DoubleTree by Hilton Los Angeles - Rosemead

Only dislike. Is that the elevator didn't work on my way out of the 5th floor. Had to walk from oneend of the building to the other. Cookies are bomb. Love it.

Quiet, free parking, next to Montebello shopping mall, close to Monterey Park Costco and Walmart, convenient Just that the elevator may not work all the time

The location was good especially for Disney and Universal trips. My room unfortunately had previous repairs on the ceiling and could have better touch up painting. Overall, great place, good pool, good food, and the staff was great.

Booked a King and got a Double. Beds were not even queen beds, so that was a bit of an issue when you're used to sleeping in a King and you get to share a double with your wife. Called the front office, they said they were "sold out." I booked rooms 6 weeks before arrival and somehow they didn't have any for me when I showed up after a late arrival. I stayed 4 nights and never got to move to a King. They didn't seem to care much. Property is kind of old. You have to walk outside to get to your room from the front desk, which was a pain. Not much parking down by the end of the Hotel. It worked for our brief stay, but I wouldn't stay here again based on my experience with the wrong room. The bathroom faucet leaked bad, so we had to bring that up. They fixed it the next morning. No wash rags were available that first morning. Didn't notice until I was in the shower, so took a shower without a wash rag, which I don't like doing. It was a bigger issue because I wasn't even in the room I booked, so I complained. Originally the front desk offered free breakfast for the length of our stay, but by the end of the conversation it went to just that morning. Breakfast wasn't exactly wonderful either. Fruit was great...everything else was lacking. The area was nice and I did feel safe, so that was a plus. We did get a whif of Weed one night. Not sure who was smoking it, but I don't smoke period and I don't like the smell of it.

The new and improvement workout room is excellent. This was the highlight of my stay!

The hotel was great. Only issue was that parking was not reserved/prioritized for paying guests and visitors who were attending various events at the building used all the conveniently available spaces.

Convenient hard to find parking

Awesome customer service. Very clean. Nice pool area. Very quiet and was nice to have a bar area to get drinks and food. We will definitely stay again.

The free parking benefit comes with a price. Had trouble finding parking in the evening coming back from dinner. Overall great experience.

property is very nice and rooms . The only thing would be i wished the rooms conncected with bar and check in . You have to go outside to get to your room

Unfortunately the place has cockroaches. There was a big one in our bathroom that crawler up my daughters leg while she was brushing her teeth.

dirty rooms

Very clean

Disgusting HVAC vents in the bathroom and likely everywhere else. Room 504. Looks like have not been cleaned in years. Dust, debris, etc caked on by the layers. When the air is on I assume I am breathing this into my lungs. Also, fire alarm went off in the middle of the night at 3:30am. Worst alarm siren and strobe lights I have ever witnessed. Ruined my sleep. Had to carry my son down the stairs and I to the lobby in his diaper at 3:30am. I have pictures of the hvac vents but won’t let me attach here.

Staff was heat from front desk to housekeeping - very friendly and responsive. The room was however not clean - on the edges of the carpet you can see the dirt lining the room. 323 I felt the floor was dirty from seeing the dust piled up on the edges. The room view was also horrible. Looking out you saw these huge vents of the hotel. I know it was a very busy weekend but I was glad not to stay longer tha 2 days

From a hotel snob and avid Hilton connoisseur: this hotel was dingy. The sink wasn’t clean, carpets were old, windows and screens super old, and dirt and debris at the doorways and near the edge of the carpets. Find another hotel.

Room was very clean. Excellent customer service. Staff was very polite and professional. Highly appreciated thank you.

Friendly and nice Staff. Very clean

Our bathroom had mold in it. Bathroom looked like they did a quick cheap upgrade to it. Hair still on walls and toilet. food crumbs on desk table and chair.

Linens were dirty, bathroom walls were dirty, headboard was dirty. And there was a stain on the carpet. Which is whatever but the halls smelled of animals.

Great hotel. Outdated and worn down property but otherwise clean, good service, and convenient for business and dining shopping optoins.

AC didn’t work well. Wifi was a joke. TV channels were worse than free streaming. Also overbooked my room and changed rooms on me with a king and sofabed vs 2 queens. Do better next time.

The staff was great, the rooms need some updating and the shower took a long time to heat up. Front desk and housekeeping were very responsive to request for towels and being friendly checking in and out.

Little old room amendments

Room was great. Our A/C just didn’t work

The place was quite, and convenient. The room was spacious, and the bed was comfortable.

The room’s facilities are a bit outdated. The ventilation fan and air conditioner are very noisy, and there is water dripping from the ceiling.

The noisy highway traffic and the AC unit in the room make an average hotel experience.

The room was uncomfortable due to the owner obviously turning off the AC at night. My room was 78-80 degrees and there was no way to turn on the AC. Then i notice in the morning that it kicks back on which leads me to believe you guys shut it off probably to save money. Then the wondows dont open. This is just bad for busoness if you ask me. I own airbnbs and i know saving cost is a thing, but this is a basic necessity you shouldnt be cheap about.

The room was old. The hot water for the shower takes a long time to warm up. Two drawers on the dresser would not close, it always kept opening. There was a lot of noise from the parties. Parking was hard at night.

The staff was amazing!

Helpful staff

The facility was nice and clean as expected, but the service and staff were above and beyond. The front desk manager Ricardo was very helpful and supportive. Definitely coming back here next time we’re in town. Thank you Ricardo

Perfect location for visiting LA. Staff are really helpful, particularly Billy on front desk

Staff is extremely polite and helpful.

Had a great stay. Hotel was great. Only had one issue when I asked the front desk if we could check out late. They agreed but didn't relay the message to whoever took over the shift. We got a very unpleasant call about an hour later from a different person at the front threatening to upcharge us if we didn't leave in 5 minutes. I explained the situation and they cooled off but nevertheless the phone call was extremely unprofessional.

Staff went out of their way to help find my lost IPad. Then, after I left, they called to say they found it! They also made sending back to me amazingly easy. The room was large and very comfortable. I enjoyed the modern 2 cup coffeemaker with the supplied brand name coffee.

Such an amazing stay! Exceeded expectations and the staff was super nice and helpful.

Room was very clean. Excellent customer service. Staff was very polite and professional. Highly appreciated thank you.

Rude, condescending staff. Didn't care that I was a Hilton Honors member. Didn't want to help in any way and wouldn't extend a 15 minute late checkout. Most rude staff of any Hilton I've stayed at. Sunday brunch was $36 for mediocre food.

Good location

The room is clean. The area is convenient being next to a shopping mall when I go back in January this will be the location that I choose.

Location appropriate for Rosemead area with a Shopping Mall across the street. 45 mins to Airport, Disney and Universal Studios

Convenient location, restaurants within walking distance, a mall across the street.

The property was located around shopping and food. I really felt safe and the freeway was right next to hotel.

Perfect location close for stores and the freeway

Location is good quiet . Closed to everything. Overall good stay.

Good location

This hotel is clean and comfortable. Located near shopping and the freeway entrance it’s in a quiet location that provides easy access to the entire Los Angeles area.

We had breakfast and the pancake is like rubber band. Could also use some new cart.

The location was good especially for Disney and Universal trips. My room unfortunately had previous repairs on the ceiling and could have better touch up painting. Overall, great place, good pool, good food, and the staff was great.

The bar offered a good selection

Restaurant food was not good. Bartender lady was rude and not inviting at all

Just a great place to stay. Nice restuarant, nice bar area, easy access, roomy, great people. Would definitely stay here again.

The bar

Staff was wonderful! Room was clean and quiet. Shopping mall was right across the street and there were many restaurants nearby. Only slight criticism - hotel restaurant had a limited menu and music was a bit too loud to easily hold a conversation. Overall it was a great experience and we would definitely stay there again.

My stay was fine but the hotel looks dated and tired. However, the lobby was nice and the restaurant food was very good.

The property is well kept and your security guardsman and front desk customer relations are awesome. In the morning, you have my favorite warm chocolate chips cookies and coffee ☕️ brewing. The scenic and restaurant is out of site. Sunday Brunch is amazing! Thank you. I will be back! 😍 👌 😋 🙌 ...

So many issues, where do I start?!? As soon as I booked the hotel, I sent a text requesting that the sofa bed be made before we arrived as I did not want to make the bed after being on the road for 9 hours. The hotel sent me a text confirming that everything would be set up before our arrival. Then, the day before, I sent a reminder, and someone from the hotel told me that the room we booked didn't have a sofa bed. So, why did they confirm they would set up a sofa bed?!? I asked whether they could put in a roll away bed and make the bed before we arrived. Again, we were told they would make sure everything would be set up before our arrival. We arrived at 10:30 at night, and NOTHING was set up. Not the roll away bed, no extra towels for our son, not even fresh linens. We were given a stack of towels to take to our room like we were staying at a hostel. On top of that, the “buffet” breakfast consisting of 5 items is a joke, and the service was non-existent. Overall, it was a disappointing experience.