Quality Inn & Suites Santa Cruz Mountains

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Run screaming!! yikes this place is gross!! The smell alone should send you running even if you don't see how totally shabby, run down and incredibly poorly maintained and disgusting the room is. Pretty sure this could have been the site murder scene. I was only in the room for about 2 minutes in shock by how nasty it was and as I left the room I could tell the smell was now on me! It haunted me in my car until I got to a proper hotel and burned my clothes and took shower! The photos on the site do not accurately reflect the cleanliness of the room and cannot portray the odors! Remember the word quality is only a category and not a level how nice something actually is!!!! The best thing was the manger who was ver very nice and understanding and gave me a full refund and pointers to a nice restaurant and better hotel to possibly check out. I didn't take his advice and instead trusted my better instincts as he should have not let anyone rent a room here to begin with The Staff of Hotels.com was amazing and made sure I was fully reimbursed!!

Parking lot needs resurfacing and there isn’t a level area near the rooms. Bathroom was tiny, toilet not seated to the floor. Smell of mold permeated the room.

This hotel was closed due to the power being out caused by storm. No fault of theirs of course. However, they did not issue a refund. Several attempts have been made to contact them with no response. Criminal

Room smelled of mold. We found hair that wasn’t ours on the bed. We had to wait to shower in the morning because there were workers fixing the pipes and the water was shut off. Environment was off, sketchy people around. Staff was friendly.