Premier Inn Edinburgh Cc Lauriston Place

When arriving at the hotel, we had to wait at least 15 minutes untill somebody showed up to check us in, there is a buzzer one can use but it was completely ignored by the staff. We booked a double room but there was only 1 towel. Once again there was nodoby at the reception desk to ask for more towels so we left a note. The next morning we wanted to eat breakfast at the hotel, we booked a room without it so we needed to pay for it of course but the lady working at that time did everything in her power to NOT assist so we left, i wonder if she ever heard of the word service minded. I would strongly recommended to book another hotel