Hilton Garden Inn Irvine East/Lake Forest

The laundromat coin system was not easy to navigate. The bar code on the washing machine was torn off and not able to be scanned. The front desk manager stated to go online and start an account. Not laundry friendly. Other hotels have easier customer use.

First off, I think it’s false advertising to say breakfast buffet included but charge extra for it. I thought included meant free, it is not. The breakfast was an additional $20 and for that reason, I wouldn’t stay here again. I did like that I got a text from the staff asking how check in was. I didn’t respond because it was kinda late but I got a follow up text the next day. I let them know that the large lamp in my room wasn’t working (it was missing a bulb). They were able to fix it sometime that day before I got back. As for cleanliness, the corners of the room, like under the nightstands, didn’t look clean but everything else was okay. I liked that the rooms had a Keurig machine, microwave and mini fridge.

Did not use the hot tub or bar

Clean rooms, nice staff, and good complimentary coffee.

Coffee maker was broken. It took several attempts before it would function. What irritated me was staff saying they would look at it only for them to come back to me suggesting I failed to add water. That's insulting. I had debated using the spa tub but it was disgusting. Reported that to staff for them to tell me it had just been cleaned yesterday. The algae was well set on the bottom indicating it hadn't been cleaned in a while. 4 days later it was still untouched. Consider the Hampton Inn next door instead