Extended Stay America Suites - Phoenix - Scottsdale

No

Rooms are clean. Staff is friendly. Parking is great. The only issue we had was that we had to throw our own trash in the dumpster, but the dumpster hasn’t been picked up in weeks.

Room had dirty wash cloth hanging in the shower. Also smelt like cigarettes. Gym is subpar at best.

We received a call prior to checking in and were told that the room they were originally going to put is in had maintenance issues so they were moving us and would comp the whole weekend . When we showed up and they realized we booked through hotels.com they said they could not comp our stay because it would be hard to get our money back way

I attempted to get a refund because my husband ended up in the hospital and was admitted I was told I needed to go to the front desk when I came back to get our stuff and the manager would make a decision . I did not have time for that because my husband was in critical condition . If I tell you the situation why do I have to come back and let the manager decide . It should just get taken care of .