Rodeway Inn Ontario Mills Mall

Front office lady was very nice and the property was very well maintained. Honestly I was a little skeptical being next to a truck stop but it was super clean and the beds were comfortable. No frills, was perfect for a rest before hitting the road.

Needs better maintenance of in room ac

I cannot recommend this property. I booked through Expedia and contacted Expedia directly before arrival to inform them that we would be checking in late. The hotel acknowledged the late arrival and indicated that our room would be held. When we arrived, we were informed that our room had been resold. We then spent more than an hour trying to resolve the issue with the front desk. Unfortunately, the staff member assisting us was rude, condescending, and unwilling to take responsibility for what happened. The situation became even more upsetting when the hotel suggested placing us in a smoking room despite being told several times that my son has asthma. Offering a smoking room after being informed of a child’s respiratory condition showed a complete lack of concern for our family’s well-being. The hotel ultimately refused to refund the money for the room they failed to provide. We were left stressed, frustrated, and forced to deal with a problem that should never have happened in the first place. A confirmed reservation should be honored, especially when the hotel has been notified in advance of a late arrival. This experience reflected very poorly on the property’s management and customer service.

There were holes in the bedspread and shower curtain. All the surfaces were dirty (tables, walls, sink, headboard, bathtub) and had to be wiped down with cleanser and Lysol wipes. The refrigerator did not get cold. They argued with me to get 2 sets of towels when the reservation was for 2 people claiming the face towel and hand towel was enough. I had to argue to get more than a half roll of toilet tissue that was left In the room. There was no ash tray even though it was a smoking room.

I stayed at the hotel for two nights. During my stay, I gave my used towels to housekeeping and requested a clean set. Instead of providing fresh towels, housekeeping returned the same towels after apparently placing them in the dryer. I then took the towels to the front desk and requested a new set. Unfortunately, the front desk associate responded in an aggressive manner and stated that the towels looked like I had already used them. I explained that these were the towels housekeeping had given to me as "clean" towels. This experience was both disappointing and unacceptable. I have attached a photo of the towels that were provided to me as clean.