Heritage Inn - Milpitas

Bathroom too small and dirty

First arrived and the office has a distinct damp odor. Clerk was pleasant. The room however.... wow. The door was not securable. You could see daylight through it and the top lock was missing. Room had water damage over the beds and the wall paper was stained. Room smelled like smoke and mold. Stains all over the chairs. Bedspread was the newest thing in the room, but definitely more plastic than fabric. Refrigerator was pulled out in the walkway leading to the bathroom for no known reason so had to move that first to get to the bathroom. The bathroom was ok from the outside, but the shower had sand in the bottom of it and mold all around the shower stall. Towels were worn and grey. Walked back out into the living quarters and the fire alarm was missing from the wall and the junction box was open. Other outlet plugging into the TV had no cover to the electrical components and just wallpapered over it. Room was absolutely not securable and definitely not safe feeling with people on either side of me yelling at each other, so I grabbed my bag and left. No other hotels were available in the area so I literally drove home 2 hours because of how terrifying the room was

Very bad, unclean, smelly, broken walls etc

Room was old and dirty. Towels had black stains. Old lamps with old stains unoperative but still uglying up the room. Headboard was off the bed and propped up against a wall.

The price reflects the condition of the property. General outside upkeep is 1 out of 5. The lounge chair inside the room was stained. The deadbolt was missing. I had to plug in the microwave and mini fridge. A nightstand was missing a drawer. The bathroom window couldnt be secured and i was on the ground floor. The smell in the lobby and room was musty and heavy. I wont be coming back here.

This property is not qualified for healthy stay

I came in after 3 pm and my son helped me putting the suitcases in the room and I left right way. I didnt have a chance to check the room. Came back around 11pm. I was terrified to even take a shower. The shower wa so DISGUSTING i was afraid to take a shower. The room was terrible dirty and dusty. The walls very visible dirty. The bed spreed disgusting. The dresser was missing a drower. There were holes on top of the dresser and holes on the wall. The bathroom door was so dirty I was afraid to touch it. The towels looks like old cleaning rags. There were pile of dust behind the bed side table and all over the room. The 2 seats was so dirty that apear that they were picked up at a dumpster. I was afraid to touch anything in the room. I slept with my clothes and lights on. I couldn't leave because my son had droped me off, I didn't have a car and I couldn’t carry my suitcases from 2 stair cases. (my car broken down from the airport going to my home in Roseville) I called my son to rescue me. I had a terrible allergy attack from the dust. My voice startarted to rusty and I started to have a headache. I called my son early that day. He came over and took my suitcases out of the room. Went to front desk and told the girl about the room, that it was very dirty and that I needed another room. She was very simpathetic and apologized many times. She gave me another room after we return from breakfast. I went to see the room first, but it was almost the same. I'm expecting my refund.

Staff are great and accommodating but property is very dirty and horrible. Their non-smoking room still smelled like cigarettes.

This hotel was absolutely aweful and the management was horrible. We stayed maybe 15 minutes and left. The bathroom had black mold on the ceiling above the shower and there was dirty fingerprints above the door frame. The safety lock on the front door was broken and falling part and the whole room was dirty. We left quickly and booked somewhere else. Through hotels.com the management was contacted for a refund. He refused stating the room was clean...I took pictures of everything. It was disgusting. No refund was issued, hotels.com offered a voucher but I have yet to see it in my account. Horrible experience. Do not stay here!

Roaches!! We got a refund and got out of there!!! Dont book here!

Bathroom too small and dirty

Quiet and comfortable

First arrived and the office has a distinct damp odor. Clerk was pleasant. The room however.... wow. The door was not securable. You could see daylight through it and the top lock was missing. Room had water damage over the beds and the wall paper was stained. Room smelled like smoke and mold. Stains all over the chairs. Bedspread was the newest thing in the room, but definitely more plastic than fabric. Refrigerator was pulled out in the walkway leading to the bathroom for no known reason so had to move that first to get to the bathroom. The bathroom was ok from the outside, but the shower had sand in the bottom of it and mold all around the shower stall. Towels were worn and grey. Walked back out into the living quarters and the fire alarm was missing from the wall and the junction box was open. Other outlet plugging into the TV had no cover to the electrical components and just wallpapered over it. Room was absolutely not securable and definitely not safe feeling with people on either side of me yelling at each other, so I grabbed my bag and left. No other hotels were available in the area so I literally drove home 2 hours because of how terrifying the room was

Priced reasonable and decent place to stay

I stay often and most times it is a pleasant stay

Room was old and dirty. Towels had black stains. Old lamps with old stains unoperative but still uglying up the room. Headboard was off the bed and propped up against a wall.

The price reflects the condition of the property. General outside upkeep is 1 out of 5. The lounge chair inside the room was stained. The deadbolt was missing. I had to plug in the microwave and mini fridge. A nightstand was missing a drawer. The bathroom window couldnt be secured and i was on the ground floor. The smell in the lobby and room was musty and heavy. I wont be coming back here.

I have stayed here on numerous occasions over the last two years, and have found the accommodations to be very satisfactory!

I checked into the heritage inn on Wednesday evening and upon check-in the night audit manager put me in a room upstairs and the next morning he moved my room into a room that was really not suitable for renting number 204. See photos for further information and I am definitely not satisfied in fact I think I should be checked because maybe there’s issues with lead paint poisoning from The walls being so mutilated.

I came in after 3 pm and my son helped me putting the suitcases in the room and I left right way. I didnt have a chance to check the room. Came back around 11pm. I was terrified to even take a shower. The shower wa so DISGUSTING i was afraid to take a shower. The room was terrible dirty and dusty. The walls very visible dirty. The bed spreed disgusting. The dresser was missing a drower. There were holes on top of the dresser and holes on the wall. The bathroom door was so dirty I was afraid to touch it. The towels looks like old cleaning rags. There were pile of dust behind the bed side table and all over the room. The 2 seats was so dirty that apear that they were picked up at a dumpster. I was afraid to touch anything in the room. I slept with my clothes and lights on. I couldn't leave because my son had droped me off, I didn't have a car and I couldn’t carry my suitcases from 2 stair cases. (my car broken down from the airport going to my home in Roseville) I called my son to rescue me. I had a terrible allergy attack from the dust. My voice startarted to rusty and I started to have a headache. I called my son early that day. He came over and took my suitcases out of the room. Went to front desk and told the girl about the room, that it was very dirty and that I needed another room. She was very simpathetic and apologized many times. She gave me another room after we return from breakfast. I went to see the room first, but it was almost the same. I'm expecting my refund.

Good place great customer service 👍

Very fast service and they let us check in in the middle of the night because our flight was delayed and did not get in until 2:30a. Enjoyed our stay

Helpful staff that cares about the property and guests.

Wonderful peaceful stay in dynamic shopping area. Very hospitable family owners who take care of the guests. Will definitely stay here again!

Owners we’re super accommodating and went above and beyond

I like the friendly staff and privacy

Very friendly staff and helpful

The hotel manager was amazing! He went above and beyond and mayo make me feel welcome! I definitely recommend this motel to everyone who need a quiet, clean and good customer service experience to come and check in to this best kept secret motel in Milpitas, CA

The staff and management are top-notch! Friendly, courteous, and knowledgeable. This is an excellent value. This is not a Holiday Inn, but it’s still pretty good, and I do stay there frequently.

This hotel was absolutely aweful and the management was horrible. We stayed maybe 15 minutes and left. The bathroom had black mold on the ceiling above the shower and there was dirty fingerprints above the door frame. The safety lock on the front door was broken and falling part and the whole room was dirty. We left quickly and booked somewhere else. Through hotels.com the management was contacted for a refund. He refused stating the room was clean...I took pictures of everything. It was disgusting. No refund was issued, hotels.com offered a voucher but I have yet to see it in my account. Horrible experience. Do not stay here!

Wonderful peaceful stay in dynamic shopping area. Very hospitable family owners who take care of the guests. Will definitely stay here again!

Prime location and good value for money.

Dennys was just minutes of walking to

Shopping center across the street