Best Western Snowflake Inn

Overall, the facility was very nice and quiet and clean. My only negative comment would be that the elevator was out of service.

Staff was amazing. The hot tub was out of order and the pool we were told was heated to 87 was maybe 65 degrees at best. It was freezing! Otherwise, the breakfast was good and the staff was beyond welcoming and friendly.

The pool and hot tub were out of order.

The room was good. spa and pool was closed and the elevator was not working.Did not know about the 150.00 deposit you had to make.

The automatic front door opener did not work. One of the two front doors would not open. The elevator did not work. The pool was closed. The handicapped room was not in operation. The carpets were filthy.

A half hearted greeting upon arrival, strictly business as if she had somewhere else to go. Worst breakfast room ever. Hot tub and pool both cold..."sorry bout that" Room just ok, one coffee. Wont stay again, wont recommend. Frequent traveler.

Front desk said, their pool was heated, that is the reason I stayed there and they lied, pool wasn’t heated as a matter of fact, the water was freezing. I was very disappointed.

Good and clean. Friendly staff. The jacuzzi wasn’t working which was a bummer.

Because pool was not in service people should get discount. Actually booked it because of the pool....for the kids to burn off some energy after a 9 hr car ride.

They claimed on their web page they had a pool. It was not in commission. The pictures of of the rooms show microwaves. There are are no microwaves. You have to use the one small microwave in lobby. Our first room the fridge was broken so we had to move rooms. The elevator was out of commission as well and they had no rooms with handycap toilets available. The manager was suppose to be on site by nine but we waited until 11 and she still never showed. They would not provide me a number for corporate. Will never use that hotel again. There is a much cheaper hotel just down the road that serves a great breakfast. They dont have a pool but its clean, has microwaves in the room and the staff are lovely. Its the Silver Inn.

the room and the shared areas are all very clean and look modern in terms of decor and condition; the heated indoor pool and hot tub were both excellent; breakfast included a wide selection and everything I had was enjoyable

Very nice stay. Clean room, clean bed, clean floors, etc.

Very well maintained property; rooms very clean - will stay their again.

Clean property which was recently remodeled. Staff is really welcoming. Large pool was unfortunately super cloudy - looking sketchy. Never would swim in it. Looking forward to free breakfast tomorrow.

You never know what you’ll get with a Best Western. We were a bit nervous but pleasantly surprised! Our room was very clean! No foul smells, towels were white, bathroom was clean, we were very happy.

Overall, it is good in a small town. Here are the two things we didn’t like: 1. We noticed some bugs on the room floor coming out of carpet. 2. Breakfast closes at 9 am which we think is too early. It should be open at least till 10 am.

Got into the room and it smelled terrible.

Clean room, convenient location.

Stayed for an entire week in a suite - they did not clean the room a single time even after multiple requests. Refused to bring more towels, etc. front desk was incredibly rude and disrespectful. Finally just started leaving the trash outside the door as that was the only way they’d pick it up. Staff was using the carts and wouldn’t let us use them until we got fed up and told then that they can bring up our luggage then.. we have literally stayed at this location a dozen times in the past and never had an issue, but it was bad enough that we will never be back or recommend it to anyone else.

The room and bath were clean but smelled like old cigarette smoke. Non smoking room. The rear entrance lock was broken, so security concern. $150 deposit was offensively high. Overall, I felt ripped off for the price I paid.

Other than the room above me sounding like a wrestling match for several hours in the evening and morning, it was not bad.

Jetted tub in the room was just what we needed after fishing with grandkids and painting.

The room and hotel were clean. The room was very noisy, it sounded like the upstairs guests were a competitive clogging team. Otherwise, it was fine.

Liked the property but the beds were not the comfiest

Quiet, and beds are comfy

Tv was not working for all the channels.

The rooms were spacious, comfortable and clean however the walls were paper thin.

The only complaint was our door had to be shut hard close to slamming it. It is warped and wouldn’t lock.

Rooms were a little outdated. Plumbing in shower was old school and didn’t have the updated soap and shampoo dispensers. Towels were in main room and not located next to shower. Associates were very helpful and pleasant.

Everything was fine except the beds were super hard. Also, cleaning ladies knocked at the door at 8:30. Then a phone call at 9:30 to let me know that we needed to be out at 11. We already planned on getting out before 11. We came up for a funeral that started at 11. 11 not 8:30 or to disturb us again at 9:30. We will never stay there again.

Great customer service.

Terrible, rude staff and zero service through our entire prolonged stay

Front desk lady is awesome! Rm#118

The night shift people were great but the morning lady was not professional at all, had attitude and then just ignored me and stopped talking to me. She was an absolute wench. She went out of her way to charge me a pet deposit when the night shift people when checking in welcomed me, saw my animals and were asking me about them and so friendly. The lady in the morning when I went to check out said I wasn’t allowed to have my cat there even though the night staff saw all my animals and said nothing, and charged my deposit, even after she saw I didn’t have any pet waiver signed. The staff at night didn’t have me sign anything and were fine. The next morning she said they didn’t even make me sign the waiver, I said well because no waiver was signed, they saw my pets and no one had an issue that I shouldn’t be charged for the property staff not doing their job but then blame it on me. I could’ve made accommodations for my cat for the night but no one cared but her. She went out of her way to be a complete wench, charged me, had attitude with me, and then stopped talking to me altogether. I cannot believe someone in this type of industry would treat a customer this way. This was such a great way to start off my very first day living in this town.

Nice, clean, and quiet hotel. We booked a room with a whirlpool tub and it was a nice size and nice bubbles, although the hot water had a hard time keeping up with the demand. Unfortunately the pool had just closed for maintenance a day or two before we checked in, which was a bummer but maintenance has to be done from time to time and I understand that. We took a peek at the pool room anyway out of curiosity and it looked like a nice facility. The only real downside to the stay was that we got there about 2 hours before check in and we were the only people there at the time, no other cars in the parking lot, and the gentleman at the reception desks verified that our room was indeed ready, but because of the way their computer system works, he couldn't waive the early check-in fee until about a quarter to 3, check in time. There was no actual, practical reason why he couldn't have just checked us in right then as a courtesy so it was a little irksome after our long drive. It's definitely something that needs to be changed with the Best Western software. I understand there being a fee if they need to prioritize our room for housekeeping but if the room is just sitting there, already done and ready and everyone working there is sitting around, twiddling their thumbs, waiting for the clock to strike 3, well the staff should be allowed to make the call to check people in and have happy customers.

We were not given any details about breakfast’s, when and where. Is been 4 days still my money is on hold with them and no one is answering the phone when I call. I’m feel frustrated when all these things could’ve been explained when we checked in.

Very nice staff, they work like they do care about the customers.

Hotel was clean and the staff was efficient.

Stayed for an entire week in a suite - they did not clean the room a single time even after multiple requests. Refused to bring more towels, etc. front desk was incredibly rude and disrespectful. Finally just started leaving the trash outside the door as that was the only way they’d pick it up. Staff was using the carts and wouldn’t let us use them until we got fed up and told then that they can bring up our luggage then.. we have literally stayed at this location a dozen times in the past and never had an issue, but it was bad enough that we will never be back or recommend it to anyone else.

Staff was friendly and very helpful

Convenient location and offered decent breakfast.

Very clean, close to many places to eat and stores. Friendly staff and informative. Would stay again

A nice quiet place in snowflake AZ, a town off the beaten path.

Conveniant and quite, only downside is all the room refridgerators are noisy.

Clean room, convenient location.

Hotel was great it's jsut in the middle of nowhere in a tiny town. Did not have the manicured landscaping that most others have.

Close to everything.

Friendly staff, easy to get to. Great continental breakfast options

Best Western in Snowflake is great! Very clean, quiet, and comfortable.

We had a great time. Very convenient location.

The hotel was in good shape. The hot tub was not functioning. I wish it was. The breakfast was adequate to the Road service.

Very convenient place to stay and breakfast was good.

Convenient location and offered decent breakfast.

Overall, it is good in a small town. Here are the two things we didn’t like: 1. We noticed some bugs on the room floor coming out of carpet. 2. Breakfast closes at 9 am which we think is too early. It should be open at least till 10 am.

The breakfast was impressive for a hotel in this category. Lots of options and they have our favorite waffle maker. There aren't many hotel options in this area and I think this BW was the best choice. Thanks

It was comfortable and had a really good breakfast

Very clean rooms, nice lobby. The breakfast was dismal.

Friendly staff, easy to get to. Great continental breakfast options

The breakfast was awesome!

Could have been cleaner. Water hose outside left out for people to trip on. Only time I saw any staff was at check in and breakfast. Suite was very small, pull out couch was very uncomfortable. Breakfast was mediocre. No hottub. Needs new carpeting. Towels were big and thick.