Best Western Roseville Inn

The graveyard shift front desk person is a fantastic employee! I wish i could remember his name is was unusual. He checked me in without any issue. I went to my room and it was freezing the AC was on all the way. He asked me if I needed some extra blankets, he was happy to bring them to me and I had turned the ac off and the heat up and figured it would take a bit to warm up. The front desk dropped off the blankets and asked if I need a space heater. This was strange inquiry but I thought once this warms up I should be fine with extra blankets. I only stayed that night and realized the heat never came on. So I left in the morning so I never really got say anything. I am sure they knew after I left. Also the sink pretty cracks in it, and there was a window in the shower that was at chest height without privacy glass. Everything was pretty old and worn down, I am not who they had doing the painting and repair work, but it was not a professional. It’s a beautiful hotel outside but once you get closer you start to see the age and need for restoration and the sad attempts to cover thing up, paint over things that really need just to be replaced or restored. Also I was not told about the heat or the fact workers would be hammering right outside my room door at 7am. I work late and this was annoying and I felt should have been disclosed, just like I stayed a day or two later for few nts. They again didn’t mention the room they were giving me in the same building had no heat. 😡

This place needs an upgrade. It is very dated.

Aire acondicionado ruidoso, no había agua suficientemente caliente en la regadera

Everything was very good!

Breakfast was solid for a free hotel breakfast, always with eggs or omelets, breakfast meats, biscuits & gravy, and waffles. Pool was okay. We had 18 guests sharing 6 rooms, and the key cards kept failing, over and over. I had to make four different trips to the front desk to get new keys made during our 3-night stay, and that was only for my room. Wasted lots of time waiting in line at the front desk. The fitness center was a joke, but at least the AC was strong and the treadmill worked great.