Fairfield Inn and Suites San Bernardino

Breakfast was bad. Cold coffee, no milk for cereal. Bad breakfast quality. Construction activities made it very inconvenient for customers. Construction activities planning didn't take into account customers comfort.

The parking could be better. Very limited to larger size SUV’s. I had a late check in (7pm) and it took me over a hour to find a parking spot.

The property is under renovation. This should be noted on the website. The lobby is a mess and very noisy. Breakfast is a take away sack meal. Very disappointing.

The hotel was very nice, but it seems like there is limited parking.

I recently stayed at the Fairfield by Marriott in San Bernardino, and it was the worst experience I've ever had at a Fairfield hotel. Despite the scorching 104-degree heat outside, the lobby and hallways were unbearably hot, feeling like 110 degrees inside. When I asked about the lack of air conditioning, a staff member told me they keep it off to save money. This is unacceptable and made the common areas extremely uncomfortable. Upon checking in, I found welcome cards addressed to the previous guest, indicating a lack of proper cleaning and attention to detail. The WiFi didn't work because it kept saying my last name and room number didn't match, making it impossible to get connected. The iron in my room was old and broken, with pieces rattling inside. Although the staff replaced it promptly, it’s clear the hotel is cutting corners on maintenance and amenities. Speaking of the staff, they were generally good in terms of service, but the building itself and the management’s policies are severely lacking. To top it off, when I asked about extending my stay, the front desk attendant immediately said they were sold out without even checking the computer, which seemed very unprofessional. Overall, this hotel does not live up to the Fairfield by Marriott standards. I would not recommend staying here until significant improvements are made. Marriott should seriously reconsider putting their name on this property. --- Feel free to ad

Great location and friendly staff. The a/c was put in the lobby making it a bit uncomfortable for checkin and breakfast. The breakfast staff was particularly friendly as the worker sought to engage with each guest. You do need to know that no room service seems to be included for multiple day stays.

It’ll be nice if they told me when I checked in that they charge for parking no one ever said anything about that other than that everything was great

Well, the only thing that was slightly disappointing was the breakfast. It was understandable though because they are in the final phase of renovations so a lot of the ground floor is a little messy. Other than that everything else was OUTSTANDING! The room was very clean and extremely comfortable, we will definitely stay there again.

Really enjoy staying here-- it's my go to when I have to attend medical appointments at Loma Linda University Health. Staff is always incredibly friendly. It's clean and recently remodeled. Very convenient location with parking, too.

Had an absolute wonderful stay at this Fairfield location, booked it for Beyond Wonderland it’s really convenient, surrounded by various restaurants and a Sam’s and Costco down the street. Parking was easy to find. Definitely will be rebooking in the future for other events.

Room was immaculate! Big shout out to housekeeping! Front desk was really efficient and friendly.

I recently stayed at the Fairfield by Marriott in San Bernardino, and it was the worst experience I've ever had at a Fairfield hotel. Despite the scorching 104-degree heat outside, the lobby and hallways were unbearably hot, feeling like 110 degrees inside. When I asked about the lack of air conditioning, a staff member told me they keep it off to save money. This is unacceptable and made the common areas extremely uncomfortable. Upon checking in, I found welcome cards addressed to the previous guest, indicating a lack of proper cleaning and attention to detail. The WiFi didn't work because it kept saying my last name and room number didn't match, making it impossible to get connected. The iron in my room was old and broken, with pieces rattling inside. Although the staff replaced it promptly, it’s clear the hotel is cutting corners on maintenance and amenities. Speaking of the staff, they were generally good in terms of service, but the building itself and the management’s policies are severely lacking. To top it off, when I asked about extending my stay, the front desk attendant immediately said they were sold out without even checking the computer, which seemed very unprofessional. Overall, this hotel does not live up to the Fairfield by Marriott standards. I would not recommend staying here until significant improvements are made. Marriott should seriously reconsider putting their name on this property. --- Feel free to ad

Clean room, very nice staff

This was by far one of the worst stays for me the bathroom in my room had mold on the walls and the rooms are not cleaned up every day this might as well been a motel6 not a Hilton the reps from Hilton need to make a tour and a assessment of the status of the hotel it’s in great need of repair and revamping of the staff

Dirty carpet , had not been vacuumed. Missing coffee pod lit. Too close to the freeway. Had odors of urine.

Very nice staff, very clean, very comfortable and a great place to stay.

It smelled like sewage in my room. It made me and my partner ill. The illness brought upon immediate reflux. Please allow me to request my full refund and deposit.

There was roaches in our room.

Really enjoy staying here-- it's my go to when I have to attend medical appointments at Loma Linda University Health. Staff is always incredibly friendly. It's clean and recently remodeled. Very convenient location with parking, too.

I highly recommend Fairfield Inn, because of its clean and comfortable rooms, efficient check in/check out process, secure an safe environment, also the staff was friendly. I will stay there when I come back.

The beds were hard, the carpet was bad had holes worn in it. Didn't any clean towel the second dayl .

It’s a good place to stay. The room was comfortable and clean. Tv had Netflix.

I recently stayed at the Fairfield by Marriott in San Bernardino, and it was the worst experience I've ever had at a Fairfield hotel. Despite the scorching 104-degree heat outside, the lobby and hallways were unbearably hot, feeling like 110 degrees inside. When I asked about the lack of air conditioning, a staff member told me they keep it off to save money. This is unacceptable and made the common areas extremely uncomfortable. Upon checking in, I found welcome cards addressed to the previous guest, indicating a lack of proper cleaning and attention to detail. The WiFi didn't work because it kept saying my last name and room number didn't match, making it impossible to get connected. The iron in my room was old and broken, with pieces rattling inside. Although the staff replaced it promptly, it’s clear the hotel is cutting corners on maintenance and amenities. Speaking of the staff, they were generally good in terms of service, but the building itself and the management’s policies are severely lacking. To top it off, when I asked about extending my stay, the front desk attendant immediately said they were sold out without even checking the computer, which seemed very unprofessional. Overall, this hotel does not live up to the Fairfield by Marriott standards. I would not recommend staying here until significant improvements are made. Marriott should seriously reconsider putting their name on this property. --- Feel free to ad

Love the location right off the I-10. Unfortunately, room was a little noisy. Lots of food restaurants nearby.

It was so noisy from the freeway traffic that it was difficult to sleep at night. They really need to work on cutting the noise down. Won't go there again.

Clean & convenient. Nice breakfast. Bed a little soft & pillows lumpy. Otherwise, all was great.

Remote control did not work, bathroom exhaust fan did not work, sausage and eggs in the morning were cold, room was very small felt confined

The hotel is in a good area. I like Marriott's for that reason. This one was kind of underwhelming. The AC unit wasn't very cold, so we were uncomfortable at night. The door to the bathroom was also coming off the hinges, so it was very loud and hard to close. Other than that, it was good.

Rooms are too small for a king size bed, no chairs to sit on

Disappointed tepid water in shower with very weak water pressure for the price expected better facilities

Room was immaculate! Big shout out to housekeeping! Front desk was really efficient and friendly.

This is a nice hotel and very convenient. I appreciate the service I received from the check-in staff. The free breakfast was outstanding.

Great hotel beginning with the staff Erica from front desk to the Sunday attendee at the breakfast service. Also rooms are well kept by the housekeepers. It's been a year since my wife and I had return it's been nicely upgraded lobby, rooms they look great . Also the location is great many restaurants to close from . We will definitely be returning again we always enjoy are stay.

Clean room, very nice staff

Check-in guy was super nice & made check-in process super fast & easy

Good stay, friendly staff, breakfast was good. We will be back. Better than some of the reviews.

It’ll be nice if they told me when I checked in that they charge for parking no one ever said anything about that other than that everything was great

Front desk staff was very friendly and helpful.

I highly recommend Fairfield Inn, because of its clean and comfortable rooms, efficient check in/check out process, secure an safe environment, also the staff was friendly. I will stay there when I come back.

Excellent customer service

Very convenient off the I-10. BJ'S restaurant next door.

Fastest check in I’ve ever experienced. Clean room, walking distance to a lot of things.

Great location and close to lots of restaurants and shopping.

Love the location right off the I-10. Unfortunately, room was a little noisy. Lots of food restaurants nearby.

Convenient

Location

Really enjoy staying here-- it's my go to when I have to attend medical appointments at Loma Linda University Health. Staff is always incredibly friendly. It's clean and recently remodeled. Very convenient location with parking, too.

This is a great location, near shopping and restaurants. Staff was great. Only downside was the bed. Low quality mattress on a wooden platform. Kept slipping and sliding. We were only there one night so wasn't a deal breaker

Had an absolute wonderful stay at this Fairfield location, booked it for Beyond Wonderland it’s really convenient, surrounded by various restaurants and a Sam’s and Costco down the street. Parking was easy to find. Definitely will be rebooking in the future for other events.

The hotel is in a good area. I like Marriott's for that reason. This one was kind of underwhelming. The AC unit wasn't very cold, so we were uncomfortable at night. The door to the bathroom was also coming off the hinges, so it was very loud and hard to close. Other than that, it was good.

Breakfast was bad. Cold coffee, no milk for cereal. Bad breakfast quality. Construction activities made it very inconvenient for customers. Construction activities planning didn't take into account customers comfort.

Breakfast was goog

The property is under renovation. This should be noted on the website. The lobby is a mess and very noisy. Breakfast is a take away sack meal. Very disappointing.

The breakfast was a joke. It starts at 6 am and I went at 6:30 am and they were all out of most of the food including bread and coffee. What is the point of advertising a breakfast when you can't even provide the basics. Not going there again.

This is a nice hotel and very convenient. I appreciate the service I received from the check-in staff. The free breakfast was outstanding.

Good stay, friendly staff, breakfast was good. We will be back. Better than some of the reviews.

Clean & convenient. Nice breakfast. Bed a little soft & pillows lumpy. Otherwise, all was great.

Well, the only thing that was slightly disappointing was the breakfast. It was understandable though because they are in the final phase of renovations so a lot of the ground floor is a little messy. Other than that everything else was OUTSTANDING! The room was very clean and extremely comfortable, we will definitely stay there again.

The staff was friendly & professional. The room was comfy, clean & simply. Good continental breakfast.

Remote control did not work, bathroom exhaust fan did not work, sausage and eggs in the morning were cold, room was very small felt confined