Holiday Inn Express & Suites Oakland - Airport by IHG

Enjoyed our stay there.

The parking you have to pay for $20 a day, they didn't mention we can park along the street. First time at this holel. I thought that they were going to clean our room, empty trash, get clean towels but when we got back to the room none of it was done. I called front desk and they told me that I had to let them know 24hrs notice to have room service. I wasn't told that when we checked in. Another, was on breakfast it was 9:15am & I asked that pancake need refill & told me all done with bag. It was me & someone waiting but no luck, refill bag can be refrigerated but they told me breakfast ends 9:30am. At other Holiday Inns i stayed at I never had this problem even close to breakfast ending. I wouldn't stay here again. Service & staff don't go out of there way for GREAT SERVICE.

Todo exelente, no doy las 5 estrellas por dos puntos uno que la recepcion hable el castellano tambien no solo ingles ,y la segunda tardan demasiado en regresar el deposito, pague con la misma targeta en San Francisco en el Yotel hise el check out ayer y hoy me fue liberado sin tardias, en Holiday Inn Express hice el check out desde el sabado y hasta hoy siguo esperando mi reembolso, ojala mejoren este aspecto espero no tener que contactar al hotel y si me sea devuelvo.

My coffee maker has cleaning clemaicla in it that mixed into my coffee. They replaced it however when I complained to the GM she responded after 5 days then implied I was lying. I kept the original coffee maker in the room to verify. They do not take your concerns seriously and will stonewall you.

Clean, comfortable, good food quiet