Embassy Suites by Hilton Arcadia Pasadena Area

Upon my arrival, I was a little disappointed that the pool was down but the front desk staff were terrific and I left the front counter feeling terrific. They are wonderful the assistant manager Kamila

The staff was terrific at this property. Both of the TVs in our room were woefully outdated and needed replacement (the screens were dim and blue). Once maintenance arrived at our room, both TVs were replaced with 15 minutes, and the two workers were very friendly and non-intrusive. The check-in staff (Chris, I believe) was polite and professional. The breakfast offering was generous and well-maintained. Our only gripe is that this property has the slowest elevators we have ever experienced at any hotel. It was probably a 5+ minute wait each time you needed to use the elevator regardless of which floor you were on. Other than that minor inconvenience, we would absolutely stay at this property again.

Honestly, almost everything was fine, especially the excellent breakfast; except that the pool wasn't open, and that's why my daughter was going

The room was very clean and comfortable. Breakfast buffet is great!

Great stay, excellent breakfast staff kinda aloof