get into our room (wrong room apparently) after my special needs child had fallen asleep and it was after midnight. There were insects the size of my little finger in our bathroom. Not sure what they were but nearly made me yelp. But the worst was when checking in the rep literally said “it’s because you used hotels.com to check in”. Seriously? So they booked our room and treated us that way all bc we went thru this site? We won’t stay with them again. I had the option to stay with someone cheaper but we splurged to stay here as a gift to my son who’s been in the hospital nearly a week. It was his one request. And they ruined it for us. Never again. Will still with our faves.

Clean room. Helpful staff. Only complaint would be that there was so much chemicals in the pool and hot tub that it actually bleached out my swimsuit.

Great breakfast. Comfortable room.

This hotel has went way down hill for cleanliness and renovations. First didn't get room I reserved 2 to 3 months in advance with the jet tub. Second didn't get a notification of any kind that the room was flooded and not available. Breakfast was already being took down 30 minutes before it was scheduled to. There wasn't any towels in pool area, if I wouldn't have brought my own I wouldn't have had any towels for pool. None of tv had streaming ability. The elevator makes a grinding sound on the 2nd floor has for years now with no repairs.

Location is not ideal. Rooms were very humid even with the air on