Quality Inn & Suites Pine Bluff

I was on the 2nd floor and the ice machine did not work the entire weekend. I had hurt my knee the night before check-in & there was no elevator & because the room was non-refundable, I was stuck. The beds were painfully hard along with 2 of the pillows on the bed. I had called the hotel directly to inquire about pet fees & was told the fee was included in the price only to be told upon check-out that was not the case if you decided to register online.

Nice room

Breakfast was very limited. Only blueberry muffins, bread and toaster that only worked on one side. A waffle maker, sugar coated cereals. All of the yogurt was strawberry banana,

Handicap room on 2cd floor, no elevator. Room had not been cleaned. Had to go back down to desk to get new room all stairs no elevator!!! Room is clean but old and everything had cigarette burns. No battery in smoke detector, no food at breakfast at 8 am with another hour to go. ..

The room was great and the staff making breakfast was awesome. However, the check in clerk made it a hard time when trying to check in with a service animal. Someone (staff) walked in the room with no notice. I was on the toilet and my husband was dressing. It was only 10am.