Holiday Inn Express & Suites - El Dorado by IHG

Booked due to location and pool access. Very hot at this time of year. Pool pump broke. Unable to cancel reservation because it was too late.

The hotel was very nice and clean. Breakfast was good and what you would expect for hotel breakfast. The pool area is being renovated so when that’s done, it will be nice too.

To start, we checked into the hotel on the 3rd. The day we checked in we were placed in a room that was already occupied. (Which is fine, accidents happen) We moved to our new room and requested more towels, because we have 5 people in our family. We was told that the hotel only had enough towels for each room. We was given two additional towels then. We requested the bedding and the towels be changed several time prior to leaving to visit family on the second day, they said that they would take care of it. However, when we return back to the room, everything was exactly how we left it with no towels. I had to go downstairs to the front desk to more towels, but there was none available. My husband and I ended up washing our own towels. In addition to the towel situation, the third night we came back to a room with no hot water. Prior to booking this hotel, we did not know that the hotel pool has been closed since before Covid. Nothing was on the website for that. Outside of that the staff that works the front desk, was extremely kind and apologetic. From my understanding, this hotel was sold during Covid to a new owner. The updates have been slower than intended, and the cleaning staff have language barriers, things more difficult for the employees that have been working here for years.

They offer us a pool and it didn't have any water.

The stay was not the best. I had called a few days prior to my arrival and requested extra pillows as my wife, daughters, and their kids were all going to be in the same room. I had to make 2 trips to the counter for pillows and linens for the pull out sofa bed. Bathroom shower insert was separating from the wall. Found mold growing in one of the picture frames. Kids were excited to swim and when we got there the pool was out of service and we had no notification prior to our arrival. Ice machine on the 3rd floor was not working and had to go down to the 1st floor for ice every time it was needed. My daughter and grandkids were very disappointed as they were planning on swimming while I had a wedding rehearsal to attend. Myself disappointed for the service and condition of this hotel for the amount I paid. I have stayed in better hotels and will not be returning to this one anytime soon or ever.

After we check in my husband notices the pool is drained. We inquire about this to the desk clerk that checked us in. She said the pump was broken. We asked if we could get a room discount as that was the reason we picked his hotel. She was extremely rude and said no because I booked through Expedia (which I actually booked thru Hotels.com). If we decided to go to a different hotel, we would have to pay a cancellation fee. Strike one. Breakfast was very disappointing. The food was not kept fresh and the selection was poor for what this motel costs. Strike 2. Hot water needed to be adjusted higher as you could not get hot water from the sink tap and had to turn the shower to full hot to take a luke warm shower. Strike 3. Will not stay here again.

No water in the pool, large group of motorcycles blocked the entrance doors making it tricky to enter with luggage, and groups of young children running up and down the hallway late at night laughing and shouting.

They advertise indoor pool…been out of service over two years now.

The hotel was great- except for the pool- it was dry and closed

I liked that it was close to my destination. I didn't like that pool was unavailable due 5o broken pump. The weather her is very hot and the pool would have made a big difference

Room was very clean. Shower clean and soaps dispensers full. No issues! great place!

Clean room and a pleasant staff!

The hotel was very nice and clean. Breakfast was good and what you would expect for hotel breakfast. The pool area is being renovated so when that’s done, it will be nice too.

The front clerk was very nice. Breakfast was good and the hotel was very clean.

Staff was nice. Hotel was very clean

Clean, comfortable, pleasant staff, good location.

The stay was not the best. I had called a few days prior to my arrival and requested extra pillows as my wife, daughters, and their kids were all going to be in the same room. I had to make 2 trips to the counter for pillows and linens for the pull out sofa bed. Bathroom shower insert was separating from the wall. Found mold growing in one of the picture frames. Kids were excited to swim and when we got there the pool was out of service and we had no notification prior to our arrival. Ice machine on the 3rd floor was not working and had to go down to the 1st floor for ice every time it was needed. My daughter and grandkids were very disappointed as they were planning on swimming while I had a wedding rehearsal to attend. Myself disappointed for the service and condition of this hotel for the amount I paid. I have stayed in better hotels and will not be returning to this one anytime soon or ever.

The facility was top notch. Our room was A . Very clean and spacious. If we make the trip again will definitely stay there..

Drove in from Houston, went and had dinner with co-workers. First room AC did not blow any air. Had to go downstairs to obtain new room key for second room. Second room was not clean as it appeared someone had some fun in there. Back downstairs to obtain key for Third room. Third room was clean. Pics of 2nd room attached. Point is that I was ready for a shower and relax but had to make 2 too many trips to the lobby to get a room that is up to par. I always stay at Holiday Inn but will NEVER be back to this location.

The hotel was clean except they didn’t clean my bathtub each day they would come in to clean.

As far as the hotel itself. It was very nice and clean. When I first arrived the young lady at the front desk that evening was nowhere to be found for almost 15 minutes. I had to call the front desk from my cell phone to get her to come up to the front. The room I filled out for online was not the same room either. It was suppose to be a suite but it was not. The people at the front desk are not very knowledgeable either with some of the questions I had. Just something management needs to work on. Would I stay here again. If they would compensate me for my last stay and give me a free night maybe.

Internet did not work.

Easy check in, plenty of parking. The hot water could be turned up a little bit. The room was nice. The breakfast was good

Beds were comfy and good breakfast

Needs a little tlc

Clean, comfortable, pleasant staff, good location.

No water in the pool, large group of motorcycles blocked the entrance doors making it tricky to enter with luggage, and groups of young children running up and down the hallway late at night laughing and shouting.

The facility was top notch. Our room was A . Very clean and spacious. If we make the trip again will definitely stay there..

Drove in from Houston, went and had dinner with co-workers. First room AC did not blow any air. Had to go downstairs to obtain new room key for second room. Second room was not clean as it appeared someone had some fun in there. Back downstairs to obtain key for Third room. Third room was clean. Pics of 2nd room attached. Point is that I was ready for a shower and relax but had to make 2 too many trips to the lobby to get a room that is up to par. I always stay at Holiday Inn but will NEVER be back to this location.

Quiet

As far as the hotel itself. It was very nice and clean. When I first arrived the young lady at the front desk that evening was nowhere to be found for almost 15 minutes. I had to call the front desk from my cell phone to get her to come up to the front. The room I filled out for online was not the same room either. It was suppose to be a suite but it was not. The people at the front desk are not very knowledgeable either with some of the questions I had. Just something management needs to work on. Would I stay here again. If they would compensate me for my last stay and give me a free night maybe.

Clean room and a pleasant staff!

The front clerk was very nice. Breakfast was good and the hotel was very clean.

Staff was nice. Hotel was very clean

To start, we checked into the hotel on the 3rd. The day we checked in we were placed in a room that was already occupied. (Which is fine, accidents happen) We moved to our new room and requested more towels, because we have 5 people in our family. We was told that the hotel only had enough towels for each room. We was given two additional towels then. We requested the bedding and the towels be changed several time prior to leaving to visit family on the second day, they said that they would take care of it. However, when we return back to the room, everything was exactly how we left it with no towels. I had to go downstairs to the front desk to more towels, but there was none available. My husband and I ended up washing our own towels. In addition to the towel situation, the third night we came back to a room with no hot water. Prior to booking this hotel, we did not know that the hotel pool has been closed since before Covid. Nothing was on the website for that. Outside of that the staff that works the front desk, was extremely kind and apologetic. From my understanding, this hotel was sold during Covid to a new owner. The updates have been slower than intended, and the cleaning staff have language barriers, things more difficult for the employees that have been working here for years.

Clean, comfortable, pleasant staff, good location.

The stay was not the best. I had called a few days prior to my arrival and requested extra pillows as my wife, daughters, and their kids were all going to be in the same room. I had to make 2 trips to the counter for pillows and linens for the pull out sofa bed. Bathroom shower insert was separating from the wall. Found mold growing in one of the picture frames. Kids were excited to swim and when we got there the pool was out of service and we had no notification prior to our arrival. Ice machine on the 3rd floor was not working and had to go down to the 1st floor for ice every time it was needed. My daughter and grandkids were very disappointed as they were planning on swimming while I had a wedding rehearsal to attend. Myself disappointed for the service and condition of this hotel for the amount I paid. I have stayed in better hotels and will not be returning to this one anytime soon or ever.

Lovely hotel and staff!!

After we check in my husband notices the pool is drained. We inquire about this to the desk clerk that checked us in. She said the pump was broken. We asked if we could get a room discount as that was the reason we picked his hotel. She was extremely rude and said no because I booked through Expedia (which I actually booked thru Hotels.com). If we decided to go to a different hotel, we would have to pay a cancellation fee. Strike one. Breakfast was very disappointing. The food was not kept fresh and the selection was poor for what this motel costs. Strike 2. Hot water needed to be adjusted higher as you could not get hot water from the sink tap and had to turn the shower to full hot to take a luke warm shower. Strike 3. Will not stay here again.

The staff was very kind and accommendating.

Booked due to location and pool access. Very hot at this time of year. Pool pump broke. Unable to cancel reservation because it was too late.

Close and convenient to my destination(customer)

Clean, comfortable, pleasant staff, good location.

I liked that it was close to my destination. I didn't like that pool was unavailable due 5o broken pump. The weather her is very hot and the pool would have made a big difference

The hotel was very nice and clean. Breakfast was good and what you would expect for hotel breakfast. The pool area is being renovated so when that’s done, it will be nice too.

Easy check in, plenty of parking. The hot water could be turned up a little bit. The room was nice. The breakfast was good

The front clerk was very nice. Breakfast was good and the hotel was very clean.

Beds were comfy and good breakfast

After we check in my husband notices the pool is drained. We inquire about this to the desk clerk that checked us in. She said the pump was broken. We asked if we could get a room discount as that was the reason we picked his hotel. She was extremely rude and said no because I booked through Expedia (which I actually booked thru Hotels.com). If we decided to go to a different hotel, we would have to pay a cancellation fee. Strike one. Breakfast was very disappointing. The food was not kept fresh and the selection was poor for what this motel costs. Strike 2. Hot water needed to be adjusted higher as you could not get hot water from the sink tap and had to turn the shower to full hot to take a luke warm shower. Strike 3. Will not stay here again.