TownePlace Suites San Jose Campbell

Reserve una habitacion para cuatro personas adultas. esperando tener dos camas. Sin embargo me asignaron una habitacion con 1 cama. Le hice la observacion al personal de recepcion, mismo que me contesto con falta de empatia y sentido comun para solucionar el inconveniente que necesitaba una habitacion con dos camas. El lenguaje no verbal y la falta de actitud de servicio del personal de la recepcion dejo mucho que desear como profesional de la hospitalidad dejando de cumplir con los valores esenciales de Marriot. Finalmente acepte la habitacion para no hacer pasar un mal momento a mi familia nos tuvimos que dormir 3 pax en la cama 1 pax en sillon.

Wow! I knew I picked the highest rating hotel for this outing. But I had no idea it was set up like a dream pad. The staff was awesome. So so clean too! The breakfast was great, parking was plenty and most of all the bed was awesome. Oh and let me now forget! The closet design /set up oh my Lord, this is definitely every girls dream closet. Thank you for your hospitality and we hope to visit again soon!

Love staying there. Nice rooms with comfortable beds. Good breakfast. Staff always friendly.

Nice rooms, friendly stafd, great breakfast

Room was clean and was in a great location in Downtown Campbell between Downtown and the Pruneyard.