Residence Inn by Marriott Fort Smith

Newly remodeled right across from the hospital. Very clean & very convenient. My family rented two 2-bedroom suites - everyone had their own bed, bathroom, and TV. Some minor glitches in the TV and outside card access scanners (seemingly from recent upgrades) but front desk and maintenance were very friendly and quick to respond. Nice gym room onsite with cardio machines and nice dumbbells, yoga balls, weight bench. Lots of places nearby to eat and get coffee. Would definitely recommend this property and would absolutely stay here again myself!

Nice , clean, friendly staff. Value was very good. Paid more at other hotels that were terrible. Will stay there again. Only downside pool was closed

Stayed 5 days and housekeeping never came. Called to ask if someone could at least empty trash... they said yes, but no one came to empty. Under construction, so many amenities were not available. Breakfast scaled way down. Tripped over raised carpet in a doorway, called to let front desk know that they might want to tape it down so no one else falls. They never did. Room was nice, some staff were cool, just made assurances that weren't followed thru. Not having housekeeping for 5 days was not really acceptable for the price you pay.

I have stayed here multiple times, the staff are always friendly and accommodating. The studio with kitchenette is so convenient. The have nice laundry accommodations that take coins and card.

This location was under construction right as you walk into the hotel for check in. Had to take your luggage via alernative routing. Would not have stayed knowing this. No mention on website. No discount was offered for the inconvenience.

The lobby is organized, comfortable, well lit and open/inviting. Outdoor seating is avaliable for smokers. No trash on the outside premises. Just a very nice and comfortable location.

Property was under repair which is understandable but the elevator only worked from the 1st floor and the continental breakfast was cereal and cold biscuits. The room did not have bedding for the pullout sofa and the keycard worked only after multiple tries of each card. The staff did what they could.

Booked a two room suite because I was traveling with three adults and two children. We arrived to find the pull out couch broken with a note saying to contact the front desk forva roll away. We did so only to find out there were no roll aways. We were offered an additional room, but by that time we were unpacked and the kids asleep. What else? The room phones did not work. The room was not clean (plenty of hair in each bathroom). The bathtub did not drain fast so we stood in dirty water. This is obviously not an upscale hotel, but the room was in need of repair. Skip forward to free breakfast... upon walking down at 7:00 on a Wednesday, they were already out of eggs and sausage. Also, not sure when swin season is in Arkansas, but it was early June and the pool was drained. The only redeeming quality of this hotel was that the front desk clerk was very sweet and tried so hard to help at midnight when we checked in and found out we were basically short one bed. However, she was very new and had to call someone else for help, but they couldn't help over the phone. Best advice, proceed with caution.

The property was under construction, and no one shared that. There was no spa as the listing indicated there would be. There was no gym available due to the construction. The contractors were parked in the handicapped area, blocking the ability to move the cart into the building. Televisions did not work. This was over priced and unpleasant.

Clean and quiet, a hotel that actually had a working ice machine. Those are a rarity.

The bathroom was dirty, they gave me the room with dirty toilet and the bed no well made. Beside, the closet was broken, and whean I opened the doors some piece of it hited my head and whean I tryed to talk with the reception because that incident..the phone doesn't works.

Recently this property remodeled and I was looking forward to it. The staff was fine and very nice but there were a few issues we noticed. The shower door was not installed right so it would open while you were in the shower, we had to use a small towel to keep it from rolling open. The soap dish spot in the shower was dirty and grainy, clearly it had not been cleaned because we were able to wipe the grit away. We did find a water bug looking thing in the bathroom as well. We also had a one bedroom, pull out couch room BUT whoever did the measuring for the remodel did not take into account the pull out couch (see photo below). I did show this to the front desk and they offered to move us but we had 1 night left and our dog with us so we asked for extra blanket the kids could make a bed on the floor with. We ended up actually moving the desk and pushing the couch over just enough to get the bed out because the hard floor was not at all comfortable. Over all it was a little dirty and annoying to have to deal with the bed issue but not a complete waste. We do like this location and we would give it another chance to see if this was just a fluke.

Too much noise from other customers until the wee hours. Also the breakfast was poorly maintained with hot food, except the turkey sausages which appealed to very few if any. However, the room was excellent, very clean and well stocked with necessities. Reasonable rates.

Body hair in shower and toilet. Foul odor in hallways and elevator. Hotel over all was not in good condition and was not as clean as other Marriott affiliated hotels. Trash in grilling area. Extremely loud AC unit

Waited 15 minutes in the lobby to check in - no desk clerk. First room, smelled horribly, two tvs did not work, mold on ceiling and vent. Very dated and worn out. Second room had working tvs but was worn out and dirty. Would NEVER stay here again. I don’t understand how this could be a Marriott. I paid $239 for a room that was worth maybe $75 at best

Residence Inn Fort Smith was very comfortable Luxurious bedding Spacious one bedroom suite Fully stocked kitchen Beautiful Very clean A/C worked amazing Breakfast buffet was great Very quiet Walkable to many restaurants We will definitely stay here again

The staff was very friendly, the decor was nice and inviting, the bed was super comfortable but it was not clean. There were dirty dishes in the sink, the counter had crumbs and sticky stuff all over as did the table. I had to get my own clorox wipes and it was almost black after wiping off the counter and table. The toilet was not clean at all. My 10 and 8 year old son's caught all of this and were disgusted. It makes you question the cleanliness of the rest of the room. Very disappointing.

Property was clean and the staff was ver friendly and helpful.

Booked a two room suite because I was traveling with three adults and two children. We arrived to find the pull out couch broken with a note saying to contact the front desk forva roll away. We did so only to find out there were no roll aways. We were offered an additional room, but by that time we were unpacked and the kids asleep. What else? The room phones did not work. The room was not clean (plenty of hair in each bathroom). The bathtub did not drain fast so we stood in dirty water. This is obviously not an upscale hotel, but the room was in need of repair. Skip forward to free breakfast... upon walking down at 7:00 on a Wednesday, they were already out of eggs and sausage. Also, not sure when swin season is in Arkansas, but it was early June and the pool was drained. The only redeeming quality of this hotel was that the front desk clerk was very sweet and tried so hard to help at midnight when we checked in and found out we were basically short one bed. However, she was very new and had to call someone else for help, but they couldn't help over the phone. Best advice, proceed with caution.

This was our second time staying at this hotel. We love the two bed room 2 bathroom set up. It’s perfect for a family. The breakfast was good and we enjoyed the cold brew. The room is spacious and clean. We would definitely stay again.

Rooms are very spacious. More than we expected for sure!! Be a great place for extended stay, unfortunately we were just passing through. Great breakfast

Disastrous checkin for grandparents with 5 kids. I reserved and paid for two, 2- bedroom suites to be told upon arrival that they had 1 available but would get me 2 other single rooms. No charge on the 3rd room. I explained that the children were 6-13 years-old with only 2 of us adults. I will skip the drama to say that we ended up in 2 rooms, 1 double suite and a single. If only they had alerted me that “construction “ had changed my reservation, I would have found other lodging. The Marriott made us pay for the single room and told me to check with Hotels, com about a refund on the other double room. (They charged us nearly the same price for the single.) And, yes, this was from the property manager. As for the single room, the shower had a lovely glass system installed 8 degrees off level. If I had realized that before getting in, I would have stuffed a rag in the track. It took Olympic dexterity to keep the door closed and shower at the same time. Speaking of the Olympics, we didn’t get to watch them that evening as even the children couldn’t figure out the remote controls. I travelled professionally many years. This experience takes the gold medal in disappointing hotel experiences.

Recently this property remodeled and I was looking forward to it. The staff was fine and very nice but there were a few issues we noticed. The shower door was not installed right so it would open while you were in the shower, we had to use a small towel to keep it from rolling open. The soap dish spot in the shower was dirty and grainy, clearly it had not been cleaned because we were able to wipe the grit away. We did find a water bug looking thing in the bathroom as well. We also had a one bedroom, pull out couch room BUT whoever did the measuring for the remodel did not take into account the pull out couch (see photo below). I did show this to the front desk and they offered to move us but we had 1 night left and our dog with us so we asked for extra blanket the kids could make a bed on the floor with. We ended up actually moving the desk and pushing the couch over just enough to get the bed out because the hard floor was not at all comfortable. Over all it was a little dirty and annoying to have to deal with the bed issue but not a complete waste. We do like this location and we would give it another chance to see if this was just a fluke.

I have stayed here multiple times, the staff are always friendly and accommodating. The studio with kitchenette is so convenient. The have nice laundry accommodations that take coins and card.

Waited 15 minutes in the lobby to check in - no desk clerk. First room, smelled horribly, two tvs did not work, mold on ceiling and vent. Very dated and worn out. Second room had working tvs but was worn out and dirty. Would NEVER stay here again. I don’t understand how this could be a Marriott. I paid $239 for a room that was worth maybe $75 at best

Residence Inn Fort Smith was very comfortable Luxurious bedding Spacious one bedroom suite Fully stocked kitchen Beautiful Very clean A/C worked amazing Breakfast buffet was great Very quiet Walkable to many restaurants We will definitely stay here again

Over all the room was excellent. There was a few issues with one of the bedroom tv’s but we were only staying one night. It wasn’t a big deal. The room was very clean. We loved it has 2 bedrooms and 2 bathrooms. The beds were comfortable. We had a great experience. The staff was really nice.

If the toilet didn’t sound/feel like it was going to come out of the wall every time one of us sat on it, the room would have been nice. Oh, and the shower leaked on to the floor, no matter how tight we shut the shower door and turned the shower head against the opposite wall. It really was a nice enough room, just needs some repairs.

When we checked in, only one of the people at the front desk welcomed and acknowledged us. The lady just kept doing whatever she was doing. She could have at least spoke. Our room was spacious and bed was comfortable. Seemed clean over all. The floor of the tub didnt seem as clean as what it could have been. The tv was situated towards the bed only so everyone would have to sit on the bed to watch. It was also hard to figure out how to even use the tv. 2 remotes with 2 different functions. Took like 10 minutes to finally start watching. It would have been nice to have some instructions as it was frustrating The breakfast options were decent but the attendants kept allowing the sausage to run out before making more. Normally it would make sense to keep a backup in the warmer to keep items replenished adequately so people didn't have to sit and wait 15-20 minutes. Overall it was a good stay.

This room was so nice and big! The kitchenette was well furnished, the sofa was nice (the desk chair could use being replaced) and the bed was very comfortable. The employees were friendly and helpful. Breakfast was delicious with lots of good choices to choose from. Couldn’t have asked for anything better!

Stayed 5 days and housekeeping never came. Called to ask if someone could at least empty trash... they said yes, but no one came to empty. Under construction, so many amenities were not available. Breakfast scaled way down. Tripped over raised carpet in a doorway, called to let front desk know that they might want to tape it down so no one else falls. They never did. Room was nice, some staff were cool, just made assurances that weren't followed thru. Not having housekeeping for 5 days was not really acceptable for the price you pay.

Disastrous checkin for grandparents with 5 kids. I reserved and paid for two, 2- bedroom suites to be told upon arrival that they had 1 available but would get me 2 other single rooms. No charge on the 3rd room. I explained that the children were 6-13 years-old with only 2 of us adults. I will skip the drama to say that we ended up in 2 rooms, 1 double suite and a single. If only they had alerted me that “construction “ had changed my reservation, I would have found other lodging. The Marriott made us pay for the single room and told me to check with Hotels, com about a refund on the other double room. (They charged us nearly the same price for the single.) And, yes, this was from the property manager. As for the single room, the shower had a lovely glass system installed 8 degrees off level. If I had realized that before getting in, I would have stuffed a rag in the track. It took Olympic dexterity to keep the door closed and shower at the same time. Speaking of the Olympics, we didn’t get to watch them that evening as even the children couldn’t figure out the remote controls. I travelled professionally many years. This experience takes the gold medal in disappointing hotel experiences.

I have stayed here multiple times, the staff are always friendly and accommodating. The studio with kitchenette is so convenient. The have nice laundry accommodations that take coins and card.

Front desk personnel are awesome!

was not pleased with the service

Staff was amazing!! Room was clean and perfect.

Property was clean and the staff was ver friendly and helpful.

The staff is extremely helpful and friendly. They went to extra links to take care of me!

Great place, rooms were comfortable and well layed out. There was a possible booking issue and they called me the day before and made it even better than we booked. Staff was super friendly.

Check in was easy but i waited 20 minutes for clerk to check us in. The room was great and the hotel is located in a good area with plenty of shopping and restaurants. I highly recommend this hotel and would give 5 stars except fir the issue with checkin.

Newly remodeled right across from the hospital. Very clean & very convenient. My family rented two 2-bedroom suites - everyone had their own bed, bathroom, and TV. Some minor glitches in the TV and outside card access scanners (seemingly from recent upgrades) but front desk and maintenance were very friendly and quick to respond. Nice gym room onsite with cardio machines and nice dumbbells, yoga balls, weight bench. Lots of places nearby to eat and get coffee. Would definitely recommend this property and would absolutely stay here again myself!

Residence Inn Fort Smith was very comfortable Luxurious bedding Spacious one bedroom suite Fully stocked kitchen Beautiful Very clean A/C worked amazing Breakfast buffet was great Very quiet Walkable to many restaurants We will definitely stay here again

Traveling have stayed here before and knew the area a little easy to find from the interstate

The lobby is organized, comfortable, well lit and open/inviting. Outdoor seating is avaliable for smokers. No trash on the outside premises. Just a very nice and comfortable location.

great location for us but would have liked a paper

Great area friendly staff

Check in was easy but i waited 20 minutes for clerk to check us in. The room was great and the hotel is located in a good area with plenty of shopping and restaurants. I highly recommend this hotel and would give 5 stars except fir the issue with checkin.

I like the location staff was excellent rooms were really nice and had thing is where

Rooms are very spacious. More than we expected for sure!! Be a great place for extended stay, unfortunately we were just passing through. Great breakfast

All was good except for the air vent that blows right on the bed 24/7. Breakfast was the best we’ve had at a hotel!

Stayed 5 days and housekeeping never came. Called to ask if someone could at least empty trash... they said yes, but no one came to empty. Under construction, so many amenities were not available. Breakfast scaled way down. Tripped over raised carpet in a doorway, called to let front desk know that they might want to tape it down so no one else falls. They never did. Room was nice, some staff were cool, just made assurances that weren't followed thru. Not having housekeeping for 5 days was not really acceptable for the price you pay.

Too much noise from other customers until the wee hours. Also the breakfast was poorly maintained with hot food, except the turkey sausages which appealed to very few if any. However, the room was excellent, very clean and well stocked with necessities. Reasonable rates.

Residence Inn Fort Smith was very comfortable Luxurious bedding Spacious one bedroom suite Fully stocked kitchen Beautiful Very clean A/C worked amazing Breakfast buffet was great Very quiet Walkable to many restaurants We will definitely stay here again

Clean room. Breakfast was absolutely amazing with lots to choose from.

Property was under repair which is understandable but the elevator only worked from the 1st floor and the continental breakfast was cereal and cold biscuits. The room did not have bedding for the pullout sofa and the keycard worked only after multiple tries of each card. The staff did what they could.

When we checked in, only one of the people at the front desk welcomed and acknowledged us. The lady just kept doing whatever she was doing. She could have at least spoke. Our room was spacious and bed was comfortable. Seemed clean over all. The floor of the tub didnt seem as clean as what it could have been. The tv was situated towards the bed only so everyone would have to sit on the bed to watch. It was also hard to figure out how to even use the tv. 2 remotes with 2 different functions. Took like 10 minutes to finally start watching. It would have been nice to have some instructions as it was frustrating The breakfast options were decent but the attendants kept allowing the sausage to run out before making more. Normally it would make sense to keep a backup in the warmer to keep items replenished adequately so people didn't have to sit and wait 15-20 minutes. Overall it was a good stay.

Booked a two room suite because I was traveling with three adults and two children. We arrived to find the pull out couch broken with a note saying to contact the front desk forva roll away. We did so only to find out there were no roll aways. We were offered an additional room, but by that time we were unpacked and the kids asleep. What else? The room phones did not work. The room was not clean (plenty of hair in each bathroom). The bathtub did not drain fast so we stood in dirty water. This is obviously not an upscale hotel, but the room was in need of repair. Skip forward to free breakfast... upon walking down at 7:00 on a Wednesday, they were already out of eggs and sausage. Also, not sure when swin season is in Arkansas, but it was early June and the pool was drained. The only redeeming quality of this hotel was that the front desk clerk was very sweet and tried so hard to help at midnight when we checked in and found out we were basically short one bed. However, she was very new and had to call someone else for help, but they couldn't help over the phone. Best advice, proceed with caution.

This room was so nice and big! The kitchenette was well furnished, the sofa was nice (the desk chair could use being replaced) and the bed was very comfortable. The employees were friendly and helpful. Breakfast was delicious with lots of good choices to choose from. Couldn’t have asked for anything better!