Comfort Inn Phoenix Central City

This place had everything you appreciate n a place to stay. Clean, large room,all the amenities, and a great pool, hot tub and Free breakfast. Convenient location and friendly staff. Would definitely stay here again

Bathroom was dirty, there was a bulb that needed changing and a AC that were both never fixed. They also never let us in the pool. The receptionists also have a bad character. They mixed up rooms and gave the same one to two different families.

good service and clean rooms but, the swimming pool was too dirty! Not clean at all!! The personnel were friendly and offered good service.

Place was clean and comfortable. The only down part about the stay was the pool was closed and we specifically wanted to swim. But other than that, it was great, beds comfy and slept well. Would stay again in the future.

The pool was smelly and not clean.

Property was off off interstate and easy to get to but is in industrial area with nothing available within safe walking distance. Older hotel in desperate need of updating. Smelled like cigarette smoke in room hallway, initial key to room did not work, hairdryer in room was not working, Ice machine not working, housekeeping not offered for the days we stayed & were told replacement towel sets were not available. Walls are thin and guests in other rooms could be heard. Breakfast items were minimal, no usual fruit or yogurt offered with continental breakfast. There are better places to stay for the similar costs & we will not return.

The spools of razor wire at the back retaining wall are a bit unsettling.

I mainly look for parking for my truck and trailer while i get some rest. This had ample parking.

Clean well-appointed rooms, close to downtown, ample and free parking.

The manager is Suuuuuuuuuper rude. Hot tub broken and dirty... pool dirty as well... safety door didnt even need a swipe to get in. Ice machine broken... save your money fr. It was mentally and physically unappealing.

Don't know that I will choose a Comfort Inn again if this is the standard, but there were limited options in Phx due to major events. The beds & furniture were decent. Holes in comforters, sticky carpets, moldy smell, cracked switch plates, gaps in door frames, it felt like someone could easily break in.

Roach hotel ! Disgusting AF

My room had roaches and roach poop. I also couldnt really shower because i had to get help to turn the water on and off in my room. First night the night manager helped me get the water on and off. After that i didnt tey and showered at my office instead. My sheets had cigarette burns in them and the pillows were terrible. The chase lounge was filthy. If i could post pictures here i would but there is no option for pictures.

There was bugs in my room. The front desk seemed extremely unconcerned

excellent staff and clean rooms

Room was very clean and spacious. Also excellent help by the front Desk staff and very nice Continental breakfast.

I didnt like how the staff where towards us they were rude when we were checking,the rooms were dirty full of roaches no house keeping available for service , no available towels when needed breakfast was cold

Very clean and comfortable

One word: cockroaches. The hotel appears to be clean but when I opened the bedside table to get the TV channel guide, two cockroaches were in there.

Pillow cases were dirty, room did not smell clean.

At I-10 - traffic all night

Room was very clean and spacious. Also excellent help by the front Desk staff and very nice Continental breakfast.

This is very bare bones. Our room was clean and smelled strongly of perfume. The bed not have a sturdy frame and shifted with each move. The pillows are more like bags of shredded foam. Breakfast was fairly limited - toast, apples and oranges, waffles, and instant oatmeal. Otherwise it was fine - quiet with normal amenities.

It is very clean and comfortable place to stay. The only negative aspect is that if your rooms are facing the high way, you could get awakened by trucks rushing by. Otherwise it is a fairly decent place to stay.

Couldn’t sleep too well. Didn't realize it was so close to the freeway. Traffic too loud at all hours of the night.

Clean but furnishings a bit shabby. Load highway out of back window

The place is clean it just needs a serious update. The manager was very friendly and helpful.

Our stay was quiet, clean, and service was quick. The hotel appeared a but lived in- some carpet stains or water spots, but it was evident that everything was very clean. The surrounding area is not the nicest. Visually looks questionably unsafe, but i never saw people that validated that assumption. The parking lot was very well lit and in the property was in the best compared to everything down the street from it. The property was just off the freeway which is what we always took to get into Glendale.

Road noise from I-10 is an issue

Clean well-appointed rooms, close to downtown, ample and free parking.

Services were down so we could not check in. We prepaid with Orbitz but with their system down we had to pay cash. When Orbitz tried to contact them they did not answer their phone. This went on for so long that it was ridiculous. We eventually were able to get a refund from Orbitz after the hotel finally responded. Wouldn’t have stayed here anyways, very disorganized and not a very nice place.

Though I had a reservation, upon arrival I was surprised to find business closed and surrounded by construction fence. I tried calling and could not get an answer. Later I called again and got a hold of someone who advised that they were closed. I wish this had been communicated proactively so that I could have made other arrangements instead of being surprised at the time of arrival.

Friendly helpful staff. Beds were very comfortable. Everything needed was available in the room. Manager saw to it that we had a quiet room.

I booked a two queen room for two nights. When i arrived the front desk wanted to charge me $50 per night for each of my kids 9 and10, CASH only. When i asked him if i could pay with my card he said no, only cash. When the website clearly states kids stay free. Front desk gets angry and I became very rude and ignorant. Do not stay here, they act like they-are doing you the favor staying the night.

I paid through Travelocity for this room. They asked for my debit card at time of check in. They charged my debit card one $153.98 and when I called to speak to the manager I guess I spoke to the owner he told me to go get blank And he was not refunding my money so now I got to file a complaint with Travelocity to get my money back. when I asked the front desk person this morning at time of check out why they charged my card again he started yelling at me. I asked for a receipt he told me no I was not allowed to receipt and that I would have to wait until they emailed a receipt to me. Finally after a little bit of an argument I was able to get a receipt and there is that charge for one $153.98

It was a mistake to be there. 1.At check-in, I asked if she could give us a room with a view of the pool, he totally ignored us, she didn't even answer yes or no. It took so long to check in. 2. At room, floor look old and dirty. The hair dryer was broken. 3. the room and the bathroom, shower were very small. 4. At breakfast, what a disappointment!! I arrived at around 7:30 am, almost empty, there was no one eating, the refrigerator only had cubes of butter, the egg tray... empty, nothing inside, no cereals, no fruit, no juices. The only alternative I had was the waffles, what a disappointment here too! that waffle mix was so runny, it looked very bad, and when I put it in the machine everything stuck. I have been in many hotels and never had that experience with the waffle. I asked the front desk if he could provide food for breakfast, the man with long hair, it didn't look like he knew anything about food or preparation. It took a long time to bring the eggs, and brought only about 4 pieces, the egg looked very greasy, and nothing good, in the end I lose my appetite and I didn't eat anything. 5. When leaving, nobody was at front desk, I press the ring, the manager didn't even come to the front desk, he was in his office inside, the only thing i heard was "bye, bye" what a disappointment!!! My family and I had a very horrible experience in that hotel. We will never return to that place and I do not recommend that place to anyone either.

Friendly staff. Very clean and super comfy.

First time to Phx from Seattle on vacation. The most terrible experience I have ever had. The hotel mgr cancelled my reservation when I arrived, without notice, yelling, screaming at me, ordered me out, threatened to call the police after I asked him if this hotel was safe, told him the police officer warned me about staying here, prostitutes, unsafe area. Mgr refused to give me a cancellation notice, then only for 1 day, not 3 days of my reservation.I called the police for help, got none. I had no place to go at 6PM. Ended upon driving over 2 hours, 200 miles to find the nearest hotel for the night! DO NOT STAY HERE!! Everyone later on told me this I-10 and 27th Ave W area is unsafe. Am a truck driver. always stayed at Comfort Inn's, NEVER AGAIN! NEVER AGAIN WITH EXPEDIA! They refused to refund my room and credit my card $748.56!!

Terrible. They didn't let me check in and didn't refund my money

Quiet, convenient location; not fancy by any means but clean and comfortable room. The manager went above and beyond with excellent service after I'd lost my cell phone. Highly recommend.

Clean rooms. All amenities that are needed to make stay comfortable and convenient. Just a bit far from downtown.

Nice location 10 and 17 freey

Hotel is ok. Out dated for sure. The lobby area was smelling like food.. spices. Not a good impression going in. The area is not safe. Very industrial, from what many uber drivers said, the area is very sketchy.

This hotel is OK. Right between the freeway and an industrial area. No restaurants in the area. I should have researched better.

Surprisingly quiet for a motel beside the busy I-10 freeway. Area looks a bit sketchy but management keeps an eye on grounds with many CCTV cameras and our car was not disturbed during the night. Conveniently located near Heard Museum and freeway onramp. We easily found a nice plane for salads, The Main Ingredient, a few miles away. Beds were comfortable.

This property is in an industrial area. Very quiet, pretty clean.

Highway was somewhat noisy. Industrial areas near the hotel were run down.

La ubicación es muy buena

Not very walkable, sidewalks not safe.

It was the closest hotel to my overall destination. I was limited on what i had to choose to eat because i had no transportation and i wasnt willing to walk very far due to the weather. Overall i made it work and i would also stay again. It is in a ok part of town compared to what i grew up in so be aware of your surroundings but the hotel sits off to itself which makes it OK. I would stay again and also recommend this hotel.

I would have like to have more variety in the breakfast

Good service with decent breakfast

Breakfast was good

I picked this hotel because I wanted a place near the Tufesa bus station. This hotel had a better rating than others in the area. I did feel safe and the place was clean. And the pool is big and very clean. But the staff was very unfriendly. They always had the "we will be back in 5 minute" sign up. If you rang the bell, they seemed annoyed. The breakfast was awful. No water, no juice, no fruit, no yogurt. You had to beg for them to bring eggs, sausage, and milk. Eggs were cold, good thing they had a working microwave. Coffee machine was good, and we were able to enjoy the coffee whenever we wanted coffee. I did not dare ask for an extra towel when I went to the pool. Didn't want to annoy the staff anymore than I had to, LOL!

Nothing at all special. If you are a light sleeper it’s not a good place to stay. They will say it’s not too noisy but don’t believe them. Front desk is grumpy day and night. 5 items to chose from for breakfast. Extremely basic.

Beds comfort and pillows good , shower was hard to turn on. Few stains on bath and rust in sink. Hot tub good. Breakfast was awful - the eggs has soft cheese in it and sausage smelt cheap. Hot juice so the staff said use ice to cool it. Pancake mix was watery. Apples only, bread and a cake .that’s it! Basically ate cereal very disappointing for a comfort inn give breakfast a -0 Don’t know why there offering a breakfast as they cba - won’t ever re book this again !

Only stayed over one night. Breakfast was terrible but the facilities were clean and the staff was friendly.

The receptionist had no shoes on. Breakfast was 6:00 to 10:00. But both days breakfast was not put out until 6:40 am and at 9:25 the guy turned off the lights on us. The bed had cigarette burns on it and the carpets where disgusting. I would not stay here again…..

This was our third time at this property and we always enjoy our stay. We stayed 7 nights, breakfast was great too

hubo un día que quitaron el desayuno antes de la hora indicada