Best Western Plus Castlerock Inn & Suites

Todo perfecto

Breakfast was very good. Lots of choices. Probably should look at another waffle machine. One is not enough when there are large groups staying there. Parking was fine, staff very friendly and helpful.

The reason I booked this hotel was so my daughter and her best friend had a pool to swim. The pool is out of service and won’t be up until a huge crack is repaired. No where does the website say this pool would be unavailable. The manager (Todd) was very hateful when I ask for compensation for this amenity being unavailable since I booked through hotels.com. I will never stay at a Best Western again. The bathroom didn’t have an exhaust fan, so when someone had to use the restroom, it stunk the entire place up. It also caused excessive humidity from showers. Also, the elevator made weird noises scaring the kids. The state inspection had also expired in March for the one elevator in the building. Very disappointed

We had a relaxing time. Staff at desk very friendly

The breakfast offered was amazing, staff courtesy at its best and had great parking the whole time. Room clean and comfy.